Accounts and Settings

Get help with managing your account and settings.

  • 563 Topics
  • 1,473 Replies
AndriyBoychuk
Rank
AndriyBoychuk
solved this question

change or delete account

You should contact the Klaviyo team and they will be able to do it. You can not do it yourself. here is the form https://www.klaviyo.com/can...
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Rank
sipcult
solved this question

How to edit the "Confirm your subscription" email?

Solution: You can find the form under Lists & Segments > Newsletter > Subscribe & Preference Pages > Email Confirmation
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Julie Hayes
Julie Hayes
started this topic

Multi-Account Setup

Multi-account is a feature built for clients who want to integrate multiple stores in Klaviyo using one login. To use this feature, you need...
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563 Topics

vylla001
Contributor IV
vylla001Contributor IV
asked in Accounts and Settings

Second sending domain?

Can I have a second sending domain within my sub account and keep the same root domain? Currently I’m using one for newsletter and would like to use the second one for promotions.

3
David To
Community Manager
1 year ago
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Contributor I
puckmanContributor I
asked in Accounts and Settings

Klaviyo and Shopify Integration

Shopify keeps forcing a new Klaviyo account to integrate with, when I try to integrate Shopify and Klaviyo.  Not the Klaviyo account I have PAID FOR.  I can not get Shopify to integrate with my actual Klaviyo account, and I can not delete the new Klaviyo account it created. What is the deal with Shopify and Klaviyo?  Looks like they don't work well together?  Noticed Klaviyo app has a low rating on Shopify’s app store.  Can see why now.

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Nitin Sharma
Partner
7 months ago
X
Contributor I
xdrafiContributor I
asked in Accounts and Settings

Why my new klaviyo account is disabled?

I have created a Klaviyo account yesterday and bought a $150 plan. Then integrated with my woo commerce and uploaded my list. Now before sending the first email suddenly my account was saying under review and now saying account is disabled. What should I do now?  

3
David To
Community Manager
2 years ago
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Contributor I
mishaveeContributor I
asked in Accounts and Settings

Custom Fonts - One or more font files could not be accessed

Hey just after some help with installing custom fonts. Using the font URL off my website - www.domain.cometc/wp-content/uploads/2021/02/Gilroy-Regular.ttf  (not the actual link wasn't sure if I'm suppose to include website links or not)The file format is ttf, works/displays on site. is there something i’m missing here? Cheers,

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David To
Community Manager
2 years ago
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Contributor I
Benji at New ForestContributor I
asked in Accounts and Settings

Unpublish product from catalog

Hi there,Is there a way to remove or unpublish products from my catalog on Klaviyo? We are on Shopify, and have a ‘£2 Carbon Offset’ product set up which can be purchased at checkout. It is quite a popular product however we do not want it to display in our dynamic products when sending campaigns.Many thanks,Benji

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B
Contributor I
1 year ago
K
Contributor I
KellyContributor I
asked in Accounts and Settings

Hosting Two Brands in One Klaviyo Account?

Hi there,We’re currently beginning to test the waters of splitting out two brand pillars into separate websites which has brought us down the path to questioning if we should keep both brands in one Klaviyo account or create a second account.While creating two accounts seems like the best choice on paper, we’re concerned about potential overlap in abandon cart/browse flows, cross-selling opportunities, and unsubscribe/suppression management. Is there a typical standard Klaviyo advises for customers to maintain if they are working with more than one brand?

1
stephen.trumble
Community Manager
1 year ago
duelautocare
Contributor I
duelautocareContributor I
asked in Accounts and Settings

Can I integrate two Facebook Ad accounts for the same business into one Klaviyo account?

Our business www.duelautocare.co.uk has 2 ad accounts, how can we add them both to one Klaviyo account? 

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alex.hong
2 years ago
M
Contributor I
MarwaContributor I
asked in Accounts and Settings

Pay with Paypal?

Dears,We need to reactivate our current plan using our PayPal account

3
David To
Community Manager
7 months ago
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Contributor I
SachinYadav101Contributor I
asked in Accounts and Settings

I have complete Klaviyo Product Certification but didn't received any certificate

I passed klaviyo Product Certification Exam by 84% but didn't got any certificate. 

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L
Contributor I
1 year ago
C
Contributor I
chilliContributor I
asked in Accounts and Settings

Why is the Data in my Account Suddenly Not Showing Anymore?

Please can someone advise how we can get support from Klaviyo? Our account is no longer working - we have no data in our dashboard for some reason. 

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M
Contributor I
2 years ago
V
Contributor I
vanniContributor I
asked in Accounts and Settings

How to block a bot that uses a slightly different email address to sign up

There’s a bot that keeps subscribing to my emails and adding to cart.  How do I block it? It always uses the same name, but the numbers in the email are slightly changed. One of the emails is fake52124@fakemail.com. How do I block it?

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R
Contributor II
1 year ago
M
Contributor I
Maxance LavContributor I
asked in Accounts and Settings

Is it possible to add an email avatar with the 1&1(ionos) invox provider?

Hey, I wanted to change my avatar for my clients, I saw a post on this forum that said I had to create a gravatar account with the same email. But it doesn't work :/ So what can I do to customize my Avatar (the profile picture shown on my mail).(I use 1&1 for my work email).I already contacted the support klaviyo and told me it might be a problem with 1&1 (ionos) but what do you think about it ? Thank you :)

1
Taylor Tarpley
Community Manager
1 year ago
Julie Hayes
Julie HayesKlaviyo Alum
published in Accounts and Settings

Choosing The Best Klaviyo Plan For Your BusinessTutorial

Klaviyo's billing structure is based on two criteria: The number of active profiles in your account The number of emails you send during the month To see the total number of active profiles in your account, navigate to the Profiles page as shown below. After confirming the active profile count, head over to Account > Billing > Email Billing to choose a plan that will cover the active profile count and your monthly sends.In Profiles, you can see the total number of active profiles in your account.

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The Token Shop
Contributor IV
1 year ago
S
Contributor I
SarahTSKContributor I
asked in Accounts and Settings

Blocking Email Addresses From Known Bots

Hi GuysWe have a known BOT that appears daily and abandons the same product at the same time. Very tedious but also annoying because our abandoned cart sequence starts.We know what the email address is (it’s the same daily) so we wondered if there was a way to block this in Klaviyo so it just gets supressed as soon as it arrives? It’s not a google bot checking pricing, it’s a BOT pretending to be Clearpay.ThanksSarah 

2
S
Contributor I
1 year ago
D
Contributor I
Derek LeungContributor I
asked in Accounts and Settings

Confusion about profiles limitation and emails limitation

Hello I am so confused about the limitation of the profiles and emails. I imported thousands of profiles before and I deleted already. Now there are only about less than 50 profiles in my account. But why in my account overview, there are still more than 8000 profiles recorded here??  My second question is, as you can see from the screenshot, the Profiles Monthly Usage is 250 active profiles, does it mean i can only send a campaign with segement or list with only 250 profiles per month?For example if i send a campaign with segement with 250 profiles on 1st Jan, then i cannot send any other campaign during the whole January? Please kindly offer me help.

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stephen.trumble
Community Manager
1 year ago
S
Contributor I
SanderContributor I
asked in Accounts and Settings

How to remove underline hyperlinks

Where can I find the settings to remove the underline from all hyperlinks? So we standard don’t want hyperlinks to be underlined in emails. 

2
Brian Turcotte
Community Manager
1 year ago
M
Contributor I
MassiContributor I
asked in Accounts and Settings

How can i manage different clients?

Hi everyone, I'm MaxI have several questions that I can't find an answer to, I'm sorry but I've searched for an answer but I'm just getting more confused.I don't understand if I have to create an account with an email, and then the ecommerces I have to work for add me as admin or manager (is that right admin or manager?) and then I will have an email connected to the various accounts on behalf of these ecommerces . Or do I have to create several emails to work with these ecommerce?And another question, when I work for these ecommerces, is the email that appears when I send emails to their customer lists mine? isn't that unprofessional?Sorry if it's unclear, I just don't understand how it works.

2
M
Contributor I
11 months ago
C
Contributor I
cskinContributor I
asked in Accounts and Settings

2 Step Authentication- will not disable

Hello, It has now been 5 business days since i have emailed Klaviyo support to disable my two step authentication. No one has gotten back to me. I am the owner of the account, nobody else has access to the account. How long does it take for support to get back to you. I am running out of recovery codes.   

3
David To
Community Manager
2 months ago
B
Contributor IV
bikashlamaContributor IV
asked in Accounts and Settings

Klaviyo Limit Error on 95% usage

Hi. We are getting KlaviyoLimitError even though we can see that the usage is 95% of the plan. Thanks.

8
David To
Community Manager
2 years ago
B
Contributor I
BartMosleyContributor I
asked in Accounts and Settings

Checking install of web tracking via Google Tag Manager (GTM)

I’ve set up onsite tracking using GTM following the instructions here: https://help.klaviyo.com/hc/en-us/articles/360015392131-How-to-Add-Klaviyo-Onsite-Tracking-using-Google-Tag-ManagerWhen I test using the `utm_email` query parameter as suggested in that article, everything seems to be working.  However, if I try to validate the tracking setup using the “Setup Web Tracking” wizard here: https://www.klaviyo.com/wizard/web-tracking. I get a error message: “Script was not installed correctly”.Does anyone know if that wizard checks something important about the setup?  Or is the error maybe because GTM creates a script tag that looks a little different from the provided snippet?  

5
B
Contributor I
1 year ago
A
Contributor I
AlexrcdiContributor I
asked in Accounts and Settings

Troubleshooting Cancelling My Billing Subscription

It’s been several weeks / months I am trying to unsubscribe my account and they are keeping me charging every month. How can I just stop paying for something I don’t use ???? Impossible to be in touch with someone. HELP! 

1
Taylor Tarpley
Community Manager
2 years ago
R
Contributor I
Raphael_PContributor I
asked in Accounts and Settings

Adding team members to my Klaviyo partner program

Hi guys, I’m the founder of an email marketing agency. I can’t see how to add my team members to the Klaviyo partner program portal so that they can also go through the product certification. Please help.

8
Taylor Tarpley
Community Manager
7 months ago
E
Contributor I
ElalsoContributor I
asked in Accounts and Settings

Why are my emails taking a long time to load images?

Hola a todxs, Soy nueva en Klaviyo y tengo unas dudas, a ver si alguien me puede ayudar ;) He detectado que los emails que estamos enviando con Klaviyo tardan mucho más en cargar las imagenes, son mucho más lentos. Sabeis cuál puede ser el motivo? Gracias! [Translated by Moderator:  Hi everyone,I'm new to Klaviyo and I have some doubts, let's see if someone can help me ;)I have detected that the emails we are sending with Klaviyo take much longer to load the images, they are much slower. Do you know what the reason could be?Thanks!]

2
cassy.lee
2 years ago
B
Contributor I
Blacks0rContributor I
asked in Accounts and Settings

Account is suspended

Hello, I updated my klaviyo plan but my account is suspended because there was a previous payment that was not processed. What solution do I have, I have changed the card and updated the plan several times and it continues to charge me but my account is not activated! I need help.   

1
julie.accardo
Community Manager
2 years ago
T
Contributor I
Thoughtful-RoverContributor I
asked in Accounts and Settings

New User account expired immediately

I’m trying to add a new user to our account. I sent the invite. She immediately opens it and it says it’s expired, I’ve not had this problem with any other users I’ve added. So my questions are: How do I send a new invite, do I have to delete and re-add? Why is it expired? She’s in the Philippines I’m on the west coast of the US. Is that the problem? If so how can I possibly get around that to sign her up?Thanks!

3
Taylor Tarpley
Community Manager
7 months ago

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