Analytics and Deliverability
Find answers to your analytics and deliverability questions here.
- 529 Topics
- 1,543 Replies
Hi, As stated above, I’m having trouble with finding campaigns after I search for them in GA4. I export the campaign information from Klaviyo including the campaign ID, and when I search for this in GA4, the campaign doesn’t show. I should have all of my tracking set up correctly to allow for campaign tracking and GA4 filters/ parameters are correct also. SOME campaigns do show up in GA4 as they should, but the ones that do show up are sporadic and there seems to be no consistency on this. Has anyone encountered something similar here? If there’s any insight to whether a fix is needed for GA4, Klaviyo, or website it would be much appreciated! Thank you.
Hi guys,Am encountering a weird issue here. I sent out an EDM on 12th September and it has generated a sale on 15th September. I’ve checked the order and they did made a purchase on the product featured in the EDM, had an internal team to cross check and it is to that particular segment as well.By right the sale should be attributed to the email, yet the sale was not reflected anywhere on the campaign reporting to date (not even on previous email sends too). By right, Klaviyo have a 5 day attribution window (if I’m not mistaken) but it is weird that the sale is not showing up anywhere. The sent email had UTM tracking links on all of the products as well which is quite off. May I understand what could be the issue here? Thanks for the help!
Hello everyone,We've been sending out emails for quite some time without any issues, but recently, I've noticed a problem. Our logo no longer appears in the email previews; instead, it's showing a question mark. Strangely, we haven't made any changes to our settings.Has anyone encountered a similar problem or has an idea about how to fix this issue? Your insights would be greatly appreciated.Thank you in advance!
For example, the popular Klaviyo statistic that 70% of shoppers abandon their cart. I’m trying to get a statistic of how many people add an item to their cart vs. actually start the checkout. I want to create a social post to highlight the need for an abandoned checkout & an abandoned cart post. Comment your favorite sites with similar information down below please Thanks so much
Hello!Just started using Klayvio today! I am brand new at my company and have just got my new work email. I am working on my first email to send our through Klaviyo and sent a test email to my gmail account.It was filtered into my “promotions” tab! How on earth could they figure that out? My email is brand new, klaviyo is brand new… was it the subject line? The preview text? How can I aviold this in the future?
Hi!I have a recurring monthly subscription item in my Shopify store so each month customers are billed on repeat. I’ve noticed that following a campaign, customers’ subscription orders are being attributed to the campaign’s generated revenue. I assume this is because their automated order bills after they viewed the campaign, but they were going to make the order anyway as it’s on repeat. Is there a way I can stop this showing as attributed to marketing, as it’s hugely skewing my data?Thanks!
I am currently making a multi-metric custom report where it shows all the metrics per day. However I cannot filter this by Campaign. I tried using UTM Campaign as group filter but the placed order value became $0 for all campaigns. Need help on this one. Thanks!
Buenas, tengo un problema y es que la gente que registra su email en el popup aparece como que no abre el email, eso es porque les llega a correo no deseado. Lo he probado por mí misma con varias cuentas que tengo de correo y efectivamente me llegan a la bandeja de correo spam. ¿Cómo lo puedo arreglar o qué puedo hacer?. Muchas gracias y un saludo.
We haven’t yet completed the necessary steps in Klaviyo for Smart Send Time, but I am curious: How effective is the Smart Send Time data/tool in Klaviyo now given the inflated open rates due to increased proxy opens by mailbox providers? (e.g., Apple’s Mail Privacy Protection, and others.) At the time I first heard about Smart Send Time in Klaviyo a couple of years ago, it seemed that it was primarily based on opens. Are other engagement stats factored into this determination, as well?Has anyone gone through the steps for Smart Send Time and found its implementation to increase recipient engagement and ultimately deliverability? The steps aren’t complex, but I’m just wondering if it’s worth the time and effort or not and how effective it is considering proxy opens.Thank you!
Hi I’m about to do a viral loops integration and because of that I need to include the subscribers email into the button URL. Like so: https://www.example.com/refer/?email=*|E-MAIL|*&autoDetect=1&autoTrigger=1I cannot find the tag that will show the subscribers email in the E-MAIL field above.Is there a place where all the tags are listed? Best
Hi there!We’ve been trying out different strategies to improve our click rates (on an average our click rates are at 0.6% for a Home & Gardens e-comm brand). Our open rates have been performing relatively well, on an average of 30%. But recently, we created a segment to exclude Apple Mail Privacy Protection (MPP) opens and added this segment to our campaigns. Since then, our open rates have been declining really badly at 10% but our click rates have improved to an average of 0.8%. We have a sitewide sale coming along and we’re really worried that with this open rate, we’re unable to make the best of our database for the sitewide sale. What’s the best way improve our metrics and reach out to our database in the most effective way?
Can anyone see their flow data in GA4? My campaigns are pulling through but not the flows for some reason.I’ve also tried creating a custom channel grouping in GA4 and changed the source/medium in Klaviyo to match it and that not working either.Could it be the order of the channel groupings? And flows are perhaps lower down in the attribution model?
Hi there--a few times now a campaign I’ve sent has shown up as two separate campaigns in GA with slightly different names (e.g. “black+tort+bis+— miklos+&+porgy” and “black tort bis — miklos & porgy”. These aren’t AB tests so I have no idea why this is happening. Not a huge deal but makes reporting a little more tedious. Any ideas? Thanks!!
I set an email campaign to be sent at a certain time but when I check hours past this time it still says “This campaign is still sending to 1121 queued recipients”. I have set the email to send instantly so I do not understand why this is happening and how to fix this?
Hey guys, So this might be a little lengthy, but hopefully not too confusing. We’re looking to migrate over to Klaviyo from Keap with our WooCommerce store. However, we are looking to switch ecommerce platforms to Shopify in mid-september. The reason we want to move over to Klaviyo before migrating to Shopify is to give us chance to warm up the new Klaviyo account for when the Shopify store goes live as we will have flows ready to be implemented straight away. And correct me if I’m wrong, but I can’t have a WooCommerce and Shopify integration on one account at the same time, so we’d have to wait before building out the Shopify flow wireframes in Klaviyo whilst on WooCommerce, as we don’t want to build out flows for WooCommerce before having to completely start from scratch when moving to Shopify. Is it possible to warm up the domain by just sending highly clickable emails to the most active subscribers from the data on Keap? Do you see any issues with this or anything that you would d
Hi, I am looking at generating a report to see how long a customer takes to make a buying decision. I wanted to know if this was possible. in order words measuring the time from when a customer first visits our website to when they place an order. This would be typically measured in days.
Hi everyone,I’m just wondering what sort of AB tests you’d recommend or personally use when testing email designs and formats to increase order rates.Our orders are generally around $200-400 and something that you would only buy maybe once a year or so rather than something to regularly stock up on. Our click rates and open rates are really high, but I’m wondering how we can improve the order rates. I know it depends on a lot like product pages etc, but where have you seen changes?I’m changing the CTA, button placement, more targeted offers according to segment and that’s definitely boosted the click rates, but they’re still not converting very well.Would love to hear all your thoughts and suggestions.Cheers
New Topic Guidelines
If you’ve already contacted the Klaviyo Support Team about this issue, please wait for a response and check your spam inbox for an email before posting in the Community.
Keep your private information private. That means, leave out information such as email address, links to account, private API key, customer info, etc. out of your posts.
Collaborate and discuss ideas in a positive and respectful manner. We are all here to learn and work together.
Promotion of other products/services should be relevant to the original post. The product/service should directly assist the community member with their issue.
Include as much detail as you can in your posts where applicable. The more information (integration, error message, screenshot, etc.) you include, the easier other Community members can assist or add to your discussion.
Starting a discussion or writing a feature request? Let people know how they can join in or provide feedback! Are you looking for others to share their thoughts, recommendations, examples, etc? Be as specific as you can where applicable.
Most helpful members this week
Log in to the Community
Use your Klaviyo credentials
Log in with Klaviyo
Use your Klaviyo credentialsLog in with Klaviyo
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.