Analytics and Deliverability
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- 529 Topics
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Hi there - we experience huge problems with bounces to all @t-online.de address (which is Germany’s biggest online provider, hence a big problem for as as Germany is our key market). Essentially all e-mails to @t-online.de bounce for several months already, and we now have several thousand suppressed profiles because of that.I contacted Klaviyo several times and they always say they will look into it (and trying one more time now), however the problem persists.Does anyone have any advice on how to best address this? Is this something Klaviyo needs to fix (i.e. is Klaviyo getting blocked), or is our domain the problem? Note we just started to set up our own domain in Klaviyo (have added DNS accordingly), but no results yet.Also does anyone know how I can un-suppress the profiles in bulk?Thanks for the help, any advice highly appreciated!
Hi, I’d opened this topic on GA forum but hadn’t got any responses. First, I will share what I wrote on this topic. We have an issue with the data coming from Klaviyo. I will try to demonstrate with some screenshots. I can assure you that all the UTMs on Klaviyo correctly working. We have some campaigns have been sent as well as automated flows sending regularly. Though I am able to review campaigns on GA, I cannot see the orders/revenue coming from flows. Plus, it shows the source as "Unassigned". When the revenue comes from Flows it was showing the source as "Direct". However, I resolved this since the problem based on the url ending with "/" slash. Now, this one is fixed but we just got an order from the flow but it shows source/medium as Klaviyo / campaing. It needs to be klaviyo / flow. Also, the rest of the problems still going on. And then I will explain what I go through currently. I’ve just changed the default UTM’s by referring to these 2 topics. You can see the default
Klaviyo automatically applies the necessary SPF (sender policy framework) and DKIM (DomainKeys Identified Mail)records when you have a dedicated sending domain set up for your account. When the CNAME records are added to your DNS, a subdomain is created and delegated over to Klaviyo to control and make use of. At this point, Klaviyo automatically adds the necessary SPF/DKIM records to set your account up to send emails using your own dedicated domain. On your end, you only need to add the prescribed CNAMEs; no records are required.For additional resources, you can learn How to Set up a Dedicated Sending Domain in this article.
If you have an ecommerce integration added to your Klaviyo account, you’ll see both Placed Order and Ordered Product events in your account. But what is the difference and why does Klaviyo include both?Placed OrderEvery order in your e-commerce store will generate one Placed Order event for the entire order. This event will include all line items, the value of the order, the categories or collections the products are from, item count, and other important information that pertains to the entire order. Placed Order value will equate to the total order value, including shipping and any applied discounts.Ordered ProductOn the other hand, Ordered Product events occur for each individual item ordered. These events don’t include information about the overall order, but have more detailed information about the individual item purchased, such as sku, or different variations and product attributes. The information included in this event will vary based on your ecommerce platform. If a customer o
Clients in general like to know how many emails are on their list and how many have been added over given time. I am aware of Growth reports for each list, but also that they are not available for segments, and since there is no general report, it would be impossible for me to screenshot or walk them through each list’s growth report weekly. I am looking to give clients a birds-eye snapshot of weekly growth by key Lists or Segments, something that should be available in Analytics dashboard, but I just cannot find it. I need to show how many subscribers added / removed from the total of key segments / lists by week or month. I would be happy to use custom reports with my own graphing software, but there’s no “All Time” timeframe, so there’s no way to get an accurate total, and it’s my understanding that “Subscribed to List” does not include manual imports or quick adds.
Hi, I’m wondering if there’s a way for me to see the placed order value for a certain list for like the past month or 3 months, etc. Currently I only found Klaviyo article about the average 30 day order amount per order for each list, but not the total revenue.
I have pretty good email deliverability but I recently did a test and found out that I’m on 2 blacklists out of the 25 listed. Can Klaviyo help get me removed from those lists? I just didn’t know how to go about doing that.
Hi everyone,I have a question for the tracking number, How do I get the tracking number on various items? Because we are Dropshipping, We have many suppliers there, For example, If a customer orders 4 products from our store, and also a customer chooses 4 different products in my store, surely it's from a different supplier right? how to get 4 tracking numbers in different suppliers.Summary of my question:1. How to get tracking numbers from different suppliers?2. How to have 4 different tracking numbers put in the email during shipping?3. How to sync tracking number in Klaviyo?Thank you.
Hi all! So I’ve just learned about using a secondary email for marketing emails, which I have set up successfully. What I’m wondering is: can I use both our regular email (which I use for customers that have purchased to give them tips) and the secondary email (for marketing emails only, an email like firstname.lastname@example.org) in the same Klaviyo account? Or would that hurt the sending reputation?
Hi,I am curious on how you guys define “active on site” and “viewed product”. Because in my cohort analysis, the number seem to be much lower consider the amount of traffic the site is getting.For example, if a user come to my site the first time and entered his email and continued browsing products, does klaviyo count that as 1 “viewed product” and 1 “active on site”? or does this user has to come to site again, and until then klaviyo will track that metrics?Can someone explain exactly how this works? THX
The time it takes to warm up a dedicated sending domain varies for each sender. Depending your list size, it can take up to 30 days to fully warm your dedicated sending domain. When you first set up a dedicated sending domain, it is recommended that you just have the high engagement flows (welcome series, abandoned cart, and browse abandonment) running for a few days. Once you are ready to send your first campaign, make sure you send to a highly engaged segment and aim for 30% in open rates. Afterwards, the subsequent sends should strive for 20%+ open rates. For additional resources on how to warm up your sending domain, you can check out the Guide to Warming Your Sending Infrastructure article.
Hi all!When I send a test email to my Gmail email address, the images don't display.However, when I send a test email to my friend’s hotmail email address, there I can see the images.I don't know how to fix the problem, because if customers don't see the images, it's not great...If anyone has the solution please?Thanks in advance! Josie :-)
Hi there,I just discovered Klaviyo, the possibilities to boost our e-commerce seem crazy!I've done the Woocommerce integration, all the events are correctly uploaded in Klaviyo EXCEPT the Started Checkout ones.This is clearly a problem for my abandoned shopping cart flow. 😢Do you have an idea why only this feed doesn't come up?Can you help me?
Hi team - I’m working with a new client.She has a Shopify store, Klaviyo integration was already there. I started setting things up and noticed the Viewed Product didn’t fire since August and Added To Cart metric wasn’t even there. Viewed ProductThere was a website update, since then the VP wasn’t firing anymore. I wanted to re-instal, but couldn’t find product.liquid, but product.json. In stead I pasted the Viewed Product snippet in main-product.liquid and it is working right now.Please let me know if there’s another best practice in this case. Added To CartI’ve read the documentation and watched the video’s. No Button ID. So looking for the class notation. Unfortunately, I found that the class notation is changing, Every product has it’s own.Extra informationThe store offers pre-orders as well as ‘direct orders’ (?)Would appreciate any help. Feel free to reach out with questions. / RA
Hey guys, I’m having trouble installing one of the following metrics.That being added to cart.On my clients shopify store, I have inspected the element of the add to cart button and even applied both snippets (to testing reasons) for id and class. Obviously I’ve followed instructions to paste the snippet of code under the product.liquid fileFor you information, my clients “add to cart” button has a class notation.However, when I use the alternate code snippet and modify it, still does not show the metric in klaviyo.I also want to point out that the add to cart button on my clients store is automated to pulse frequently switching from:class=”ProductForm__AddToCart Button Button--secondary Button--full vtl-aa-animated-atc-button”toclass=”ProductForm__AddToCart Button Button--secondary Button--full vtl-aa-animated-atc-button vtl-aa-active”I believe this is the main reason klaviyo can’t identify the added to cart metric.If anyone knows anyway to bypass this, or if I am installing the code
Hello GuysI’m a bit overwhelmed and confused, with which is the best email adress for sending newsletter, double Opt-in Mails and Flows.So, my current situation is, that we will maintain several Ecom Stores in the future and for each of these stores will have seperate E-Mail Adresses: ex. email@example.comMy Idea is to warm up these adresses first to avoid spam filters.Now, i’m wondering what is the best solution for sending all the E-Mails that i mentioned above. Would you use the main Adress since the were warmed up or would you create a sending domain over klaviyo?Let me please know what works best for you and my situation.Thanks for all your answers!
Hi!I've done the Woocommerce integration, all the events are correctly uploaded in Klaviyo exept the Started Checkout. I tried to reinstall the plug in, but nothing worked.I also did some tests myself following the directions found on this community but they don't seem to work.Any advice?
Klaviyo is reporting that one of my campaigns has generated 16 orders resulting in $518.30 in revenue. The same campaign in Google Analytics is reporting 15 transactions resulting in $455.38 in revenue.Klaviyo is reporting 1 more order and $62.92 more than Analytics.My first thought was that a user didn’t get redirected to the thank you page or the user may have opted out of Google Analytics tracking them. I don’t think this is actually the case as I don’t have an order in Shopify totally $62.92.How have you reconciled analytics been Klaviyo and Google Analytics? Are you resigned to the fact that the two will never match? Is there a percentage of error that you’re willing to accept between the two? Any ideas how where the $62.92 discrepancy could be coming from?Thanks in advance!
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