Accounts and Settings

Get help with managing your account and settings.

  • 645 Topics
  • 1,683 Replies
AndriyBoychuk
Rank
AndriyBoychuk
solved this question

change or delete account

You should contact the Klaviyo team and they will be able to do it. You can not do it yourself. here is the form https://www.klaviyo.com/can...
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S
Rank
sipcult
solved this question

How to edit the "Confirm your subscription" email?

Solution: You can find the form under Lists & Segments > Newsletter > Subscribe & Preference Pages > Email Confirmation
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Julie Hayes
Julie Hayes
started this topic

Multi-Account Setup

Multi-account is a feature built for clients who want to integrate multiple stores in Klaviyo using one login. To use this feature, you need...
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645 Topics

B
Contributor I
Briar Rose ConsultingContributor I
asked in Accounts and Settings

How do I remove myself as a user on other accounts?

Hi, this is the reverse scenario of most of the posts I’m finding on here: Instead of removing a user from MY Klaviyo account, I want to remove MYSELF as a user on clients’ accounts after our engagements are completed. Is there a way to do this myself, instead of asking them to delete me from their accounts?

8
K
Contributor I
3 months ago
A
Anonymous
asked in Accounts and Settings

Setting up Dedicated Sending Domain with Go Daddy

Hi all,I’m looking to set up my Dedicated Sending Domain via Go Daddy but i’m running into a wall when trying to add the type, name and value. Please example when i try and to Go Daddy image below: I’m trying to add all these values as per Klavijo instructions: Thanks so much in advanceMilo

3
David To
Klaviyo Employee
1 year ago
A
Contributor I
AmyLFrazerContributor I
asked in Accounts and Settings

Can I connect 2 Separate Shopify Sites to my one Klaviyo Account

Hi friends,I have 2 shopify sites where I sell product. I have one for my wholesale sales and one for my retail sales. The wholesale one is a totally separate site, not a subdomain. Is there a way to have a separate sign up form for my wholesale customers- they get a different welcome sequence, etc. Thank you for your advice! Amy 

3
A
Contributor I
1 year ago
W
Contributor II
Walter56Contributor II
asked in Accounts and Settings

Several accounts for several companies ?

In order to manage the mailing of several companies, is it better to create several accounts with a single registration email or create several different emails for each account. I think the first solution is the best but I also read that there can be unfortunate data transfers between accounts...

2
W
Contributor II
1 year ago
D
Partner
Diane HPartner
asked in Accounts and Settings

Registering a lead for Partner's Program

Hi there, I’m brand new to Klaviyo and this is my first time registering a lead. I’m a bit confused as to whether Klaviyo is asking me for my contact details or those of my new client? Ideally, I don’t want to include the client’s phone number without their approval but it’s deemed a *necessary field? Is it ok to use my number?

1
David To
Klaviyo Employee
2 years ago
C
Contributor I
chilliContributor I
asked in Accounts and Settings

Why is the Data in my Account Suddenly Not Showing Anymore?

Please can someone advise how we can get support from Klaviyo? Our account is no longer working - we have no data in our dashboard for some reason. 

17
M
Contributor I
2 years ago
C
Contributor I
cskinContributor I
asked in Accounts and Settings

2 Step Authentication- will not disable

Hello, It has now been 5 business days since i have emailed Klaviyo support to disable my two step authentication. No one has gotten back to me. I am the owner of the account, nobody else has access to the account. How long does it take for support to get back to you. I am running out of recovery codes.   

3
David To
Klaviyo Employee
7 months ago
P
Contributor I
proudaxolotlContributor I
asked in Accounts and Settings

Adding domain verification records within Shopify

I’ve been trying to set up a dedicated sending domain for my account. My domain is managed by Shopify, and I had no issues setting up another Shopify domain a while back, but this time I am prevented from entering the CNAME records. I get an error code saying that special characters aren’t allowed when I try to enter kl._domainkey. Is there any way around this issue or do I have to transfer my domain to another host?

1
stephen.trumble
Community Manager
2 years ago
O
Contributor I
Oleg_BarContributor I
asked in Accounts and Settings

Is it possible to translate product.item.title to a different language?

Hi everyone!Hope somebody can help us with our issue.So we have a shopify store which was initially in German language (product names in shopify are in German) but lately we expanded to Netherlands as well.For the shopify frontend we are using a translation app.But here is the thing - when I’m sending abandoned cart email I use the item.product.title tag to show the product that the user wanted to buy, but because all the products are in german in shopify, it shows german product names even if we send emails to our NL customers. Because it pulls data from shopify.So my question is - is there a possibility to translate product names to a different language than it is in shopify and still use item.product.title tag.Hope I described the issue more or less clear.Thank you

1
caroline
3 years ago
B
Contributor I
BTGGContributor I
asked in Accounts and Settings

How do I remove a user from my account?

Several months ago I added an advertising agency as a user on my Klaviyo account.  Now that I am no longer using them, I want to remove them as a user, but there is no option to do it.  The only options are to change their Role.  I just want to remove them completely so they no longer have access.  https://www.klaviyo.com/account#users-tab 

4
David To
Klaviyo Employee
1 year ago
R
Contributor IV
Rishabh20Contributor IV
asked in Accounts and Settings

Change timezone in Klaviyo

Hi all, I’m not seeing my local time in my klaviyo account. How to fix this?

1
retention
Partner - Platinum
2 years ago
S
Active Contributor III
Steve0603Active Contributor III
asked in Accounts and Settings

Does Klaviyo have an affiliate program or something ?

Hey there.I’ve got an email list and my follwers are e-commerce brands and also freelancers who want to get better with email marketing e-commerce.I was wondering if I could try to get them to use Klaviyo using my affiliate link ? Does Klaviyo have an affiliate program or something ? Thanks.Steve.

1
Ashley I.
Partner - Silver
8 months ago
A
Contributor I
AlexrcdiContributor I
asked in Accounts and Settings

Troubleshooting Cancelling My Billing Subscription

It’s been several weeks / months I am trying to unsubscribe my account and they are keeping me charging every month. How can I just stop paying for something I don’t use ???? Impossible to be in touch with someone. HELP! 

1
Taylor Tarpley
Community Manager
2 years ago
B
Contributor I
Blacks0rContributor I
asked in Accounts and Settings

Account is suspended

Hello, I updated my klaviyo plan but my account is suspended because there was a previous payment that was not processed. What solution do I have, I have changed the card and updated the plan several times and it continues to charge me but my account is not activated! I need help.   

1
julie.accardo
Community Manager
2 years ago
E
Contributor I
ElalsoContributor I
asked in Accounts and Settings

Why are my emails taking a long time to load images?

Hola a todxs, Soy nueva en Klaviyo y tengo unas dudas, a ver si alguien me puede ayudar ;) He detectado que los emails que estamos enviando con Klaviyo tardan mucho más en cargar las imagenes, son mucho más lentos. Sabeis cuál puede ser el motivo? Gracias! [Translated by Moderator:  Hi everyone,I'm new to Klaviyo and I have some doubts, let's see if someone can help me ;)I have detected that the emails we are sending with Klaviyo take much longer to load the images, they are much slower. Do you know what the reason could be?Thanks!]

2
cassy.lee
3 years ago
B
Contributor IV
bikashlamaContributor IV
asked in Accounts and Settings

Klaviyo Limit Error on 95% usage

Hi. We are getting KlaviyoLimitError even though we can see that the usage is 95% of the plan. Thanks.

8
David To
Klaviyo Employee
2 years ago
Kylie W
Partner - Silver
Kylie WChampion & Partner
asked in Accounts and Settings

Finding Klaviyo Partner ID

Hi All, Just a quick one (hopefully!) - can anyone please advise where I can find my Klaviyo Partner ID within the Partner Portal?Thank you!

8
P
Active Contributor I
3 months ago
C
Contributor I
CarbajosaContributor I
asked in Accounts and Settings

CORREOS FANTASMA

El otro día me instalé la app Klaviyo para poder comenzar a trabajar haciendo retargeting. Cree mis flow de bienvenida y los de carrito abandonado. Cuando tenía todo guardado, la pagina se caducó, cuando fui a meterme de nuevo me pedían otra vez el correo de y realizar otra vez toda la configuración. Cuando accedo nuevamente a la sección de los Flows veo que todo los flows que había creado se habían borrado. Por lo que me puse de nuevo a crear los flow, una vez termino hice una prueba de dejar el carrito abandonado y recibí dos mensajes, el primero era el mensaje que creé y luego desapareció por completo y el que cree nuevo. He buscado por todas partes para eliminar el primer flow que cree pero no está en ningún lado, aún así se sigue generando automáticamente. Sabéis como puedo eliminar esos flows fantasmas que se envían?Gracias

11
Taylor Tarpley
Community Manager
5 months ago
T
Contributor I
Thoughtful-RoverContributor I
asked in Accounts and Settings

New User account expired immediately

I’m trying to add a new user to our account. I sent the invite. She immediately opens it and it says it’s expired, I’ve not had this problem with any other users I’ve added. So my questions are: How do I send a new invite, do I have to delete and re-add? Why is it expired? She’s in the Philippines I’m on the west coast of the US. Is that the problem? If so how can I possibly get around that to sign her up?Thanks!

3
Taylor Tarpley
Community Manager
1 year ago
S
Contributor I
SlbpoContributor I
asked in Accounts and Settings

Why Can't I See My Campaigns, Email-templates and Flows in My Account?

Hi,When I try to Access campaigns, email-templates and Flow  parts I can not see anything there all pages are blank let me know why?please check Screenshots    Thank you

3
Taylor Tarpley
Community Manager
2 years ago
A
Anonymous
asked in Accounts and Settings

I registered for an account but typed in the wrong email address. Now I cant get in?

When I registered for an account with Klaviyo, I typed in the wrong email address, so now I can't receive the account confirmation email. How do I change this?

1
cassy.lee
3 years ago
S
Contributor II
SherylBiesmanContributor II
asked in Accounts and Settings

Updating DNS records

I’m looking for advice re: the timing of updating DNS records when migrating from a different ESP over to Klaviyo. Is it safe to update my DNS records and verify a new domain PRIOR to the final transition? Will that impact any emails being sent from my old ESP? How critical is it to begin sending emails from Klaviyo immediately after the DNS records have been updated?I’ve received conflicting information from two very trusted sources.

3
Dov
2 years ago
itsterry0908
Contributor II
itsterry0908Contributor II
asked in Accounts and Settings

I suddenly can`t login with

Hello all, I suddenly can`t log in with my Klaviyo account, it shows 403 forbidden, but I can log in with incognito mode or another google account with same Chrome Browser, what`s the problem? Please see the screenshot:error 

1
alex.hong
1 year ago
C
Contributor I
co01Contributor I
asked in Accounts and Settings

Question about Email plan and monthly pricing

Hi,I have a question about how klaviyo would charge for my email plan? I’m using $400 plan, it said that I can have 25000 people and unlimited emails sent.Now I exceeded my 25000 limit, so how would klaviyo bill me in the next billing cycle? Will it be $400 x3 (base on the 305% used) or it still remain the same as $400 ?And what will happen if I downgrade to a smaller plan, because this sending limit is only temporary ?  If I upgrade my plan when scheduling a campaign, how would klaviyo bill me for extra contacts? 

1
David To
Klaviyo Employee
2 years ago
S
Contributor I
StevensCopyContributor I
asked in Accounts and Settings

Why can't I send test emails?

It keeps saying “You have reach the daily limit, please try again tomorrow”.  It’s been over a day and I cant send anymore test emails.  What should I do? Please and thank you. 

1
Taylor Tarpley
Community Manager
1 year ago

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