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  • 399 Topics
  • 1,058 Replies
inboxingmaestro
Rank
inboxingmaestro
solved this question

Not seeing revenue results from a campaign

Hey there,2 things you should keep in mind during ESP migration:Ensure migrating not just your customers, but also the blacklisted data (bou...
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inboxingmaestro
Rank
inboxingmaestro
solved this question

Gmail could not verify notice from email

Hi @thepowerofcopy It looks like domain misalignment and authentication related issues.Here’s what Klaviyo recommends:Root domain: mysite.or...
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399 Topics
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Contributor I
p.simo90Contributor I
asked in Analytics
trk.klclick1.com/ - Klaviyo Issue with email campaign

I’d like to know why all of a sudden every single link in our eDm’s that are sent out to thousands of customers display this URL: http://trk.klclick1.com/ls/click?upn=tVdPD2dd0mGUDKwJtyrkDPy0om78ILtyaLspOF-2Br9yq4SPgiPC8C-2Bpecq7rSeLmx5K7n6feLTk4TYs65dBs6Ha57W0HVwx9DfDYyOR6Iq0RUymmL8A2RqAyD-2F2JJ-2Bdy-2BtXNS-2BB4trwIMgNpHSnLlIzkAE9MDbYr60U8whHTB3XRluDxe-2BDkOFGwQd8XSy53Bn8-2Bx6PW2Dra64zTxdLpIdr3Y4s0etg4HyuPHd3TFh5RyggfMmwd6ldsPBsR5FXZlg6VI5JJW-2B-2FW-2Fq-2B2fU7jywS3UV2pw03dh1GN-2FL0l9gboegUbQ7MfQ81A9TUagl9pBlFJiAeB4kQ8xw6EokZSejg41P22aHRWKlEB81vydWrXqnyQh7dMptif9rojzoJtU-2FQ8dNM8NaJuLxcLEIPz5cw-3D-3DCHoi_Dsw5IMBLRdmE83rEsMKbTnu-2BqwBGhmACcv55MiFLvziGV-2BASxAcjUXn9ve7cYwB9-2BmfU91AssqxlYc515leaxEYqvOcAI13kfw2yhrrUQWP15UWYqXzaIkJNnX9GkDClXIVFmeXgC4zDowIfKP5UZZIt65E-2BH0SV0yojloyLZONa4g-2FtgtymdxdKfPHlYpeMrlMtO7EKHDguNTzY4GsK2X-2F-2Frwct7USFUJ4YQE0goVcpyIj-2Fo40UD0FsP97MyMyqL7Cqid5fAxxEpYtK33puNMVSUbeMWT9Yni-2BrpY-2BGpGR7bZ8JyPj3-2BbM3-2BqXhyoxomf5uIVKtKmyZ9MMZ-2FBmHhxB5Rh0pxqGMcMOpqg0ETV

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Contributor I
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Contributor IV
Leo Pure ElectricContributor IV
posted in Analytics
Measuring campaign analytics and CLV incrementality

Hi I’ve been using Klaviyo for a couple months now and I was wondering how the rest of the community was measuring incrementality. It’s great to have 2 way to measure revenue (last click in Google via UTM and assisted conversion within 5 days via Klaviyo) but I’d love to understand how much of this revenue is actually incremental. Ultimately, that’s what we should judge our success on. Is there a way to set-up control group who don’t receive 1 or several campaigns and compare their CLV and purchase behaviours with other audiences? Anyone has done this with good results? CheersLeo 

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alex.hong
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Contributor I
MarquitaContributor I
asked in Analytics
Metrics not syncing - Shopify

Hi there,None of my metrics (checkout started, placed order, ordered product, fulfilled order) are synching for the Shopify integration and thus my abandon cart flows (and any other flows using these metrics) aren’t triggering. I contacted Shopify and they said that this issue is due to Klaviyo using iframe and the only way Shopify can resolve it is by turning off the clickjacking feature on my site. I suspect that it is my theme but the developer says it is not their issue.  Has anyone had or resolved an issue such as this? It’s really frustrating that we can’t send out flows.  Thanks  

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Contributor I
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Contributor II
JulieBacContributor II
asked in Analytics
Analytics Issues for Campaigns

Where can I go to see if Klaviyo is having issues with Analytic reporting?Many of my numbers seem way off.Is there somewhere to go to see current issues Klaviyo is having? I don’t want to react to fictitious numbers.    

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Contributor II
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Problem Solver I
aereidProblem Solver I
asked in Analytics
How can I pass a custom event through a legacy form?

Hi! I’ve hit a bit of a wall with creating a custom event to trigger a email flow. Here’s the situation:We created a Klaviyo Legacy Form to capture customer info. This uses FormData. We used this option because we needed the form to have dynamic hidden fields (based on the user’s answers to a quiz). We would like to create a custom event that sends a “submits form” event to Klaviyo to trigger a flow each time someone submits the form. (Creating a flow that is triggered based on someone being added to a list does not work for our use case, as we want someone to get this email flow if they submit the form multiple times). We’ve been told the best way to create this custom event is through custom API, but this requires a JSON-object to pass the event over. Normally, it would not be a problem to add code to send JSON through FormData, but it appears that Klaviyo views a FormData-object as an endpoint.Based on the information above, does your team have any insight on how to create a custom

6716
jallain
Klaviyo Employee
S
Contributor I
SavannaBromContributor I
asked in Analytics
dbt klaviyo package not showing campaig_id for Ordered Products

Good day, I currently use shopify  and fivetran for all my ecommerce data. When applying the Klaviyo DBT packages to build tables, none of the entries for products ordered/placed have campaign_id values, hence I am not able to see which campaign performed the best.  I have changed the lookback window period to 14 days in dbt but it has not helped. Any suggestions? Thank you! 

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Taylor Tarpley
Community Manager
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Contributor I
dim78Contributor I
asked in Analytics
Added "Product Viewed" with GTM but company_id where the tag is send is wrong

Hi all,Could you please help?We have integrated Klaviyo into 2 Shopify plus stores.We are getting most data except Product Viewed and Add to Cart. I have added the above 2 tags through GTM using the below code snippet: (please have in mind the base Klaviyo tag is installed directly in the theme)<script type="text/javascript"> var _learnq = _learnq || []; var item = { "Name": "{{dlv - Product View - Name}}", "ProductID": "{{dlv - Product View - Product ID}}", "ImageURL": "{{DOM - PDP - Image URL}}", "SKU": "{{dlv - Product View - SKU}}", "URL": "https://{{Page Hostname}}{{Page Path}}", "Brand": "{{dlv - Product View - Brand}}", "Price": "{{dlv - Product View - Price}}", "CompareAtPrice": "{{dlv - Product View - Variant Compare At Price}}" }; _learnq.push(["track", "Viewed Product", item]); _learnq.push(["trackViewedItem", { "Title": item.ProductName, "ItemId": item.ProductID, "Categories": item.Categories, "ImageUrl": item.

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Dov
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Contributor I
fakContributor I
asked in Analytics
Shopify Ordered Product Net Revenue Metric

Is it possible to integrate a custom metric for Shopify’s Ordered Product but with Net Revenue instead of Total Revenue?

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stephen.trumble
dennislee
Contributor I
dennisleeContributor I
posted in Analytics
Have You Implemented a Dedicated Sending Domain?

Have any of you implemented a dedicated sending domain? If yes, how does deliverability look like before and after? Assuming that you followed Klaviyo’s best practices for setting up and warming the domain first :) I’m thinking of implementing it for my company. But as we need to dedicate some time to warm up the domain, it means loss of revenue for us for about 3-4 weeks (due to sending flows only for 1-2 weeks and then super engaged 30d segments for another 1-2 weeks). If it’s highly impactful, we’d do it. But we’re unsure as to whether the impact is worth it. Creating a conversation here so it’ll be helpful to other who have the same thought/worry :) Just to share some context, here’s some numbers for our brand. Unique Open Rate: avg 13.5%Unique Click Rate: avg 0.62%Bounce Rate: avg 0.11%Unsubscribe Rate: 0.11%Spam Complaint Rate: 0%

3502
dennislee
Contributor I
E
Contributor I
ethanContributor I
asked in Analytics
My Shopify 'Fulfilled Order' metric is not connecting correctly

Fulfilled order metric is showing events for when an order has ‘fulfillment in progress’. Not when its actually been ‘Fulfilled’ and dispatched. This is crucial to me as i have set up a shipping confirmation email flow and my customers aren't receiving their shipping updates and tracking. I use a 3rd party drop shipping company that handles printing and shipping for me. Would i need to keep the shipping confirmation email ticked in shopify settings? I turned it off thinking it would double up emails and annoy my customers.Thank you to anyone that could help me :)

6011
alex.hong
V
Contributor IV
VijayContributor IV
asked in Analytics
All SKU are not loaded inside metrics

Hi,Inside my metrics say “Ordered Product” the metrics(charts) is showing fine however not all SKU’s which are loaded into Klaviyo is populated and many of them missing.How to include all or select the SKU’s. There is bottom section called segments with SKU’s and checkboxes near by and there also not all SKU’s are present. But when i search by condition its showing, kindly advise.

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V
Contributor IV
DanJacobs
Partner - Gold
DanJacobsPartner - Gold
asked in Analytics
Average Days Between Orders That Contain Certain Product Types

Owned data mavericks! 👋 Got a brain buster for ya.Data PointI am trying to determine the average time spent between orders that contain a certain product type. (Not average amount of days between all orders, as outlined below.) ContextFor context, I would like to use this data point as a trigger for a flow with the CTA of generating repeat purchases of a specific product type. ExampleFor example, let’s say a client’s main product is desks.→ Client also sells desk accessories s/a lamps, drawer organizers, etc.→ Most customer’s initial purchase contains a desk, but customers place orders of desk accessories that do not contain a desk in between purchasing another desk. (Say that 5 times fast!)Example Customer: Days Between Orders Order No. Order Contains 0 1 Desk 32 2 Accessories 67 3 Accessories 120 4 Accessories 365 5 Desk  → On an individual profile level, it’s easy to determine the days between orders that contain a desk, this example would be 365

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stephen.trumble
N
Contributor I
nitishranaContributor I
asked in Analytics
SMS spam detection before sending campaign

Hi,I recently sent an SMS Campaign which failed due to spam content. Does Klaviyo provide a spam detection before rolling out the SMS campaign ?Thanks

1671
Taylor Tarpley
Community Manager
S
Contributor I
StoriiuContributor I
asked in Analytics
Customer Lifetime Value (CLV) for WooCommerce, why can't I create a segment that works?

Hi everyone,I've tried creating a segment based on Historic Customer Lifetime Value, but it doesn't work. It should work, because I've check a few customer profiles that have orders more than 800 in value.Is there a problem with Klaviyo not being able to get Customer Lifetime Value?Notes:The platform I'm connecting to is Woocommerce. Placed Orders in the Pass 5 months is more than 500 There's no customer lifetime value section in profiles Started my Klaviyo account 2 days ago, is that the reason?Appreciate any guidance on this.Thank You

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Dov
wei.he
Klaviyo Employee
wei.heKlaviyo Employee
published in Analytics
I recently acquired a list from a third party — can I send to this list in Klaviyo?F.A.Q.

Sending to a list of contacts who have never consented to receive emails from your brand is never recommended. When you acquire a list through a third-party, you are not acquiring each individual email address owner’s consent. Sending to a list that was acquired from a third-party will result in elevated bounces, unsubscribes, and spam complaint rates.  Lastly, sending to a list that is acquired from a third party violates Klaviyo’s Acceptable Use Policy. 

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wei.he
Klaviyo Employee
Y
Contributor I
yourfriendcleoContributor I
asked in Analytics
Will adding a dedicated sending domain in Klaviyo impact my ability to use Google Workspace for email addresses at that domain?

I’ve created a subdomain just for ecommerce emails, and I want my ecommerce emails to come from the address hello@subdomain.website.com. If I set up subdomain.website.com as the dedicated Klaviyo sending domain, will I still be able to send and receive emails from the hello@subdomain.website.com address using Google Workspace? I have limited experience with DNS so I’m not sure! Thanks! 

13793
alex.hong
Y
Contributor I
yourfriendcleoContributor I
asked in Analytics
Can't add one of the CNAME records because A record already uses the host name

Hi everyone, I’m trying to verify a dedicated sending domain. I created the subdomain “email.website.com” In order to get the dedicated sending domain verified, I need to add a CNAME that uses “email” as the hostname. When I go to create this in the DNS manager, I get the error that an A record already exists using “email” as the host name, and that I may not mix CNAME records with other records for the same name.Has anyone else run into this problem before? If so, is there a way around it? I’m using cPanel and Hostgator Thanks! 

7963
Dov
P
Contributor I
pikobagContributor I
asked in Analytics
Added to cart metric failed installed

My shopify theme is Ella. The ID for my Add to cart button as below<input data-btn-addtocart="" type="submit" name="add" class="btn" id="product-add-to-cart" value="Add to Cart" data-form-id="#add-to-cart-form">The snippet i put on my product.liquid as below; but the metrics haven’t showed the Added to cart.  Can anyone pls tell me what is wrong? Thank you. <script type="text/javascript">    var _learnq = _learnq || [];    document.getElementById("product-add-to-cart").addEventListener('click',function (){         _learnq.push(['track', 'Added to Cart', item]);    });</script>

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P
Contributor I
X
Contributor I
xjuzengContributor I
asked in Analytics
Why the custom interface is different from shopify in analysis-metrics-Placed Order

 

1064
alex.hong
L
Contributor I
loureskincareContributor I
asked in Analytics
Why does the delivered number goes down within every mail?

Why does on my email I have 453 delivered emails and on the second one I just have 231 delivered emails? Why is it not sending to everyone?

1263
L
Contributor I
P
Contributor IV
PaulyBContributor IV
posted in Analytics
How Klaviyo Treats iOS Opens

After two years of coming to grips with Klaviyo I noticed something new today! Always exciting. This post/question is driven by the desire to be in a position where I can elegantly sift out sending emails to those that do not open over an extended period.Today, I realised that emails being viewed (at least in iPhone) are not registered as open, in Klaviyo, until the images are downloaded.So, this means that if a recipient’s phone is set to not “Load Remote Images” in the settings, like mine is, Klaviyo does not show that the article has been opened, even though it could have been fully read without downloading.  Once the images are downloaded, Klaviyo registers the openThere may be something in the Klaviyo resources but I haven’t spotted it, if there is. I don’t know if this is part of the iOS changes or not but, either way it is an issue because if I am sending follow ups to those that Did Not Open the first, some users are unnecessarily getting two emails. That would drive me crazy!S

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P
Contributor IV
A
Anonymous
asked in Analytics
Active on site tracking and View product tracking

I’ve added the snippets to my site for active on site and viewed product tracking and I am getting the ‘green’ CTA saying data is received but then not getting any data coming through onto site despite people being on site and I’ve checked the tracking myself.Any ideas, will this be because I am using the free plan? Thanks

27221
stephen.trumble
L
Contributor I
lewisclementsContributor I
asked in Analytics
Analytics on Deleted Flows

Hi,I deleted one of my flows but still want to look at analytics on it. Is this data stored anywhere?Thanks,Lewis

2261
Dov
M
Contributor I
MMMMMContributor I
posted in Analytics
Incredible open rate!!!

 

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Dov
O
Problem Solver I
OBDTeamProblem Solver I
asked in Analytics
Re-ordering the web tracking parameters

Hi all,We have implemented the Klaviyo web tracking for viewed products and added to cart events on our Shopify site. The tracking is working but we want to reorder the parameters e.g. Compare at Price shown after the Price. is it possible to re-order the parameters that send from the site to Klaviyo? They are brand, product title, price etc. It seems that they are ordered alphabetically. The code in Javascript is well adjusted but, perhaps we miss something. Please have a look at the screen capture below as a reference:https://sharex.kraftha.us/arpa/2021/08/chrome_jgwwpBN2tJ.jpgThank you in advance,

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O
Problem Solver I
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