Email Templates and Coupons

Find out what you need to know about creating, designing, and using email templates and coupons.

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alex.hong
alex.hong
solved this question

How to Insert First name property into emails

Hi there @ayor!Welcome to the Community and Happy New Year!I believe you’re looking for this code to dynamically populate the First Name int...
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Dov
Dov
solved this question

Optimal image size for Klaviyo newsletter

Hello @Sales@AHB,Thank you for your question.I recommend following the guidelines outlined in Best Practices for Using Images in Emails.In s...
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1044 Topics

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Contributor I
ethan.hardcastle1Contributor I
asked in Email Templates and Coupons

Welcome flow discount -> abandonment flows

Hi there!Just had a question about how the welcome discount is best brought over to abandonment flows.So in the welcome series one of our offers is X% off your order. I’ve integrated it into the button links instead of making them input a code at checkout. With the abandoned checkout flow I’ve got it linking straight to checkout, the abandoned cart linking straight to cart and then site+browse abandon linking back to collection and product respectively. So what I was wondering was if someone had clicked the welcome series button with the discount built in, and then gone through the funnel but not far enough to have the discount appear in checkout- If they went back to collection/product/cart/checkout(if they were only at the start of the checkout) via an abandonment flow, would the discount reapply itself when they reached that stage? Or would you have to rebuild the relevant discount into the abandonment flow’s button? And how would that look? Thanks a lot for any help!

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E
Contributor I
1 year ago
B
Contributor III
BROCContributor III
asked in Email Templates and Coupons

Show/Hide Logic and Custom Field from Quiz Software

Hi I have a situation where I have data coming in from quiz software that populates a custom fieldThis comes in this kind of structure Answer1-Answer2-Answer3-Answer4.I want to achieve 2 things with this dataSend a welcome email that goes to a bespoke URL for each scenario. Segment by the different answersMy main issue is I have over 200 variations! So my show/hide logic statements would be ridiculously long and maybe not even possible. I presume Gmail would clip the email straight away as well as it would essentially have 200 buttons going to 200 different URLs in it.So is the best solution to get the bespoke URL sent over somehow via an API from the quiz software rather than go through the pain of all the conditional statements that would essentially be structured like the below.Show button if person|lookup:'Quiz results:'==Answer1-Answer2-Answer3-Answer4''Just making sure there is nothing obvious I’m missing.Thanks in advance for any suggestions.Thanks

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Taylor Tarpley
Community Manager
1 year ago
V
Contributor I
VAELabsContributor I
asked in Email Templates and Coupons

Section Background Image Not Showing Up In Apple Mail Desktop

The section background image of my email is not showing up in the Apple Mail App on desktop when I preview it - even after I click “Load Content Directly”. I’ve tried disabling the CSS optimization as someone suggested in another similar forum post, but that didn’t help. It works perfectly well in Gmail, Outlook, and the Apple Mail App on mobile, but just doesn’t show up on Apple Mail on desktop.Here is what I’m trying to do:But it turns out like this: Please let me know if there’s anything I can do!

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Ashley I.
Partner - Gold
1 year ago
G
Contributor I
gem watersContributor I
asked in Email Templates and Coupons

Why do the colors of my email look right on desktop but dark on mobile?

My welcome email looks perfect on desktop but on mobile the colors are wrong.  What should be white is black and there is a strange brownish color that shouldn’t be there at all.  I have gone over and over it and cannot see what’s making this happen. Help?

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Taylor Tarpley
Community Manager
1 year ago
doug s
Contributor I
doug sContributor I
asked in Email Templates and Coupons

How can I get my spacing accurate in the new editor in Outlook?

The classic editor allowed me to tame Outlook’s (desktop) rendering quirks, but now we’re being forced into a new editor experience that seems to no longer support the ability to use conditional comments in the HTML.Here’s a depiction of the issue:Outlook version:Microsoft® Outlook® for Microsoft 365 MSO (Version 2302 Build 16.0.16130.20332) 64-bitThe conditional comment is designed to create space between the paragraph (“Feature_block_copy”) and the button and looks like this (in blue):<p style="mso-line-height-rule: exactly; line-height: 24px;"><span style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">Feature_block_copy</span></p><!--[if mso]><p style="mso-line-height-rule: exactly; line-height: 16px;"><span style="font-family: Arial, Helvetica, sans-serif; font-size: 16px; color: red;"> </span></p><![endif]--><p style="text-align: center;"><a href="link_url" …The problem may be that Klaviyo is rewri

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Taylor Tarpley
Community Manager
1 year ago
D
Contributor I
De NegoceContributor I
asked in Email Templates and Coupons

Switched to old editor and lost ALL copy

So, I spent hours drafting a new email release in the new editor for the first time and I saved it. Wanting to see how different it was, I dropped down the editor menu and clicked to see the email in the old editor and the copy automatically reverted back to the original template and all copy was lost. WTF? How can I get it back - I spent hours of my Saturday morning drafting this and now its gone??? Is there a way to get the saved copy back I don't know about?

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Taylor Tarpley
Community Manager
1 year ago
Kinozoom
Contributor I
KinozoomContributor I
asked in Email Templates and Coupons

Why is the description of my coupon activity dates different in the overview coupon tab?

Anyone have an issue with the coupon active dates info being wrong?  first screenshot show the correct date as I set it and the second shows the summary of the settings.This shows the correct dates  This one shows the wrong date. You can see this says April 2 to 4 but if I click the link it goes to that first image. 

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Taylor Tarpley
Community Manager
1 year ago
Lina
Active Contributor IV
LinaActive Contributor IV
asked in Email Templates and Coupons

Create a show/hide condition block depending on profile marketing permission

Hi, I am trying to create a text blok in Flows with a show/hide condition logic. I want to show this text block to profiles that are not registered to get our marketing emails: who have never subscribed to our list or who have unsubscribed.  Please help me with the rule. Thank you.

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Taylor Tarpley
Community Manager
1 year ago
A
Contributor I
Andy. HContributor I
asked in Email Templates and Coupons

Actual email received - compresses the text into a block with no spacing between lines

Hi Everyone, I’m new to Klayiyo, so apologies if there is an obvious solution to this issue. The text of my emails previews completely as it is set out.But when I send myself a copy it compresses the text into a block with no spacing between lines. I’ve tried to clean up the source code by using https://html5-editor.net/ but it I can’t get Klayiyo to accept the Paste!! Any help would be great - thanks. 

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Taylor Tarpley
Community Manager
1 year ago
K
Contributor I
KellyContributor I
asked in Email Templates and Coupons

Click to Copy Button for Referrals

Hi! We’re currently working on re-vamping our referral program and would like to add a button to an email with a “copy to clipboard” CTA that will automatically copy the url we assign to the button to the users clipboard which they would then be able to share with friends and family. Any chance this is possible in the template editor? We have other similar variable syntax (apply coupon to cart, etc.) but I can’t find any articles on this use case.

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Taylor Tarpley
Community Manager
1 year ago
A
Contributor I
AnastasiaContributor I
asked in Email Templates and Coupons

Set up a company so that letters are sent to future users

We want the user who got to our site to get a 10% discount by entering his email in the popup. The coupon itself should come to the email of our buyer.We set up the popup, coupons, lists and campaign by tying it all together. But the company comes only to previously added users. How to set up a coupon email for new users?

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Taylor Tarpley
Community Manager
1 year ago
B
Problem Solver I
Bee BakerProblem Solver I
asked in Email Templates and Coupons

Text edit box has disappeared was OK this morning.

I can’t edit text in the template the box where you format and type the section has dissapeared. Any ideas it’s happening in other templates. 

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stephen.trumble
Community Manager
1 year ago
T
Contributor I
tomskasparovContributor I
asked in Email Templates and Coupons

Product variant title : 'default title' problem

Hi, I have a problem with my order confirmation email.In the 'order summary' part, I need to display both the title of each product, but also their variant.Problem: for products that have no variants, I can't remove the 'Default Title'...This is what I have done so far:And this is how it work for a product that have no variant : I need to display nothing for products that don't have variants, while displaying the name of the variants for products that do. Thank you for your help ! PS: for products WITH variants, it works very well.

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S
Contributor I
1 year ago
O
Contributor I
Oliver.TContributor I
asked in Email Templates and Coupons

Questions about Klaviyo Confirmation

Hello everyone!I have a few questions regarding Klaviyo confirmation emails that are sent to customers. I have attached screenshots of the email my friend received and my live template, and I noticed that the template looks different from what I had designed. Specifically, the logo appeared with a black rectangular box when the full background should appear black all the way, which may be due to his user interface being in dark mode. Is there a way to adjust this issue or should I redesign the template completely so that it is compatible with both dark mode and regular white mode? Furthermore, the color appears slightly different on his email, and I am not sure why.I also wanted to ask for some advice on whether I should remove the standard "Thank you for your order" email sent from Shopify since I already have Klaviyo on all my confirmation emails. Any input on this would be greatly appreciated!  

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ebusiness pros
Partner - Silver
1 year ago
T
Contributor I
theycodeContributor I
asked in Email Templates and Coupons

What is the optimum size for a split image?

I want my image to fill the height and width of the space for a split image- do you know the best size for this please? 

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Taylor Tarpley
Community Manager
1 year ago
O
Contributor II
OliviaCContributor II
asked in Email Templates and Coupons

Will updating coupon settings in Shopify change them automatically in Klaviyo?

Hi! I’ve created a coupon within Klaviyo, then updated the settings of this coupon within Shopify.  Our product is a subscription and I noticed the Klaviyo coupon settings automatically set it to One-time purchase products. After saving these settings in Shopify will the coupons still work in Klaviyo?

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O
Contributor II
1 year ago
S
Contributor I
SoCoolCarterContributor I
asked in Email Templates and Coupons

Product Review emails

Hello, How customizable are the emails for products? For example, I want to send an email to people who viewed the product and the email will have different reviews like product review amounts, or testimonials from the product page it self on that certain product. Is there any coding or is this possible?

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retention
Partner - Platinum
1 year ago
J
Contributor I
JayboboContributor I
asked in Email Templates and Coupons

Table - Stack on mobile

So, I’m very surprised that the Table element doesn’t have a function to allow stacking columns on mobile. I’m trying to create a design where you have [image] [description][description] [image] And I’d like the description to move under the image when I am on mobile.Currently, it’s really not looking great.And adding a “mobile only” version table increases the size of the email and it ends up being clipped on Gmail. The Split option doesn’t work for me as it’s not possible to vertically align the description textAnd the column layout just adds useless bits of code + I need to add single columns on top of each 2-column I want to create to give more space and to add titles and description to my design.Overall, I’m stuck between trying to create a mobile-friendly version of my email and good design :/Now I understand more and more why most ecom brands are going for the “image” only emails as it makes it much easier to do whatever you want without risking to have emails ending up too heav

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W
Klaviyo Employee
1 year ago
G
Contributor I
grizelclothingContributor I
asked in Email Templates and Coupons

I have a problem with shopify notification templates.

i haven’t edited anything from the code and it still wont work. could somebody help?  

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stephen.trumble
Community Manager
1 year ago
L
Contributor I
lovu.dkContributor I
asked in Email Templates and Coupons

How do I fix the image being cut?

 

1
Taylor Tarpley
Community Manager
1 year ago
J
Contributor I
jlomesContributor I
asked in Email Templates and Coupons

Design Question: Split email color block

Hi Y’all,Kind of a entry level question here but can’t find the right answer so I thought I’d post here.How do I work the settings within the editor to have the background split color in the middle of the photo like in this example? I’m sure it’s an easy answer but I can’t figure it out to save my life 🙃Thanks! 

4
E
Problem Solver I
1 year ago
hallie.ju
Klaviyo Employee
hallie.juKlaviyo Employee
published in Email Templates and Coupons

How to remove Klaviyo branding from email templatesTutorial

If you still see Klaviyo branding in your email templates (in desktop or mobile view), you likely don't have an email subscription at this time.Please note that Klaviyo branding can only be removed from email template when you have an active profile and email subscription plan with Klaviyo. For further information ,here is a little bit of context related to Branding within email footers.If you wish to change how Klaviyo branding would appear in your email template, please navigate to Settings > More > Klaviyo Branding. This nitty-gritty article on How to update the Klaviyo branding in the footer of your emails also provides t more information regarding this!Checkout the tutorial video below: To read more about branding, billing, and upgrading check out these resources:How free and paid plans differ Understand how Klaviyo billing works How to change your billing plan in Klaviyo

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retention
Partner - Platinum
1 year ago
V
Contributor I
vimaljroyContributor I
asked in Email Templates and Coupons

How to collect post-purchase star ratings/feedback?

Hi, I’m  trying to collect feedback 24 hours post-purchase for a services company. Just a simple 5-star rating with the option to send a comment if they want to. Any idea how I can do this? Should I integrate a typeform or a surveymonkey or something?Very new to klaviyo, thank you for helping!

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S
Contributor I
1 year ago
M
Contributor I
marketerContributor I
asked in Email Templates and Coupons

Links Opening

Some of my links open in new browser tabs, how do I make them stay in the same tab?

1
chloe.strange
Community Manager
1 year ago
F
Contributor II
FmsojoContributor II
asked in Email Templates and Coupons

How do I display price including VAT in my Abandoned Cart email?

Hello,The product price in the abandoned cart emails is without vat, i need to display price including vat, what should i change in this line here? Quantity: {{ item.Quantity|floatformat:0 }} — Total: {% currency_format item.LineTotal|floatformat:2 %}

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Taylor Tarpley
Community Manager
1 year ago

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