Find answers to your SMS questions here.
- 195 Topics
- 463 Replies
So if a person adds their email the SMS option pops up. But if they say no thanks then the flyout just closes without going to the success step which tells them to check their emails.I can’t figure out how to make this work. Did i break something when I removed the SMS option then added it back?
Hey everyone, First post here. I have a list of phone numbers collected from our retail locations. They haven’t explicitly consented to receiving marketing texts and I’m wondering the best way to obtain consent. I know there’s an auto message that can go out through the Compliance Keywords but not sure how to trigger this text to go out. Also don’t love that this would be the first message they’d receive. Ideally would send them a quick text saying something about their retail loyalty points (which they have consented to receive information about) and then saying something that prompts marketing optin. Any help would be appreciated.
Can a customer place an order via SMS? Here’s what I’m thinking:I sell a replenishable product, and my goal is to make reordering as simple as possible.I’d like to send and SMS with product details and ask the customer to reply with “Yes” (or something similar) if they want to reorder. Is this possible?If not, what is the most frictionless way to capture reorders via sms?
Hello! I’ve been following this help article: https://help.klaviyo.com/hc/en-us/articles/360049930372#signupdownvote as I want to be able to send personalized SMS’s based off of what our customers reply back to our SMS’s with. Aka, when we send an SMS asking our customers: “Do you want baking or cooking recipes?”We want to reply back with a cookie recipe if they say baking and a chicken recipe if they say cooking. However, when I use the “SMS sent” metric trigger or conditional action I am unable to find the “Message Body” field that the instructions say to pull in order to respond to the keyword and track what our customers are saying. Any way to resolve this?
your sms resubscribe message which cannot be changed is asking people to reply with “unstop” with the double quotes around the unstop. Users are replying with exactly “unstop” with the double quotes and they are not able to resubscribe because that is obviously the wrong trigger word. Can you add “unstop” with the double quotes as a trigger or remove the double quotes from the wording so it doesn’t confuse people?
We are a bike shop, and we would like to set up a service notification for a few things. Our POS is Lightspeed. First off is this even possible? And can someone point me in the right direction. SMS we want to send:Reminder of upcoming appointment. Confirmation of appointment. Notice that job is finished.Thanks!
Hi there.I am a bit confused about collecting consent for SMS which I will describe below.I have a form that confirms opt-in for SMS that only shows up on a mobile. This is easy to configure because of the special "Subscribe via SMS" action button that you can put in mobile only forms. So people click that button on their mobile, they get sent a text message asking them to "Join" the list. That problem I have is this...I have the same setup on a desktop. I have the same sort of form but it only shows on desktop. People have to manually type in their phone number to sign up for SMS and press "Send me texts". But I don't know how to get their consent for the list it sends them to this way. I've tested it with myself and nothing happens asking me to confirm my sign up on my phone. If the list they are configured to join has "double opt-in" checked or "single opt-in" checked, they just join the list anyway. So it appears to not matter if I have double or single opt-in checked.I hope I expl
One of the BIG limitations of the Klaviyo to Gorgias integration is that inability to pass the whole automated SMS conversation from Klaviyo to Gorgias when a customer replies. For instance, if there are several automated SMS in a sequence and someone replies to an open ended question eg “I’d like to learn more about this product” then that reply has no context when it comes into Gorgias as the SMS they replied to is not bought in for the whole conversation. I’ve reached out to Gorgias on this and they have said this is a limitation of the Klaviyo system. Is there a way to record that SMS reply (even if it’s via an API integration) so it can then be allocated to that ticket in Gorgias?
Hello,Attentive had very detailed information on legally collecting SMS signup via print advertising so I’m aware this is required but cannot find documentation in Klaviyo regarding this. My question is, if I want to put an SMS sign up offer in a printed publication, what legal language is required?For example, in a catalog going to 50,000 customers, I want to print on the back cover:Text “JOIN” to “xxx-xxx-xxxx” to receive 10% off!What “fine print” do I need to include?
Hello Folks!So I just created a welcome series SMS signup and having issues with the discount link being sent back by Klaviyo taking over 1 min to come back. I originally had a virtual card also but that caused the delay to be 2mins so I removed that already. Great example of a gold standard here is Jaxxon’s mobile signup, the text message almost comes back instantly, sending you right back to the website. That 45-60s is going to kill the bounce rate for me. Any solutions/anyone else experienced this?
We have a ported toll-free number (US+CA) and need to be able to receive images and videos from our subscribers. I’ve been searching desperately for a solution with no luck! Any ideas on how to work around this? I tried using the Zendesk integration (long shot), have researched toll-free text forwarding… Currently running in circles finding no solutions. Any ideas/suggestions are greatly appreciated!
I'm trying to see if Klaviyo will work with a lead referral program that I am signed up with. When a lead comes in, I’m sent an email with the prospect’s name, email, and phone number. I want to be able to automatically send an Introductory SMS in response to these lead-generated emails.Any help is very much appreciated!
We are running into an issue with the “unsubscribe” words with SMS. We offer subscriptions of our products to our customers. Every time a customer texts us to say they want to “cancel their subscription” it unsubscribes them from SMS because it contains the word “cancel”. They then resubscribe and send the same message only for the exact same outcome to occur, causing an extremely frustrating loop for the customer. There must be a way to add a word that will stop the word “cancel” from unsubscribing from SMS?
Recap: [Strategy session] [Conquer Cyber Weekend with a data-driven sending strategy (for entrepreneurs)
Thank you for registering for our very first strategy session designing especially for entrepreneurs, Conquer Cyber Weekend with a data-driven sending strategy. If you are a founder, cofounder, entrepreneur, or a marketer at a small business, we hope you find the below replay and resources useful as you prepare for Cyber Weekend 2022: https://klaviyoacademy.wistia.com/medias/5dkpnncy4v Downloadable content calendar: MAKE A COPY | Cyber Month content calendar Useful links: Understanding the difference between segments and lists How to create an engaged segment How to create a segment of VIP customers Understanding Engagement Reports for Lists and Segments Guide to building a custom report strategyAdditional learning resources: Register to find out when the deliverability certificate launches [Interactive workshop] Build your Cyber Weekend audiences (for entrepreneurs) [Strategy session] Cyber Weekend offer and promotion strategy (for entrepreneurs) [Strategy session] Designing email
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