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SMS

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284 Topics
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Tutorial

How to personalize SMS messages with dynamic content

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retention

solved this question

Individualized SMS phone number

Hi @deltaswank, welcome to the community!Unfortunately, the only custom or vanity number you can request is a Short Code and obviously based...

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David To

solved this question

SMS "No Phone Number" Post Sign Up Form

Hey @bennyshades,Adding to all of @bettermail-Mirko’s suggestions, is your SMS message at the beginning of your flow? If so, do you happen t...

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284 Topics

GearupContributor I

SMS feature for other countries

Hi everyone,Is there any other way to use Klaviyo SMS for a country where the service is not available? I’m trying to integrate SMS to our automation flow but unfortunately the Klaviyo SMS service is not available in my region. Any recommended third party integrations or other ways to link the Klaviyo?

BellaVDMContributor I

SMS Help - regional content

I’d love some help identifying what ‘SMS Regional Content’ means, I’m trying to setup SMS but keep hitting roadblocks when I get to the review page and get a no regional content error message. Any help would be greatly appreciated :-)

Andrew.WaltersProblem Solver I

Is it possible to Place Order via SMS keyword/action?

Can a customer place an order via SMS? Here’s what I’m thinking:I sell a replenishable product, and my goal is to make reordering as simple as possible.I’d like to send and SMS with product details and ask the customer to reply with “Yes” (or something similar) if they want to reorder. Is this possible?If not, what is the most frictionless way to capture reorders via sms?

AlipearlContributor III

When I click the next, it always shows "something went wrong", how to fix it?

lehcar3Contributor I

How to collect names and email addresses from SMS-only profiles?

We have many SMS-only profiles on our SMS list. We would like for them to have names and emails so we can reach out to them if they win one of our contests. I first thought of doing this with a text-response survey that fills in these profile fields one at a time. But it looks like there’s no way to use an event variable as a profile property. Also, the sequencing would be difficult, as the “sent text” event trigger does not seem to be able to filter based on what text they replied to. Then I thought of sending them a manage preferences link, where they can type in their name and email in some form fields. But the {% manage_preferences_link %} does not work in SMS. So how can this be done?

stroy groupContributor I

Unable to verify business-rejected toll free number verification

toll free number rejected 6 times due to inability to verify my business. I have FOLLOWED AND REVIEWED THE TROUBLE SHOOTING SUGGESTIONS! I HAVE CONTACTED SUPPORT ABOUT THE BUSINESS VERIFICATION ISSUE AND NO RESOLUTION.My Llc has been in existence for 14 years. I use a Regus office space for my business too and that office space has beenpresent in my community for at least 10 years. my website is active. I have changed my email 4 times and each time it contains my website domain. I was assigned 1-800 or 1-833 via the application process. I used the incognito browser to resubmit the applications too. Now What!?

laurtondigitalProblem Solver I

Create new profile via API with phone number only

Hi there, I have a website that I’m looking to add a custom styled SMS sign-up form too.We currently have an email only sign-up that captures users emails, but now want to offer an SMS only sign-up as well.I’ve updated from v1 API to the latest for the email form and that works fine.However creating a new subscriber with only the phone_number field and no email seems to silently fail. I get a success response, yet no data in SMS list within Klaviyo.If i test with a hardcoded email attached then it goes straight through. Is it possible to create a new subscriber with phone_number only?Or is an email mandatory when posting to the subscription endpoint using ajax - https://a.klaviyo.com/client/subscriptions/?company_id=XXXXXXX Here is the reference doc I have been referring too:https://developers.klaviyo.com/en/reference/create_client_subscription I have Single opt-in enabled too. Thanks in advance.

Danielle NZContributor I

SMS virtual contact card support

Hey team, Thanks for your time today! I was still a little confused about the contact card in the SMS welcome flow so I had a little look in to how to set it up and it looks as though its not offered in AU or NZ? “Because virtual contact cards convert a message from SMS to MMS, they can only be sent to recipients using United States or Canadian phone numbers. Virtual contact cards will be removed from messages sent to United Kingdom, Australian, and New Zealand numbers, which can only receive SMS messages from your account.”I read that in this article: https://help.klaviyo.com/hc/en-us/articles/8458786130331 If this is correct, should we just remove that step from our welcome flow? Thanks for your help!

YmaniContributor I

NaN SMS Credits

I have 8585 SMS credit. I have a draft message that uses 3858 credits. I'm getting an message that says "Sending this campaign will use NaN credits leaving you with 57 credits for the billing period.What are NaN credits and why is this happening? I should have over 4300 credits left after sending the campaign. Not 57. What's happening here?

prueContributor I

i'm stuck setting up sms in new zealand

hello from new zealand. i am having trouble setting up sms in klavyio all countries are activated expect nz and australia. please can someone help… it is saying inactive.I’m stuck please helpme

losvientosContributor I

Klaviyo SMS embedded form not passing Subscribers to list on Desktop?

So I embedded an SMS input form into a Shopify page.On mobile, users are being added to my Subscribers list when they tap the button and confirm with text, BUT when they input their number and submit on Desktop, they are not being added to the Subscribers list.What could be the issue?

airshowContributor I

Update $source to mykeyword - HOW???

The Subscribe Link Text says ref:JOIN:$klink at the end and Subscribe Keywords section says Update $source to mykeyword Where and how do I do this? I can’t find it anywhere.

alex.sContributor I

SMS Subscribers

Hello!From what I understand from this article - https://help.klaviyo.com/hc/en-us/articles/4402914866843 - there are only a couple of countries supported for this feature. Does it mean that if I have a simple SMS Subscribe form, that looks like this, the subscribers that are not from the supported countries, are not being added to my list? If so, can I remove the unsupported countries from the dropdown, in my form ? Thank you!

UlkaContributor III

Wrong message being sent

Every time someone sends me an SMS message, they are receiving this automated response: Send this text to subscribe to recurring automated personalized marketing alerts (e.g. special promotions, cart reminders) from Klaviyo Library (ref:JOIN:9MRMhh)It’s sending it no matter what they say…if they ask a question, if they say “stop”, if they respond to a scheduled SMS.How do I fix this? It looks like this some kind of automation with a keyword “Join” but it has nothing to do with the message they are sending to me

airshowContributor I

Text-to-Join keyword

Is there a way to have a text-to-join Keyword that people can text to my number that adds them to the list...ie. Text “JOIN” to 888-999-0000 to subscribe Also, if 1 user signs up for both text and email communications, does that person count as 1 or 2 contacts against my plan?

jessebActive Contributor II

Encouraging email list subscribers to sign up for SMS

I want to display a message in the footer of all emails in my welcome series that asks profiles to subscribe to SMS (if they haven’t already) by clicking a link to subscribe.Is it possible to use use a conditional tag to show/hide this message depending on if the profile is subscribed to SMS? I understand that I can include a direct link to the subscribe page for the SMS list within this message.What I’m also wondering is, when the user clicks the subscribe link and lands on the subscribe page, is it possible to have the name and email fields pre-populated so that the user only has to enter their phone number?Ideally, I would like to customize the subscribe page so that the user only sees the field to enter their phone number to subscribe, but I’m not sure if Klaviyo would recognize what profile to attribute this to. Are either of these use cases possible?

OH-TylerContributor I

Identifying customer with SMS shortlink

Hi,Can the Klaviyo shortlink be used to “identify” the visitor on a website?We are seeing the “Clicked SMS” metric registering for the specific profile in the Klaviyo CMS, but Klaviyo doesn’t appear to identify the visitor via this method and as a result is not tracking the profile on our website. The other referrer methods we use via email campaigns (we don’t use Klaviyo for our email marketing at this time) and sign up forms are able to correctly identify a visitor to a profile via some customer integrations.The ability for the SMS Shortlink to identify a customer seems like it should be something boiled into the shortlink.I was going to try to add a UTM tag for email in Settings, but noticed Klaviyo explicitly says don’t use personal data (see screenshot below)...would it be wise to ignore this message?Any help is appreciated, thank you!---

MVyshContributor I

Is there a way to view the system SMS that were sent by Klaviyo for the double opt-in list?

Is there a way to see which SMS was sent and to which recipients? This refers to the standard notification that is sent while subscribing to the list with the double opt-in.

abbylaurenpriceContributor I

SMS Conversational Flow with Customer / Response to Trigger Additional SMS in flow

Hi there, I am creating an SMS flow triggered by a customer sending in an “SMS keyword” using the “Sent SMS” trigger, and a trigger split where the message body contains “x”.My flow is almost exactly how I want it, however it would be perfect if I could make it a bit more conversational (ie: if after the initial SMS is sent from us, is there a way to have the customer send a Y/N response to then trigger the SECOND SMS to send to them, but they only get it if they say Y? Adding an example of my flow below. So the idea would be having the Y/N response from customer needed between the two “SMS test”Would really appreciate any guidance here!

ChristineContributor I

SMS Service Device Disconnected help

Hello! I sent an SMS message to my list, and about 10% of the list is saying “Device Disconnected”. Two of which are our staff’s personal numbers. And they recieved SMS from our account as recently as 4 days ago. Please advise

ben123Contributor I

Opened Push Metric Not Firing

I have sent a couple push notification campaigns. I am getting the push notifications on my phone and clicking them. The notification seems to be working as expected. The “Received Push” metric is as expected. However, “Opened Push” doesn’t seem to be working. It should at least be showing up as opened when I click on the push, right?Side question: is there some way to attribute app opens to “Recieved Push”. E.g. a user didn’t click the notification, but opened the app X hours after receiving the push?

Chris-JContributor I

Test SMS Flow Multiple Times

I am setting up an SMS program through Klaviyo (and connected to Shopify).How can I easily test and re-test the SMS sign up process? When testing email signups and flows, I just use different email addresses, but that is harder to do with SMS.If I sign up for SMS through a Klaviyo form, and then I send a flow, I want to be able to test it multiple times. Can I delete the profile and try again? What is the best method to be able to run through the SMS signup multiple times from start to finish?Thank you!!!

PheralContributor I

Unable to verify business.

Hi There, I'm trying to apply for a toll free number but it gives me a red sign saying" not verified- unable to verify business". I tried to resubmit it but its still not working. I verified the conditions and the reasons of this issue and its still not working.

YenYogaContributor I

Adding country code in CSV file

Klaviyo needs country code for my 3,000+ Textedly imported contacts. Can you help?

8ightvibesNew Member

SMS - No registered phone number??

I’ve signed up for klaviyo for my music business and the first month went great. Then I try to make a message to send and it now says my US and Canada number is not registered. Yet when I sent for registration it says could not register. Please help if anybody has solved a similar problem.

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