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Accounts and Settings

Get help with managing your account and settings.

  • 795 Topics
  • 2,043 Replies
AndriyBoychuk
Rank
AndriyBoychuk
solved this question

change or delete account

You should contact the Klaviyo team and they will be able to do it. You can not do it yourself. here is the form https://www.klaviyo.com/can...
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S
Rank
sipcult
solved this question

How to edit the "Confirm your subscription" email?

Solution: You can find the form under Lists & Segments > Newsletter > Subscribe & Preference Pages > Email Confirmation
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Julie Hayes
Julie Hayes
started this topic

Multi-Account Setup

Multi-account is a feature built for clients who want to integrate multiple stores in Klaviyo using one login. To use this feature, you need...
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795 Topics
J
Contributor I
JadeAlexandraContributor I
asked in Accounts and Settings
How to Merge Two Accounts (different languages)

Hello email saavy friends, We currently have a multi-account (two accounts under the same user) ; in French and English. We also have two separate Shopify stores.We are going to be merging both accounts and stores. I was wondering if any of you had experience doing this within Klaviyo? Any tips or best practices? I couldn’t find much information online. How can we still keep lists/segments/flows separate as we merge? Will people need to opt-in again for language preference? *I have read that as we merge all flows need to be set to manual or draft so they don’t send to customers before intended, but that’s about it!Thanks in advance for your wisdom!  

6211
PaulApostu
Partner - Gold
3 years ago
E
Contributor I
ElalsoContributor I
asked in Accounts and Settings
Why are my emails taking a long time to load images?

Hola a todxs, Soy nueva en Klaviyo y tengo unas dudas, a ver si alguien me puede ayudar ;) He detectado que los emails que estamos enviando con Klaviyo tardan mucho más en cargar las imagenes, son mucho más lentos. Sabeis cuál puede ser el motivo? Gracias! [Translated by Moderator:  Hi everyone,I'm new to Klaviyo and I have some doubts, let's see if someone can help me ;)I have detected that the emails we are sending with Klaviyo take much longer to load the images, they are much slower. Do you know what the reason could be?Thanks!]

8082
cassy.lee
3 years ago
C
Contributor I
Crea.campaContributor I
asked in Accounts and Settings
Who do my subscriber emails not go to any list?

Hi, Can you please help me about the link between Shopify and Klaviyo ? When someone subscribe to the newsletter on Shopify, the contact information goes to “Profile” on my Klaviyo but i did not go to “list”. Why ? Is my Shopify is well connected ? How to solve this problem ?  Thank you 

2141
retention
Partner - Platinum
3 years ago
F
Contributor III
fpriceContributor III
asked in Accounts and Settings
Does Klaviyo Offer Account Setup Services?

Does Klaviyo provide a paid setup service?

1281
cassy.lee
3 years ago
I
Contributor I
INSMLContributor I
asked in Accounts and Settings
Why Is My Account Disabled?

"Klaviyo: Email Marketing" cannot be used, but the payment has been deducted, I want to complain 

4111
cassy.lee
3 years ago
S
Contributor I
SirJayjayContributor I
asked in Accounts and Settings
Where Can I Find the Coupon Button in Klaviyo?

I can't find the coupon section it's not under the data feeds I dont know where to find it please help

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cassy.lee
4 years ago
D
Contributor I
drainyooContributor I
asked in Accounts and Settings
How Can I Get Notified When Someone Subscribes?

Is there no other way to do this other than adding a step in a Flow? Klaviyo doesn’t have account level notifications? 

5512
retention
Partner - Platinum
4 years ago
M
Contributor I
MClausenContributor I
asked in Accounts and Settings
Where does klaviyo put the code in shopify?

Somehow there are more than one klaviyo codes in my shop. Support have told me to deactivate and it will automatically remove it which it hasn’t. So they have asked me to remove the code manually which I am struggling with.I have tracked it down to something happening within jquery.min or at least seems to be. However the code means very little to me. I am assuming it is pulling data from somewhere to get the url to pull for the code, however that is as far as I have got. Any ideas?

12703
R
4 years ago
M
Contributor I
MT ConsultingContributor I
asked in Accounts and Settings
Why Can't I Upgrade my Plan?

Hey everyone, does anyone else have issues with their billing on Klaviyo? I have many customers on this platform, but for some reason for one of the customers, I am unable to get out of the FREE Version of the software. The billing went through last month with no problems, but it didn’t allow me to send the right amount. The past three days I tried three different credit cards to upgrade the account another tier higher or swap out billing methods. Nothing seems to work. I don’t get an error message. Once I click the upgrade button, the window just sits and nothing happens. 

2341
cassy.lee
4 years ago
A
Contributor I
Arthur HContributor I
asked in Accounts and Settings
Newsletter Email confirmation

 Hi. I am setting up the newsletter and I cannot change the writing of the places marked in red in the image, I will be very grateful if someone can help me  

1282
Mailbox Manny
Partner - Silver
4 years ago
ashley_mcdermott
Klaviyo Employee
ashley_mcdermottCustomer Ed.
posted in Accounts and Settings
Is there a way to get a copy of a live chat support transcript?

Yes! If you are interested in getting a copy of your chat transcript with our Support Team we can email you a copy. To access this, write into support@klaviyo.com or submit a request with the same email address that you used for the chat.

3180
ashley_mcdermott
Klaviyo Employee
4 years ago
M
Contributor IV
mattelustraContributor IV
asked in Accounts and Settings
Why am I being asked for my website password?

My new account was flagged for account verification. I was sent a list of questions which I answered. I was then asked for my “site password” to continue verification. Is this normal procedure? I’m not even sure what that means- my Klaviyo password? My WordPress admin password? I’m pretty sketched out at this point and am thinking this is a scam.

1322
M
Contributor IV
4 years ago
chiatin
Contributor I
chiatinContributor I
asked in Accounts and Settings
Tried Logging Into My Account But I Haven't Received the Email Code?

 

1122
P
Klaviyo Employee
4 years ago
D
Contributor I
Daniel660Contributor I
asked in Accounts and Settings
How do I edit or translate the language in my email confirmation to something other than English?

Hello.I have a problem with the language in the email confirmation. I have set the language to German, but it still remains English. I hope someone can help me  

23131
k.mcevoy
Klaviyo Employee
4 years ago
3
Contributor I
32GiContributor I
asked in Accounts and Settings
What happens when you exceed Active Emailable Profiles limit?

Hey Team,We are ramping up our usage of Klaviyo and see we’ve exceed our active emailable profiles.  Does this mean that when my BF emails go out Monday that only 2500 of them will be email? Do I now need to upgrade? 

23042
cassy.lee
4 years ago
H
Contributor I
harryhermitContributor I
asked in Accounts and Settings
Can I add an Unsubscribe link next to the From field in Google?

How do I get google to show the unsubscribe link next to the from field on my emails? I see them on emails I get from other e-commerce businesses that use klaviyo, but I don’t see that option on my emails

1811
mike.hoang
Klaviyo Employee
4 years ago
F
Contributor I
frojdstockholmContributor I
asked in Accounts and Settings
Why is Klaviyo not loading?

I’m having some issues with my Klaviyo acocunt. When I log in to Klaviyo, the left menu shows and I can click on to flows, segments etc.. But nothing shows up on the main part of the screen. I’ve tried incognito - doesn’t work. Restarting my browser - doesn’t workTrying Safari - Doesn’t work.. I just paid for Klaviyo yesterday and now a whole day’s worth of work is gone :(.. 

7571
cassy.lee
4 years ago
A
Anonymous
asked in Accounts and Settings
Orders not aggregating in the metrics

Hello, I am new to klaviyo, transitionning from mailchimp.So I followed the tutorial, i first migrated data from mailchimp to klaviyo, and then data from woocommerce to klaviyo. I see the history of purchases on the left, but see, on the right, it does not show on the right panel METRICS.How come ? should I do the other way around ? sync first woocommerce then mailchimp ? does that matter ?

1011
cassy.lee
4 years ago
A
Anonymous
asked in Accounts and Settings
I registered for an account but typed in the wrong email address. Now I cant get in?

When I registered for an account with Klaviyo, I typed in the wrong email address, so now I can't receive the account confirmation email. How do I change this?

8071
cassy.lee
4 years ago
Julie Hayes
Julie HayesKlaviyo Alum
published in Accounts and Settings
Account CreationTutorial

When you first navigate to the homepage of the Klaviyo website, www.klaviyo.com, you will be met with a high-level overview of what Klaviyo has to offer along with links and tabs. On the upper right of the homepage, there are three clickable links: Request Demo, Sign Up, and Account or Login.  Request Demo: This link is useful if you are completely new to Klaviyo and want to learn more about its value and features. By clicking this Request Demo link and filling out the form, you are initiating a request for a product walkthrough and consultation with a member of the Sales team. Generally, such requests are fulfilled within 24 hours of submission. Sign Up: This link allows you to create a Klaviyo account. Upon clicking on this link, a signup form appears with fields requesting standard information about your business, such as company name and URL. On this form, you’ll be able to create a username and password to access your new Klaviyo account. Account: This link appears if you have

46230
Julie Hayes
4 years ago
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