SMS

Find answers to your SMS questions here.

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Tutorial

How to personalize SMS messages with dynamic content

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retention
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retention
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Individualized SMS phone number

Hi @deltaswank, welcome to the community!Unfortunately, the only custom or vanity number you can request is a Short Code and obviously based...
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David To
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David To
solved this question

SMS "No Phone Number" Post Sign Up Form

Hey @bennyshades,Adding to all of @bettermail-Mirko’s suggestions, is your SMS message at the beginning of your flow? If so, do you happen t...
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206 Topics

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Contributor I
tylerRLContributor I
asked in SMS

Why am I using more SMS credits than I should be in my SMS sending?

We paid for 25000 SMS credits and it used 23000 to send 800 messages which isn’t right, please can someone explain, tried to email helpline but got no response, thanks.

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Taylor Tarpley
Community Manager
8 months ago
D
Active Contributor I
Denise DActive Contributor I
asked in SMS

Error Message when I try to make my SMS live

Hello.  I can’t seem to find any information here.  Can you please help.I’m getting this message when I go to make my SMS live:Not sure what this “$phone_number” profile property is referring to. I have a verified toll free number for the US and Canda that is the same number.Thank you.Denise

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David To
Community Manager
8 months ago
F
Problem Solver I
formanProblem Solver I
asked in SMS

Unable to receive Toll free Number form Klaviyo

Hi there, hope you guys doing well. I’ve tried to setting up SMS. But klaviyo is not giving me Toll Free Number. And I can’t activate the US and Canada    

5
David To
Community Manager
8 months ago
matthewstuckings
Problem Solver III
matthewstuckingsProblem Solver III
posted in SMS

Can we please store SMS consent in non-supported regions?

Use case: in a non-Klaviyo supported SMS regions, I have an SMS app that stores consent and can receive profile data from Klaviyo (although not the other way around). I use Justuno to collect the email (which goes into Klaviyo), and the SMS (which goes into SMSBump). Q: can we please update Klayio’s interface so that we can store mobile numbers, SMS consent and list subscriptions in non-supported regions. Even though we can’t send the SMS from Klaviyo. Not having this makes for a very disjointed experience and lots of data-wrangling to make profiles match in both the SMS platform and Klaviyo.

1
David To
Community Manager
8 months ago
hallie.ju
Klaviyo Employee
hallie.juKlaviyo Employee
published in SMS

Why is my SMS campaign only being sent to 10 profiles when there are 1000 profiles in my SMS list?Tutorial

 You may see that there are X number of profiles in your main list or SMS list. However, when trying to send a SMS campaign, you may see that this campaign is expected to only send to a portion of this list.Most likely what is happening is that you do not have SMS consent added for these profiles. For your account to send SMS messages to the profiles, you MUST have SMS consent added to the phone number. It could also be that the profiles were consented to receive SMS at the time when the Campaign was scheduled but opted out recently and thus are no longer eligible to receive SMS campaigns.This is why you are seeing that only a portion of the profiles from the list/segment can  receive SMS campaign messages. I would highly suggest going over this great guide on Understanding explicit vs. implicit consent and gathering SMS subscribers based on Guide to collecting SMS consent.To see everyone who is currently consented to receive SMS, you can create a segment following our How to create a

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hallie.ju
Klaviyo Employee
8 months ago
A
Active Contributor III
Andrew.WaltersActive Contributor III
asked in SMS

SMS: Event Payload for Shipment Tracking Messages

Hello Community, Has anyone created an event payload for shipment tracking SMS messages? Asking because I have shipment tracking events pushing to Klaviyo, yet I’m only sending Order # and an array of tracking numbers. I just no realized I need an URL, and I’m not sure how to structure the payload to include a return URL for the order number and each tracking number. I’d love to see a screen shot of how you’re doing it. Thanks!

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retention
Partner - Platinum
8 months ago
hallie.ju
Klaviyo Employee
hallie.juKlaviyo Employee
published in SMS

Collect phone numbers from a form and send a text to themTutorial

Please note that for your business to send SMS messages to your customer you must have explicit consent to receive SMS messages.Klaviyo will only send text messages to profiles with SMS consent stored on their profile. Any profile without SMS consent will be skipped. I would highly suggest going over this great guide on Understanding explicit vs. implicit consent. Phone numbers that you may have previously collected via different methods (ex. checkout page, sign-up form. etc.) without explicit consent will NOT qualify to receive SMS messages from your business unless the phone numbers have been collected for this purpose.If you’re looking to grow your SMS subscriber list, you can check out this step by step guide on collecting SMS consent. There are several options for collecting or syncing consent into Klaviyo:Klaviyo sign-up forms (which you can use to target new and email-only subscribers) Consent at checkout (for certain integrations only) API Email banners (not available for brand

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David To
Community Manager
8 months ago
Nitin Sharma
Partner
Nitin SharmaPartner
asked in SMS

How to reply to SMS subscribers

I want to start SMS campaign so that the response from the customer goes to marketing cloud automatically & their marketing cloud team can revert back to the customers.Can it be done if yes, how?

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David To
Community Manager
8 months ago
D
Contributor II
dani_bazzaalContributor II
asked in SMS

SMS campaign schedule in recipient's timezone

Hi all! Previously I recall sending an SMS campaign with the option to schedule time according to the recipient’s timezone. I can’t seem to find that option anymore, would anyone be able to help?This is what I see when trying to schedule: FYI recipient are in US, Canada, Aus, UK. Thank you in advance.

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David To
Community Manager
9 months ago
F
Contributor I
fur-itContributor I
asked in SMS

Feature set comparison of Klaviyo SMS vs. Attentive?

Is there documentation anywhere that might have an apples-to-apples feature set between Klaviyo SMS and Attentive? 

1
David To
Community Manager
9 months ago
hallie.ju
Klaviyo Employee
hallie.juKlaviyo Employee
published in SMS

How to personalize SMS messages with dynamic contentTutorial

Adding dynamic content to SMS messages is certainly possible using Klaviyo! Dynamic data in SMS messages is not so different from what you would be using in email messages. You can certainly use Template Tags and Variable Syntax as well as Catalog Lookup Tags!The only difference is that you have certain limitations with SMS messages:An SMS message only allows one image. In that sense, you can only add one dynamic data/variable within the SMS flow message. I would suggest displaying the first product image when showing a customer's purchased products. Related to the limitation above, you may want to limit the number of products you include as dynamic variables in the SMS message. I would suggest highlighting the first product that the customer purchased and also show it as an image . Always remember that for SMS messages, you want the message to be concise and straightforward as much as possible.Keep in mind that you can only include dynamic variables for event-based flows (e.g., when a

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hallie.ju
Klaviyo Employee
9 months ago
Y
Contributor I
yogesh224Contributor I
asked in SMS

klavio integration with sms provider in Thailand

Hello,I want to know if if klavio integrate with any sms provider in Thailand country.Regards

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David To
Community Manager
9 months ago
T
Contributor I
tahliacollopyContributor I
asked in SMS

Shipping Confirmation Flow - SMS

Hi community,Is it possible to send a shipping confirmation flow using SMS instead of email with the Shopify integration?For example: Hi {{ person|lookup:"first_name'' }}! Your TWL order {{ event.extra.order_number }} has been shipped. Track your delivery: {{ event.extra.fulfillments.0.tracking_url }}Thanks,

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David To
Community Manager
9 months ago
D
Contributor I
DRich010Contributor I
asked in SMS

SMS Campaign Set Up Issues

Hi there. I’m setting up my SMS campaign. I’ve selected my audience, created the text message and when I get to the final screen and try to click on ‘Schedule or Send’ I’m not able to. It’s greyed out. Even though I have green checkmarks next to all the tasks. What could be going on here? 

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D
Contributor I
9 months ago
G
Contributor I
GearupContributor I
asked in SMS

SMS feature for other countries

Hi everyone,Is there any other way to use Klaviyo SMS for a country where the service is not available? I’m trying to integrate SMS to our automation flow but unfortunately the Klaviyo SMS service is not available in my region. Any recommended third party integrations or other ways to link the Klaviyo? 

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J
Contributor I
9 months ago
D
Contributor I
dashaContributor I
asked in SMS

Can I remove Canada from my SMS campaign?

I don’t ship to Canada but have SMS subscribers from Canada. How can I avoid sending to them? Do I have to make a new segment of the SMS subscribers? 

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B
Contributor III
9 months ago
A
Active Contributor III
Andrew.WaltersActive Contributor III
asked in SMS

Transactional SMS: How to Collect "Transactional Consent" Separately from "Promotional Consent"

I found this, but it falls short of explaining how to collect consent separately between the two message types; promotional and transactional. I’m asking because I’m going to allow my customers to sign up for SMS Shipment Tracking messages, using Fedex’s Track API, yet SMS messages will be delivered by Klaviyo. Is there a best practice guide or published set of instructions for how to manage this correctly?Or, is it one Consent box, but we add people to a “transactional” or “promotion” list, or tag the profile, and use the lists or tags to filter Users from SMS messages types that they didn’t consent to?

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A
Active Contributor III
9 months ago
B
Contributor I
bennyshadesContributor I
asked in SMS

SMS "No Phone Number" Post Sign Up Form

I have a phone number and consent block on my sign up form, but when I get the numbers it says “No Phone Number” as the reason for a skip. But then when you look at every phone number profile, it has the number attached and consented on their profile. I’m not sure why it’s skipping and thinking it’s not a real number? Any ideas on why this is happening? It’s happening to every number I get through my sign-up pop up.  

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B
Contributor I
9 months ago
stephen.trumble
Community Manager
stephen.trumbleCommunity Manager
published in SMS

Virtual Contact Card - Send to Existing Subscribers

Question: I added a virtual contact card to my SMS welcome flow for new subscribers. How can I send a contact card to my existing subscriber list?  Answer:Virtual contact cards (VCCs) make it easy for subscribers to store your contact information in their phones. Once a subscriber saves your contact information, they’ll see that texts are coming from your brand, rather than a random number. Today, Klaviyo supports VCCs within flows. Because we do not support adding VCC to a campaign directly, you may wonder how you can send your contact info to your existing subscribers. Below are a few strategies to accomplish this: Prompt subscribers to request your contact card with a keyword. Send a campaign asking subscribers to reply CONTACT (or any term of your choosing) to receive the contact card. “Make sure you don’t miss any special offers! Reply CONTACT and we’ll send you a contact card you can save.”  Set up a flow triggered by the send SMS metric. Add a filter for message bodies co

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David To
Community Manager
9 months ago
L
Contributor I
LdennyContributor I
asked in SMS

RE: SMS in Ireland

Hi, I was just wondering what the timeline is for the availability of SMS in Ireland?. I understand each country has different rules that must be complied to. But I was wondering if it is in development and If not do you foresee it happening soon?. Thank you

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R
Contributor II
9 months ago
T
Contributor I
theinternetContributor I
asked in SMS

What third party SMS Age Gate apps integrate with Klaviyo?

Hi, I’m doing work for a U.S. alcohol brand, and I’m trying to set up SMS opt ins. From what I’ve read it looks like Klaviyo doesnt support SMS opt in age gating for SHAFT brands. Does anyone know of a 3rd party app that integrates with Klaviyo to be compliant? Or, do we have to move off Klayvio to another platform?

3
R
Contributor II
9 months ago
W
Contributor I
Will123Contributor I
asked in SMS

How to shorten the unsub link, but not shorten other links in the message body

It looks like Klaviyo SMS gives the option to shorten all links, or shorten no links.For the first SMS in our onboarding flow, we’d like a short unsub link, but our branded homepage link to our website.This is to reassure customers that the message is legit, and potentially in future, we can apply UTMs to our branded link.Maybe there’s a clever hack we can do for this? We tried creating the branded link through concatenated markdown logic, but that still got shortened. Maybe we could add it as a custom field on each user? Thanks

1
David To
Community Manager
9 months ago
G
Contributor I
GetPradoContributor I
asked in SMS

Understanding How to Use Klaviyo for SMS Messaging

Hello,I work for a company that has created a white-label ecommerce system.  One of our merchants has required we integrate the Klaviyo API so that their customers can receive marketing emails or text messages.  I’ve been able to add email addresses / mobile phone numbers to a List and provide sms_consent using the API just fine.What I’m having trouble with is how I would use Klaviyo in other capacities.For example, as part of the sign up process for our website, we send a text message to a new customer’s phone with a confirmation code.  We then require the customer to type in the code we’ve sent them in order to complete the sign up process.Is there a way, using Klaviyo, that we can send this SMS to customers without them having to provide sms_consent?  In this case, the SMS sent isn’t for marketing purposes - it’s just to verify that the customer has provided a valid phone number.I appreciate any help you can provide this Klaviyo newbie.

2
G
Contributor I
9 months ago
B
Contributor I
BlessedContributor I
posted in SMS

SMS Work Flow not working

Thought I would test out this platform before paying and so far it’s not great.  Ive done everything suggested in the SMS Flow not working chats and nothing seems to be working. Does the SMS Flow only work if you pay for an additional number? 

2
B
Contributor I
9 months ago
A
Contributor I
AK7Contributor I
asked in SMS

Abandon Cart Link in SMS Flow

I’m working on adding an SMS branch to our abandon cart flow and I am not seeing where to add the link to return them to their cart from the text…. will this auto populate? When I send a preview text to myself there is no link but not sure if that’s because I don’t have a cart to preview?

8
J
Contributor I
10 months ago

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