Accounts and Settings

Get help with managing your account and settings.

  • 443 Topics
  • 1,144 Replies
AndriyBoychuk
Rank
AndriyBoychuk
solved this question

change or delete account

You should contact the Klaviyo team and they will be able to do it. You can not do it yourself. here is the form https://www.klaviyo.com/can...
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S
Rank
sipcult
solved this question

How to edit the "Confirm your subscription" email?

Solution: You can find the form under Lists & Segments > Newsletter > Subscribe & Preference Pages > Email Confirmation
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Julie Hayes
Julie Hayes
started this topic

Multi-Account Setup

Multi-account is a feature built for clients who want to integrate multiple stores in Klaviyo using one login. To use this feature, you need...
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443 Topics

B
Contributor I
bundlesContributor I
asked in Accounts and Settings

Setting up Dedicated Sending Domain with Go Daddy

Hi all,I’m looking to set up my Dedicated Sending Domain via Go Daddy but i’m running into a wall when trying to add the type, name and value. Please example when i try and to Go Daddy image below: I’m trying to add all these values as per Klavijo instructions: Thanks so much in advanceMilo

3
David To
Community Manager
3 months ago
A
Contributor I
almaon10Contributor I
asked in Accounts and Settings

Pricing for extra mails

If I have an account with 500,000 sends per month how much does it cost me if I send 720,000?

3
David To
Community Manager
1 year ago
M
Contributor I
meldrcContributor I
asked in Accounts and Settings

Am I eligible to be a Klaviyo Partner? (copywriter just getting started with Klaviyo and email marketing for clients)

Hi all! So, I earned my Klaviyo Product Certification yesterday and I’m all fired up about moving ahead and doing more and more Klaviyo-related work for clients. I also have my own (minimalist) copywriting website.My intention to work with Klaviyo is strong, but honestly - I haven’t had a single Klaviyo client yet (except for myself! Since I’ve set up some sign-up forms and flows for my own website).Question: Based on the above, am I eligible to become a Klaviyo Partner?  Or do I need to show some client successes first?I don’t want to “waste” my Partner application, so I thought I’d check here first.Cheers!Melanie

1
alex.hong
8 months ago
JustJassy
Contributor I
JustJassyContributor I
asked in Accounts and Settings

iOS15 & Klaviyo (Postmaster and Other Apps)

Hello,With the arrival of iOS 15, I’m really worried cause it might affect Klaviyo email marketing of my clients. I am trying to look at Google Postmaster as one of the things that can support/help my email marketing. What do you think about it? Will be very helpful?Or would you suggest other monitoring tools? I really really need suggestions on this.Thank you!

1
David To
Community Manager
1 year ago
T
Contributor I
ThinkContributor I
asked in Accounts and Settings

Account confirmation email didn't receive

I have sign up a new account and set step by step however at the end of confirmation. my email inbox shows nothing confirmation email. i follow our instruction by checking spam or junk folder, adding the support@klaviyo.com into my contact, and update new email address but didn’t work. So how can i solve the problem? did any one meet this problem before?  

1
Dov
1 year ago
G
Contributor IV
GregContributor IV
asked in Accounts and Settings

Why Does, "An error occured when submitting. Please try again later.", Show after Form Submission?

Hello, I read all the google subjects on this matter yet no one found solution.I am using an adblock and because of that I am unable to finish signup email.On my iphone signup form isn’t even available.. "An error occured when submitting. Please try again later."Moderator sent mi this topic but of course the issue isn’t fixed herehttps://community.klaviyo.com/signup%2Dforms%2D38/contact%2Dform%2Dsubmission%2Derror%2Dan%2Derror%2Doccured%2Dwhen%2Dsubmitting%2Dplease%2Dtry%2Dagain%2Dlater%2D1656  Me and over 50 people couldnt sign up due to this issue with error or non-exisiting form on iphones.thanks

1
Taylor Tarpley
Community Manager
1 year ago
B
Contributor I
BibekContributor I
asked in Accounts and Settings

Email Usage Limit and Plan Questions

Hey Guys,Would plan limit the flows?

3
B
Contributor I
1 year ago
A
Contributor II
applauseContributor II
asked in Accounts and Settings

How to edit Preference Pages?

On the preference page: https://www.klaviyo.com/email/pages, I can’t edit out an empty text box or change the text language. Please advice where I can do. 

9
R
Active Contributor II
1 month ago
S
Contributor I
SamuelKowContributor I
asked in Accounts and Settings

Adding Users to an Account - Not Working Properly?

Hi All! I have a kind of weird issue going on, I’m hoping someone will be able to understand it. So my agency manages several clients’ Klaviyo accounts, and I would usually log into my coworker’s account, who has access to all of the clients.Last week, I went in and added myself as an admin for all of these clients, so that I wouldn’t need to login to my coworker’s account every time. Well, it did give me access, as I can see the accounts in the drop-down when logged in to my account. However, when I click on any of these, it acts as though that account is brand new, and wants me to set up everything for each client. Obviously the accounts are already set up, so I’m a little scared to touch anything when logged into my account, as I don’t want to accidentally wipe any of the data. Thoughts? I’m happy to clarify further.

3
David To
Community Manager
1 year ago
S
Contributor I
simplifiedimpact01Contributor I
asked in Accounts and Settings

Duplicate account created when integrating with Shopify

Hi, I already integrated Klaviyo with Shopify last week which went smoothly. Then I tried configuring some things on the Shopify end for Klaviyo and it automatically created a duplicate account of our client. May I know why it created a new one? I already disabled the integration of the duplicate version but we want it to be deleted without harming the original account. How can this be done? Here’s the screenshot of what it looks like: (Duplicate account is Agent Nateur)  

1
Dov
1 year ago
P
Contributor I
PAMARALContributor I
asked in Accounts and Settings

Partner Portal access not working! help!!!

Hi, i am unable to login into to the partner portal, or recover the password. I get a message saying to get in touch with the support. @support, can you help me out? I need to register leads ASAP

2
P
Contributor I
3 months ago
E
Contributor I
E T H I C A L EContributor I
asked in Accounts and Settings

Shopify - number of email subscribers

HiNew to Klaviyo, loving it so far. A question - in Shopify we have 1150 or so email contacts but only about 250 have opted in to receive emails. Klaviyo wants us to go to the 1000 + subscription already, is there a way to resolve this?Thanks

2
E
Contributor I
1 year ago
S
Contributor I
shubhampalContributor I
asked in Accounts and Settings

i have 2 shopify account, can i use 1 klaviyo account for both of my shopify store

i have 2 shopify account, can i use 1 klaviyo account for both of my shopify store

1
alex.hong
1 year ago
M
Contributor I
MandarineContributor I
asked in Accounts and Settings

Account verification

Hi, I created my accountand receibed the link for email confirmation. After that i didn’t receive any comunication of manual verification or account disabled, i was able to import my cliernts and prepare the flow,but when it came to the moment of change from DRAFT to LIVE it said that my account is disabled..but they haven’t asked my for anything and can’t see what’s my status of verification.. how can i get urgent help on this? i need to have my flow working this weekend

1
julie.accardo
Klaviyo Employee
1 year ago
P
Contributor I
pinktulipContributor I
asked in Accounts and Settings

My Account was Disabled

We were unfortunately hacked over the weekend and they got into our Kalviyo account and sent our a spam email to our customers. We took all of the necessary steps to secure and update our account, we even spoke with someone through Klaviyo chat when we still had access to our account to make sure we were OK to move forward!!!We have two administrators on our account and we have BOTH reached out to Klaviyo support, contacted Shopify to see if we could get help, called the sales department at Klaviyo, read the articles, so on and so forth and have recieved ZERO help.The only responses we have been given have been from the support email saying to clean up our email lists and to set up 2-step verification, which we had done before we were locked out but again we’re LOCKED OUT and can’t do any of these steps even if we wanted to.This is the worst customer service we have ever experienced. We’re just a small business trying to make our sales like everyone else here and we spend a good amount

5
David To
Community Manager
1 year ago
S
Contributor I
splintmiContributor I
asked in Accounts and Settings

Connection is not private links

A few weeks ago our emails began sending links that when clicked, would take our customers to a “your connection is not private” page, for all links. I reached out to support and they said it was an expired SSL on dedicated domain tracking. They claim to have since turned off dedicated domain tracking on our account, “Your account was moved back to a shared click tracking domain (with https:// links for which we provide the SSL certificates for)”. But we are still seeing all of the links on our emails go to these connection not private pages.Is there something else that I may be missing? It’s causing open and click rates to absolutely tank.

2
D
Contributor I
10 months ago
S
Contributor I
SiyaaContributor I
asked in Accounts and Settings

403 authorization error Woocommerce

Hi how are you?We have a problem to connecet Klaviyo with Woocommerce. We get this errore: 403

5
alex.hong
9 months ago
melissaK
Contributor I
melissaKContributor I
asked in Accounts and Settings

Bugs in Klaviyo platform experience

We have loved our switch to Klaviyo for many reasons, but there are a few things I’ve noticed that I think could be better for the user. Starting a conversation about it seemed like the best way to go about it in case there’s already a solve for it, or hopefully brings some attention to fix them!Views / organization for Lists & Segments  It would be helpful to have more options for sorting and organizing lists and segments, especially when the segments get complex and specific for different audiences across different channels. Being able to view more lists at once in a big scrolling list would be better than having to click into different pages each time. Also, the search function almost never works for me, which makes me spend a lot more time going through pages looking for what I need.    Media organizing and views  A similar question arises here, it would be great to choose a different view, (icons, scrolling list, choice to view more at once)    Email Builder There have been se

3
alex.hong
1 year ago
V
Contributor I
VoibonContributor I
asked in Accounts and Settings

how to use one klaviyo account for 2 website for only one register

I have 2 website. one is blog and one is product store. And people can navigate to the product store from the blog website. Now I want to using one Klaviyo account to manage these two webstie and make user registered once and can login to 2 website without registering twice. 

1
stephen.trumble
Community Manager
8 months ago
J
Contributor I
JuleeFContributor I
asked in Accounts and Settings

Billing for contacts in multiple lists

Hello! I have looked everywhere but can’t seem to find the answer, so hoping someone here will know.If I have a contact in 3 lists, will I be charged for the 3 instances of that contact or only for the 1 contact. Thank you!

4
Taylor Tarpley
Community Manager
9 months ago
M
Contributor I
MarianTContributor I
asked in Accounts and Settings

Data feed error: Web feed response is larger than cache size limit.

Hello guys, I have a problem. I want to upload a json product feed but i got this error: Error fetching feed: Web feed response is larger than cache size limit. What i can do?Thanks

1
David To
Community Manager
1 year ago
ashley_mcdermott
Klaviyo Employee
ashley_mcdermottCustomer Ed.
posted in Accounts and Settings

Is there a way to get a copy of a live chat support transcript?

Yes! If you are interested in getting a copy of your chat transcript with our Support Team we can email you a copy. To access this, write into support@klaviyo.com or submit a request with the same email address that you used for the chat.

0
ashley_mcdermott
Klaviyo Employee
2 years ago
A
Contributor I
AYTSContributor I
asked in Accounts and Settings

Account disabled permanently

Hello Team, May I know the reason why our account has been disabled permanently? before that, We’re just trying to send a preview or a final look in our personal email and then we finally got our final look the campaign was tagged as cancelled. With this, may I request to reactivate our account. Please advise. Thank you!

1
alex.hong
1 year ago
A
Contributor I
AshleyHContributor I
asked in Accounts and Settings

Does a customer have to be logged into shopify plus account for web tracking

Does a customer have to be logged into shopify plus account for web tracking, if we already have their email?  We have numerous customers that are in our Shopify Store (with an email address) that do not have “accounts”. According to the Guide to Web Tracking,  there are only 3 ways we can track someones behaviors:If someone has, at some point, clicked through a Klaviyo email to your website If someone has, at some point, subscribed/opted-in through a Klaviyo form If someone has, at some point, logged into your site and you have identify tracking installedDoes it really mean that they have to be “logged in” to an account, or are we able to still webtrack as long as we have information on them in Shopify?

1
Dov
1 year ago
J
Contributor I
jh999Contributor I
asked in Accounts and Settings

White screen after logging in

Hi - I can usually access my account no problem, however today when I tried to log in, after my password and 2 factor authenitication have been entered I am presented with a white / blank page. No error messages and no menu options or anything to click.I’ve cleared my cache, tried logging in using a different browser and a different computer, nothing.This is a login that has a couple of different accounts attached to it and someone in a remote office to me is able to access the account (using a different login).Any ideas what might be going on?  

3
alex.hong
6 months ago

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