last week Monday I wanted to set up Dedicated Click Tracking according this article: https://help.klaviyo.com/hc/en-us/articles/360001550572-Setting-Up-Dedicated-Click-Tracking
After adding the described setting I contacted the support. On Thursday I got confirmation that the records will be activated PLUS the information that SSL is enable – but nothing has been prepared for SSL on our end and unfortunately the instructions here: https://help.klaviyo.com/hc/en-us/articles/360052205052 do not give a solution because none of the three methods apply to us.
This leads to the problem that our links in the mailings currently don’t work and we cannot send any emails.
Since Thursday I haven’t received any response on my support requests and follow-ups – including my requests to roll back on the whole Dedicated Click Tracking to be able to use the services again!
Long story short, as I fail to receive feedback from the support I hope someone of the Klaviyo team here can help me out so that we’re back in business!!!
Best answer by stephanView original