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10825 Topics
Y
Contributor I
yasmincrownContributor I
asked in Campaigns and Flows
Order Confirmation - Flow or Conditional Logic?

Hey Klaviyo Community,We’re new to the platform and we’re trying to set up personalised order confirmations, each containing different information depending on the collection/s purchased. We’re a made to order business and our collections have different lead times, we’d like to be able to tell people when to expect their order.Would the best way to set this up be:A). A flow containing every variation of order possible with an individual email confirmation for each variation. We’ve tried to map this out and believe this would result in 33 possible combinations and so 33 different confirmation emails.B). Using conditional logic to show/hide paragraphs within a ‘master’ email confirmation, depending on which collections have been purchased. We’ve had a look at this but the required text for one collection can change depending on the other collections purchased at the same time. We’re not totally sure how many conditional logic variables can be placed on one block.C). Is there another way

1711
JessFosnough
Expert Problem Solver IV
10 months ago
chelsgrove
Partner - Gold
chelsgrovePartner - Gold
asked in Sign-up Forms
Embedded Forms Getting Bot Signups

Hi All -  My client has a bunch of embedded forms to personalize for each of their influencers and their followers. We got hit with spam sign ups, so we disabled the pages on the site for now until we are ready to use the forms again. The issue is these bots are still signing up and it is the exact same name every time. I am wondering if they have the embed code and entering it somewhere else? Has anyone ever run into this issue? And double-opt in is not the answer I am looking for!

4233
KatherineB
Partner - Platinum
10 months ago
L
Contributor III
LiisiContributor III
asked in Analytics and Deliverability
No Placed Orders events on Campaign page

Hi there!I'm encountering a peculiar situation. Since February 1st (when we updated everything concerning the new Google/Yahoo policy thingy), all the campaigns we've sent out display open rates and click rates, but the Placed Order analytics remain at $0, even though we're certain there should be a significant number of orders stemming from these specific campaigns. Are there additional actions we need to take in Klaviyo concerning the Google/Yahoo policy changes that were implemented on February 1st? Given that all other Placed Order results were accurately reported before this date, I suspect it might still be related to these changes.Thanks in advance!

933
kaila.lawrence
Community Manager
10 months ago
J
Contributor I
jeanicecContributor I
asked in Integrations and Reviews
Optimonl Leads Not Going into Klayvio

I recently integrated Optimonk to Klayvio to trigger a flow but once the lead is captured through Optimonk it does not drop into the newsletter list in Klayvio. i hace to enter manually. Any suggestions?

241
kaila.lawrence
Community Manager
10 months ago
S
SKIN AT WORKNew Member
asked in Sign-up Forms
Driving to a sample experience

Hi there.  We are a small skincare brand and are looking to increase our conversion by driving our Klaviyo emails to a sample experience.Email flow prompts a consumer to get free samples of our product to try.  Trying is believing. Link from email leads to a form to collect address and verify email addy. Address leads are actioned by sending out a sampler pack of our products via snail mail.Does Klaviyo provide anything like this?  It would be great if I didn’t have to pay some 3rd party to do the form collection as the monthly charges on that are kinda cray.  I anticipate collecting 200-500 addresses per month to start.  Thanks!

502
JessFosnough
Expert Problem Solver IV
10 months ago
L
Active Contributor II
LaurentActive Contributor II
asked in Campaigns and Flows
Links not opening

Hi, For some of our users, when they clink on our links, the tab does not open. Here is an example from one of our clients.   Do you have any ideas on our to solve this ? Really annoying. Thanks,Laurent

941
M
Partner
10 months ago
L
Active Contributor II
LaurentActive Contributor II
asked in Campaigns and Flows
Links not opening correctoty

Hi, For some of our users, when they clink on our links, the tab does not open. Here is an example from one of our clients.   Here is the link : https://omaj.fr/pages/club-omaj?utm_source=%262%20%5BINCLURE%5D%20-%20ENGAGED%20180%20DAYS%20%20%20%20-%3E%20%20%20%20%20Produits%20%2B%20consent&utm_medium=email&utm_campaign=%5B20242102%5D%20Points%20doubl%C3%A9s%20%2B%20focus%20missions%20%2801HQ3B9TP2DJDFVVQJ7TABNR6D%29&_kx=28m1nFcxphFaYCQFgdXOJw.Ua2cL9 Do you have any ideas on our to solve this ? Really annoying. Thanks,Laurent

411
M
Partner
10 months ago
N
Contributor I
Nicole_bContributor I
posted in Campaigns and Flows
Custom property changing back after it has been updated

We are using a custom property to put a profile into a segment which is then the trigger for a flow where customers get an email to welcome them to our private buyers program. However I am having an issue where profiles keep getting kicked out of the segment. Full story is the submit a form to be accepted into a private buyers program (PBP), at that point they are allocated a custom property ‘PBP Status’ equals ‘Pending’. If they fill particular requirements they will have that property updated to ‘Accepted’ so ‘PBP Status’ equal Accepted.Once accepted they then fall into a segment ‘PBP Members’However, we are having issues where people keep ‘falling out’ of the segment and their PBP status is being set back to pending (the only place this should be set is when they fill out the original subscription form).Can someone help me figure out how to stop this happening?

242
N
Contributor I
10 months ago
Konic Group
Problem Solver I
Konic GroupProblem Solver I
asked in Lists, Segments, and Profiles
Is it possible to send emails to implicit consent profiles?

Hi everyone,I do have a question about how you guys deal with implicit consent profiles. In my case, these are the people that give us their mail addresses but they do not click to opt in our email marketing. We still send flows for these people (abandoned check out, browse abandoned, viewed abandoned, etc.) but tend to not send any campaignsMy question is:Is it possible to send flows and campaigns to these people?

10013
Konic Group
Problem Solver I
10 months ago
DavidSandel
Partner - Silver
DavidSandelPartner - Silver
asked in Integrations and Reviews
MailChimp integration imports contacts as "Never subscribed" email consent

I’ve recently migrated a client from MailChimp to Klaviyo and noticed that all the contacts are coming in as “Never subscribed” as their email consent status. I’m well aware that we can still email these people, but the client is a bit nervous since Klaviyo’s very own support documents state that “you should take caution when emailing contacts with this consent status.” When in fact, they were ‘subscribed’ in MailChimp. The workaround is to manually export the list from Klaviyo once the native migration is done, then turn around and re-import it with the consent status properly set.  On top of that, there is currently no way to build a segment of contacts that have “Never subscribed,” so there’s no way of actually following Klaviyo’s advice of not emailing them. How can you not email them if you can’t tell Klaviyo to ignore them when sending a campaign that they may otherwise meet the conditions for? Klaviyo needs to:Update their MailChimp integration so that ‘subscribed’ contacts come

4945
W
Contributor II
10 months ago
R
Contributor I
rhen.stonewardContributor I
asked in Analytics and Deliverability
Active on Site Vs Email Clicks

I’d like to know how active on site is being measured differently than clicks to links in an email.For example, a recent campaign we sent included ONLY links to our website (excluding the unsubscribe link), which is integrated with Klaviyo’s site tracking. The total unique clicks on that email was 1,464 with a 905 unique users clicking. Yet, the Active on Site metric only counted 220. What’s happening?

4491
kaila.lawrence
Community Manager
10 months ago
J
Contributor I
JayneGContributor I
asked in Analytics and Deliverability
Will changing reply-to-address change/mess up anything?

Given that we have to follow the new Google & Yahoo sender requirements, will changing our reply-to-address on Klaviyo mess up with the deliverability, etc.?According to the new sender requirements the sender address and the dedicated sending domain need to be the same, otherwise we can't send to Yahoo and Gmail addresses. But how about just changing it on every campaigns? For example here: Our current setup is that we have 3 different domains for 3 different geos but we only use 1 email address as our customer service contact point.How does this work for others with the same setup as ours?Thank you! Hoping to be helped here.

5811
kaila.lawrence
Community Manager
10 months ago
B
Contributor IV
blissyContributor IV
asked in Analytics and Deliverability
Will using Branded Sending Domain be mandatory?

I understand Klaviyo really wants its customers to comply with new Google and Yahoo whims. My question is will this be mandatory? Will Klaviyo disable its own customers who are not especially excited on dedicating time and resources to byzantine deliverability stuff?

3324
kaila.lawrence
Community Manager
10 months ago
J
Contributor I
JJPLContributor I
asked in Integrations and Reviews
How to use it on local / staging enviroment?

I would like to ask how looks data sync in case of local / staging enviroments?What is the process to test functionality / sync integration in Magento 2 via module and any customization needed?What if some emails in one env overlap. how to avoid sending data to customer emails etc. or overrides? 

3441
retention
Partner - Platinum
10 months ago
R
Contributor I
RajivContributor I
asked in Campaigns and Flows
Why don't I see Webhook activity in a customer profile who went through Webhook flow?

I have one webhook flow and a few simple email flows. Webhook is triggered when a user enters a segment. when i check the profile - i see in the events dropdown  all my flows (and some other events) - but i do not see the webhook flow. Why is that?

701
Taylor Tarpley
Community Manager
10 months ago
D
Contributor I
daiquiriparisContributor I
asked in Campaigns and Flows
Back in stock button showing on products in stock // Dawn free theme Shopify

Hi everyone, I installed properly the back in stock flow + button but it’s displaying on product pages that are actually in stock. Can somebody help ?  Theme: Dawn 6.0.2Preview link: https://01ygsgyh3tco8v4e-66207744226.shopifypreview.com

6133
J
Contributor II
10 months ago
S
Contributor I
sammiemochiContributor I
asked in Sign-up Forms
How to add 2 first names in email template?

Hi there,Imagine customer sign up to your email list. You ask for their first name (Emily) on one line, their significant other on another line. When you send welcome email to the customer, is it possible to have it written as “Hi, Emily and Brian welcome to our community!”  Thank you!

633
S
Contributor I
10 months ago
K
Contributor IV
kenw232Contributor IV
asked in Lists, Segments, and Profiles
What is the exact format for a profile ID?

I have seen that “Every profile has a unique ID that you can find by navigating to the profile and looking at the URL. Look for the 26-character ID, as illustrated in the image below.”This is wrong.  I have seen profiles ID such as “Yzgepw”.  What’s the story?

1943
kaila.lawrence
Community Manager
10 months ago
L
Active Contributor II
LaurentActive Contributor II
posted in Campaigns and Flows
Creating weekly custom products emails depending on property ?

Hi, We are a second hand company quicly growing, with 50k+ products and 80k clients. We are gathering informations about our customers and we would like to send personalize product emails automaticaly everyweek. What would be the way to do it ? To start, we want to keep it simple, with a combination of gender and sizes (shirts and pants). Thanks a lot,Laurent 

302
L
Active Contributor II
10 months ago
L
Contributor III
lisaspencerContributor III
asked in Campaigns and Flows
Automatic BCC of all emails

We have Pipedrive as our CRM system and you can have access to all customer emails received to a specific inbox. Ours is a hello@ type email address and we have most, if not all, emails related to our business BCC'd through there and re-forwarded so every email sent to and received from the customer will appear in their profile on Pipedrive. We send client’s various emails (whether campaigns) or individual personal emails. They are always sent from ‘hello@', however this email never appears in our hello@ inbox and subsequently does not appear in our client’s Pipedrive account. Pipedrive gives us a Smart BCC email address to that we can attach to any email and it will appear on the user’s account.  Can anybody help me out? Is there a way to BCC all emails through Klaviyo so they actually appear in the inbox, or Pipedrive user’s account? 

3955
D
Contributor I
10 months ago
O
Contributor II
OliArceContributor II
asked in Campaigns and Flows
Can someone help me with a Vtex and Klaviyo Integration

I made the Klaviyo integration thru Vtex as an app, but my flows are not working. I´m not able to see the Vtex events in the metrics list. The only ones that appear in the list are the Shopify ones. Does any one know how can I verify that the integration is working correctly, and make the event list appeat in my flows?

2843
V
Contributor II
10 months ago
M
Contributor IV
mscheurichpatouContributor IV
asked in Campaigns and Flows
Flow notification with profile's data interpolated, not recipient's data

 I’ve configured a Flow to send an email notification to a chosen internal address, which is in response to a profile fulfilling some kind of conditions.How do I interpolate details about the target profile into the notification, without referencing the recipient that will receive the notification itself? Wouldn’t `{{ person }}` refer to the recipient? Is there something I can use in `{{ event }}` ?

2115
S
Contributor I
10 months ago
S
Contributor I
salamudContributor I
asked in Campaigns and Flows
Trigger tagged order send mail!

Hi community! Who can help me please, how can i make a flow like this.In the Shopify Flow we made a automatic tag for orders that contain:Products from a  collection page The payment gateway is COD (Cash on delivery)And its working ok.But we have another problem, we made a Flow already in Klaviyo.In case its Placed Order with tag, it should send him and email, but its not working ( What we have to do? Help please.

1142
S
Contributor I
10 months ago
P
Contributor I
Peléton
asked in Campaigns and Flows
Preventing Over-Purchase Errors

Hello,I'm looking to create a targeted email flow in Klaviyo and need some guidance. My goal is to send a personalized email to customers who have purchased more than one of the same product from our "Plakater" collection because it’s often a mistake. But how do I setup the filters? The rule should be if there’s more than 1 of the same SKU from “Plakater” collection the flow should activate. I appreciate any advice, examples, or resources you can share to help me set up this email flow effectively.Thank you!

431
gmartu
Partner - Silver
10 months ago
S
Contributor I
simonbarkerContributor I
asked in Campaigns and Flows
Access Shopify product name dynamically

We have our Shopify catalog synced with Klaviyo so it feels like we should be able to dynamically access properties on those products in our marketing flows, specifically the product name.Is there away that in our templates we can do something like {{ shopifyProducts.PRODUCT_ID.name }} where the PRODUCT_ID is the id of the product from Shopify?To clarify this is not in the an email triggered by Shopify, this is in our normal marketing emails that haven’t been triggered by an event from Shopify.

1482
S
Contributor I
10 months ago
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