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Tutorial

How to personalize SMS messages with dynamic content

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Individualized SMS phone number

Hi @deltaswank, welcome to the community!Unfortunately, the only custom or vanity number you can request is a Short Code and obviously based...
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David To
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SMS "No Phone Number" Post Sign Up Form

Hey @bennyshades,Adding to all of @bettermail-Mirko’s suggestions, is your SMS message at the beginning of your flow? If so, do you happen t...
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280 Topics
anejako
Problem Solver I
anejakoProblem Solver I
posted in SMS
One-off responses to sends from Klaviyo

How do you handle one-off responses that come back from Klaviyo SMS and email sends? Do you have a dedicated team that handles this or can something more automated be created based on content in the response?

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anejako
Problem Solver I
1 year ago
K
Contributor I
KeeksContributor I
asked in SMS
can you create a form to update your subscribers details?

I can see i have mobile numbers on an i hériter account but consent was never given. Is there a way to create a form to all subscribers to both update details and give consent for SMS?

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K
Contributor I
1 year ago
M
Partner - Platinum
MarissaC12Partner - Platinum
asked in SMS
Contact Card in Campaigns

Hello! Are we unable to include a contact card in a campaign message? When migrating over from another platform, in our new number welcome we would like to be able to send the contact card so people who subscribed to our old phone number are prompted to save the new updated information. Any ideas on how to do this? I saw a response about creating a keyword triggered flow but that seems like a big work around 

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M
Partner - Platinum
1 year ago
O
Contributor I
OceanicbikinisContributor I
posted in SMS
Toll-free number - not verified- unable to verify business

Hi There, I'm trying to apply for a toll free number but it gives me a red sign saying" not verified- unable to verify business" i have resubmitted a request again ensuring the correct info needed. could you please provide me with an explantation on how to fix it.i'm also trying to connect my sign up form to my welcome series flow. when i test it out, I don't get any follow up text messages and my list members remain 0. Please help me with that as well because I want to launch my account whenever I fix this issue 

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O
Contributor I
1 year ago
W
Contributor I
WhiteBHIContributor I
asked in SMS
SMS welcome flow - not working with SMS sign up embed form

I recently started marketing with SMS and I would like to reach out to my email subscribers to encourage them to opt in to SMS marketing.I set up a welcome flow for SMS and it it working with the SMS subscription pop up. However in order to reach my email subscribers, I folllowed Klaviyo’s guidance on creating an embedded sign up form for SMS, and when I or others have subscribed to SMS marketing via the embedded form, the SMS welcome flow is not triggering. I can see that the new sign ups are added to the correct list and triggering ‘consented to SMS marketing’ which is the trigger for the flow, but the flow still doesn’t send a welcome SMS.Can anyone please help me understand where I am going wrong?

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W
Contributor I
1 year ago
R
Contributor I
redstickspiceContributor I
asked in SMS
SMS auto generated text

I created an embed form and embedded it as a page in Shopify. I’m using that page’s URL in a campaign to target a segment to consent to SMS. When I tested the campaign, I clicked through to the form on the Shopify page, entered my cell number and received this text:Send this text to subscribe to recurring automated personalized marketing alerts (e.g. special promotions, cart reminders) from Klaviyo Library (ref: JOIN)After sending that text, I then get the text I set up “reply YES to receive updates...”How do I get rid of that first text. 

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R
Contributor I
1 year ago
S
Contributor I
samanthalsiegelContributor I
asked in SMS
How to run a SMS-Exclusive Giveaway?

Does anyone have experience running an exclusive SMS Giveaway?I am looking to run a giveaway with our SMS list only and have them reply with a keyword that would enter them into the giveaway, but I am having trouble setting up the backend for this to work seamlessly!Some issues I’m finding:1) I cannot find a way to work around the “When no keyword is recognized” trigger. I don’t see a way to add a new keyword auto-response nor a way for a “quick response” to satisfy not activating the “when no keyword is recognized” trigger.2) I was looking to create a segment that equals A- is consented to receive SMS AND  B- “sent SMS” = [giveaway keyword] so I could see a list of people who respond with the keyword (and therefore choose a random sample to pick a winner), but I am seeing now that “sent SMS” only equals subscribe keywords and that won’t work either! (I don’t want to send them in a sign-up flow).3) I also entertained setting up a flow, but again run into that I can’t seem to solve how

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S
Contributor I
1 year ago
ZacharyK
Partner - Silver
ZacharyKPartner - Silver
asked in SMS
Does a body armor brand fall under SHAFT?

Hello, Working for a potential client that’s main product is personal use body armor. Some of their less popular items do fall under the SHAFT prohibited category.FirearmsIncluding: Fireworks  Explosives Firearm accessories   Ammo Holsters Targets Lessons Depictions of violence So, my big question is. Would this brand be prohibited from ALL SMS sending per Klaviyo’s T&S? Or just messaging promoting said products? My gut says ALL, but I just wanted to see what the community has to sayThank you,

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ZacharyK
Partner - Silver
1 year ago
A
Contributor I
abidarifContributor I
asked in SMS
Sync Klaviyo Phone Number With Shopify on Customer Account Page

Hi Community, I have a Customer Account Page in Shopify. I want to pass phone number field to Klaviyo for sms consent. All the fields like Name, Email, Birthday and Custom Properties are passed when customer fills data and click on create account button but I don’t know how to pass phone number field and sync with shopify for sms marketing. Email marketing is already implemented.Here is a code document.addEventListener('DOMContentLoaded', function () {console.log('DOM Content Loaded');$('#customer-register-submit-button').click(function (e) {e.preventDefault(); // grab fieldsvar email = $('input#RegisterForm-email').val();var phone = $('#ContactForm-phone').val();var firstname = $('input#RegisterForm-FirstName').val();var lastname = $('input#RegisterForm-LastName').val(); console.log('Testing...');console.log(email);console.log(firstname);console.log(lastname);console.log(phone); const settings = {async: true,crossDomain: true,url: 'https://manage.kmail-lists.com/ajax/subscriptions/sub

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A
Contributor I
1 year ago
danielle.garland
Klaviyo Employee
danielle.garlandKlaviyo Employee
published in SMS
SMS tutorials from Hallie and DanielleTutorial

Hello SMS users,We hope our recent posts and walkthrough tutorials were helpful in offering you a better understanding of our SMS feature. You can check out a list of mine and @hallie.ju’s tutorial resources in the order they were released below starting with our highly asked for How to personalize SMS messages with dynamic content post. We’ve also included some additional resources that you might find helpful as well and happy sending!  Additional Resources:Understanding Klaviyo's SMS credit system How to use Klaviyo email and SMS together About using event variables to personalize flows How to upload a list of SMS contacts Migrating from another SMS provider to Klaviyo Understanding SMS and MMS prohibited content

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danielle.garland
Klaviyo Employee
1 year ago
V
Contributor I
viralsweep1Contributor I
asked in SMS
SMS Consent via API not working for Australia

Hello,We have a client in Australia whose Klaviyo account is approved for use with SMS. In addition, they already have a ton of customers listed in their account with SMS consent. We are passing users with Australian phone numbers to their account, but the SMS Consent is not showing up in Klaviyo for these users. We tested this with our USA customers, and SMS consent shows up just fine. We are making the same exact API call in both cases, but for this Australian customer it is not working. Array( [api_key] => pk_***************** [profiles] => Array ( [0] => Array ( [first_name] => Jacob [last_name] => Smith [source] => viralsweep [refer_link] => [source_name] => [email] => jacob@email.com [$consent] => Array ( [0] => email

1121
V
Contributor I
1 year ago
R
Contributor I
redstickspiceContributor I
asked in SMS
How can I copy/paste my campaign email url in my SMS message?

I have sent my first campaign email and i’m going thru the steps to send it as an SMS. The SMS reads: “Read the latest newsletter” then the link goes to our podcast. Where do I copy/paste the url for the email campaign so that I can paste it into the SMS - that way the user clicks on the link and the email opens in a browser. On my test email, the browser link at the top goes to a test page. Thanks in advance for any help.

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R
Contributor I
1 year ago
Murray Finlayson
Contributor IV
Murray Finlayson
asked in SMS
SMS double opt-in

I’m having to create a Double opt-in process for SMS for a US client for the first time. Double opt-in is not an option in Australia.It may seem like a dumb question, but is the confirmation for SMS sent via SMS or email?

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Murray Finlayson
Contributor IV
1 year ago
T
Contributor I
tylerRLContributor I
asked in SMS
Why am I using more SMS credits than I should be in my SMS sending?

We paid for 25000 SMS credits and it used 23000 to send 800 messages which isn’t right, please can someone explain, tried to email helpline but got no response, thanks.

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T
Contributor I
1 year ago
D
Active Contributor I
Denise DActive Contributor I
asked in SMS
Error Message when I try to make my SMS live

Hello.  I can’t seem to find any information here.  Can you please help.I’m getting this message when I go to make my SMS live:Not sure what this “$phone_number” profile property is referring to. I have a verified toll free number for the US and Canda that is the same number.Thank you.Denise

16912
D
Active Contributor I
1 year ago
F
Problem Solver I
formanProblem Solver I
asked in SMS
Unable to receive Toll free Number form Klaviyo

Hi there, hope you guys doing well. I’ve tried to setting up SMS. But klaviyo is not giving me Toll Free Number. And I can’t activate the US and Canada    

1535
F
Problem Solver I
1 year ago
matthewstuckings
Problem Solver III
matthewstuckingsCustomer Champion
posted in SMS
Can we please store SMS consent in non-supported regions?

Use case: in a non-Klaviyo supported SMS regions, I have an SMS app that stores consent and can receive profile data from Klaviyo (although not the other way around). I use Justuno to collect the email (which goes into Klaviyo), and the SMS (which goes into SMSBump). Q: can we please update Klayio’s interface so that we can store mobile numbers, SMS consent and list subscriptions in non-supported regions. Even though we can’t send the SMS from Klaviyo. Not having this makes for a very disjointed experience and lots of data-wrangling to make profiles match in both the SMS platform and Klaviyo.

421
matthewstuckings
Problem Solver III
1 year ago
hallie.ju
Klaviyo Employee
hallie.juKlaviyo Employee
published in SMS
Why is my SMS campaign only being sent to 10 profiles when there are 1000 profiles in my SMS list?Tutorial

 You may see that there are X number of profiles in your main list or SMS list. However, when trying to send a SMS campaign, you may see that this campaign is expected to only send to a portion of this list.Most likely what is happening is that you do not have SMS consent added for these profiles. For your account to send SMS messages to the profiles, you MUST have SMS consent added to the phone number. It could also be that the profiles were consented to receive SMS at the time when the Campaign was scheduled but opted out recently and thus are no longer eligible to receive SMS campaigns.This is why you are seeing that only a portion of the profiles from the list/segment can  receive SMS campaign messages. I would highly suggest going over this great guide on Understanding explicit vs. implicit consent and gathering SMS subscribers based on Guide to collecting SMS consent.To see everyone who is currently consented to receive SMS, you can create a segment following our How to create a

1960
hallie.ju
Klaviyo Employee
1 year ago
A
Problem Solver I
Andrew.WaltersProblem Solver I
asked in SMS
SMS: Event Payload for Shipment Tracking Messages

Hello Community, Has anyone created an event payload for shipment tracking SMS messages? Asking because I have shipment tracking events pushing to Klaviyo, yet I’m only sending Order # and an array of tracking numbers. I just no realized I need an URL, and I’m not sure how to structure the payload to include a return URL for the order number and each tracking number. I’d love to see a screen shot of how you’re doing it. Thanks!

691
A
Problem Solver I
1 year ago
hallie.ju
Klaviyo Employee
hallie.juKlaviyo Employee
published in SMS
Collect phone numbers from a form and send a text to themTutorial

Please note that for your business to send SMS messages to your customer you must have explicit consent to receive SMS messages.Klaviyo will only send text messages to profiles with SMS consent stored on their profile. Any profile without SMS consent will be skipped. I would highly suggest going over this great guide on Understanding explicit vs. implicit consent. Phone numbers that you may have previously collected via different methods (ex. checkout page, sign-up form. etc.) without explicit consent will NOT qualify to receive SMS messages from your business unless the phone numbers have been collected for this purpose.If you’re looking to grow your SMS subscriber list, you can check out this step by step guide on collecting SMS consent. There are several options for collecting or syncing consent into Klaviyo:Klaviyo sign-up forms (which you can use to target new and email-only subscribers) Consent at checkout (for certain integrations only) API Email banners (not available for brand

10122
hallie.ju
Klaviyo Employee
1 year ago
Nitin Sharma
Partner
Nitin SharmaPartner
asked in SMS
How to reply to SMS subscribers

I want to start SMS campaign so that the response from the customer goes to marketing cloud automatically & their marketing cloud team can revert back to the customers.Can it be done if yes, how?

1291
Nitin Sharma
Partner
1 year ago
D
Contributor II
dani_bazzaalContributor II
asked in SMS
SMS campaign schedule in recipient's timezone

Hi all! Previously I recall sending an SMS campaign with the option to schedule time according to the recipient’s timezone. I can’t seem to find that option anymore, would anyone be able to help?This is what I see when trying to schedule: FYI recipient are in US, Canada, Aus, UK. Thank you in advance.

6557
D
Contributor II
1 year ago
F
Contributor I
fur-itContributor I
asked in SMS
Feature set comparison of Klaviyo SMS vs. Attentive?

Is there documentation anywhere that might have an apples-to-apples feature set between Klaviyo SMS and Attentive? 

1581
F
Contributor I
1 year ago
Y
Contributor I
yogesh224Contributor I
asked in SMS
klavio integration with sms provider in Thailand

Hello,I want to know if if klavio integrate with any sms provider in Thailand country.Regards

971
Y
Contributor I
1 year ago
T
Contributor I
tahliacollopyContributor I
asked in SMS
Shipping Confirmation Flow - SMS

Hi community,Is it possible to send a shipping confirmation flow using SMS instead of email with the Shopify integration?For example: Hi {{ person|lookup:"first_name'' }}! Your TWL order {{ event.extra.order_number }} has been shipped. Track your delivery: {{ event.extra.fulfillments.0.tracking_url }}Thanks,

7983
T
Contributor I
1 year ago
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