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24 Topics

B
Contributor I
bsfContributor I
asked in Email Templates and Coupons

how to use RSS feed in email

I set up xml feeds successfully in Klaviyo from RSS feeds from Shopify blogs… I did my very best to follow the one article that describes doing dynamic content, but it does not work… anyone have thoughts? also, there is no indication of how Klaviyo can pickup just the latest/new content since the last email went out, like Mailchimp does. any ideas?

16
E
Contributor I
3 months ago
Claudia Howard
Contributor I
Claudia HowardContributor I
asked in Sign-up Forms

Why is my Embedded Form Loading Slowly?

I embedded a Klaviyo form on a Shopify page and the store owner says the form is taking 30 seconds to appear on his various devices.https://www.keepemquiet.com/pages/get-your-discount-code-nowI can’t reproduce the issue and see the form appearing in about 1-2 seconds across various browsers/mobile/desktop.Any insights on how to troubleshoot?

9
David To
Klaviyo Employee
2 years ago
J
Active Contributor I
jfcatalanActive Contributor I
asked in Campaigns and Flows

Can I trigger a different email from a different pop-up variation?

I'd like to A/B test the same pop-up design with a variation in the messaging: free shipping v. 10% off.Can I set up the flow to segment between pop-up variant A and variant B to send a different email depending on which pop-up you were served?Thank you, Jonathan

4
David To
Klaviyo Employee
2 years ago
D
Contributor I
DynMtkContributor I
asked in Sign-up Forms

Why is my Embed Form not Appearing on my Shopify Site?

Hi there, Having an issue where my embed form is only showing up about half the time on page load. I’m not sure what the issue is. It’s a Shopify site and I have synced the 2 products and placed the embed code on the html. The form should show up in the footer and on this page: https://thewineconnection.com/pages/birthdayAny help is appreciated. At a loss here. Thank you!  

4
Dov
2 years ago
D
Contributor I
David KovacsContributor I
asked in Integrations and Reviews

ReCharge integration

I’m unable to pull in the Abandoned Checkout metric from ReCharge into Klaviyo. I’ve done the basic ReCharge integration and followed the instructions from Klaviyo to paste public API key into ReCharge to activate the Abandoned Checkout metric. However, after testing, it is still not working. Does anyone have a solution for this?

3
David To
Klaviyo Employee
2 years ago
A
Contributor I
AR99Contributor I
asked in Developer Group

Looking up sms consent details with api

Hi, does anyone know if it’s possible for me to lookup whether a user has consented to sms or not with the api using just the email address? Thanks

8
David To
Klaviyo Employee
2 years ago
D
Contributor I
danschreiberContributor I
asked in Sign-up Forms

Difficulty determining if my flow unique shopify coupon is delivering after sign up

I have created a dynamic Shopify coupon code and in the flow, the trigger whenever anyone signup up on email list pop up.  In the pop-up, I have directed the SUBMIT button to add that person to the same email list, which I think should trigger the unique coupon code to be sent.But when I test it, I only receive the opt-in to the email list.  After I opt-in, I ma not seeng the discount code email anywhere. Before I publish the pop-up and go live I want to make sure the discount code is delivered. What might I be missing?

1
k.mcevoy
Klaviyo Employee
3 years ago
C
Contributor I
cynthiajaminContributor I
asked in Campaigns and Flows

New Welcome Series Flow

For the new year, I’d like to replace my old Welcome Series Flow with a new one.  Obviously, I turn off the old one, then change the status on the new one from draft to live.  But what happens to all the customers who are currently going through the old flow? I collect emails with JustUno. Do I have to change the integration settings to make sure they dump into the new flow? Is there anything else I should do?  I suppose all the customers working their way through the old flow won’t receive any ore emails unless I manually dump them into the new flow, correct? Thanks  

1
k.mcevoy
Klaviyo Employee
3 years ago
S
Contributor I
sofa confortContributor I
asked in Lists, Segments, and Profiles

How should i create lists and segments when I have limited contacts?

hello everyone i tried creating the list and segment but it is difficult . because my contacts are few and are on another continent and not only that i do not see them as potential buyers. In this case what do you suggest please. Thanks for the support.

1
k.mcevoy
Klaviyo Employee
3 years ago
B
Contributor I
BlairContributor I
asked in Lists, Segments, and Profiles

Does Klaviyo Have a Landing Page Builder Once a Customer Submits a Form?

Hi, I’m new to Klaviyo and digital marketing in general so I beg your pardon in advance. I’m using a button on an email to ask a question and generate a result for a custom property (first time). The final sequence of this will re-direct my customer to a landing page thanking them for answering. Do I build this landing page on my website? Is this something Klaviyo provides?

1
k.mcevoy
Klaviyo Employee
3 years ago
M
Contributor I
MarkisContributor I
asked in Campaigns and Flows

Why Are My Flows Not Sending to Customers?

I have created flows and made them live but they are not sending to my customers. Is there other steps I need to take for my flows to send?

1
k.mcevoy
Klaviyo Employee
3 years ago
F
Contributor I
fmgrimaldoContributor I
asked in Campaigns and Flows

Can you use event variables on a campaign, not just a flow?

Hi! I’d like to create a footer that will go at the bottom of each campaign that is filled with the products the customer has been looking at from our website. If the customer has been looking at a green scarf, it should show up dynamically in that feed. If the customer hasn’t been looking at anything, then it should just be a block of our top selling products or something.To me, it looks like this can only be done in the flows. I tried using {{ event.ImageUrl }} in a regular campaign, but it doesn’t look like it works because the event isn’t defined. Has anyone tried this in a campaign and not a flow? Or is it not possible?Thanks!

1
k.mcevoy
Klaviyo Employee
3 years ago
K
Contributor I
KianContributor I
asked in Campaigns and Flows

Why am I receiving a link error for abandoned cart?

Dear sir/madam,So far ive had one issue with Klaviyo, that i dont know how to resolve. Despite this issue I am very happy with my Klaviyo experience.The issue i have is that my first abandoned cart mail has a link that doesnt work. It is the link to the product that has been put in the cart of a costumer. Ive tried to put different links in to fix the problem but it keeps going to the wrong page. When i see what link it sends me to, I see that there is no ‘/’ inbetween ‘.com’ and ‘products’. But even when I put a ‘/’ inbetween these in the link, it still doesnt work… These are the different links ive tried to put in: {{ organization.url }}cart?wck_rebuild_cart={{ event.extra.CartRebuildKey }}​​​​​​{{ organization.url }}/cart?wck_rebuild_cart={{ event.extra.CartRebuildKey }}{{ organization.url }}/products/{{ item.product.handle }}          - (this one works with my other abandoned cart emails)Ive also tried putting my sites url, then ‘/products’ then ‘/{{ item.product.handle }}’ In each

1
k.mcevoy
Klaviyo Employee
3 years ago
J
Contributor I
JSONContributor I
asked in Analytics and Deliverability

Possible to analyze number of ordered products by list?

Hey all!I like many have Klayvio integrated with both Shopify and Facebook and I run lead generation ads to get followers for my list. Is it possible to see the lifetime number of Ordered Products broken down by list in the analytics section? Having trouble finding it, though the engagement report showing AOV per list leads me to believe that the info must exist somewhere. Thank you!

1
k.mcevoy
Klaviyo Employee
3 years ago
A
Contributor I
artloungeinContributor I
asked in Email Templates and Coupons

How do I add Product Information to Transactional Emails created in Stripo

Hi Klaviyo Community,We have designed some gorgeous custom emailers in Stripo and would now like to customize them within Klaviyo so they have elements such as the customers order number, product details etc.Does any one have any tips or information on how we can make that happen?We are using Magento 2 as our eCommerce platform if that helps and have the integration fully set up

4
cassy.lee
3 years ago
J
Contributor I
juan.cortazarContributor I
asked in Campaigns and Flows

From email not changing in campaigns

Hi,My domain contains the word CBD so this make emails go to spam.To avoid this I change the “from email” from this: hola@upanidecbd.com to this noreply@upani.es but adding the other email to reply as hola@upanidecbd.com because I understood that is hidden.I changed the email in the campaign setup but after sending it when I receive the email, the from email is the one that should be hidden hola@upanidecbd.com so emails go to spam.

2
cassy.lee
3 years ago
W
Contributor I
windsor.aiContributor I
asked in Developer Group

How Can you Pull Predictive Customer Lifetime Value data via API?

I’m looking at options on pulling the predicted clv on a profile level via API? what is the easiest way to do so?

1
k.mcevoy
Klaviyo Employee
3 years ago
H
Contributor II
hbaxtonContributor II
asked in Integrations and Reviews

Trigger for Package Delivered Using Ship Station & Shopify

We have Klaviyo connected to our Shopify store and we are using Ship Station as our carrier that is also connected to Shopify.What we want to do is send out an email from Klaviyo based on a trigger of when the shipment is actually delivered.Has anyone done this?Thanks!

1
k.mcevoy
Klaviyo Employee
3 years ago
M
Contributor II
mchuContributor II
asked in Integrations and Reviews

How can I track a profile that has clicked on a Facebook Ad?

I know there’s a way to do this via a lead form, but what if you just clicked on an ad? Is there some combination of Facebook Pixel, Klaviyo.js/cookie that would allow this to work? Happy to do any amount of custom integration needed. Thanks!Michael

4
retention
Partner - Platinum
3 years ago
B
Active Contributor I
Bonza Dog TreatsActive Contributor I
asked in Campaigns and Flows

Back In Stock flow

HiI am trying to add this to my Minimal theme store. Following the tutorial, I don’t have an end body tag in my theme.liquid file.Should I add the code and then add the tag? Or???Appreciate any help, thank you

8
k.mcevoy
Klaviyo Employee
3 years ago
D
Contributor I
Daniel660Contributor I
asked in Accounts and Settings

How do I edit or translate the language in my email confirmation to something other than English?

Hello.I have a problem with the language in the email confirmation. I have set the language to German, but it still remains English. I hope someone can help me  

1
k.mcevoy
Klaviyo Employee
3 years ago
F
Contributor I
frojdstockholmContributor I
asked in Email Templates and Coupons

Klaviyo subscribed addresses not showing

Hello!I am using hypervisual page builder with klaviyo and got this message: Now, this is all amazing but I can’t for the life of me find that address in my klaviyo at all. I’ve searched literally EVERYWHERE. It is sending to somewhere called a “preview list” in my settings so I go there:   But when I look in that “Preview List” in Klaviyo, I can’t find any address at all   So what can I do with this? Also, why is Klaviyo so complicated xD?? 

1
k.mcevoy
Klaviyo Employee
3 years ago
Lazer-It
Contributor I
Lazer-ItContributor I
asked in Integrations and Reviews

Personalization Problem after install

Many of my items are personalized in Shopify, so customers can make entries, such as name, birthdays, etc. It was working fine as of yesterday morning. After some work was done on Klaviyo - cart abandoment and that kind of stuff, now, none of those fields are working, on any of my products. It will not allow me to enter any characters! I have a FB campaign starting tomorrow, and now this! Hoping is just something easy to click on! Thanks for any kind of help - please! Thanks!

1
k.mcevoy
Klaviyo Employee
3 years ago
L
Contributor I
launchmedicalContributor I
asked in Lists, Segments, and Profiles

Segmenting by UTM/Paid Tags?

Besides software like Segment.com, is there a way to simply “tag” users by UTM so that no matter what page they end up visiting on the site, they get dumped into the right email flow?For example, if I have a customer searching for E.D. and clicking through from a paid ad to our E.D. specific landing page, then they click to home, or the product page and end up engaging with a pop-up -- can I tag that customer based on what they came to the site for?We want to ensure our customers receive relevant emails, not generic stuff. 

2
Omar
Partner - Platinum
3 years ago

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