Accounts and Settings
Get help with managing your account and settings.
- 268 Topics
- 687 Replies
Hi,I'm Mike Brother from TXG Corp. I tried using the free version of Klaviyo to research the features that Klaviyo offers. I love it and want to upgrade to the paid version. However, I have a few questions, hope you can help.1. How does Klaviyo calculate the number of contacts? And how does Klaviyo charge for that amount? For example: I want to send a Father Day marketing email campaign to 4000 customers (I already have their information from my old website), how do I manually add those 4000 contacts? How will the cost be calculated?2. And if after the Father Day campaign, I want to delete 2000 customers who do not have an action to open the email (or label that email as spam) and add another 2000 new contacts, the amount that I have to spend will change. change or not?3. If in the first month I add 10,000 new contacts, in the second month I delete 5000 contacts, I will have to pay the corresponding amount.Thank you very much !!!
Hi there,We’re currently beginning to test the waters of splitting out two brand pillars into separate websites which has brought us down the path to questioning if we should keep both brands in one Klaviyo account or create a second account.While creating two accounts seems like the best choice on paper, we’re concerned about potential overlap in abandon cart/browse flows, cross-selling opportunities, and unsubscribe/suppression management. Is there a typical standard Klaviyo advises for customers to maintain if they are working with more than one brand?
Hello, I have just signed up and was wondering if anyone who has been using Klaviyo could tell me whether or not the customers that are not signed up to your marketing emails, but do receive a transactional mail through Klaviyo count as a “contact” for Klaviyos billing purposes? We want to send all transactional emails through Klaviyo instead of Shopify, but obviously that would add a lot to the cost if this is the case (with a lot less value) when you consider that only 5/10% of them actually sign up to marketing emails. Thanks for your help!Alex
Yes! If you are interested in getting a copy of your chat transcript with our Support Team we can email you a copy. To access this, write into firstname.lastname@example.org or submit a request with the same email address that you used for the chat.
We need your suggestions.Is Dedicated sending domain suggested for new users?We are setting up our website and want to use klaviyo.We came across a dedicated sending domain.We can set it with go daddy where we got our domain from.However,We are not sure how we can warm it up as all blogs are talking about warming as we don't have an email list and will there be any complications if we start a dedicated server in the initial stages.We are looking for your speedy response to proceed forward.
I’ve been trying to set up a dedicated sending domain for my account. My domain is managed by Shopify, and I had no issues setting up another Shopify domain a while back, but this time I am prevented from entering the CNAME records. I get an error code saying that special characters aren’t allowed when I try to enter kl._domainkey. Is there any way around this issue or do I have to transfer my domain to another host?
I have sign up a new account and set step by step however at the end of confirmation. my email inbox shows nothing confirmation email. i follow our instruction by checking spam or junk folder, adding the email@example.com into my contact, and update new email address but didn’t work. So how can i solve the problem? did any one meet this problem before?
Hola, Es la primera vez que uso Klaviyo y me deshabitaron la cuenta al intentar enviar mi primer correo masivo. Creo que tengo dos problemas:Tengo que hacer algo que llaman verificación manual y ya respondí todas las preguntas que enviaron a mi correo, pero no sé si es lo único que se debe hacer Cuando iba a enviar el correo, kLAVIYO me decía que faltaba una casilla para “Cancelar suscripción” que no logré encontrar en los bloques que se insertan en las plantillas
We were unfortunately hacked over the weekend and they got into our Kalviyo account and sent our a spam email to our customers. We took all of the necessary steps to secure and update our account, we even spoke with someone through Klaviyo chat when we still had access to our account to make sure we were OK to move forward!!!We have two administrators on our account and we have BOTH reached out to Klaviyo support, contacted Shopify to see if we could get help, called the sales department at Klaviyo, read the articles, so on and so forth and have recieved ZERO help.The only responses we have been given have been from the support email saying to clean up our email lists and to set up 2-step verification, which we had done before we were locked out but again we’re LOCKED OUT and can’t do any of these steps even if we wanted to.This is the worst customer service we have ever experienced. We’re just a small business trying to make our sales like everyone else here and we spend a good amount
Hi, I created my accountand receibed the link for email confirmation. After that i didn’t receive any comunication of manual verification or account disabled, i was able to import my cliernts and prepare the flow,but when it came to the moment of change from DRAFT to LIVE it said that my account is disabled..but they haven’t asked my for anything and can’t see what’s my status of verification.. how can i get urgent help on this? i need to have my flow working this weekend
I noticed that sender name is wrapped in brackets when email arrives to inbox.Why this is happening? This is how the sender name is defined on the account settings page: and this is how it is rendered in Gmail: and it gets even worse when email agent tries to escape brackets.
I am on the free plan. I have 6 users signed up for my newsletter. However Klaviyo also has 142 other users which seems to be customers.Those customers (who are NOT signed up for e-mail marketing) seem to count towards the 250 user limit.I don’t plan on doing any mails besides welcome mails to new subscribers (e-mail marketing) and occasional newsletters - also only to subscribers (currenctly 6).How can I make sure that only those opted in for e-mail marketing count towards the 250 limit and not all customers?
I’m a brand new customer. I create my first email flow and just as I’m about to test it, YOU DISABLE MY ACCOUNT and NO ACCESS TO CHAT?This is a terrible early experience for a business about to launch an e-commerce campaign.I had to send an email. Got a useless response and waiting almost 24 hours later with no solution.SOLVE THIS URGENT. And please enable CHAT for people who are locked out with no reason given.
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