SMS

Find answers to your SMS questions here.

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Tutorial

How to personalize SMS messages with dynamic content

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Individualized SMS phone number

Hi @deltaswank, welcome to the community!Unfortunately, the only custom or vanity number you can request is a Short Code and obviously based...
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SMS "No Phone Number" Post Sign Up Form

Hey @bennyshades,Adding to all of @bettermail-Mirko’s suggestions, is your SMS message at the beginning of your flow? If so, do you happen t...
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241 Topics

O
Contributor I
OF OTHER WORLDSContributor I
asked in SMS

"MESSAGE NOT RECEIVED" Response from Klaivyo SMS

Hi!I recently set up a new flow + separate segment list to run a holiday-related SMS campaign using a flow. The flow is triggered by submitting your number through a specific sign-up form followed by the conditional split of sending a trigger word. When people are inputting their numbers they are added to the list but after texting through the trigger word are receiving a “MESSAGE NOT RECEIVED” response.  I’m not sure what I’m doing wrong as our other flows work totally fine. This is the first SMS flow I’ve created from scratch.  Conditional split is set up as follows:Person Has “Sent SMS”where “message body”equals “[SPECIFIED TRIGGER WORD]”at least onceafter “[DATE I CREATED THE FLOW]” Thanks so much!   

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kaila.lawrence
Community Manager
2 months ago
R
Contributor I
RealGRContributor I
asked in SMS

How do I find out who the messaging service is?

I need for find out who the messaging service that issued the long code is that we’re working with, through Klaviyo, for instance Twilio or Telnyx. Where/how can I find that out? 

4
R
Contributor I
2 months ago
I
Contributor I
Ivan PotapovContributor I
asked in SMS

Push Campaign "Schedule or send" button is not active

When creating a Push Campaign, at the Review step, the 'Schedule or send' button is inactive, even though all checks are green, the settings for both Android and iOS platforms are correct, and the test pushes have successfully been delivered. Could you please advise what the issue might be? I am using test account.

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kaila.lawrence
Community Manager
2 months ago
G
Contributor I
GlowrheaContributor I
asked in SMS

Unable to add billing link to my sms

I would like to add a billing link to my SMS flow but I don't know which tag to use. Help please

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Taylor Tarpley
Community Manager
2 months ago
A
Contributor I
Alaska IncContributor I
asked in SMS

Toll-free number

Hello, My toll-free number was removed by accident after verification status… is there a way to recover this information one more time? 

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Taylor Tarpley
Community Manager
2 months ago
G
Contributor I
GuilhermeContributor I
asked in SMS

SMS consent?

 Hello! I would like to know why all my SMS are falling into the NO path for all flows? Check the first image please.  We also have signup forms triggering to a list “sms subscribers” but this list is not getting any profiles - 0 profiles there right now.  Exit Intent popup: Welcome popup:   Both popups have also a email optin and have +50 submitted actions… does it mean that all leads are only including their emails but not their phone numbers?Settings of the SMS subscribers list with 0 contacts.. should I have single optin instead of double optin? Thank you (:

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Taylor Tarpley
Community Manager
2 months ago
B
Contributor I
britContributor I
asked in SMS

Need solution to receive MMS (image+video) from subscribers

We have a ported toll-free number (US+CA) and need to be able to receive images and videos from our subscribers. I’ve been searching desperately for a solution with no luck! Any ideas on how to work around this? I tried using the Zendesk integration (long shot), have researched toll-free text forwarding… Currently running in circles finding no solutions. Any ideas/suggestions are greatly appreciated!

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kaila.lawrence
Community Manager
2 months ago
S
Contributor I
sgtheonesContributor I
asked in SMS

SMS to UK customers not working

My brand and me are both UK based and the majority of our audience is UK based. But when trying to collect UK SMS subscribers my customers are receiving a “Send this text to subscribe to [Brand Name]” text from a {+1 (833)….} US, Canada toll-free code number (resulting in customers SMS reply not delivering as its not valid in the UK).But on my Klaviyo account it is stated that both UK & Ireland region are ACTIVE with the standard Branded sender ID as number. So i don’t understand my customers from UK & Ireland aren’t receiving text messages from UK & Ireland number (Brand Sender ID).Image from my Klaviyo Account (13/01/24)Also the only SMS region available for my shareable SMS subscribing link is only United States, Canada. Why???Image 2 from my Klaviyo Account (13/01/24) I would appreciate any help or ideas from anyone been stuck on this past few days, thanks.

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S
Contributor I
2 months ago
G
Partner
Georg SvdPartner
asked in SMS

SMS solution for EU

Hi! I'm trying to find a way for my client to send SMS from Klaviyo in EU countries. There's doesn't seem to be much information available on that. Any suggestions? 

3
Taylor Tarpley
Community Manager
3 months ago
J
junaidNew Member
asked in SMS

SMS Not getting optin

I am trying to submit subscribe form from footer, I have email and phone number option to request to the subscribe list using kmail API. But some hoe pone number is not getting subscribed.See image below. Any help would be appericiated.

1
Taylor Tarpley
Community Manager
3 months ago
K
Contributor I
KoladeContributor I
asked in SMS

How do I make my SMS Consent Form show up after a customer has checked out and placed an order?

I want to collect SMS Consent from customers AFTER they have placed an order. This is to make an exclusive SMS List of those who have already made purchases.

1
Bobi N.
Partner - Platinum
3 months ago
C
Contributor I
chris1107Contributor I
asked in SMS

Toll free number still verifying

Hi, my toll free number for the U.S. and Canada is still verifying after registering 10/31/23. Could you please provide guidance as to how this can be resolved?

2
C
Contributor I
3 months ago
K
Contributor III
Ken9pContributor III
asked in SMS

Onsite Opt-in for SMS pop up form

Hello,I am currently just looking to start SMS marketing, I have a number that I’m looking to port into Klaviyo that I haven’t done so and am still on the fence as to which company to go with. I came across this recent news of Postscripts new feature and I thought was really timely in my situation.  Postscript just released their Onsite Opt-in feature for sms pop up forms, where instead of leaving the website and going to the messaging app just to reply “Y” or “Yes”, a 4 digit verification code is sent to the visitor and they can just tap on the digits from their keypad to autofill the field on the pop up. Example:  The means that the new subscriber does not need to leave the website at all (better for sign up rates, better conversions, improves analytics tracking, etc.)  The increase in SMS sign up rate for True Classic more than tripled just from implementing this.Attached below is the screenshot of the SMS opt in rate for Jones Road after the Onsite Opt-in implementation. Jones Road

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S
Contributor I
3 months ago
B
Contributor IV
blissyContributor IV
asked in SMS

Resubscribing profile to SMS

Is it possible to manually resubscribe a profile to SMS after it was manually unsubscribed?

1
Taylor Tarpley
Community Manager
4 months ago
B
Contributor IV
blissyContributor IV
asked in SMS

Can I manually resubscribe a profile to SMS?

Can I manually resubscribe a profile to SMS after I manually unsubscribed them?

1
Taylor Tarpley
Community Manager
4 months ago
T
Contributor I
TheLeatherGuyNickContributor I
asked in SMS

Customer SMS responses

Hi There, I am running a newsletter sign up that includes a SMS sign up option. It is a double opt-in and I have had a handful of responses from these numbers where all of the conversations match my opt-in language.  Any idea why this is happening and what I can do to fix it and avoid it in the future?  Best,

1
Taylor Tarpley
Community Manager
4 months ago
L
Contributor IV
LM0721Contributor IV
asked in SMS

SMS - how to get accurate subscriber list

Hello!I am looking at calculating the actual SMS subscriber count but noticing that the SMS list that I have doesn’t remove those have unsubscribed to SMS. This is my full SMS list I currently have our email pop up and embedded forms directing to this list.Is there a simple way to create this as a segment / report?Looks like the most accurate list i have would be recipients for past sends.Thanks in advance!

2
L
Contributor IV
4 months ago
C
Contributor I
coreContributor I
asked in SMS

SMS not going through

Trying to tease a release but our SMS campaign literally didn’t send to anybody. Tested on just myself aswell. There’s consent with everybody I tried to send it to and it just didn’t go through. Kind of stressed right now bc now we have to delay this release because we can’t let any of our subscribers know of this information. Also this drained my credits while testing this out multiple times so that made it even worse. Would appreciate if there was a solution, Thank you.

2
S
Contributor I
4 months ago
S
Contributor I
SportingSmilesContributor I
asked in SMS

SMS Not Delivering

Hello, we recently set up our SMS campaign but no text messages have been delivered since starting it. So far it lists that 58 were “skipped”. Some of these we understand like no consent, failed trigger or invalid number but the majority of them say “Missing Number”.  We tried to test this out with a few employees of ours and we put our numbers in and initiated the flow but we did not receive the SMS message. We received the emails that we are expected to receive but for some reason we have not had a single SMS message deliver to anyone. Any idea what’s going on and what we can do? Below are screenshots:    

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E
Contributor I
4 months ago
D
Contributor I
daemonjacobsContributor I
posted in SMS

SMS subscriber pop up

When a subscriber enters their phone number on my sms pop up located on my website, they never end up receiving a text or confirmation on the subscribing and that results in them never being able to subscribe. It says on the form that many people have submitted it, yet my sms subscriber stays the same. I have lost over 50+ potential subscribers because of this. Most likely will be moving to postscript so I do not end up losing more potential sms subscribers due to this bug.

2
D
Contributor I
4 months ago
A
Contributor II
AlipearlContributor II
posted in SMS

Hurry! Hurry! Hurry! Need Help! Pls pass validation of our free number ASAP!

Need Help!We already registered the toll free number many days, we need to send message to subscribers in a hurry, Pls pass validation of our free number ASAP! 

1
Taylor Tarpley
Community Manager
4 months ago
E
Contributor I
EzraaaaNPCContributor I
asked in SMS

Collecting SMS Consent/Numbers Via Email

Hi! I want to know how to send an email to my subscribers, asking for their SMS number/consent. Similar to the email samples attached. I’m not sure what the process is and how they’re automatically added to the SMS subscribers list. 

1
Taylor Tarpley
Community Manager
5 months ago
D
Contributor I
DwilcoxContributor I
asked in SMS

What is the best path forward when running a resurgence campaign?

I run a marketing agency and would like to run a simple SMS resurgence campaign where we contact old leads for a client. I would like the client to have a login/access to respond to those leads as well. Is that possible with Klaviyo?

1
Taylor Tarpley
Community Manager
5 months ago
C
Contributor I
ConnorBoContributor I
asked in SMS

Can virtual contact card MMS create a different message thread than your toll number?

Hello, anyone else have the issue of their SMS VCC card producing a different message thread than the one sent by your toll free number?  My SMS welcome flow has two SMS messages in it.  One SMS message contains a VCC card and one message contains some copy.  They produce different message threads in my phone. I can consistently reproduce this behavior by deleting my profile and triggering the flow again. I also have had colleagues reproduce the behavior The list that triggers the flow is double-opt in.   

3
Taylor Tarpley
Community Manager
5 months ago
T
Contributor I
ToucanMContributor I
asked in SMS

Configure or remove tap-to-text error when creating pop-up sign up form

I am trying to create a sms & email multi step sign up form and cannot publish the form as I am receiving the following form alert: “Configure or remove tap-to-text - Make sure you have compatible SMS numbers for your account to use tap-to-text.”We have just set up SMS on the account and the SMS settings are all active and correct. Would just like som guidance on how to proceed with fixing this error so that we can start collecting numbers via the sign up form.Thanks!

1
Taylor Tarpley
Community Manager
5 months ago

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