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Tutorial

How to personalize SMS messages with dynamic content

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Individualized SMS phone number

Hi @deltaswank, welcome to the community!Unfortunately, the only custom or vanity number you can request is a Short Code and obviously based...
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David To
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SMS "No Phone Number" Post Sign Up Form

Hey @bennyshades,Adding to all of @bettermail-Mirko’s suggestions, is your SMS message at the beginning of your flow? If so, do you happen t...
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281 Topics
D
Contributor I
Danielle NZContributor I
asked in SMS
SMS virtual contact card support

Hey team, Thanks for your time today! I was still a little confused about the contact card in the SMS welcome flow so I had a little look in to how to set it up and it looks as though its not offered in AU or NZ? “Because virtual contact cards convert a message from SMS to MMS, they can only be sent to recipients using United States or Canadian phone numbers. Virtual contact cards will be removed from messages sent to United Kingdom, Australian, and New Zealand numbers, which can only receive SMS messages from your account.”I read that in this article: https://help.klaviyo.com/hc/en-us/articles/8458786130331 If this is correct, should we just remove that step from our welcome flow? Thanks for your help! 

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C
Contributor I
4 months ago
Y
Contributor I
YmaniContributor I
asked in SMS
NaN SMS Credits

I have 8585 SMS credit. I have a draft message that uses 3858 credits. I'm getting an message that says "Sending this campaign will use NaN credits leaving you with 57 credits for the billing period.What are NaN credits and why is this happening? I should have over 4300 credits left after sending the campaign. Not 57. What's happening here?

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kaila.lawrence
Community Manager
4 months ago
P
Contributor I
prueContributor I
asked in SMS
i'm stuck setting up sms in new zealand

hello from new zealand. i am having trouble setting up sms in klavyio all countries are activated expect nz and australia. please can someone help… it is saying inactive.I’m stuck please helpme

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kaila.lawrence
Community Manager
4 months ago
L
Contributor I
losvientosContributor I
asked in SMS
Klaviyo SMS embedded form not passing Subscribers to list on Desktop?

So I embedded an SMS input form into a Shopify page.On mobile, users are being added to my Subscribers list when they tap the button and confirm with text, BUT when they input their number and submit on Desktop, they are not being added to the Subscribers list.What could be the issue?

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kaila.lawrence
Community Manager
4 months ago
A
Contributor I
airshowContributor I
asked in SMS
Update $source to mykeyword - HOW???

The Subscribe Link Text says ref:JOIN:$klink at the end and Subscribe Keywords section says Update $source to mykeyword Where and how do I do this?  I can’t find it anywhere.

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kaila.lawrence
Community Manager
5 months ago
A
Contributor I
alex.sContributor I
asked in SMS
SMS Subscribers

Hello!From what I understand from this article - https://help.klaviyo.com/hc/en-us/articles/4402914866843 - there are only a couple of countries supported for this feature. Does it mean that if I have a simple SMS Subscribe form, that looks like this, the subscribers that are not from the supported countries, are not being added to my list? If so, can I remove the unsupported countries from the dropdown, in my form ? Thank you! 

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anejako
Problem Solver I
5 months ago
U
Contributor III
UlkaContributor III
asked in SMS
Wrong message being sent

Every time someone sends me an SMS message, they are receiving this automated response:  Send this text to subscribe to recurring automated personalized marketing alerts (e.g. special promotions, cart reminders) from Klaviyo Library (ref:JOIN:9MRMhh)It’s sending it no matter what they say…if they ask a question, if they say “stop”, if they respond to a scheduled SMS.How do I fix this?  It looks like this some kind of automation with a keyword “Join” but it has nothing to do with the message they are sending to me

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U
Contributor III
5 months ago
A
Contributor I
airshowContributor I
asked in SMS
Text-to-Join keyword

Is there a way to have a text-to-join Keyword that people can text to my number that adds them to the list...ie. Text “JOIN” to 888-999-0000 to subscribe Also, if 1 user signs up for both text and email communications, does that person count as 1 or 2 contacts against my plan?  

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kaila.lawrence
Community Manager
5 months ago
J
Active Contributor II
jessebActive Contributor II
asked in SMS
Encouraging email list subscribers to sign up for SMS

I want to display a message in the footer of all emails in my welcome series that asks profiles to subscribe to SMS (if they haven’t already) by clicking a link to subscribe.Is it possible to use use a conditional tag to show/hide this message depending on if the profile is subscribed to SMS? I understand that I can include a direct link to the subscribe page for the SMS list within this message.What I’m also wondering is, when the user clicks the subscribe link and lands on the subscribe page, is it possible to have the name and email fields pre-populated so that the user only has to enter their phone number?Ideally, I would like to customize the subscribe page so that the user only sees the field to enter their phone number to subscribe, but I’m not sure if Klaviyo would recognize what profile to attribute this to. Are either of these use cases possible?

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kaila.lawrence
Community Manager
5 months ago
O
Contributor I
OH-TylerContributor I
asked in SMS
Identifying customer with SMS shortlink

Hi,Can the Klaviyo shortlink be used to “identify” the visitor on a website?We are seeing the “Clicked SMS” metric registering for the specific profile in the Klaviyo CMS, but Klaviyo doesn’t appear to identify the visitor via this method and as a result is not tracking the profile on our website. The other referrer methods we use via email campaigns (we don’t use Klaviyo for our email marketing at this time) and sign up forms are able to correctly identify a visitor to a profile via some customer integrations.The ability for the SMS Shortlink to identify a customer seems like it should be something boiled into the shortlink.I was going to try to add a UTM tag for email in Settings, but noticed Klaviyo explicitly says don’t use personal data (see screenshot below)...would it be wise to ignore this message?Any help is appreciated, thank you!--- 

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kaila.lawrence
Community Manager
5 months ago
M
Contributor I
MVyshContributor I
asked in SMS
Is there a way to view the system SMS that were sent by Klaviyo for the double opt-in list?

Is there a way to see which SMS was sent and to which recipients? This refers to the standard notification that is sent while subscribing to the list with the double opt-in.

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kaila.lawrence
Community Manager
5 months ago
A
Contributor I
abbylaurenpriceContributor I
asked in SMS
SMS Conversational Flow with Customer / Response to Trigger Additional SMS in flow

Hi there, I am creating an SMS flow triggered by a customer sending in an “SMS keyword” using the “Sent SMS” trigger, and a trigger split where the message body contains “x”.My flow is almost exactly how I want it, however it would be perfect if I could make it a bit more conversational (ie: if after the initial SMS is sent from us, is there a way to have the customer send a Y/N response to then trigger the SECOND SMS to send to them, but they only get it if they say Y? Adding an example of my flow below. So the idea would be having the Y/N response from customer needed between the two “SMS test”Would really appreciate any guidance here!  

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kaila.lawrence
Community Manager
5 months ago
C
Contributor I
ChristineContributor I
asked in SMS
SMS Service Device Disconnected help

Hello!  I sent an SMS message to my list, and about 10% of the list is saying “Device Disconnected”.  Two of which are our staff’s personal numbers.  And they recieved SMS from our account as recently as 4 days ago.   Please advise

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kaila.lawrence
Community Manager
5 months ago
B
Contributor I
ben123Contributor I
asked in SMS
Opened Push Metric Not Firing

I have sent a couple push notification campaigns. I am getting the push notifications on my phone and clicking them. The notification seems to be working as expected. The “Received Push” metric is as expected. However, “Opened Push” doesn’t seem to be working. It should at least be showing up as opened when I click on the push, right?Side question: is there some way to attribute app opens to “Recieved Push”. E.g. a user didn’t click the notification, but opened the app X hours after receiving the push?

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B
Contributor I
5 months ago
C
Contributor I
Chris-JContributor I
asked in SMS
Test SMS Flow Multiple Times

I am setting up an SMS program through Klaviyo (and connected to Shopify).How can I easily test and re-test the SMS sign up process? When testing email signups and flows, I just use different email addresses, but that is harder to do with SMS.If I sign up for SMS through a Klaviyo form, and then I send a flow, I want to be able to test it multiple times. Can I delete the profile and try again? What is the best method to be able to run through the SMS signup multiple times from start to finish?Thank you!!!

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kaila.lawrence
Community Manager
5 months ago
P
Contributor I
PheralContributor I
asked in SMS
Unable to verify business.

Hi There, I'm trying to apply for a toll free number but it gives me a red sign saying" not verified- unable to verify business". I tried to resubmit it but its still not working. I verified the conditions and the reasons of this issue and its still not working. 

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P
Contributor I
6 months ago
Y
Contributor I
YenYogaContributor I
asked in SMS
Adding country code in CSV file

Klaviyo needs country code for my 3,000+ Textedly imported contacts. Can you help?

671
kaila.lawrence
Community Manager
6 months ago
8
8ightvibesNew Member
asked in SMS
SMS - No registered phone number??

I’ve signed up for klaviyo for my music business and the first month went great. Then I try to make a message to send and it now says my US and Canada number is not registered. Yet when I sent for registration it says could not register. Please help if anybody has solved a similar problem. 

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eCom2Win_Agency
Problem Solver IV
6 months ago
Lina
Active Contributor IV
LinaActive Contributor IV
asked in SMS
Hyperlink Privacy Policy on SMS consent disclosure text

Hi, I am struggling to get hyperlinked Privacy Policy text on SMS consent disclosure text.This is the text I’ve entered on Klaviyo SMS Subscribers form to collect SMS subscribers via WooCommerce during checkout. View our <a href="https://allnewbornprops.com/privacy-policy/" target="_blank">Privacy Policy</a> What am I doing wrong?  

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Lina
Active Contributor IV
6 months ago
K
Contributor III
Ken9pContributor III
asked in SMS
Onsite Opt-in for SMS pop up form

Hello,I am currently just looking to start SMS marketing, I have a number that I’m looking to port into Klaviyo that I haven’t done so and am still on the fence as to which company to go with. I came across this recent news of Postscripts new feature and I thought was really timely in my situation.  Postscript just released their Onsite Opt-in feature for sms pop up forms, where instead of leaving the website and going to the messaging app just to reply “Y” or “Yes”, a 4 digit verification code is sent to the visitor and they can just tap on the digits from their keypad to autofill the field on the pop up. Example:  The means that the new subscriber does not need to leave the website at all (better for sign up rates, better conversions, improves analytics tracking, etc.)  The increase in SMS sign up rate for True Classic more than tripled just from implementing this.Attached below is the screenshot of the SMS opt in rate for Jones Road after the Onsite Opt-in implementation. Jones Road

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chloe.strange
Community Manager
6 months ago
D
Contributor I
Dee LTContributor I
asked in SMS
Connection is not private

The links in my SMS campaign are not always working.  I cannot open th elink when on my wifi, but if I turn wifi off and use cell on my phone, or connect my laptop to the hotspot the links open.  Support said it’s my ISP. What am I supposed to do here?  I can’t tell my customers to turn off wifi to open the links. 🤣 There has to be something that can be done to fix this, or do I just turn off the click tracking?

311
kaila.lawrence
Community Manager
6 months ago
Natalie Gwynn
Klaviyo Employee
Natalie GwynnKlaviyo Employee
published in SMS
How to A/B test Smart Opt-in versus other SMS opt-in methods

A/B test Smart Opt-inBecause the structure and functionality of the Smart Opt-in form is unique from other forms,  you’ll need to take an additional step to measure the impact of Smart Opt-in on your list growth. You can create an A/B test on a Smart Opt-in form to test it against a traditional SMS opt-in method, then create a segment for each variation and measure the segment growth per opt-in method.  Configure a new A/B testTo do so, you’ll first need to create a new A/B test, and assign each form variation a new hidden profile property: Open the form editor for your Smart Opt-in form. In the top left corner, select Create A/B Test. Name your test something descriptive (e.g., SMS Collection - Smart Opt-in vs. Traditional), then name each variation as the opt-in method that it will use (e.g., SMS Collection - Smart Opt-in and SMS Collection - Traditional opt-in). Select Create test. From here, you’ll be directed back to the form editor where you can customize each variation to use th

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Natalie Gwynn
Klaviyo Employee
6 months ago
L
Active Contributor I
LM0721Active Contributor I
asked in SMS
SMS subscription link - How to see new subscribers

Hi there, I am really excited to start using the “growth tool” of adding subscription links for SMS to my Instagram Stories, however, I’ve realized that there’s nowhere to see who subscribed through that link in the growth tool itself. Is there a simple way to see how many have subscribed from this dedicated link, or a way to pull them into a segment?  Thanks!

552
L
Active Contributor I
6 months ago
Sumit_2809
Problem Solver I
Sumit_2809Problem Solver I
asked in SMS
SMS -Number tracking

Hi Community,I have a question regarding SMS-As we know we can only track click on link but I have number in my message that which they can call but that is not traceable so is it possible to convert number into link ? 

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Sumit_2809
Problem Solver I
6 months ago
U
Contributor I
User3000Contributor I
asked in SMS
Warning when sending SMS marketing between hours of 9am to 8pm?

I’m sending an SMS campaign set for 10 am recipient’s local time zone. Why is it I’m getting this message when everyone on my SMS list has a +1 (U.S. only) phone number and the time is within the 9am to 8pm window?  

462
U
Contributor I
6 months ago
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