Marketing

Hi there, I am wanting to create a sign up form that will link to a QR code that goes into my product packaging.So, I want it to trigger a specific flow, but not visible on my website.How do I do that?I want to encourage people to sign up once they receive the box, but I want the messaging and flow to be different to my sign up form that I currently have embedded on my website.

I am the *manager* of a klaviyo account but can’t change the company address. I read up an article and it said I have to be the owner or an adminIsn’t the manager an admin?

Hi guys, I am trying to make my sign-up form popper ROUND/CIRCULAR (vs the square it currently is) in Klaviyo. Does anyone know how to do that? 

I have sign up form for people to request a printed catalog. Right now I have it setup where they enter a list, and flow where I send an email notification to myself with their address details, and they get an email confirming we received their request. However with this set up, they can only enter the list once, if they fill out the form again in the future I won’t get a notification and know they have requested another catalog. I would like people to be able to request a catalog more than once. I have a couple of questions how to do this:If I understand correctly, this can only be achieve by a metric trigged flow. Would it be correct to set up a new flow using the metric “form submitted by profile”, and use a trigger filter where the FORM ID equals the form ID for my catalog request form? (I have other additional forms on my website, like an email sign-up form). I want this flow to be only for people who complete the catalog request form.  What is the difference between the “form sub

I am creating a custom form and wanted allow the option for a dropdown list of all the states in the US. Entering these one by one is tedious. Is there a pre-built “state” field with these options already, or at least a way to add them via CSV in one shot? As we create new forms, or move forms from our Test environment to production, this can become time consuming, and risk typos when adding new ones. 

 Lead scoring in klaviyo?4 different flows that adds certain amount of points to the lead score property value.I need help answering these 6 questions.But I won't seam to get it to work.The Json body is all done but that's about it. (Source https://www.klaviyo.com/blog/solution-recipe-13-lead-scoring-in-klaviyo){    "token": "[public key]",    "properties": {      "$email": "{{ person.email }}",      "Lead_Score": {{ person|lookup:'Lead_Score'|default:0|add:'2'}}    }}Destination url? how do I find it or what is it? Tried reading but don’t understand Header? what to write? The business public api or make a private api? Change the "token" in the json body? If i want to remove points from the value, what word do I replace the “add” with? 

i have this issue that when my popup shows with the image i added on it and press X to close it, it shows again without the image so i have to press X twice for it to go, anyone having the same issue or have had the same issue?

We are receiving quite a few 400 Bad Request responses from Klaviyo’s API while using `/api/event-bulk-create-jobs`. Although we’re not sharing any phone numbers, the response still states, “The phone number provided either does not exist or is ineligible to receive SMS.” This occurs even when a correct `_kx` parameter or a valid email address is provided.We are sharing events for business using our software, and there seems to be no way to reach someone on Klaviyo’s team to look into this.

My double opt-in emails are not sending. When I untick the double opt in the email flow works okay.

Hoping someone can help with the following, any help much appreciated.We sell wall panels and on each product there is 2 Variants, the full panel or a sample.we are trying to create a flow that when a customer orders a sample they receive an email with the product or products they ordered.I can’t get my head around what it could be in the conditional split.So for example if someone ordered a sample of a black marble panel & a white marble panel,we want them to get an email that is like which one did you prefer so then we can boost the conversions for people who ordered samples or atleast get feedback as we see quite alot of people drop off after samples.

I've scheduled my flows at 8 AM PST today. But I am not receiving a single email, which I set up. Also, the status is live already. What do you think I should do? Thank you

Hey team, Just setting up some unique coupon codes to send to customers for use on our Shopify website. I want to set an expiry date and time for the coupon, ie: expires on 28/11/24 at 12PM. However, in the coupon creation page, I can see I can set an expiration date, but not an expiration time. I was curious to see what time unique codes with an expiration date are set to expire by default (ie: 12AM on the 28th) and if there is a way for me to manually set a time for coupon expiry? I hope this makes sense and thanks in advance. Cheers.

I’m trying to setup a Show Hide logic in a Browse Abandoned email that would show a block if the {{ event.Value|default:'' }} is less than 200 In Klaviyo I tried entering a logic code of event.Value < 200 but it’s not working. I’m not sure if what I’m entering is incorrect or if it’s something else like the {{ event.Value|default:'' }} coming in as a text value, which I’m not sure how to resolve. Any help would be greatly appreciated

I had an email campaign scheduled for April 6 at 4:08 p.m and Canceled During Send on April 6 at 4:23 p.m. During that time it went out to everyone, 99.8% delivery rate. You can technically say the campaign still went out. It doesn’t come up in my reporting though, is there a way of pulling the analytics for these types of campaigns. Also I find it strange how archived campaign show up in analytics but canceled campaigns don’t. 

Hi everyone, my email flow stays in draft and when i want to publish it to live it gives me this message.Help is appreciated.

I’m using Breakdance forms to collect emails. It has many integrated Email platforms, but not Klaviyo, which I’m planning to switch to. WhenI asked, they suggested using Webhooks to connect to Klaviyo. Do you have any idea how I can integrate Klaviyo to this form?   

We formerly had a Shift4Shop store using Klaviyo’s Shift4Shop integration. We switched to Shopify, and disabled/deleted the Shift4Shop integration. On our integrations page, there is no reference to the Shift4Shop integration at all. Unfortunately, the old products are still active. They were last updated in April, when I switched off the Shift4Shop integration. I would like to delete them, but cannot figure out how. I sent a support ticket, but the help desk does not seem to understand my problem or have an answer that makes sense.

I have created a Flow to send me an email whenever someone joins my Email Subscribers List with the user’s name, email, and phone number.Can I use the user’s email variable in the From / Reply-To field in the Notification settings?

Hi My client has put a quiz on their Shopify site for which I wanted to create a flow to email the customer their results.The customer is synced to Klaviyo with a Shopify tag that defines their result and the email they will receive in the flow.This all works fine for customers that are not already in Klaviyo. However, for customers that already exist nothing happens at all. I thought that their Shopify tag would be updated which would enable me to trigger the flow. So this Quiz response flow will only work for new customers.Any ideas on this one - is there settings in Klaviyo or Shopify I could change to enable this or any workarounds? Maybe I should change the list they go into to a new one where they won’t exist?Thanks in advance for your helpSean

Hey, does anyone know if you can use the first name in the headline? Can I just put in the code “ {{ person.first_name }} “ in there and it will show correctly? Thanks!

I am looking to create an automated flow that will be sent to potential customers who have recently tried our products at an in-person demo event.In order to try our product at this event they will have to sign a waiver where they are required to give their email and to select 1-3 of the products that they are going to be trying. I’m thinking of using a Klaviyo sign-up form or a Typeform to handle this. I would like to use the information to enter them into a flow that sends them a series of emails with the products that they tried during the demo. Is this possible to implement using Klaviyo?

Hey All,Glad to be part of this community. I have a question I haven’t been able to find an answer to. We are collaborating with a few brands on a giveaway right now. We are hosting the email sign up form, so we are getting all the entries, but we want to know how many of the people entering the giveaway are already email subscribers for our brand. Does anyone know how I can find that number? The entry form goes to a brand new list and I wish I could easily tell how many people on that list are already subscribed.

Hello Klaviyo Community,I made my flow campaign to nurture leads every once in a week. When I imported the list, its send the first email fine. However, its not sending the 2nd email. Even with smart sending on, still there is a gap of 7 days so it should not be a problem.Below is the screenshot of the flow campaign 

I have created a campaing, I have the subscribers in the database, I have 2 unsubscribe links in the email (It says I have none!). I do not understand why when I click the send now button I get a cancelled message right away for the send… It is a simple email.

Hello, I am trying to connect my domain with Klaviyo manually and doing this with support from my domain provider. They ask whether Klaviyo can rewrite some DNS records if they add 4 NS records. My answer would be “no.” I am just double-checking that if we add those 4 NS records, I will not, e.g., cut off my domain from the store. Thanks!