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Hi, I´m using potential customers campaign with Klaviyo. I'm making the proof answering the form before launch my ad on Facebook, but after I fill out the form, it takes like 1 hour to get to my list in Klaviyo and start with the emails flow. Is it normal?
Best answer by Dov
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Hi
Thanks for sharing this with our Klaviyo Community.
If you are using a Klaviyo form, individuals who fill the form will receive a double opt-in email and will need to confirm their subscription via email before being added to the list. In theory, these users could be subscribing and waiting before confirming their subscription which would account for the delay. Alternatively, you can set the list to single opt-in under the list settings, which will circumvent the confirmation step altogether and add these users directly to the list.
If you are using a 3rd party form, these forms can take longer to sync users to a Klaviyo list. I am attaching our article on how often integrations sync for you to verify if this is the reason behind the hour long wait before the user is added to the list. For example, Typeform forms will take an hour before the user syncs to Klaviyo.
Thanks for being a member of our Community.
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Hi Dov,
Thank’u very much for your help!
But I’m using the facebook forms, in a potential client campaign Facebook. Does this information also apply to this?
Best Regards
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Hello
The wonderful information shared by
| Ecommerce | Type | What syncs | How often it runs |
| 3dcart | Ecommerce | Order, and catalog, and customer data | every hour |
| BigCommerce | Ecommerce | Order, and catalog, and customer data | real time |
| Magento 1 | Ecommerce | Order, and catalog, and customer data | every 30 minutes |
| Magento 2 | Ecommerce | Order, and catalog, and customer data | every 30 minutes |
| OpenCart | Ecommerce | Order and customer data | every hour |
| PrestaShop | Ecommerce | Order, and catalog, and customer data | Transactional: every 30 minutes Customer: real time |
| Salesforce Commerce Cloud | Ecommerce | Order, and catalog, and customer data | Orders & customers: every hour Catalog: every 8 hours |
| Shopify | Ecommerce | Order, and catalog, and customer data | real time |
| Spree | Ecommerce | Order, and catalog, and customer data | every hour |
| Woocommerce | Ecommerce | Order, and catalog, and customer data | real time |
| Email Service Providers | Type | What syncs | How often it runs |
| Campaign Monitor | Historical Lists, Unsubscribes, Receives, Opens, and Clicks | every hour | |
| Constant Contact | Historical Lists, Unsubscribes, Receives, Opens, and Clicks | every hour | |
| Mailchimp | Lists (optional), Unsubscribes, Receives, Opens, and Clicks | every 30 minutes every 15 minutes on the first day; less frequently as time passes | |
| Salesforce Marketing Cloud (previously ExactTarget) | Lists, Inactive Status, Receives, Opens, and Clicks | every 5 minutes |
| Other Data Integrations | Type | What syncs | How often it runs |
| AfterShip | Shipping | Shipment Tracking | real time |
| Desk | Support | Tickets | every hour |
| Eventbrite | Ticket Sales | Ticket Purchases | real time |
| Advertising | Lead properties | every hour | |
| Help Scout | Support | Tickets | every hour |
| Lightspeed | Point of Sale | Orders, Refunds, Shipping, and Customer data | every hour |
| Nosto | List Growth, Website Customization | Lead properties | every 12 hours |
| ReCharge | Subscriptions | Subscriptions | real time |
| Salesforce | CRM | Lead properties | every hour |
| Stripe | Payments | Orders, customer data | every hour |
| Typeform | Surveys, Forms | User properties, form submissions | every hour |
| Zendesk | Support | Tickets | every hour |
| Zoho | CRM | Lead properties | every hour |
I hope this helps!
David
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