Skip to main content

Got a Question?

Looking for help using Klaviyo? If you can't find what you're looking for using the Search tab, ask your question here and the Community will help get you where you’re going!

10823 Topics
L
Active Contributor I
LM0721Active Contributor I
asked in Campaigns and Flows
What happens with the emails when I turn my welcome series to draft

Hello!I have a welcome series of 3 emails with a $100 off code. Email 1 they get right as they signup, Email 2 they get 2 days after, and email 3 is 4 days after. We have 3 sales a year and when we have our sales, i’ve created a separate welcome series that does not include this code.When i set our “sale” version of the welcome series to live, i turn our original welcome series with the code to draft. My question is, what happens to people that are in the flow (and set to receive email 2 or 3). Do they drop out of the flow and not get the email at all? or will they get it when i turn the welcome series back on?Thank you! 

2412
L
Active Contributor I
10 months ago
D
Contributor I
DorisContributor I
asked in Campaigns and Flows
Flow set up

Hi can someone please check if my flow set up is correct? I want to resent an email to non-openers after 3 days, afterwards they should just continue the flow. I am not really sure if time delay is correct so they will receive next mail at the right time or if it is extended by the specified time of 3 and 4 days and will take them longer to come back into the flow.  Thanks :)  

542
ebusiness pros
Partner - Silver
10 months ago
L
Contributor I
lushContributor I
asked in Campaigns and Flows
shopify ,easyship klaviyo post delivery flow.

If EasyShip can send the delivery info to Shopify, can Klaviyo then use that info? so i can use that data as trigger for post delivery flow 

583
stephen.trumble
Community Manager
10 months ago
A
Contributor I
ageorgievContributor I
asked in Lists, Segments, and Profiles
Create segments using custom properties with AND-OR logic

Hello Klaviyo community,I would like to create segments based on custom properties as follows:(property1 = “AAA” AND property2 = “BBB”) OR (property3 = “CCC” AND property4 = “DDD”)It seems that this is not possible in Klaviyo. Am I missing something? Is there any workaround to achieve what I need?Thank you very much in advance!  

1785
ebusiness pros
Partner - Silver
10 months ago
A
Anonymous
asked in Accounts and Settings
How can I cancel a paid plan?

Hi There, I'm reaching out to seek clarification regarding the terms for canceling my paid plan. Could you please confirm whether it's possible to cancel my paid plan at any time?Your prompt response is highly appreciated.Thanks,

3421
Taylor Tarpley
Community Manager
10 months ago
J
Contributor I
Justin BContributor I
asked in Integrations and Reviews
Review page logo showing domain not my own one

 Hello! Not sure why this is happening, however my review submission page is showing the logo for my domain hosting as opposed to the logo I selected and uploaded in the review submission page? I’ve tried deleting, re-uploading etc but for some reason it’s never displaying my own logo, despite it showing in the ‘live proof’ part in Review submission style editing page. Any ideas?  

301
Brian Turcotte
10 months ago
IgotchuSeasonings
Contributor I
IgotchuSeasoningsContributor I
asked in Lists, Segments, and Profiles
How do I get all subscribers in one segment?

So, our situation is a little different than most. Our business hasn’t taken advantage of email marketing until recently. Upon signing up for Klaviyo, we had a list of about 40k emails that we brought over. We had recently installed a spin-the-wheel type pop up through an app via Shopify that got subscribers. We then replaced that with a pop-up through Klaviyo on our website for people to subscribe. Our integration is with Shopify. What we are having trouble with is that we are trying to have one segment that includes ALL of our subscribers and that is obviously continually updating as more people subscribe. We have tried to create campaigns that include everyone that has subscribed within the last 30 days/90 days/6mo/etc—but the system doesn't seem to pull those numbers accurately, because if we look at our metrics, we can see that over 300 people have subscribed in the last month—but our segment only shows about 100. We are having difficulty figuring out why it wont pull these number

5621
In the Inbox
Partner - Platinum
10 months ago
D
Contributor IV
Darren CContributor IV
asked in Analytics and Deliverability
Sales not attributed to email sends

Hi guys,Am encountering a weird issue here. I sent out an EDM on 12th September and it has generated a sale on 15th September. I’ve checked the order and they did made a purchase on the product featured in the EDM, had an internal team to cross check and it is to that particular segment as well.By right the sale should be attributed to the email, yet the sale was not reflected anywhere on the campaign reporting to date (not even on previous email sends too). By right, Klaviyo have a 5 day attribution window (if I’m not mistaken) but it is weird that the sale is not showing up anywhere. The sent email had UTM tracking links on all of the products as well which is quite off. May I understand what could be the issue here? Thanks for the help!

3116
Bobi N.
Partner - Platinum
10 months ago
C
Contributor I
CelebrationsContributor I
asked in Integrations and Reviews
Placed Order suddenly stopped working (Magento)

Hello,I have been using Klaviyo since November and everything has been smooth since initial setup.However now my Place Order is not being recorded , although all other trackings are eg view product.If a customer goes direct to the product and places an order, no activity is now recorder until the shipment tracking kicks in.I recently connected to baselinker and think that may of disrupted something, but even now with baselinker turned off for orders it has not reversed.Is there a fix for this?

481
Brian Turcotte
10 months ago
P
Contributor IV
Paul09Contributor IV
asked in Accounts and Settings
NS Record Type

Hi!I want to set up my branded sending domain, and to do so I need to add Klaviyo’s NS (Record type) to my domain provider.I used Shopify to purchase my domain. I have no NS option in Shopify - just the TXT one. I attached an image for reference.What should I do next? Again, my domain is managed from Shopify, not from a host provider like GoDaddy. I saw that it might worb by switching  from dyanmic to static, but I still want to check it out if there’s any other way.  

103910
Taylor Tarpley
Community Manager
10 months ago
C
Contributor I
chiefbrewerContributor I
asked in Accounts and Settings
Turn off auto upgrade

Hi, I followed the Help Center article to disable the auto upgrade, but I can’t find this option on my account. Please help. Here is what I see on settings>billing>preferences> 

3798
Taylor Tarpley
Community Manager
10 months ago
P
Contributor I
Penny Packer91Contributor I
asked in Accounts and Settings
Why does my sending domain page on account says "Could not load page. Please try again"

I am trying to set up my sender domain. And initially it said it was pending.. but now every time I go to the page, it says ‘Could not load page. Please try again.’  This is under Settings > Email > Domains.This issue has been happening for a few days now. I’ve tried different computers, cleared the cache, and different browsers. Any guidance would be appreciated. 

3206
Taylor Tarpley
Community Manager
10 months ago
T
Contributor II
Tobi ChapmanContributor II
asked in Email Templates and Coupons
Automatically applying WooCommerce coupons

Hey, I’m trying to add a link to my abandoned cart and checkout flows that automatically applies a coupon code on the click of a link. Is this possible?  I’ve tried:{{ organization.url }}/?wt_coupon/{% coupon_code 'CouponName' %}/cart?wck_rebuild_cart={{ event.extra.CartRebuildKey }}{{ organization.url }}/discount/{% coupon_code 'CouponName' %}/cart?wck_rebuild_cart={{ event.extra.CartRebuildKey }} When I click on the link it takes me to the site on a 404 page and it reads that the coupon code couldn’t be found, despite making it within Wordpress/WooCommerce?  Can you see where I’m going wrong? Thank you :)

5583
Taylor Tarpley
Community Manager
10 months ago
R
Problem Solver II
rlscsiProblem Solver II
asked in Sign-up Forms
Embed Form Not Showing

My embed form suddenly stopped working.  I do not have popup blockers working and I stripped all but the essentials from the page trying to get it to work.   Any clues?And, yes, in the code below I changed out my real public API key and real form ID. <!DOCTYPE html><html lang="en"> <head> <script type="text/javascript" src="https://code.jquery.com/jquery.js" ></script> <script type="text/javascript" src="https://code.jquery.com/ui/1.11.4/jquery-ui.js" ></script> </head> <body class="sponsor_body"> <script async type="text/javascript" src="https://static.klaviyo.com/onsite/js/klaviyo.js?company_id=ABC123" ></script> <div style="padding: 40px"> <div id="MainContent"> <div class="klaviyo-form-WXYZA"></div> <div class="maincontent" style=" position: relative; width: 100%; padding: 23px 30px; box-sizing: border-box; " > <div c

10656
Taylor Tarpley
Community Manager
10 months ago
stam_marko
Expert Problem Solver II
stam_markoExpert Problem Solver II
asked in Lists, Segments, and Profiles
Segmenting based on Dynamic Coupon Code

Hi,I’m trying to segment people who have placed an order with a dynamic code.Does anyone have any solution? For now, I only can see the ‘individual’ coupon codes and not the whole group.Thanks,

501
kaila.lawrence
Community Manager
10 months ago
akibJ.
Contributor I
akibJ.Contributor I
asked in Analytics and Deliverability
Added to Cart" event not appearing in klaviyo metric for Dawn theme of shopify

i tried all the snippet recommended by klaviyo but couldn’t do please give me some suggestions and don’t suggest me to contact support team via paid plan if possible please provide me a solution here. I used this code : <script type="text/javascript">var _learnq = _learnq || [];  var classname = document.getElementsByClassName("gTmP6we7jf gp-button-base rounded-none max-w-full relative group inline-flex items-center justify-center no-underline transition-colors duration-300 disabled:btn-disabled disabled:opacity-30 disabled:pointer-events-none hover:bg-g-highlight gp-button-atc");var addToCart = function() {_learnq.push(['track', 'Added to Cart', item]);}; for (var i = 0; i < classname.length; i++) {classname[i].addEventListener('click', addToCart, false);}</script>   My web url is :https://trytacnation.com

821
kaila.lawrence
Community Manager
10 months ago
T
Contributor I
thegiraffefactoryContributor I
asked in Analytics and Deliverability
GoDaddy and Branded Sending Domain

Hello, I started the process of adding the recommended NS Records to my GoDaddy account but I was curious...will adding the Klaviyo NS records affect the email that we use for our daily operations? Am I better off going with the static option? Thanks for any insights! Thank you! 

2991
kaila.lawrence
Community Manager
10 months ago
4
Contributor I
4nkownContributor I
asked in Email Templates and Coupons
Bigcommerce abandoned cart email duplicate product issue and Checkout URL won't retrieve the products.

I did test the built-in flow provided by Klaviyo, and I’m getting the same issue, is there any way to get rid of this duplicate product, or clean this up?  

823
Taylor Tarpley
Community Manager
10 months ago
U
Contributor I
User3000Contributor I
asked in Analytics and Deliverability
How to see time of day for open and click in reports

Is it possible to run a report in Klaviyo to see what time of day, on a specific day of the week, people are opening emails the most? For example, I’d like to send an email on Sunday at the time they would most likely open the email. I’ve used Smart Send Time to identify the best time of day to send an email but Sunday is a different kind of day than any weekday.Likewise, is it possible to see this for other metrics such as click and purchase? Thanks.

6391
kaila.lawrence
Community Manager
10 months ago
H
Contributor I
HeatherLoveLogsContributor I
asked in Lists, Segments, and Profiles
How to use preferences to not send an email

Hi there I want to use preferences more in my emails and am planning a campaign to encourage customers to update them. We sell wood for various appliances, so we would ask customers are you interested in ‘pizza ovens’, ‘log burners’, ‘fire pits’ etc. At the moment, I can only see how to use preferences to decide who to send an email to. Ie. if someone said they were interested in ‘pizza ovens’ send them this email about pizza ovens. What I can’t work out is how to say - if this person has updated their preferences and their preference is ‘log burner’ do not send them this email about pizza ovens. I don’t just want to send it to everyone whose preference is ‘pizza oven’ because not everyone will update their preferences. Is there a way to do this in Klaviyo? ThanksHeather 

532
H
Contributor I
10 months ago
B
Contributor I
BounceContributor I
asked in Analytics and Deliverability
Started with Dedicated IP and then swapped without any notification

Upon establishing a new account, we were assured eligibility for a dedicated IP based on our account size. With this expectation, we engaged in a comprehensive six-week IP warming phase with the guidance of an onboarding specialist. However, after two months, a troubling pattern emerged: our emails consistently landed in spam. Perplexed by this, we conducted further investigation, only to be informed by customer service that, contrary to our initial understanding and without prior notice, our emails were being sent from a shared IP.This revelation was both unexpected and disappointing, as it starkly contrasted with the initial commitments made to us. Has anyone here encountered a similar sudden shift in IP assignments for their account? I'm curious about the potential reasons behind such changes.I appreciate any insights or shared experiences you might have regarding navigating these types of service discrepancies. 

1401
kaila.lawrence
Community Manager
10 months ago
M
Contributor I
Miklos.NemethContributor I
asked in Campaigns and Flows
Is there a way to set up a custom best sellers section?

I’m trying to achieve a 2x2 custom table layout where the first item would be the last item the user visited on the site (like in the browse abandonment flow). But the next 3 items would be the first three of the 90 day best sellers (just like in a similar dynamic table).With dynamic links I was able to do the first part, but i don’t know hot to (or if it can be) call the first three of the 90 day best selling items.The reason I’m trying to do this is because the two dynamic tables that can achieve this separately can not be styled to look perfectly the same.Thank you if you can spare the time to help me out.

1992
M
Contributor I
10 months ago
Y
Contributor I
YaroslavContributor I
asked in Analytics and Deliverability
Seeking Advice: Daily Campaign Emails Landing in Promotions Tab

Hello Klaviyo Community,I'm reaching out for insights or advice on an issue we're facing with our email deliverability. Despite our efforts to maintain high engagement and deliverability rates, our daily marketing campaigns consistently land in the promotions tab for our subscribers.Background:Our business model requires us to send daily campaigns to our subscribers, showcasing new items in our store. Each email typically features 12-13 products. Tools like Gmass and Warmup Inbox indicate a high deliverability rate, with most emails landing in the inbox during testing phases. However, when we send out our actual campaigns, they invariably end up in the promotions tab.Steps Taken:We've been using Warmup Inbox to improve our domain's reputation, which shows promising results outside of our actual campaigns. Our content is straightforward, focusing on the new items without any aggressive sales language that might trigger spam filters.Specific Concerns:Could the daily frequency of our camp

631
bluesnapper
Partner
10 months ago
D
Contributor IV
dannyfrom57Contributor IV
asked in Campaigns and Flows
Email flow automatically sends a duplicate. How to fix?

Hi, As shown in the picture below, I received a duplicated email from my abandoned cart flow exactly three hours later after receiving the first one. I have checked my flow and I don’t have anything that triggers this. How can I fix it? First original emailDuplicate emailOriginal email for the second flowAnother duplicate three hours later (same as the first email)My flow settings 

1863
stam_marko
Expert Problem Solver II
10 months ago
C
Contributor I
CapKirkContributor I
asked in Campaigns and Flows
Urgent - Spam emails

Hey guys, I need help urgently, Klaviyo support hasnt been helpful at all. I just built my first email campaigns flows, I have been testing them, sending it to myself, to friends, and all of them are getting the emails categorized as spam. How is it possible that even without getting started sending mass emails, all my emails are being categorized as spam? Please I need help asap on fixing this, otherwise none of my potential clients will get newsletters, abandoned cart emails, etc…. Thank you in advance, I appreciate any help!

1251
bluesnapper
Partner
10 months ago
Terms & Conditions

Links & Resources

Platforms

Partners

Useful Things

About

  • Terms and Privacy |
    © 2024 Klaviyo All rights reserved. Klaviyo and the Klaviyo logo are trademarks or registered trademarks of Klaviyo, Inc. or its affiliates.