Skip to main content

Got a Question?

Looking for help using Klaviyo? If you can't find what you're looking for using the Search tab, ask your question here and the Community will help get you where you’re going!

10824 Topics
S
Contributor I
Stephan TerhaarContributor I
asked in Accounts and Settings
Second Sending Domain - Languages

My client operates in the Netherlands and in Germany. Now they set up a working domain for The Netherlands but want to set up a decent domain for their .de customers too.Is there a way to set up a second domain in Klaviyo so their mails can be send from: @Companyname.nl and from @Companyname.de. Thanks for your help in advance!

2351
Taylor Tarpley
Community Manager
10 months ago
N
Contributor I
NieveContributor I
asked in Campaigns and Flows
How to exclude Shopify POS sales from a post purchase flow for online sales only

Hey there,  I only want to send a post purchase flow once order has been fulfilled to our online customers. Unfortunately our in store customers (Shopify POS) are confused as to why they’re getting these emails that mention about delivery and shipping etc Is there a way to exclude Shopify POS orders from the post purchase flow and have them only go out to those who ordered online. Many thanksNieve 

3354
K
Partner
10 months ago
E
Contributor I
EatCCCContributor I
asked in Campaigns and Flows
automated email reply

Is there a way for a button within an email sent from Klaviyo to create an auto reply email?

811
stephen.trumble
Community Manager
10 months ago
U
Contributor IV
USMarketerContributor IV
asked in Analytics and Deliverability
From Gmail's Promotion Section to Primary Section.

Hi everyone,I have been sending email campaigns and emails via automated flows through Klaviyo from quite some time now, I want to ask if there’s a way where can align emails that land directly in the primary section rather than in promotions, moreover, how can we check if our emails do into primary section or promotions in Gmail recipients?

1101
Adam Ragsdale
Partner
10 months ago
E
Contributor I
elizabethrbbContributor I
asked in Lists, Segments, and Profiles
How to Segment by Last Email Sent

How do I create a segment of recipients who have not received an email within the past nn days? Not just they didn’t click or open or it didn’t get to their inbox — people who didn’t receive a message because a message was never sent to them?

1224
kaila.lawrence
Community Manager
10 months ago
M
Contributor I
MikioiContributor I
asked in Lists, Segments, and Profiles
Lost 1/3 of my emails when moving from Flodesk

Aloha, Iʻm having trouble. Last Year I moved my email list from Klaviyo to flodesk because I felt like flodesk was too complicated for my needs. I just decided to move back to klaviyo because it has much more capabilities. Iʻm unsure why iʻm only able to send emails to 1/3 of the emails I had in flodesk. I see profiles, but iʻm not able to make these people in to a list or segment. 

871
kaila.lawrence
Community Manager
10 months ago
L
Contributor I
lwiesingContributor I
asked in Campaigns and Flows
Prioritize upcoming flows over campaigns

Hi Klaviyo community,does anyone know if there is a way to prioritize upcoming flows over campaigns? For example: It’s a user's birthday and he’ll receive the birthday flow at some point today. Therefore, I would want to skip the usual campaign in the morning for this user and only send the birthday flow later. It’s like smart sending, but even before the flow was sent.I’ve seen options like that at some other tools.Thanks and regardsLarissa

541
Adam Ragsdale
Partner
10 months ago
T
Contributor I
tomalloydContributor I
asked in Campaigns and Flows
Stray lines in Outlook 2016

Hi, I have an issue with rendering in Outlook 2016.This is using the built in builder, rather than custom HTML.I have lines appearing between blocks (but not all blocks) - in this case a text box and a button box. There are no boarders applied and the background colour is set to white.Some examples are below. Could anyone shed any light on this please?Many thanksTomVersion rendered in Outlook: Here’s how it looks in the builder and in Gmail/Apple Mail. 

5724
M
Contributor I
10 months ago
E
Contributor I
EvaLegoContributor I
asked in Campaigns and Flows
Flow filter vs conditional split

I hope I will manage to explain this clearly.Because we offer a 10% discount in our Welcome popup flow, we want to exclude those contacts from campaigns. In order to achieve that, we set up an action at the beginning of the flow that says “Add ‘Welcome Popup’ to the property On Flow”.Then we create an exclusion segment with all the people that have ‘Welcome Popup’ on their On Flow property.At the end of the flow, the property is set to remove the ‘Welcome Popup’ value and the contact can receive campaigns.BUT.We also have a flow filter on this Welcome flow. The filter says “Placed Order 0 times over all time”, meaning only people who have never purchased can get the Welcome emails. The flow contains 5 emails and the filter should be checked before every email.BUT.Before every email, we also use a conditional split to check if an order has been made during the delay. This is to ensure that the ‘Welcome Popup’ property will get removed if the contact doesn’t get to the end of the flow, b

741
E
Contributor I
10 months ago
M
Contributor I
MathiasContributor I
asked in Campaigns and Flows
Will imported contacts recieve flow e-mails when flows are turned on agian?

I have imported new contacts from another e-mail platform while my welcomeflow is turned off. Will the imorted contacts recieve flow emails when i turn the flow on again now? I have imported about 500 contacts, and i do not want them to revieve the e-mail because they already got it on the other platform.Hope you can help.

371
JessFosnough
Expert Problem Solver IV
10 months ago
N
Contributor IV
Nick_rackattackContributor IV
asked in Campaigns and Flows
Applying discount $ to order value in a flow

I have an interesting problem I am keen to explore with the community. We are running a promotion on estimates where if the total order value is >$600, then you are eligible to a $100 discount. This offer is only available in store so we are encouraging people to take the email in store as proof of the offer (there is a technical limitation where we cannot pass a discounted value to klaviyo, only the true total). The email is included below shows the dynamic price data in a table which is pulled from our database.  Is there a way I can add a new row under the ‘Grand total’ row which contains to total value - $100? So in the example below it would have the new total as $1255.77.  Is this possible? Thanks! 

2312
M
Contributor I
10 months ago
C
Contributor I
Christie89Contributor I
asked in Analytics and Deliverability
High Bounce Rate - Verizon Media Group

I’m experiencing an extremely high bounce rate from the Verizon Media Group. And looking at the recipient activity in my latest campaign, the majority of emails that (soft) bounced were @bigpond.net.au, @westnet.com.au and @iinet.com.au. I’m assuming there is a correlation between Verizon Media Group and these addresses, but can anyone shed light on what might be going on here? Or does anyone have advice on how to remove these accounts once and for all?

6991
M
Partner
10 months ago
K
Contributor I
Kristen BLContributor I
asked in Campaigns and Flows
Add to cart email flow

Hi There, I’m creating a flow where Once a customer has purchased an item from our site - after 30 minutes we will follow up with an email offering them a discount on a specific product that would pair well with the item previously purchased at a discounted rate. Is there a way to get the button in the email to Link back to the persons cart with this NEW item already discounted and in their cart? So far i’ve only been able to make the link take them to the product page - they then have to click add to cart on our website. I did get the discount to auto apply that way but ideally we would like to cut that step of them having to add the item to the cart.  Thanks so much

1355
Adam Ragsdale
Partner
10 months ago
Nanette
Active Contributor I
NanetteActive Contributor I
asked in Lists, Segments, and Profiles
Collected birthday as text input instead of date input

Hi! When I initially started collecting new profiles in Klaviyo, I included birthday data so I could build up that segment. However, I didn’t realize at the time that I set up that data field as a text input instead of a date input. Before I get too in the weeds with trying to set up the segment (and risk screwing things up even more!), is there a way to work with the data I’ve already collected as a text input? Meaning, can I set up a segment that will pull the correct information each month...or is there a way to correct the data I already have by converting that property to a date vs text?  My thought is to export the profiles into a CSV, correct them and reimport them...but I haven’t dug into this yet to determine if that’s doable or even a viable option.I have about 25-30 profiles affected by this (and have corrected the signup form so it is now collecting the info as a date). Thanks so much!Nan

532
Nanette
Active Contributor I
10 months ago
D
Contributor I
DrinaThurstonContributor I
asked in Sign-up Forms
set up and sign up form

Hi!I am sponsoring an event next month.I want to create a QR code for attendees to sign up to my site and subscribe for a chance to Win a prize.Where do I start with setting this up? I already have a pop up with a code for those who subscribe.Q is? Do I create a new page on my shopify store, and then create a sign up form which directs them to the page to enter? Any suggestions welcome! Thanks!

1041
Taylor Tarpley
Community Manager
10 months ago
D
Contributor I
DrinaThurstonContributor I
asked in Sign-up Forms
Campaign set up and sign up form

Hi!I am sponsoring an event next month.I want to create a QR code for attendees to sign up to my site and subscribe for a chance to Win a prize.Where do I start with setting this up? I already have a pop up with a code for those who subscribe.Q is? Do I create a new page on my shopify store, and then create a sign up form which directs them to the page to enter? Any suggestions welcome! Thanks!

1351
Taylor Tarpley
Community Manager
10 months ago
8
Contributor I
8046allanContributor I
asked in Email Templates and Coupons
Table cell Background Colour appears different on Gmail

I have a background colour set on a text cell so that it matches an adjoining image. However, when the email was sent out to customers it appeared different in Gmail. GMail screenshotKlaviyo Screenshot 

2701
Taylor Tarpley
Community Manager
10 months ago
S
Contributor I
SiuilaRuinContributor I
asked in Lists, Segments, and Profiles
Segment - didnot open email BUT not recent subscribers

Hello there, Im trying to clean up my list. So I have created a list with those who did not opened an email the last 90 days for example.I want to exclude all those who where subscribed the past 7 days, so I can export the list and add it into the suppressed profiles.Any ideas?

342
kaila.lawrence
Community Manager
10 months ago
A
Contributor I
Ann BContributor I
asked in Email Templates and Coupons
When will the Twitter bird icon be updated to the "X" symbol in templates?

Hello,  I am curious about if Klaviyo will be implementing the new “X symbol for Twitter bird logo anytime soon. I can create a custom transparent logo, but it seems like this should be a company wide update and available in the social block settings. Thank You

1112
P
Contributor I
10 months ago
M
Contributor II
mreallContributor II
asked in Campaigns and Flows
Is it possible to increment/decrement a property in a flow?

I’d like to create a property on a contact that acts as a counter. When a specific event happens, the property for that contact should get incremented. When another event happens, the property should get decremented. Is that possible? I only see the option to assign a specific value to a property.

2585
stephen.trumble
Community Manager
10 months ago
M
Contributor I
MikioiContributor I
asked in Sign-up Forms
Landing page

Is there a way to create a landing page with its own url to collect emails and data. I want to link this page to my link tree. Flodesk had a form like this. Is there something similar on Klaviyo?

2991
Adam Ragsdale
Partner
10 months ago
K
Contributor I
Kristen BLContributor I
asked in Campaigns and Flows
Abandon Cart - Dynamic Coupon - Back to Cart Link

Hi There! I’m hoping for some help! So I’m updating my abandoned cart flow.I’m now including a Dynamic Coupon Code in the email for 10% off the items the customer has abandoned.So what I want to happen is for them to be able to click on the button - that will then bring them back to their abandoned cart with the items and also automatically apply the 10% dynamic code so all they have to do is click ready to checkout. Is there a way to do this? Thanks so much! 

3814
stephen.trumble
Community Manager
10 months ago
S
Contributor I
selomenikaContributor I
asked in Campaigns and Flows
Campaings are getting cancelled even though I did not reach the limit on free version

Hello, I use free version of Klaviyo and I have been trying to run a campaign for the purchasers but unfortunately the campaigns I have trying to create has cancelled and I can not find out the reason, any help is much appreciated 

6262
stephen.trumble
Community Manager
10 months ago
K
Contributor I
KathleenDDD
asked in Campaigns and Flows
Abandoned cart prestashop tag

Hello !I need help with the abandoned cart feed, specifically with the block configuration. I can't find the URLs (tags) to enter when using Prestashop.The block (photo and text) doesn't appear when previewing the email.Can you help me? 

1326
stephen.trumble
Community Manager
10 months ago
K
Contributor I
KathleenDDD
asked in Campaigns and Flows
Panier abandonné balise link prestashop

Bonjour !J’ai besoin d’aide concernant le flux panier abandonné, plus précisément par rapport à la configuration du bloc. Je ne trouve pas les URL (les balises) à inscrire lorsque l‘on est sous Prestashop.Le bloc (photo et texte) n’apparait pas lors de la Prévisualisation de l’email.Pouvez-vous me renseigner ?  

722
stephen.trumble
Community Manager
10 months ago
Terms & Conditions

Links & Resources

Platforms

Partners

Useful Things

About

  • Terms and Privacy |
    © 2024 Klaviyo All rights reserved. Klaviyo and the Klaviyo logo are trademarks or registered trademarks of Klaviyo, Inc. or its affiliates.