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Accounts and Settings

Get help with managing your account and settings.

  • 752 Topics
  • 1,904 Replies
AndriyBoychuk
Rank
AndriyBoychuk
solved this question

change or delete account

You should contact the Klaviyo team and they will be able to do it. You can not do it yourself. here is the form https://www.klaviyo.com/can...
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S
Rank
sipcult
solved this question

How to edit the "Confirm your subscription" email?

Solution: You can find the form under Lists & Segments > Newsletter > Subscribe & Preference Pages > Email Confirmation
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Julie Hayes
Julie Hayes
started this topic

Multi-Account Setup

Multi-account is a feature built for clients who want to integrate multiple stores in Klaviyo using one login. To use this feature, you need...
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752 Topics
G
GTR1978New Member
asked in Accounts and Settings
Where do I access Chat support if I'm a paying customer? - Double opt-in email is not my brand experience

I purchased a subscription and don’t have access to chat support since I want to disable double opt-in because I can’t for the life of me find where this confirmation email is pulling from. It  is from a different brand. Check out the screenshot: https://prnt.sc/10hegom Please enable my chat support and disable the double opt in since it is incorrect and not my brand. 

4
cassy.lee
3 years ago
M
marcosdoteorianerdNew Member
asked in Accounts and Settings
Why was my account disabled?

My Klaviyo account has been disabled for verification after my first campaign submission attempt, and that has been going on for a week!I read and understood that it is a matter of security because I am a new user, and in the information it was said that in one business day I would have a feedback on this.So far nothing has happened. On the fourth I opened a call through the help desk, and I also had no feedback. I would like to know if it is delayed anyway, if this delay has already occurred with someone else. Sorry if there is a typo, I'm from Brazil, my English is not the best:)

1
cassy.lee
3 years ago
A
Contributor I
ALEXROOTSContributor I
asked in Accounts and Settings
Do transactional emails count as contacts for billing?

Hello,  I have just signed up and was wondering if anyone who has been using Klaviyo could tell me whether or not the customers that are not signed up to your marketing emails, but do receive a transactional mail through Klaviyo count as a “contact” for Klaviyos billing purposes? We want to send all transactional emails through Klaviyo instead of Shopify, but obviously that would add a lot to the cost if this is the case (with a lot less value) when you consider that only 5/10% of them actually sign up to marketing emails.  Thanks for your help!Alex

1
julie.accardo
Klaviyo Employee
3 years ago
O
Contributor I
Oleg_BarContributor I
asked in Accounts and Settings
Is it possible to translate product.item.title to a different language?

Hi everyone!Hope somebody can help us with our issue.So we have a shopify store which was initially in German language (product names in shopify are in German) but lately we expanded to Netherlands as well.For the shopify frontend we are using a translation app.But here is the thing - when I’m sending abandoned cart email I use the item.product.title tag to show the product that the user wanted to buy, but because all the products are in german in shopify, it shows german product names even if we send emails to our NL customers. Because it pulls data from shopify.So my question is - is there a possibility to translate product names to a different language than it is in shopify and still use item.product.title tag.Hope I described the issue more or less clear.Thank you

1
caroline
3 years ago
E
Contributor I
elite tippingContributor I
asked in Accounts and Settings
Why is my account disabled?

Why is my account disabled and being reviewed?  I sent a test email out yesterday to 2 emails and it worked fine then I go to send my first newsletter to 13 people and it disbales my account and says it is under review?Highly frustrating when this is the exact service the app says it supports. Can anyone give me some advice or help explain it?

1
caroline
3 years ago
R
Contributor I
REneeBootsContributor I
posted in Accounts and Settings
Trouble Finding Code for Woo Commerce Newsletter Sign Up to Klaviyo

Hello ~ I am new and struggling to find the embed code to input into Woo site for new Newsletter Sign ups. Totally confused. I created a 3 x part flow (for new newsletter sign ups) and I also created a pop up  ‘sign up form’  simply capturing an email. We are now going with our own Divi theme of pop up to capture the emails but I’m unsure how to link the 3 x part flow I’ve created for new newsletter subscribers? Did I do this backwards? Appreciate any help. Renee :)

1
caroline
3 years ago
S
Contributor I
SandiDContributor I
asked in Accounts and Settings
Will my campaign send once the Manual Compliance Review is complete?

I just upgraded my account so that I could deploy my first send and now my account is disabled due to a manual compliance check. The campaign that I had set up is showing as canceled. Will it automatically deploy once the compliance check is completed? Or will I have to rebuild it? My email included time sensitive articles and I don’t want it to deploy after the date I had scheduled it for, which is tomorrow.Please help!

2
cassy.lee
3 years ago
J
Contributor I
JadeAlexandraContributor I
asked in Accounts and Settings
How to Merge Two Accounts (different languages)

Hello email saavy friends, We currently have a multi-account (two accounts under the same user) ; in French and English. We also have two separate Shopify stores.We are going to be merging both accounts and stores. I was wondering if any of you had experience doing this within Klaviyo? Any tips or best practices? I couldn’t find much information online. How can we still keep lists/segments/flows separate as we merge? Will people need to opt-in again for language preference? *I have read that as we merge all flows need to be set to manual or draft so they don’t send to customers before intended, but that’s about it!Thanks in advance for your wisdom!  

1
PaulApostu
Partner - Gold
3 years ago
E
Contributor I
ElalsoContributor I
asked in Accounts and Settings
Why are my emails taking a long time to load images?

Hola a todxs, Soy nueva en Klaviyo y tengo unas dudas, a ver si alguien me puede ayudar ;) He detectado que los emails que estamos enviando con Klaviyo tardan mucho más en cargar las imagenes, son mucho más lentos. Sabeis cuál puede ser el motivo? Gracias! [Translated by Moderator:  Hi everyone,I'm new to Klaviyo and I have some doubts, let's see if someone can help me ;)I have detected that the emails we are sending with Klaviyo take much longer to load the images, they are much slower. Do you know what the reason could be?Thanks!]

2
cassy.lee
3 years ago
C
Contributor I
Crea.campaContributor I
asked in Accounts and Settings
Who do my subscriber emails not go to any list?

Hi, Can you please help me about the link between Shopify and Klaviyo ? When someone subscribe to the newsletter on Shopify, the contact information goes to “Profile” on my Klaviyo but i did not go to “list”. Why ? Is my Shopify is well connected ? How to solve this problem ?  Thank you 

1
retention
Partner - Platinum
3 years ago
F
Contributor III
fpriceContributor III
asked in Accounts and Settings
Does Klaviyo Offer Account Setup Services?

Does Klaviyo provide a paid setup service?

1
cassy.lee
3 years ago
I
Contributor I
INSMLContributor I
asked in Accounts and Settings
Why Is My Account Disabled?

"Klaviyo: Email Marketing" cannot be used, but the payment has been deducted, I want to complain 

1
cassy.lee
3 years ago
S
Contributor I
SirJayjayContributor I
asked in Accounts and Settings
Where Can I Find the Coupon Button in Klaviyo?

I can't find the coupon section it's not under the data feeds I dont know where to find it please help

2
cassy.lee
3 years ago
D
Contributor I
drainyooContributor I
asked in Accounts and Settings
How Can I Get Notified When Someone Subscribes?

Is there no other way to do this other than adding a step in a Flow? Klaviyo doesn’t have account level notifications? 

2
retention
Partner - Platinum
3 years ago
M
Contributor I
MClausenContributor I
asked in Accounts and Settings
Where does klaviyo put the code in shopify?

Somehow there are more than one klaviyo codes in my shop. Support have told me to deactivate and it will automatically remove it which it hasn’t. So they have asked me to remove the code manually which I am struggling with.I have tracked it down to something happening within jquery.min or at least seems to be. However the code means very little to me. I am assuming it is pulling data from somewhere to get the url to pull for the code, however that is as far as I have got. Any ideas?

2
R
3 years ago
M
Contributor I
MT ConsultingContributor I
asked in Accounts and Settings
Why Can't I Upgrade my Plan?

Hey everyone, does anyone else have issues with their billing on Klaviyo? I have many customers on this platform, but for some reason for one of the customers, I am unable to get out of the FREE Version of the software. The billing went through last month with no problems, but it didn’t allow me to send the right amount. The past three days I tried three different credit cards to upgrade the account another tier higher or swap out billing methods. Nothing seems to work. I don’t get an error message. Once I click the upgrade button, the window just sits and nothing happens. 

1
cassy.lee
3 years ago
A
Contributor I
Arthur HContributor I
asked in Accounts and Settings
Newsletter Email confirmation

 Hi. I am setting up the newsletter and I cannot change the writing of the places marked in red in the image, I will be very grateful if someone can help me  

2
Mailbox Manny
Partner - Silver
3 years ago
ashley_mcdermott
Klaviyo Employee
ashley_mcdermottCustomer Ed.
posted in Accounts and Settings
Is there a way to get a copy of a live chat support transcript?

Yes! If you are interested in getting a copy of your chat transcript with our Support Team we can email you a copy. To access this, write into support@klaviyo.com or submit a request with the same email address that you used for the chat.

0
ashley_mcdermott
Klaviyo Employee
3 years ago
M
Contributor IV
mattelustraContributor IV
asked in Accounts and Settings
Why am I being asked for my website password?

My new account was flagged for account verification. I was sent a list of questions which I answered. I was then asked for my “site password” to continue verification. Is this normal procedure? I’m not even sure what that means- my Klaviyo password? My WordPress admin password? I’m pretty sketched out at this point and am thinking this is a scam.

2
M
Contributor IV
3 years ago
chiatin
Contributor I
chiatinContributor I
asked in Accounts and Settings
Tried Logging Into My Account But I Haven't Received the Email Code?

 

2
P
Klaviyo Employee
3 years ago
D
Contributor I
Daniel660Contributor I
asked in Accounts and Settings
How do I edit or translate the language in my email confirmation to something other than English?

Hello.I have a problem with the language in the email confirmation. I have set the language to German, but it still remains English. I hope someone can help me  

1
k.mcevoy
Klaviyo Employee
3 years ago
3
Contributor I
32GiContributor I
asked in Accounts and Settings
What happens when you exceed Active Emailable Profiles limit?

Hey Team,We are ramping up our usage of Klaviyo and see we’ve exceed our active emailable profiles.  Does this mean that when my BF emails go out Monday that only 2500 of them will be email? Do I now need to upgrade? 

2
cassy.lee
3 years ago
H
Contributor I
harryhermitContributor I
asked in Accounts and Settings
Can I add an Unsubscribe link next to the From field in Google?

How do I get google to show the unsubscribe link next to the from field on my emails? I see them on emails I get from other e-commerce businesses that use klaviyo, but I don’t see that option on my emails

1
mike.hoang
Klaviyo Employee
3 years ago
F
Contributor I
frojdstockholmContributor I
asked in Accounts and Settings
Why is Klaviyo not loading?

I’m having some issues with my Klaviyo acocunt. When I log in to Klaviyo, the left menu shows and I can click on to flows, segments etc.. But nothing shows up on the main part of the screen. I’ve tried incognito - doesn’t work. Restarting my browser - doesn’t workTrying Safari - Doesn’t work.. I just paid for Klaviyo yesterday and now a whole day’s worth of work is gone :(.. 

1
cassy.lee
3 years ago
A
Anonymous
asked in Accounts and Settings
Orders not aggregating in the metrics

Hello, I am new to klaviyo, transitionning from mailchimp.So I followed the tutorial, i first migrated data from mailchimp to klaviyo, and then data from woocommerce to klaviyo. I see the history of purchases on the left, but see, on the right, it does not show on the right panel METRICS.How come ? should I do the other way around ? sync first woocommerce then mailchimp ? does that matter ?

1
cassy.lee
3 years ago

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