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My first problem is that my rep told me to go ahead and sign up for our account a long time ago which I did. Now my 60 day free support is no longer available since I wasn’t ready to work on a full integration at that time. Its nearly impossible to get in touch with anyone now. The other issue is that I am having problems with permissions when i try to activate the oAuth. This is the error I get There was an error integration the Klaviyo account Ingram's Water and Air with Magento 2.Missing required role resources for: Carts > Manage Carts Customers > Customer Groups Customers > All Customers Sales > Operations > Orders > Actions > View Stores > Attributes > Product Catalog > Inventory > Products Sales > Operations > Shipments Stores > Settings > All Stores Marketing > Communications > Newsletter Subscribers how do I correct this issue
I'm wondering if there is an option where I can just have someone set everything up for me. I'm trying to add my email campaigns but I see I have to break apart and individually upload each text/image etc from my Canva templates instead of just drag and drop. It's going to take me hours where it might take someone knowledgable minutes. Is there a feature that I can have everything done for me? Obviously it would be an upgrade or pay feature but does it exist? Please help! I'm an old lady with minimal tech knowledge! Help!
I have created an email campain which I wanted to test sending times with. So the mails are identical with several sending times. After the first mail was sent I recieved customer feedback about a mistake I made. Is there a possibility to fix this for the mails scheduled for sending later? (There are a few hours left until the planned time)
Hey!So, I am customizing multi-step email and SMS popup and I have 2 questions.1) Is there any way through which I can get my customers' phone numbers (customers who are visiting my website on their phones) by asking them to type their phone numbers? Cause on the desktop you can just type your phone number while in phone you have to click on subscribe and it will take you to your text messaging app and you have to send a default text to me to subscribe to my SMS. When I am customizing the whole popup in a mobile’s preview, the ‘success’ and ‘+ step’ options are disabled, while again in desktop they work perfectly fine
Hi, I want to create a landing page on my wordpress site for a klaviyo newsletter. How do I embed my klaviyo form on the wordpress site’s body. I read some articles but I am not familiar with coding. Any detailed explaination will be highly appreciated
I’m wondering why the Klaviyo team has decided to remove the edit image feature from the template editor? I relied heavily on that feature to edit images down to a lower file size and add rounded corners — my whole process revolved around this feature and it’s disrupted the whole end of week for my output.Have you done this to cut down on the server space required to resize & edit images? I just can’t see the value in removing every edit option except for “Crop”.
With BFCM coming quickly, what is one tactic or strategy you recommend as a must-have for your cart abandon series?
Hello Klaviyo Community,Last month, I posted a similar discussion on creating a high-performing welcome series and it was so helpful to hear from so many your thoughts and recommendations. If you haven’t seen that discussion, check it out below. As we ramp up towards BFCM and the holiday season, having a highly effective cart abandon series to remarket to prospective customers, in my opinion, is just as important as getting your campaign/promotional strategy dialed-in. I’d love to learn from the community, what is one or two tactics or strategies you recommend as must-haves for a cart abandon series for BFCM?Calling all Klaviyo Champions to the table to share! 👉 @Ashley I. @Kylie W @inboxingmaestro @KatherineB @ebusiness pros @retention @chelsgrove @Akers Digital @Bobi N. @Spark Bridge Digital LLC @Omar
I have a question regarding a flow I set up to create a unique number for each customer who received the email. I used a date property because I couldn't figure out any other way. But now I need to download the list with all those unique numbers, and I'm hoping there's a way to do it because we're doing giveaways based on the numbers. Is there a way? Thank you!
Hi, I’d like to create a pop-up that only shows to existing subscribers but thatdoesn’t add them to a subscriber list (they’re already on it) links to the manage preferences link instead and also has an extra step to show a discount couponIs that possible?Thanks
I have a pop up from which I would like to pass page url information as a silent property so that the welcome email can mention that brand ( or even better shopify product vendor information ). Is this possible? Thanks in advance Sean
I recently updated my website on Shopify to a completely new template than what I was previously using for my new customer discount pop up. When I switched over to my new template, the pop up did not come with it, and I can’t figure out how to get it to my new template. I’ve tried recreating it and publishing, but that didn’t work. Anyone have a solution so I can continue to get email subscribers? Thanks in advance!
Hello everyoneBasically what is states in the tittle. We manage several accounts, and none of them seem to be sending preview emails to any email address. Already checked and none of them have reached the previews limits and from time to time one of the attempts manage to land a preview in an inbox.They are also not landing in spam or being bounced or otherwise. Regular sends seems to be working well, is just previews of any kind (emails, SMS and MMS) which aren’t working.Is anyone else experiencing something like this?
Hello community members,I need your advice. Is there a free method that allows connecting Woocommerce Coupons with Klaviyo?I’d like to create a flow with coupon codes and send an unique coupon (with a deadline) to unique user.I noticed an existing Shopify and Magento integration. When can we have Woo available?
I have a list of around 300 custom properties we are using and I’d like to find a way to bulk upload them to a segment definition filter. Right now it seems like my only option is manually enter them as “OR” filters but this is very time consuming for so many properties. Surely there has to be an easier way to do this?
We draft all our emails in Google Docs and port over the content into Klaviyo’s drag-and-drop editor.The main issue we have is with bullet points. On every single email, we need to perform these steps at least once. It’s definitely a pain and something that could be automated.I am aware of other recommendations to clean out formatting to give yourself a clean slate, but that takes even more time, because we then need to re-create all my hyperlinks and formatting again.It seems like Klaviyo is able to understand Google Docs formatting pretty well overall, so could we just make it automatically add the padding to bullet point lists as in the linked steps above ?
Good Afternoon! Having a hard time figuring out an integration issue, so thought I would reach out to the community. I work for a B2B company that sells cell phone accessories to cell phone providers/stores. We currently have Netsuite as our CRM, which houses all transactional/purchase data from our customers and our website is protected by a log in screen. Due to this siloed data, I cannot connect the purchase data with our email data in Klaviyo, nor accurately track any clicks within the emails as they drop off at the log in screen. We would like to start behavioral sending, but without that data I cannot move forward with this initiative. Can anyone point me in the correct direction? I found a javascipt tracking code in a Klaviyo article that we can imbed on our website, but I also need to figure out how to push netsuite data into klaviyo. Halp!Thank you!
Has anyone designed and set up a holdout test in Klaviyo to help determine their optimal email sending frequency? Just looking for tips and best practices for setting up such a test in Klaviyo, since the platform doesn’t offer an out-of-the-box solution for this, and I believe it requires several layers of multiple steps to pull it off.I’ve read a few general online articles about setting up holdout tests, but nothing that has gotten into deeper specifics for this particular use case. Thought I’d ask in here. :-)Thanks!
Anyone figure out how to recommend highly personalized products based on zero-party data (e.g. a quiz)?
Hello. I have a question about getting data into Klaviyo for more personalized product recommendations.For context, we’re building a Shopify app that uses a special kind of campaign to generate and share dynamic quizzes. So, for example, for Halloween you could automatically generate a quiz like “Are You a Skincare Witch or a Moisture Mummy? Find Out Now!” in a few minutes to your lists, on your site, social channels, etc.Your customers would take the quiz and get timely product recommendations along with other preference data you could use for follow-on marketing campaigns.Klaviyo has some built-in options to make recommendations:But how to we send this new quiz data to Klaviyo to make even more personalized recommendations?I reviewed the Klaviyo docs on this, but see no obvious way to do this.The preference would be an option like: Personalize based on “Products a customer may like based on quiz results” where we either 1) give Klaviyo the customer preferences to recommend the produc
Hello,I’m using Klaviyo on WooCommerce and on my store I’m using a third party checkout (CartFlows).Previously I was using Abandoned Cart Recovery for WooCommerce (same creators of CartFlows) and everything was working as expected, but I moved to Klaviyo for different reasons.I correctly rebuilt the cart url to bring back customers, but when they reach the checkout all fields are empty.I tried to trigger the flow with different emails and in different ways, but I always got the same issue.I know Klaviyo has problem with third party checkout, but I think there’s a way to take advantage of Abandoned Cart Recovery plugin to do this.Abandoned Cart Recovery create is own token to save customer information into checkout.Does anyone can help me step by step in passing this token to klaviyo and put it into the link? Or maybe creating an event? Thanks.
Hi there, I use shopify to sell workshops, and I would like to populate my order confirmation email with additional details like location and time. The typical shopify order confirmation email only includes the name of the product & variant. I have already set the date and time and some additional texts as a metafield in shopify but I am having trouble locating that metafield data and loading it onto klaviyo. Would be great I could get some help on this. Thanks so much.
Hi,I am trying to add additional data for magento event (“Checkout started” and “Fulfilled Shipment”).For this we extend response of Magento for following REST API call (for “Checkout started” ):https://mymagentourl.com/rest/V1/carts/search?searchCriteria[currentPage]=1&searchCriteria[pageSize]=100&searchCriteria[sortOrders][field]=created_at&searchCriteria[sortOrders][direction]=DESCAnd when I check response in Postman, I see required data (some additional images). But when I check Activity Details for this event in Klaviyo - I do not see this data.Can you help me, probably I am checking incorrect rest request? Or probably not all data from API response is available in “Activity Details” ? Thank you in advance!Alex
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