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10814 Topics
J
Contributor I
JaimeCContributor I
asked in Campaigns and Flows
How to change flow trigger

I have a flow set up based on someone entering a list that’s about a year long. I’m trying to get that flow to repeat once they’ve finished it instead of exiting the flow. I know I have to set up a date-based flow instead but how do I do that with my existing flow? I’ve already created all of the emails and time delays so I don’t want to have to start over. 

11677
S
Contributor I
1 month ago
V
Contributor III
VinnieTContributor III
asked in Campaigns and Flows
Trigger Flow based on Purchase Date day

I may be overlooking something, but I can’t seem to figure out the following seemingly simple scenario: I want to enroll profiles in a flow to receive an email if their order purchase date is on a Friday.  The context is: Friday starts our Order Week. (Example: November 1, 2024) Order Week ends on the following Thursday. (Example: November 7, 2024) Any orders within this window will be delivered on Sunday. (Example: November 10, 2024) Cycle restarts Friday 12:00 a.m. Many people ignore the giant text at the top of the ordering page, place an order at 1 a.m. on a Friday (Example: November 1, 2024) and think they will receive their order on that nearest Sunday (Example: November 3, 2024). Given this, I’d like to send an email that reminds them that their order isn’t coming for another week. 

374
bluesnapper
Partner
1 month ago
M
Active Contributor I
mrosiqueActive Contributor I
asked in Lists, Segments, and Profiles
Fake profiles however not within list

Hello,Since one month ago there is a bot or whatever adding emails to my account profiles. They are “only profiles”,  I mean they are not included in any list (I have double opt-in).I don’t know what is “the door” where they are part of my account. I am talking about 100 new profiles a day.Is there any way to avoid this? In addition I have created a segment for them and I’d like to remove them, not only supressed but to kill them for ever. Thank you!

6910
M
Active Contributor I
1 month ago
U
Contributor I
User3000Contributor I
posted in Analytics and Deliverability
Any performance changes when enabling Google Annotations?

Is anyone able to share insight on how their email metrics have performed once they enabled Google Annotations for their emails? Have opens, clicks, placed orders changed at all since enabling? Have they gone up? Down? Or no real change at all? We build our emails with WYSIWYG drag-and-drop and Google Annotations requires HTML built emails so it’s quite a change in process to make this possible and I’m wondering if it’s worth the squeeze. Gmail accounts for about 63% of our opens. Thanks.

130
U
Contributor I
1 month ago
G
Contributor I
GuddazContributor I
asked in SMS
SMS Consent - Not mapping from Airtable to Klaviyo via Make.com

I have set up a scenario on Make.com to create a profile on Klaviyo when details are uploaded into Airtable. I have added two additional properties to the profile one being status and the second SMS Consent (consent and details will be gained from another platform - which is what is being added to airtable)  In test the profiles are coming through to Klaviyo but showing “never subscribed” for SMS (& email although less of a worry currently)  All the other fields are mapped across but SMS Consent doesn’t seem to (it’s showing as a property in the profile so is pulling through) - is there something I’m missing? (new to this so that is probable) Thanks!  

231
Christiannoerbjerg
Problem Solver III
1 month ago
R
Contributor I
raflferreiraContributor I
asked in Campaigns and Flows
Tendo um fluxo ativo já irá fazer o que eu quero ou preciso criar uma campanha?

Criei um fluxo para checkouts abandonados no meu ecommerce e ele já está ativo, porém apenas com o fluxo ativo já cumprirá os envios de sms como lembrete que é o objetivo do fluxo, ou para enviar esses sms preciso criar uma lista e criar campanhas?

101
chloe.strange
Community Manager
1 month ago
C
Contributor I
caitlinknoeppContributor I
asked in Email Templates and Coupons
Emojis are aligning left and separate from the rest my text

I'm having trouble with emoji alignment in my email template. They appear left-aligned and detached from the text in my email client. Please see the attached screenshots for reference. Does anyone have any advice on how to correct this issue?  

221
chloe.strange
Community Manager
1 month ago
R
Contributor I
raflferreiraContributor I
asked in SMS
Como gerar consentimento para receber sms's e notificações?

Ao programar minha campanha de envio de sms’s aparece esta mensagem: “Nenhum perfil dos grupos incluídos tem consentimento para SMS.” Como posso resolver isso?

241
chloe.strange
Community Manager
1 month ago
M
Contributor I
MichaelAramContributor I
asked in Integrations and Reviews
Creating "pinterest audience" sync name not showing, only number

From within Klaviyo, I am connecting Lists & Segments to Pinterest to sync.It was working fine for a while, now when I click to create the “Pinterest Audience” I get the popup that the audience on Pinterest has been made, but the name I gave it does not show, just the ID#. On Klaviyo Integration, the Pinterest audience is only the ID#, no name.https://www.klaviyo.com/integration/pinterestOn Pinterest Audiences the audience with name has been created.https://ads.pinterest.com/advertiser/549761164781/audiences/On Klaviyo Lists and Segments, in segment “Purchased Jewelry 5/7/23-5/7/24” the Pinterest Audience is Active and Blank?https://www.klaviyo.com/list/Tu8eTJ/settings 

221
chloe.strange
Community Manager
1 month ago
K
Contributor I
khtigerContributor I
asked in Sign-up Forms
Form submissions not being logged as an event

I have an email sign-up form set up, sending submissions into a main email list and have a segment defined to identify people who have completed that specific form via the ‘Form submitted by profile’ event and the form’s ID. That works, however there are profiles where they are subscribed to email, the form ID is listed in the details of the ‘Subscribed to Email Marketing’ event and in the subscription details, but there is no Form Submission event, so they are not being pulled into the segment. Form is single opt-in and everything is working as it should for other submissions, there are no other forms or ways to subscribe currently active, so I can’t see why one does not have that event logged. Screengrab here shows the correct form ID, but no form submission event which is what I need to populate the segment:Anyone know why the event wouldn’t be logged and any fixes?

502
K
Contributor I
1 month ago
Y
Contributor IV
yellarootContributor IV
asked in Lists, Segments, and Profiles
Opt-in checkbox on Woocommernce/Wordpress registration

I’m looking to add an email opt-in checkbox to my user registration form. I can’t seem to find anything in the docs. Has anyone found a way? 

526
Y
Contributor IV
1 month ago
S
Contributor I
SipsContributor I
asked in Integrations and Reviews
Sending form data to list in klaviyo using Gravity forms webhook add on

Trying to send form data from my website to a list on klaviyo using a webhook. The form I am using is gravity forms and the gravity forms webhook add on. Please help.

221
chloe.strange
Community Manager
1 month ago
P
Contributor I
pg53Contributor I
asked in Integrations and Reviews
Can you connect 1 Shopify store to 2 or more separate Klaviyo accounts?

Hi! So we’re currently selling to multiple markets with separate Shopify accounts (.fr, .nl, and .com). All of which also have separate Klaviyo accounts. But now, we’re planning to use our main Shopify account (.com) for everything and just have different subdomains for different markets (.com/fr, .com/nl, etc.) So my question is - Once we do the neccessary changes for the domain, can I just disable the current Shopify integration I have with our Dutch Klaviyo account (myshopify.nl) and connect this Klaviyo account to the main store instead (myshopify.com)?And after that just use the dedicated sending domain I use for the main klaviyo account/main store? So instead of send.xyz.nl, just use send.xyz.com. Thank you!Best,Pio

251
ArpitBanjara
Principal User I
1 month ago
P
Contributor I
pg53Contributor I
asked in Accounts and Settings
Merge 2 Klaviyo accounts? Or keep separate?

Hi!Just wanted to know the best way to tackle a concern we have.So we’re currently selling to different with separate Shopify accounts (.nl, and .com). Both of which also have separate Klaviyo accounts. But now, we’re planning to use our main Shopify account (.com) for everything and just have different subdomains for different markets (.com, .com/nl, etc.) So my question is - for the new Dutch store “xyz.com/nl”, is it better to just merge the old Dutch Klaviyo account to the English one?Or keep 2 separate Klaviyo accounts, but the Dutch Klaviyo account should change Shopify integration to the English one (xyz.com), and at the same time change the dedicated sending domain same as the English one (send.xyz.com)/. *Note - one reason we’re thinking of still having 2 separate Klaviyo accounts is because we’re using different languages. So managing emails written and designed using different languages might be easier if we still kept them on separate Klaviyo accounts.Best,Pio

321
ArpitBanjara
Principal User I
1 month ago
T
Contributor IV
topgummyContributor IV
asked in Sign-up Forms
Images for full page sign-up form

Is it possible to use different background images for mobile and desktop on a full page sign up form? In fact, is it possible to edit the mobile version without making changes to the desktop one? I’m finding the sign-up form editor quite limiting! 

231
ArpitBanjara
Principal User I
1 month ago
T
Contributor I
tthomas1912Contributor I
asked in Campaigns and Flows
Sudden Increase in Click Rate

I’ve been sending out campaign emails that get on average about a 50% open rate. My average click rate was very low like im talking 8 clicks an email. All the sudden my emails are getting now 200+ clicks and a much higher click rate percentage. I haven’t changed anything in my emails that would improve click rate so im just wondering why this is happening? Is Klaviyo just better at reporting email activity now?

492
T
Contributor I
1 month ago
M
Contributor I
MarieAIContributor I
asked in Campaigns and Flows
Can I send personalized attachments?

Hi,  I work for a professional education provider and we want to automate the emails we send to studnets upon compeltion of their course with a certificate, review request etc. One thing holding us back is if we can send personalised certificates?  The certificates are designed in Canva, so I am hopeful there’s a way we can link the design and names needed for personalisation, along with the course taken.  Has anyone done anything like this or can think of a way to make it work?  Thanks

121
ArpitBanjara
Principal User I
1 month ago
Mike-H
Active Contributor I
Mike-HActive Contributor I
asked in Analytics and Deliverability
Klaviyo Audit Reports for Customers

Hey fellow Klaviyo partners and pros! I’d love to hear from you all about how you produce detailed yet visually pleasant Klaviyo audit reports and also quarterly performance reports for customers?Do you use native Klaviyo reports or export the data into an external tool to produce the reports? 

263
Mike-H
Active Contributor I
1 month ago
luan
Contributor I
luanContributor I
asked in Email Templates and Coupons
Can I have a different background image for each column?

Hi! is there any way to make a 2 column setup where which column has it's own background image? I wanna add text and button elements to each column (so adding an image alone won't cut it).It would be the same as it is now for sections but for columns. Is there any way to do it?

1182
J
Contributor I
1 month ago
A
Contributor I
alvin.nguyenContributor I
asked in Lists, Segments, and Profiles
Invalid Email Addresses are not suppressed

Hi everyone, I want to ask do invalid email addresses automatically added to suppression list? Since my campaigns have “Skipped: Invalid Email Addresses” users but they are not added to suppression list so I wonder if this is the default behavior or it’s an error? Thanks

3574
S
Contributor I
1 month ago
M
Problem Solver I
MathildeProblem Solver I
asked in Campaigns and Flows
Product Feed (Custom Catalog): Only Products on Sale

Hi there :) Has anyone found a way to create a product feed that only contains discounted products? Thanks!

445
M
Problem Solver I
1 month ago
A
Contributor I
am-e-mailContributor I
asked in Analytics and Deliverability
Virgin Media - High Bounce Rate

We are regularly seeing very high bounce rates to Virgin Media email addresses. Apart from ceasing to send email to Virgin Media addresses, has anyone navigated this before and knows what could be happening and how to stop it? 

443
Christiannoerbjerg
Problem Solver III
1 month ago
D
Contributor II
dberonio22Contributor II
asked in Accounts and Settings
Unsubscribe placeholder

I placed an unsubscribe link in our emails, but during test sends, it shows a placeholder page saying, 'This page is just a placeholder.' Will actual recipients see this placeholder if they decide to unsubscribe from our emails? What to do 

464
Christiannoerbjerg
Problem Solver III
1 month ago
lloydtech
Contributor I
lloydtechContributor I
asked in Sign-up Forms
Capturing ZIP / Postcode on signup form and adding to Profile

Hi Klaviyo peoples,Quick question on capturing ZIP (postcode) in a Sign Up form… and then seeing where it ‘lands’ when a Profile is created.I’ve got the form creating and it is sending through all the usual information through, as well triggering the email subscription confirmation. However, no matter how many variations on field I’ve tried, I cannot figure out how to get it to take the captured ZIP field and ‘add’ it to the Profiles being created.  Any tips most welcome!cheers...Al   

333
lloydtech
Contributor I
1 month ago
W
Problem Solver II
wernstromProblem Solver II
posted in Campaigns and Flows
Price drop flow triggered when price went UP?

Hi folks.I have submitted a query about this via email to support, but curious to see if I get any insight here without the time zone difference playing such a big factor.Essentially, we removed the sale pricing from some items in BigCommerce, returning them to their normal price. One of these items triggered the price drop notification email and I have no idea why!A secondary issue is that the same profile viewed about 5 other products that had their prices dropped enough that the flow should have been triggered, but it wasn’t.Smart sending is turned on, but I don’t see any data in the “skipped due to smart sending” section in the recipient report. Does anyone have any insight here?Thanks!

1507
M
Contributor I
1 month ago
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