SMS

Find answers to your SMS questions here.

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Tutorial

How to personalize SMS messages with dynamic content

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retention
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Individualized SMS phone number

Hi @deltaswank, welcome to the community!Unfortunately, the only custom or vanity number you can request is a Short Code and obviously based...
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David To
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SMS "No Phone Number" Post Sign Up Form

Hey @bennyshades,Adding to all of @bettermail-Mirko’s suggestions, is your SMS message at the beginning of your flow? If so, do you happen t...
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182 Topics

M
Contributor IV
meetapapersandgemsContributor IV
asked in SMS

Profile properties and flows

Hello, can a subscriber have more than one profile property? Here’s where I’m having a glitch, it might be an error in my set up?Day 1: A user signs up for emails: enters an email welcome flow that runs over 7 days. At the start of the flow, a new profile property is added (‘In Flow’ - Welcome (email)). This allows me to create a segment of anyone who is on that flow so I can exclude them from other email campaigns for now. The profile property is removed as they exit the flow. (Profile property ‘In flow’ is removed).Day 2: Same user signs up to SMS, enters an SMS welcome flow that runs over 3 days. Again, at the start of the flow, a new profile property is added which says that they are ‘In Flow’ - Welcome (SMS). The profile property ‘In flow’ is removed as they exit the flow. What I’ve noticed is that when they go into the SMS welcome flow, they are being removed from the email welcome flow and I’m not sure why. I tested it out with my own email address yesterday and stopped receive

1
Taylor Tarpley
Community Manager
9 months ago
H
Klaviyo Employee
hannahbearceKlaviyo Employee
posted in SMS

AMA: All things SMS

Klaviyo’s Growth Success Team hosts LIVE AMA’s on Thursdays are noon (EST) To join, sign up here: SMS AMA Scroll to the bottom of this page to thread your questions and we will answer them live!

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katelyn.howardgomez
Klaviyo Employee
9 months ago
L
Contributor I
LdennyContributor I
asked in SMS

RE: SMS in Ireland

Hi, I was just wondering what the timeline is for the availability of SMS in Ireland?. I understand each country has different rules that must be complied to. But I was wondering if it is in development and If not do you foresee it happening soon?. Thank you

2
R
Contributor II
3 months ago
L
Contributor I
LisaSMContributor I
asked in SMS

Linking a QR code to a SMS sign up form

Hi  I want to include a QR code in my packages for customers to sign up to SMS marketing giving unique discounts. I also want to include the QR code linked to my SMS sign up form to my socials, does anyone know if this is possible and how I can do it? Thanks 

6
mat.bingham
Partner
9 months ago
eMeg
Problem Solver I
eMegProblem Solver I
asked in SMS

SMS Credit Usage

We’re looking at some of the Klaviyo integrations related to SMS, and currently run both campaigns and flows using SMS messaging, so I was curious if there is any report type that can show by week, just like ‘total received SMS’, of ‘total SMS credits used’ by each message so I can see where the volume of our plan is being allocated and adjust accordingly?

3
David To
Community Manager
9 months ago
F
Contributor III
FavewriterContributor III
asked in SMS

How can i get existing profiles to submit phone number

I want to start incorporating SMS into my Klaviyo and need to grow the SMS list. I plan on targeting existing profiles with sms signup forms but I want to ramp up this effort by including something like a footer in my campaigns that informs my recipients to sign up for SMS but I don't know the instructions to put there Do I tell them to go to my site and to see the form (this sounds dumb) or is there a code they can send to the phone to signup for SMS. Any tips to help me that I don't know about? Thank you!!!   

2
F
Contributor III
9 months ago
T
Contributor I
toripContributor I
asked in SMS

SMS Deliverability - Device Disconnected

I have an SMS flow launching today and I entered myself into the flow last night to test it. I received my opt-in messages, but the first SMS message failed to deliver due to "Device Disconnected" and I'm in the "Waiting" status for the second message.My device is definitely still connected and I need help troubleshooting so this doesn't happen to my customers who opt-in today.  

1
Taylor Tarpley
Community Manager
10 months ago
L
Contributor I
lehcar3Contributor I
asked in SMS

How to collect names and email addresses from SMS-only profiles?

We have many SMS-only profiles on our SMS list. We would like for them to have names and emails so we can reach out to them if they win one of our contests.  I first thought of doing this with a text-response survey that fills in these profile fields one at a time. But it looks like there’s no way to use an event variable as a profile property. Also, the sequencing would be difficult, as the “sent text” event trigger does not seem to be able to filter based on what text they replied to.  Then I thought of sending them a manage preferences link, where they can type in their name and email in some form fields. But the {% manage_preferences_link %} does not work in SMS.  So how can this be done?

1
Spark Bridge Digital LLC
Partner - Gold
10 months ago
T
Contributor I
tyler0032Contributor I
asked in SMS

How can I get consent from leads in UK?

Hi all, Most of my leads are in UK. They already consented to receive email and sms in my FB ads. Is there a way to import that? thanks

2
David To
Community Manager
10 months ago
F
Problem Solver I
formanProblem Solver I
asked in SMS

SMS Flows is not working!

Hi there,Hope you are all doing good. I have set up Klaviyo SMS Flows for my customers. I create a sign up form for capturing both E-mail and SMS. Those who put there email address they are receiving email from klaviyo but they are not getting SMS from klaviyo. Could you please help me why klaviyo is not sending SMS? Thank you!     

1
David To
Community Manager
11 months ago
V
Contributor I
VinnContributor I
asked in SMS

SMS Consent not capturing for UK?

I created a Klaviyo embed form. I clicked “Collect consent”. But when I test this out, only USA contacts have consent. UK contacts do not. Why?

1
David To
Community Manager
11 months ago
A
Contributor I
AK7Contributor I
asked in SMS

Abandon Cart Link in SMS Flow

I’m working on adding an SMS branch to our abandon cart flow and I am not seeing where to add the link to return them to their cart from the text…. will this auto populate? When I send a preview text to myself there is no link but not sure if that’s because I don’t have a cart to preview?

8
J
Contributor I
4 months ago
C
Contributor I
couscous
asked in SMS

SMS Billing & Auto Responses

   

1
Dov
1 year ago
C
Contributor III
Cr.oomppContributor III
asked in SMS

Why doesn't klaviyo receive SMS consent from Facebook or Instagram etc.?

Hi all,I have about 40k subscribers with active phone numbers awaiting me to target and send sms campaigns to them. However, only about 90+ of them has consented to receive my sms according to Klaviyo.Is there a workaround or do I have to send an email campaign to let those customers agree to receive sms through Klaviyo again?

3
Taylor Tarpley
Community Manager
11 months ago
D
Contributor II
dani_bazzaalContributor II
asked in SMS

SMS campaign schedule in recipient's timezone

Hi all! Previously I recall sending an SMS campaign with the option to schedule time according to the recipient’s timezone. I can’t seem to find that option anymore, would anyone be able to help?This is what I see when trying to schedule: FYI recipient are in US, Canada, Aus, UK. Thank you in advance.

7
David To
Community Manager
3 months ago
N
Contributor I
NickDavisContributor I
asked in SMS

Unable to receive Toll Free Number

Hi all,I recently signed up for Klaviyo and had a given SMS number when I signed up. My account was disabled shortly after and when it was activated again my SMS number was was gone and now it is unable to give me a new Toll Free Number. How do I get a number so I can start sending out SMS messages?

3
stephen.trumble
Community Manager
1 year ago
C
Contributor II
curtisContributor II
asked in SMS

How Do I Shorten my URLs for SMS?

Where do I go to get short url's for SMS?  (same as the title!)  Thanks!

5
Taylor Tarpley
Community Manager
8 months ago
D
Contributor I
dashaContributor I
asked in SMS

Can I remove Canada from my SMS campaign?

I don’t ship to Canada but have SMS subscribers from Canada. How can I avoid sending to them? Do I have to make a new segment of the SMS subscribers? 

8
B
Contributor III
3 months ago
G
Contributor I
Gabriel L.Contributor I
asked in SMS

Absorbed SMS List

Hello, One of my clients has bought out another business and absorbed their contacts. Of these contacts they are SMS numbers that had previously opted into the business’ SMS marketing. Are we able to then send SMS messages to these absorbed contacts after updating profile properties to “consented”? 

1
alex.hong
1 year ago
A
Active Contributor III
Andrew.WaltersActive Contributor III
asked in SMS

Is it possible to Place Order via SMS keyword/action?

Can a customer place an order via SMS? Here’s what I’m thinking:I sell a replenishable product, and my goal is to make reordering as simple as possible.I’d like to send and SMS with product details and ask the customer to reply with “Yes” (or something similar) if they want to reorder. Is this possible?If not, what is the most frictionless way to capture reorders via sms? 

3
P
Contributor I
7 months ago
A
Active Contributor III
Andrew.WaltersActive Contributor III
asked in SMS

Video in SMS Messages?

It is possible to send a video in a sms marketing message?

2
A
Active Contributor III
1 year ago
KatherineB
Partner - Platinum
KatherineBChampion & Partner
asked in SMS

SMS Organization Prefix - Does it have to be the company name?

Hi Klaviyo community!One of my clients wants to try sending SMS where instead of the normal organizational prefix (example: Company name: Here’s my SMS message) they want to use their names instead. I looked through Klaviyo documentation and could only find that it is highly recommended to use the organization prefix to help people identify who the text is from, but my client is really keen to try using their names instead (they are using SMS to build community). I thought we might try with an MMS where the image has the company logo on it (so it’s clear who the message is from) - are there any reasons why it would be a terrible idea to use a name instead of the organization prefix? (example: Person’s name: Here’s my SMS message) Thanks for any advice!

3
retention
Partner - Platinum
1 year ago
sachin16
Active Contributor IV
sachin16Active Contributor IV
asked in SMS

Setting up SMS for Flows

How to set SMS for different flows

5
sachin16
Active Contributor IV
1 year ago
B
Contributor I
BeebsContributor I
asked in SMS

How to hide or show blocks in klaviyo based on sms consent

Hi, I’d like to ask if it’s possible to hide or show blocks in klaviyo based on SMS consent,  I want to send a campaign that includes SMS sign up block, but I don’t want this block to be shown to people who already consent to receive SMS

2
B
Contributor I
1 year ago
T
Contributor IV
T_SidanyContributor IV
asked in SMS

How do I validate SMS consent to Klaviyo?

My SMS flow is not sending due to the SMS consent requirement.I’m generating leads through FB Lead ads and was wondering how to prove to Klaviyo that the people who are opting in actually approve to get SMS.Do I simply add the phrase “By submitting your mobile number you consent to receiving marketing SMS messages from us”? to the lead form itself?Would Klaviyo accept this and release the SMS Flow to the leads?

2
T
Contributor IV
1 year ago

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