SMS

Find answers to your SMS questions here.

  • 163 Topics
  • 393 Replies
Tutorial

How to personalize SMS messages with dynamic content

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retention
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retention
solved this question

Individualized SMS phone number

Hi @deltaswank, welcome to the community!Unfortunately, the only custom or vanity number you can request is a Short Code and obviously based...
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David To
Rank
David To
solved this question

SMS "No Phone Number" Post Sign Up Form

Hey @bennyshades,Adding to all of @bettermail-Mirko’s suggestions, is your SMS message at the beginning of your flow? If so, do you happen t...
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163 Topics

Shannon E.
Klaviyo Employee
Shannon E.Klaviyo Employee
posted in SMS

What happens when a customer responds back to my SMS?

As of right now, when a customer responds to one of your SMS messages, this response will register under the Sent SMS metric. This will show in their profile with the response the customer has sent.You can click on the timestamp to view additional details about the message.Our feature roadmap includes a built-in SMS inbox, where you will be able to see all incoming SMS messages in one place. For now, you can view all Sent SMS events in Metrics > Sent SMS.

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W
Contributor I
8 months ago
S
Contributor I
suz_bruContributor I
asked in SMS

Allow users to select time of day to receive sms?

Does anyone know if there is an easy way to allow user to select the time of day they want to receive SMS messages? I’ve thought of some manual workarounds to accomplish this, but they’re all a little clunky. Thanks!

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L
Contributor I
8 months ago
T
Contributor I
tyler0032Contributor I
asked in SMS

How can I get consent from leads in UK?

Hi all, Most of my leads are in UK. They already consented to receive email and sms in my FB ads. Is there a way to import that? thanks

2
David To
Community Manager
8 months ago
F
Problem Solver I
formanProblem Solver I
asked in SMS

SMS Flows is not working!

Hi there,Hope you are all doing good. I have set up Klaviyo SMS Flows for my customers. I create a sign up form for capturing both E-mail and SMS. Those who put there email address they are receiving email from klaviyo but they are not getting SMS from klaviyo. Could you please help me why klaviyo is not sending SMS? Thank you!     

1
David To
Community Manager
9 months ago
V
Contributor I
VinnContributor I
asked in SMS

SMS Consent not capturing for UK?

I created a Klaviyo embed form. I clicked “Collect consent”. But when I test this out, only USA contacts have consent. UK contacts do not. Why?

1
David To
Community Manager
9 months ago
C
Contributor III
Cr.oomppContributor III
asked in SMS

Why doesn't klaviyo receive SMS consent from Facebook or Instagram etc.?

Hi all,I have about 40k subscribers with active phone numbers awaiting me to target and send sms campaigns to them. However, only about 90+ of them has consented to receive my sms according to Klaviyo.Is there a workaround or do I have to send an email campaign to let those customers agree to receive sms through Klaviyo again?

3
Taylor Tarpley
Community Manager
9 months ago
C
Contributor I
couscous
asked in SMS

SMS Billing & Auto Responses

   

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Dov
9 months ago
N
Contributor I
NickDavisContributor I
asked in SMS

Unable to receive Toll Free Number

Hi all,I recently signed up for Klaviyo and had a given SMS number when I signed up. My account was disabled shortly after and when it was activated again my SMS number was was gone and now it is unable to give me a new Toll Free Number. How do I get a number so I can start sending out SMS messages?

3
stephen.trumble
Community Manager
10 months ago
G
Contributor I
Gabriel L.Contributor I
asked in SMS

Absorbed SMS List

Hello, One of my clients has bought out another business and absorbed their contacts. Of these contacts they are SMS numbers that had previously opted into the business’ SMS marketing. Are we able to then send SMS messages to these absorbed contacts after updating profile properties to “consented”? 

1
alex.hong
11 months ago
KatherineB
Partner - Platinum
KatherineBChampion & Partner
asked in SMS

SMS Organization Prefix - Does it have to be the company name?

Hi Klaviyo community!One of my clients wants to try sending SMS where instead of the normal organizational prefix (example: Company name: Here’s my SMS message) they want to use their names instead. I looked through Klaviyo documentation and could only find that it is highly recommended to use the organization prefix to help people identify who the text is from, but my client is really keen to try using their names instead (they are using SMS to build community). I thought we might try with an MMS where the image has the company logo on it (so it’s clear who the message is from) - are there any reasons why it would be a terrible idea to use a name instead of the organization prefix? (example: Person’s name: Here’s my SMS message) Thanks for any advice!

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retention
Partner - Platinum
11 months ago
sachin16
Active Contributor IV
sachin16Active Contributor IV
asked in SMS

Setting up SMS for Flows

How to set SMS for different flows

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sachin16
Active Contributor IV
11 months ago
B
Contributor I
BeebsContributor I
asked in SMS

How to hide or show blocks in klaviyo based on sms consent

Hi, I’d like to ask if it’s possible to hide or show blocks in klaviyo based on SMS consent,  I want to send a campaign that includes SMS sign up block, but I don’t want this block to be shown to people who already consent to receive SMS

2
B
Contributor I
11 months ago
A
Active Contributor III
Andrew.WaltersActive Contributor III
asked in SMS

Video in SMS Messages?

It is possible to send a video in a sms marketing message?

2
A
Active Contributor III
11 months ago
T
Contributor IV
T_SidanyContributor IV
asked in SMS

How do I validate SMS consent to Klaviyo?

My SMS flow is not sending due to the SMS consent requirement.I’m generating leads through FB Lead ads and was wondering how to prove to Klaviyo that the people who are opting in actually approve to get SMS.Do I simply add the phrase “By submitting your mobile number you consent to receiving marketing SMS messages from us”? to the lead form itself?Would Klaviyo accept this and release the SMS Flow to the leads?

2
T
Contributor IV
11 months ago
H
Contributor I
homerunpetContributor I
asked in SMS

How to know about how many sms I have sent out after the customers flll in the sms opt-in?

I have set up a sign up form which is multi-step email & sms, and for the sms opt-in i set a list “A” for them to submitted to. So my question1 is how can i know about how many messages and emails i sent out already? since it is not a flow or a campaign, i couldnt find out where to check the data.2, Will they be shown in list “A” as long as they reply my message? Or they will only be shown in the list “A”  by replying “yes” “y” “stop” “help”.3, What if they put in their phone number in the opt-in session, but they dont reply me anything when they receive the message for confirming signing up?  

2
H
Contributor I
11 months ago
jemmaoleary94
Klaviyo Employee
jemmaoleary94Klaviyo Employee
posted in SMS

Live Q&A: A/B testing your email & SMS marketing!

Hey Community! Join me and a couple of other Klaviyo experts this Wednesday 20th April for a live Q&A: A/B testing your email and SMS marketing! Live Q&A is an informal question and answer session where we answer your questions in real time as they come through the chat. And this one's a happy hour, so feel free to bring a beverage!  This Q&A will address some of the top questions from Klaviyo users on how to identify opportunities for A/B testing, how to set up A/B tests in Klaviyo and how to measure success. After touching on some FAQ's, Customer Education Specialist Jemma O'Leary and her co-hosts Josh Zaldana (Lead Growth Marketing Manager), Carola Leiva (Product Manager) and Sian Arthur (Growth Success Manager) will answer questions live from the audience. You'll leave feeling inspired to test, learn, and iterate on all aspects of your SMS and email marketing! Register here to join the fun.

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jemmaoleary94
Klaviyo Employee
11 months ago
S
Contributor I
Spaulding220Contributor I
asked in SMS

can I post a link to get more SMS signups

Hi- another store posted a link on their instagram feed for customers to click on link to sign up for SMS alerts.  Right now i don’t know of any way other than my newsletter signup on our website for people to add their info.  We have thousands of instagram followers so i was hoping to easily get more SMS subscribers by posting a link so they can directly sign up that way instead of having to log into our website and going through the motions of the newletter signup. TIA

2
stephen.trumble
Community Manager
11 months ago
K
Contributor I
KenjiContributor I
posted in SMS

SMS in Japan

Hi Klaviyo community,I am wondering if it is at all possible to use SMS functionalities of Klaviyo in Japan.  The reason I ask this question because I noticed the article regarding the SMS relating to specific countries US, Canaca, UK, and Australia and therefore I am guessing Japan is out of scope as far as SMS functionalities are concerned. Thanks.

1
DavidSandel
Partner - Silver
11 months ago
P
Contributor I
PinkbutterflyContributor I
asked in SMS

Why are my SMS Subscribers Not Linking to my Account?

I am having problems with SMS subscribers linking to Klaviyo.  I am using Shopify.  I know people have signed up, including myself, but nothing is showing when I check the list.  Please help.  Thanks!

2
P
Contributor I
1 year ago
J
Contributor I
JelliBakesContributor I
asked in SMS

How to use SMS to remove from list?

It’s simple to add someone to a list in SMS via the keyword, but how do I allow remove from list via SMS? I want in-stock notifications only to go to certain lists, and I want people to be able to OPT OUT of a list versus OPT OUT of SMS entirely!

1
Taylor Tarpley
Community Manager
1 year ago
S
Problem Solver I
salamiadilProblem Solver I
asked in SMS

Klaviyo Transactional SMS on ReCharge subscription Checkout

Hello everyone,It seems we aren’t generating enough sms consent with our newsletter enrollment on our front page.We are looking at getting SMS consent on checkout for transactional SMS flow. We are currently using a wordpress front site, that is integrated with BigCommerce, and have ReCharge subscription too.If I understand this properly we have 2 checkouts.Does anyone have a similar configuration with have the Transactional Flows (ordered, tracking number) working for both checkouts BigCommerce and Recharge?Could you guide me to the info  and or settings?Thank you very much 

5
alex.hong
1 year ago
M
Contributor I
mazerdContributor I
asked in SMS

Email marketing for cannabis in Canada

does Klaviyo support email marketing for cannabis retailers in Canada? as it is federally legal there? and what about SMS?

3
G
Contributor IV
1 year ago
D
Contributor I
Denise_ButalidContributor I
asked in SMS

Porting Over Short Code from Attentive

Hey Community :)Thinking of switching to Klaviyo for SMS and will be starting the process of porting my short code. My question is, during this 4-week-long process, will I still be able to send SMS campaigns out via Attentive? I realize I should probably ask my CSM over there but wanted to put it to the Klaviyo forum in case someone has gone through this.Ty!

2
D
Contributor I
1 year ago
K
Contributor I
karentiamson21Contributor I
asked in SMS

How to verify phone numbers for SMS

Hi Klaviyo community, I'm handling HelloHazel Klaviyo account now and we want to know if there's any way to verify phone numbers for SMS. Thankyou

3
alex.hong
1 year ago
Steve V.
Contributor I
Steve V.Contributor I
asked in SMS

Workaround to export SMS Conversations to .csv?

Hi everyone,I just confirmed with Klaviyo Customer Support that it’s not currently possible to export all SMS conversations to csv, but I’m wondering if anyone might have thoughts on a workaround.They did say that “in Q2, our development team is planning on releasing a SMS to Zendesk feature.” Unfortunately we don’t use Zendesk, so that’s not much of a help to us.Any ideas? This would really help us better track and manage our SMS conversations. Thanks,SteveDisaster Recovery Connection

3
alex.hong
1 year ago

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