Find answers to your SMS questions here.
I send SMS failed, Because my phone number is not verified?I need a phone number to send SMS now, but it need to be verified for 7-10 days. I cannot wait, I need to send SMS at once! Is there any way to accelerate validation?
So if a person adds their email the SMS option pops up. But if they say no thanks then the flyout just closes without going to the success step which tells them to check their emails.I can’t figure out how to make this work. Did i break something when I removed the SMS option then added it back?
What to expect Slower than normal sending speeds. 2022 BFCM will be another record setting year forSMS marketing. This means an incredible amount of traffic for mobile carriers and ISPs tofilter, inevitably leading to some slowdowns.MMS for toll-free numbers to be restricted. MMS (images and GIFs) for TFNs will not bereliable during peak BFCM sending. TFN users should rely solely on SMS (text-only) duringthose times.SMS and Short Code sending to be unrestricted. SMS (text-only) sending for all numbertypes will be reliable throughout BFCM. Short code users will be able to use MMS if theychoose.How to prepare 1. Ensure SMS compliance. Businesses can expect greater scrutiny of their SMScompliance during peak holidays. Make sure your business meets the complianceneeds for Terms of Service, Privacy Policy, and Collecting Consent.2. Write your content ahead of time. Brainstorm promotion ideas and draft your contentearly to give you adequate time to QA for the best possible results.3. Plan yo
Will the option to send MMS in Australia be available soon?
During a setup of SMS channel there is required field with company phone number. Please let me know for what reason it is necessary? Our company is fully online our customer service use chat and email forms. If its only for contact with klaviyo I can put there my number right?
Hey everyone, First post here. I have a list of phone numbers collected from our retail locations. They haven’t explicitly consented to receiving marketing texts and I’m wondering the best way to obtain consent. I know there’s an auto message that can go out through the Compliance Keywords but not sure how to trigger this text to go out. Also don’t love that this would be the first message they’d receive. Ideally would send them a quick text saying something about their retail loyalty points (which they have consented to receive information about) and then saying something that prompts marketing optin. Any help would be appreciated.
Hi. Is it possible to remove the short weblink from the beginning of SMS messages that we send? Because I’ll be needing to include a link later on in the message and it looks clumsy otherwise
Hello! I’ve been following this help article: https://help.klaviyo.com/hc/en-us/articles/360049930372#signupdownvote as I want to be able to send personalized SMS’s based off of what our customers reply back to our SMS’s with. Aka, when we send an SMS asking our customers: “Do you want baking or cooking recipes?”We want to reply back with a cookie recipe if they say baking and a chicken recipe if they say cooking. However, when I use the “SMS sent” metric trigger or conditional action I am unable to find the “Message Body” field that the instructions say to pull in order to respond to the keyword and track what our customers are saying. Any way to resolve this?
We are a bike shop, and we would like to set up a service notification for a few things. Our POS is Lightspeed. First off is this even possible? And can someone point me in the right direction. SMS we want to send:Reminder of upcoming appointment. Confirmation of appointment. Notice that job is finished.Thanks!
your sms resubscribe message which cannot be changed is asking people to reply with “unstop” with the double quotes around the unstop. Users are replying with exactly “unstop” with the double quotes and they are not able to resubscribe because that is obviously the wrong trigger word. Can you add “unstop” with the double quotes as a trigger or remove the double quotes from the wording so it doesn’t confuse people?
Hi there.I am a bit confused about collecting consent for SMS which I will describe below.I have a form that confirms opt-in for SMS that only shows up on a mobile. This is easy to configure because of the special "Subscribe via SMS" action button that you can put in mobile only forms. So people click that button on their mobile, they get sent a text message asking them to "Join" the list. That problem I have is this...I have the same setup on a desktop. I have the same sort of form but it only shows on desktop. People have to manually type in their phone number to sign up for SMS and press "Send me texts". But I don't know how to get their consent for the list it sends them to this way. I've tested it with myself and nothing happens asking me to confirm my sign up on my phone. If the list they are configured to join has "double opt-in" checked or "single opt-in" checked, they just join the list anyway. So it appears to not matter if I have double or single opt-in checked.I hope I expl
Is it possible to reply to a customer query via sms? Is it possible to send sms using a local (not default toll-free) phone number? Is there any additional cost involved?
Question: I added a virtual contact card to my SMS welcome flow for new subscribers. How can I send a contact card to my existing subscriber list? Answer:Virtual contact cards (VCCs) make it easy for subscribers to store your contact information in their phones. Once a subscriber saves your contact information, they’ll see that texts are coming from your brand, rather than a random number. Today, Klaviyo supports VCCs within flows. Because we do not support adding VCC to a campaign directly, you may wonder how you can send your contact info to your existing subscribers. Below are a few strategies to accomplish this: Prompt subscribers to request your contact card with a keyword. Send a campaign asking subscribers to reply CONTACT (or any term of your choosing) to receive the contact card. “Make sure you don’t miss any special offers! Reply CONTACT and we’ll send you a contact card you can save.” Set up a flow triggered by the send SMS metric. Add a filter for message bodies co
Question: How do I prevent Shipping Insurance from displaying in my abandoned cart SMS message?My abandoned cart is set up to display the product name and image for the first item in the cart. What if that item is Shipping Insurance? Can I have it “skip” that item and display something else? Answer: Great question! Typically, you can display the product name for the first item in the cart by using the tag {{ event.Items.0 }}. You can similarly display an image for this product with the tag {{ event.extra.line_items.0.product.images.0.src }}.These tags display product 0, which is the first item in the cart.If the first item is shipping insurance (or any other product you want to exclude), you may want to display the second item instead. You can use if/else logic to achieve this:Product Name: {% if event.extra.line_items.0.product.title == "Name_of_Excluded_Product" %}{{ event.extra.line_items.1.product.title }}{%else%}{{ event.extra.line_items.0.product.title }}{%endif%}Image: {% if eve
Hello,Attentive had very detailed information on legally collecting SMS signup via print advertising so I’m aware this is required but cannot find documentation in Klaviyo regarding this. My question is, if I want to put an SMS sign up offer in a printed publication, what legal language is required?For example, in a catalog going to 50,000 customers, I want to print on the back cover:Text “JOIN” to “xxx-xxx-xxxx” to receive 10% off!What “fine print” do I need to include?
We have a ported toll-free number (US+CA) and need to be able to receive images and videos from our subscribers. I’ve been searching desperately for a solution with no luck! Any ideas on how to work around this? I tried using the Zendesk integration (long shot), have researched toll-free text forwarding… Currently running in circles finding no solutions. Any ideas/suggestions are greatly appreciated!
Hi, I’m doing work for a U.S. alcohol brand, and I’m trying to set up SMS opt ins. From what I’ve read it looks like Klaviyo doesnt support SMS opt in age gating for SHAFT brands. Does anyone know of a 3rd party app that integrates with Klaviyo to be compliant? Or, do we have to move off Klayvio to another platform?
We are running into an issue with the “unsubscribe” words with SMS. We offer subscriptions of our products to our customers. Every time a customer texts us to say they want to “cancel their subscription” it unsubscribes them from SMS because it contains the word “cancel”. They then resubscribe and send the same message only for the exact same outcome to occur, causing an extremely frustrating loop for the customer. There must be a way to add a word that will stop the word “cancel” from unsubscribing from SMS?
I'm trying to see if Klaviyo will work with a lead referral program that I am signed up with. When a lead comes in, I’m sent an email with the prospect’s name, email, and phone number. I want to be able to automatically send an Introductory SMS in response to these lead-generated emails.Any help is very much appreciated!
I’m trying to send out an sms blast and test different times but it seems to be glitching and sending it all at once...
Hello Folks!So I just created a welcome series SMS signup and having issues with the discount link being sent back by Klaviyo taking over 1 min to come back. I originally had a virtual card also but that caused the delay to be 2mins so I removed that already. Great example of a gold standard here is Jaxxon’s mobile signup, the text message almost comes back instantly, sending you right back to the website. That 45-60s is going to kill the bounce rate for me. Any solutions/anyone else experienced this?
One of the BIG limitations of the Klaviyo to Gorgias integration is that inability to pass the whole automated SMS conversation from Klaviyo to Gorgias when a customer replies. For instance, if there are several automated SMS in a sequence and someone replies to an open ended question eg “I’d like to learn more about this product” then that reply has no context when it comes into Gorgias as the SMS they replied to is not bought in for the whole conversation. I’ve reached out to Gorgias on this and they have said this is a limitation of the Klaviyo system. Is there a way to record that SMS reply (even if it’s via an API integration) so it can then be allocated to that ticket in Gorgias?
Thank you for registering for our very first strategy session designing especially for entrepreneurs, Conquer Cyber Weekend with a data-driven sending strategy. If you are a founder, cofounder, entrepreneur, or a marketer at a small business, we hope you find the below replay and resources useful as you prepare for Cyber Weekend 2022: https://klaviyoacademy.wistia.com/medias/5dkpnncy4v Downloadable content calendar: MAKE A COPY | Cyber Month content calendar Useful links: Understanding the difference between segments and lists How to create an engaged segment How to create a segment of VIP customers Understanding Engagement Reports for Lists and Segments Guide to building a custom report strategyAdditional learning resources: Register to find out when the deliverability certificate launches [Interactive workshop] Build your Cyber Weekend audiences (for entrepreneurs) [Strategy session] Cyber Weekend offer and promotion strategy (for entrepreneurs) [Strategy session] Designing email
Is it possible to add and image to SMS / MMS that is clickable?
