Accounts and Settings

Get help with managing your account and settings.

  • 565 Topics
  • 1,475 Replies
AndriyBoychuk
Rank
AndriyBoychuk
solved this question

change or delete account

You should contact the Klaviyo team and they will be able to do it. You can not do it yourself. here is the form https://www.klaviyo.com/can...
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S
Rank
sipcult
solved this question

How to edit the "Confirm your subscription" email?

Solution: You can find the form under Lists & Segments > Newsletter > Subscribe & Preference Pages > Email Confirmation
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Julie Hayes
Julie Hayes
started this topic

Multi-Account Setup

Multi-account is a feature built for clients who want to integrate multiple stores in Klaviyo using one login. To use this feature, you need...
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565 Topics

W
Contributor II
Walter56Contributor II
asked in Accounts and Settings

Several accounts for several companies ?

In order to manage the mailing of several companies, is it better to create several accounts with a single registration email or create several different emails for each account. I think the first solution is the best but I also read that there can be unfortunate data transfers between accounts...

2
W
Contributor II
1 year ago
D
Partner
Diane HPartner
asked in Accounts and Settings

Registering a lead for Partner's Program

Hi there, I’m brand new to Klaviyo and this is my first time registering a lead. I’m a bit confused as to whether Klaviyo is asking me for my contact details or those of my new client? Ideally, I don’t want to include the client’s phone number without their approval but it’s deemed a *necessary field? Is it ok to use my number?

1
David To
Community Manager
1 year ago
C
Contributor I
co01Contributor I
asked in Accounts and Settings

Question about Email plan and monthly pricing

Hi,I have a question about how klaviyo would charge for my email plan? I’m using $400 plan, it said that I can have 25000 people and unlimited emails sent.Now I exceeded my 25000 limit, so how would klaviyo bill me in the next billing cycle? Will it be $400 x3 (base on the 305% used) or it still remain the same as $400 ?And what will happen if I downgrade to a smaller plan, because this sending limit is only temporary ?  If I upgrade my plan when scheduling a campaign, how would klaviyo bill me for extra contacts? 

1
David To
Community Manager
2 years ago
O
Contributor I
Oleg_BarContributor I
asked in Accounts and Settings

Is it possible to translate product.item.title to a different language?

Hi everyone!Hope somebody can help us with our issue.So we have a shopify store which was initially in German language (product names in shopify are in German) but lately we expanded to Netherlands as well.For the shopify frontend we are using a translation app.But here is the thing - when I’m sending abandoned cart email I use the item.product.title tag to show the product that the user wanted to buy, but because all the products are in german in shopify, it shows german product names even if we send emails to our NL customers. Because it pulls data from shopify.So my question is - is there a possibility to translate product names to a different language than it is in shopify and still use item.product.title tag.Hope I described the issue more or less clear.Thank you

1
caroline
2 years ago
D
Contributor I
dominikjaContributor I
asked in Accounts and Settings

Partner link

Where to find my affiliate link? Or how to find the partner ID and then generate the link?I see a lot of people having trouble with this as I doesnt display in the dashboard..Pls help

1
L
Problem Solver III
7 months ago
R
Contributor IV
Rishabh20Contributor IV
asked in Accounts and Settings

Change timezone in Klaviyo

Hi all, I’m not seeing my local time in my klaviyo account. How to fix this?

1
retention
Partner - Platinum
2 years ago
itsterry0908
Contributor II
itsterry0908Contributor II
asked in Accounts and Settings

I suddenly can`t login with

Hello all, I suddenly can`t log in with my Klaviyo account, it shows 403 forbidden, but I can log in with incognito mode or another google account with same Chrome Browser, what`s the problem? Please see the screenshot:error 

1
alex.hong
1 year ago
T
Contributor I
TeslaGXContributor I
asked in Accounts and Settings

How to set up dedicated sending domain for shopify like @mailer.shopifyemail.com?

hello, I have seen someone else send the email use deicated domain , @mailer.shopifyemail.com  same with shopify , how to set like this ?I have use like the picture ,and add the DNS but failed .  

1
Taylor Tarpley
Community Manager
1 year ago
S
Contributor I
Shane_Dedisin0702Contributor I
asked in Accounts and Settings

I registered for an account but typed in the wrong email address. Now I cant get in?

When I registered for an account with Klaviyo, I typed in the wrong email address, so now I can't receive the account confirmation email. How do I change this?

1
cassy.lee
3 years ago
S
Contributor I
SlbpoContributor I
asked in Accounts and Settings

Why Can't I See My Campaigns, Email-templates and Flows in My Account?

Hi,When I try to Access campaigns, email-templates and Flow  parts I can not see anything there all pages are blank let me know why?please check Screenshots    Thank you

3
Taylor Tarpley
Community Manager
1 year ago
B
Contributor I
Briar Rose ConsultingContributor I
asked in Accounts and Settings

How do I remove myself as a user on other accounts?

Hi, this is the reverse scenario of most of the posts I’m finding on here: Instead of removing a user from MY Klaviyo account, I want to remove MYSELF as a user on clients’ accounts after our engagements are completed. Is there a way to do this myself, instead of asking them to delete me from their accounts?

7
C
Contributor I
4 months ago
J
Contributor I
JadeAlexandraContributor I
asked in Accounts and Settings

How to Merge Two Accounts (different languages)

Hello email saavy friends, We currently have a multi-account (two accounts under the same user) ; in French and English. We also have two separate Shopify stores.We are going to be merging both accounts and stores. I was wondering if any of you had experience doing this within Klaviyo? Any tips or best practices? I couldn’t find much information online. How can we still keep lists/segments/flows separate as we merge? Will people need to opt-in again for language preference? *I have read that as we merge all flows need to be set to manual or draft so they don’t send to customers before intended, but that’s about it!Thanks in advance for your wisdom!  

1
PaulApostu
Partner - Gold
2 years ago
B
Contributor I
BTGGContributor I
asked in Accounts and Settings

How do I remove a user from my account?

Several months ago I added an advertising agency as a user on my Klaviyo account.  Now that I am no longer using them, I want to remove them as a user, but there is no option to do it.  The only options are to change their Role.  I just want to remove them completely so they no longer have access.  https://www.klaviyo.com/account#users-tab 

4
David To
Community Manager
1 year ago
F
Problem Solver I
formanProblem Solver I
asked in Accounts and Settings

Where to set up view web tracking code?

Hi there,In this store I didn’t find any product.liquid file as you can see that in image below:Where should I put the snippet code? Please help me. Thank you 

5
David To
Community Manager
1 year ago
F
Problem Solver I
formanProblem Solver I
asked in Accounts and Settings

Shopify Integration Problem

Hi there, I integrate with my shopify store. But unfortunately klaviyo is not syncing any data from shopify store.When I am going to update setting I can’t click that button. Just like it’s unclickable!Can you help me how can I get rid of it? Thank you.

2
David To
Community Manager
2 years ago
C
Contributor I
CarbajosaContributor I
asked in Accounts and Settings

CORREOS FANTASMA

El otro día me instalé la app Klaviyo para poder comenzar a trabajar haciendo retargeting. Cree mis flow de bienvenida y los de carrito abandonado. Cuando tenía todo guardado, la pagina se caducó, cuando fui a meterme de nuevo me pedían otra vez el correo de y realizar otra vez toda la configuración. Cuando accedo nuevamente a la sección de los Flows veo que todo los flows que había creado se habían borrado. Por lo que me puse de nuevo a crear los flow, una vez termino hice una prueba de dejar el carrito abandonado y recibí dos mensajes, el primero era el mensaje que creé y luego desapareció por completo y el que cree nuevo. He buscado por todas partes para eliminar el primer flow que cree pero no está en ningún lado, aún así se sigue generando automáticamente. Sabéis como puedo eliminar esos flows fantasmas que se envían?Gracias

11
Taylor Tarpley
Community Manager
1 month ago
F
Contributor I
frojdstockholmContributor I
asked in Accounts and Settings

Why is Klaviyo not loading?

I’m having some issues with my Klaviyo acocunt. When I log in to Klaviyo, the left menu shows and I can click on to flows, segments etc.. But nothing shows up on the main part of the screen. I’ve tried incognito - doesn’t work. Restarting my browser - doesn’t workTrying Safari - Doesn’t work.. I just paid for Klaviyo yesterday and now a whole day’s worth of work is gone :(.. 

1
cassy.lee
3 years ago
K
Contributor I
KonstantinaSatoriContributor I
asked in Accounts and Settings

Email/ Contact Cost and Klaviyo Billing Question

Hello community!!I would like to ask happens if I have 100.000 contacts and want to send 1.100.000 emails. What is the pricing plan for this case?

8
MattR
Contributor III
1 year ago
S
Contributor I
summerContributor I
asked in Accounts and Settings

Not Receiving Verification Email

My email cannot be verified. I have tried for 2 days and cannot log in to the account. Maybe consider not using this plug-in anymore.

1
Dov
2 years ago
T
Contributor II
tcalabrisContributor II
asked in Accounts and Settings

Delete Old Products in Klaviyo

We have lots of old products from last year pulled into Klaviyo from our Shopify store from last year and very early this year that are no longer needed (from our Shopify Store) and I'd like to delete them. I constantly have to work around them since they show up when adding products to an email campaign. I have searched through the products under the content section on the product pages within Klaviyo, and I have found no way to delete them. We don't care about their history. We just want them gone. I'd appreciate anyone’s help to know how I can delete them. Thanks in advance.

1
alex.hong
11 months ago
Kylie W
Partner - Silver
Kylie WChampion & Partner
asked in Accounts and Settings

Finding Klaviyo Partner ID

Hi All, Just a quick one (hopefully!) - can anyone please advise where I can find my Klaviyo Partner ID within the Partner Portal?Thank you!

8
Kylie W
Partner - Silver
6 months ago
S
Contributor II
SherylBiesmanContributor II
asked in Accounts and Settings

Updating DNS records

I’m looking for advice re: the timing of updating DNS records when migrating from a different ESP over to Klaviyo. Is it safe to update my DNS records and verify a new domain PRIOR to the final transition? Will that impact any emails being sent from my old ESP? How critical is it to begin sending emails from Klaviyo immediately after the DNS records have been updated?I’ve received conflicting information from two very trusted sources.

3
Dov
2 years ago
F
Problem Solver I
formanProblem Solver I
asked in Accounts and Settings

Web tracking code is not working?

Hi there,I set up the web tracking code back end of the shopify but seems like not working. Could you please tell me why the code is not working. I checked in Klaviyo Activity feed there are no View product and Active on site data. Please help me I hope you understand my concerns.Thank you so much.

3
alex.hong
2 years ago
E
Contributor I
elite tippingContributor I
asked in Accounts and Settings

Why is my account disabled?

Why is my account disabled and being reviewed?  I sent a test email out yesterday to 2 emails and it worked fine then I go to send my first newsletter to 13 people and it disbales my account and says it is under review?Highly frustrating when this is the exact service the app says it supports. Can anyone give me some advice or help explain it?

1
caroline
2 years ago
P
Contributor I
proudaxolotlContributor I
asked in Accounts and Settings

Adding domain verification records within Shopify

I’ve been trying to set up a dedicated sending domain for my account. My domain is managed by Shopify, and I had no issues setting up another Shopify domain a while back, but this time I am prevented from entering the CNAME records. I get an error code saying that special characters aren’t allowed when I try to enter kl._domainkey. Is there any way around this issue or do I have to transfer my domain to another host?

1
stephen.trumble
Community Manager
2 years ago

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