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6070 Topics

3
Contributor I
3000month2021Contributor I
asked in Accounts and Settings

Comparing Paid vs Free Account Plan for Under 200 Subscribers

We got someone to help us set up the email and we’re told there are some segment or features are only available ( active on site feature is one of them  ?) when we upgrade.  On pricing page,  the plan is free for accounts with less than 200 subscribers. Can someone share what features are we missing for a free plan ? 

1
alex.hong
1 year ago
M
Contributor II
moowyContributor II
asked in Integrations

Started Checkout Javascript Metric not working

Hi there,since our WooCommerce checkout is custom built, I am trying to implement the “Started Checkout” metric with an onClick of a button.The onClick is definitely fired (according to the console.log) and the data is not empty (according to the alert), but somehow the customers profile is not appearing in the Klaviyo dashboard.What is wrong with my code?  <script>jQuery("#ceesbutton").click(function($){    var email = jQuery('input[name="billing_email"]').val();        var first_name = jQuery('input[name="billing_first_name"]').val();    var last_name = jQuery('input[name="billing_last_name"]').val();            <?php            $cart = WC()->cart;            $event_data = wck_build_cart_data( $cart );            if ( empty($event_data['$extra']['Items']) ) { return; }            $event_data['$service'] = 'woocommerce';            unset($event_data['Tags']);            unset($event_data['Quantity']);                        $taal = strtoupper(ICL_LANGUAGE_CODE);        ?&g

1
nate-klaviyo
Klaviyo Employee
1 year ago
M
Contributor I
MiaKTContributor I
asked in Integrations

Instagram feed not working

Tried to add Instagram feed to my e-mails, but it is not working. What do I do wrong? This is what it looks: 

1
Dov
1 year ago
A
Contributor I
AlixrodiContributor I
asked in Email Templates and Coupons

Own typography

How add your own typography? please :))

1
Julia.LiMarzi
Klaviyo Employee
1 year ago
B
Contributor I
BraydsContributor I
asked in Integrations

Custom "Added to Cart" Event - Shogun

In need of some desperate help!NOTE: - I’m using Shogun which i feel is making things a-lot harder than what it needs to beI’m trying to set up Custom "Added to Cart" Event. I’m using the The "Added to Cart" Snippet [id] to put into my Product.Liquid file. I’ve also got the Web Traffic Tracking code added above it. I’ve tried to fire the snipped for each change i make by cooking my browser.  Active on Site works and can see the traffic but i can’t get the API of Added to Cart to appear under Analytics. Ive also tried using [Class] as an alternative. Still no luck.I would appear i have both ID and Class - but let me know.  Should i be using ID or Class  Should this go in Product.Liquid or Product.shogun.custom.liquid What is my Button ID [or] ClassThank you //Klaviyo Web Traffic Tracking<script type="text/javascript"> var _learnq = _learnq || []; var item = { Name: {{ product.title|json }}, ProductID: {{ product.id|json }}, Categories: {{ product.collections|map:'title'

1
Dov
1 year ago
B
Contributor I
brian.ulsContributor I
asked in Sign-up Forms

Offline email collection at conference

We’ll be collecting email addresses as a conference soon and I’m a little worried about the reliability of the Internet connection. Hopefully we can just use a regular sign-up form on our website, but I’d like to be prepared in case we can’t get online.What solutions have people used for collecting emails without an Internet connection?We’ll be using Amazon Fire (Android) tablets.

1
Taylor Tarpley
Community Manager
1 year ago
SherylEcomm
Contributor I
SherylEcommContributor I
asked in Lists, Segments, and Profiles

What i the Difference between Profiles vs Subscribers?

Hey Klaviyo Community,I am managing a new Klaviyo account which has 6000 profiles. But only 500+ subscribers. Just want to know why there is a huge number of profiles compared to subscribers?

1
Taylor Tarpley
Community Manager
1 year ago
S
Contributor I
SushmaContributor I
asked in Sign-up Forms

Display "Already Subscribed" Message for Signup Forms

I am populating a popup form on my website load for subscribe the newsletter and emails.I want if a user fill the information and click on signup page then klaviyo should match if the user is already subscribed. if yes then show a msg that you are already subscribed. Pls revert on sushma.sharma@ens.enterprises

1
alex.hong
1 year ago
M
Contributor I
MatiasContributor I
asked in Campaigns and Flows

Item name event variables from abandoned cart (Shopify)

Is there a way to pull the item names from the Started Checkout metric?I want to show the items someone had on their cart for a text-only email.Thanks!

1
stephen.trumble
Community Manager
1 year ago
F
Contributor I
fakContributor I
asked in Analytics and Deliverability

Shopify Ordered Product Net Revenue Metric

Is it possible to integrate a custom metric for Shopify’s Ordered Product but with Net Revenue instead of Total Revenue?

1
stephen.trumble
Community Manager
1 year ago
M
Contributor I
melmContributor I
asked in Accounts and Settings

'Pay now' button for manual billing

We would love a ‘pay now’ button implemented so we could pay our bills when needed. The way our company is set up means we can’t always have the money in our credit card account at the time of billing, so every time we need to pay our bill we need to contact support and ask to pay. We’re in Australia so this is out of our working hours, which adds extra difficulty. Are there any plans to add a ‘pay now’ functionality? Or is there another way we can get our card charged when we need it done, not just the automatic charging attempts?

1
alex.hong
1 year ago
N
Contributor I
NaziaContributor I
asked in Lists, Segments, and Profiles

Shopify newsletter list does not add on klaviyo

I am subscribing shopify newsletter but my emails are not add to klaviyo email list.. I done the integration part ..

1
stephen.trumble
Community Manager
1 year ago
J
Contributor I
JoanneContributor I
asked in Integrations

Back in Stock snippet not working for variants - BigCommerce

I installed the snippet to BigCommerce and have a couple of issues.1 - It doesn’t appear for items where some variants are out of stock and others are in stock.  So say size S & M are out of stock and L is in stock.  Doesn’t show up.2 - How to customize the look of the Notify Me section (before the modal pops up)?  I am using the std entry of ‘button’ but it must be pulling from a style that works elsewhere on my site but for this application, it isn’t the right color as when I hover, it turns white like the background of the page.  Perhaps just providing me with what code to enter in to change the text color when hovering will work.

1
Dov
1 year ago
V
Contributor I
VeiligContributor I
asked in Lists, Segments, and Profiles

Should I Add Birthdays to Profiles in A Welcome Flow through a Preference Page or Signup Form?

Hi all,I’m currently creating a welcome series as a ‘we want to get to know you’ e-mail. This e-mail should either lead to the preferences page where they will add additional information (interests, etc.), but also their birthday.I know that a date field isn’t possible within the preferences page, so it got me wondering: How would I go about letting people who just subscribed to enter their birthdate? Would I send them to a sign-up form and would their e-mail already be pre-filled? To me this doesn’t make any sense as they’re already subscribed and will see another sign-up form right?Hoping to get some answers on this.Thanks in advance for your reply.Leon

1
Taylor Tarpley
Community Manager
1 year ago
J
Contributor I
jack24Contributor I
asked in Campaigns and Flows

Product Block - Populate from Feed with third party integration

Hello to everybody, I am using a third party integration. My Catalog is up and running with 5.000 Products and various categories. Now i want to populate an E-Mail Template automatically by chossing “Populate from Feed” but i dont get any options for the Products from my cataloge. How do i get results in this dropdown? My wish is to send my customers products similar to the ones they just ordered automatically. Best regards jack24  

1
alex.hong
1 year ago
P
Contributor I
plejulianaContributor I
asked in Campaigns and Flows

When to call A/B test on a flow statistically significant?

Hi there, I would like to know if anyone has any insights when to call an A/B test on a flow statistically signifant. Klaviyo determines it for you on a campaign, but I was wondering if anyone had some guidelines for flow. How many ppl would have had to receive the email lets say within 30 days to call to make a decision? Thank you, PJ

1
stephen.trumble
Community Manager
1 year ago
A
Contributor I
AYTSContributor I
asked in Accounts and Settings

Account disabled permanently

Hello Team, May I know the reason why our account has been disabled permanently? before that, We’re just trying to send a preview or a final look in our personal email and then we finally got our final look the campaign was tagged as cancelled. With this, may I request to reactivate our account. Please advise. Thank you!

1
alex.hong
1 year ago
S
Contributor I
stefang285Contributor I
asked in Lists, Segments, and Profiles

CAN I SPLIT A SMS SEGMENT IN HALF?

Hey guys. i am trying to send a sms campaigns out and since my customer list is fairly big it is saying  recommending to send  in separate  segments to speed up the process. is there a way  i can split my segment in half to send as 2 separate campaigns. 

1
julie.accardo
Klaviyo Employee
1 year ago
thepowerofcopy
Partner
thepowerofcopyPartner
asked in Accounts and Settings

I just made a mistake I integrate it into a wrong shopify store. How can I remove the API key in the theme?

Hello guys,  I accidentally integrate the klaviyo of my client to a wrong store, and the pop up it showing already, I saw the API key in the shop, using inspect.I re-integrate it already but still it showing.But I try to locate it in the theme but I can’t see it. THANK YOU IN ADVANCE

1
Mailbox Manny
Partner - Silver
1 year ago
S
Contributor I
sanjay-accorinContributor I
asked in Lists, Segments, and Profiles

Can I Edit Default Klaviyo properties or Automatically Add Custom Properties to Profiles?

 There are a couple of questions what the client is asking.Can we edit the default Klaviyo properties? E.g the client wants to rename “campaign” as “initial source campaign”? I know, there is a way to add custom properties and I can map these through exporting/importing profiles, but how about new users cum customers. Do I have to always import/export or we can do some changes in the api and map automatically? My site is in shopify. An early response and solution will be appreciated. 

1
Taylor Tarpley
Community Manager
1 year ago
A
Contributor I
Anil VividrealContributor I
asked in Sign-up Forms

Popup not loading second time

Hi sir,I have done a newsletter popup for new subscribers. I wan to show the popup for all users except subscribers in segment of NEWSLETTER.  I have tested all the “TARGETING” conditions, but pop not loading second time for all users when entering to website. Kindly take a look and help me!!!

1
Dov
1 year ago
R
Contributor I
re-originContributor I
asked in Campaigns and Flows

Flow Campaign timeline got deleted

Over the weekend our entire flow campaign got deleted. Has anyone had this problem before? 

1
alex.hong
1 year ago
G
Contributor I
gooberpeadesignsContributor I
asked in Lists, Segments, and Profiles

Which Woocommerce metric would I use to create a segment of purchasers, excluding $0 orders?

Hi, wondering which metric I would use for a segment of purchasers, to exclude $0 orders. I see there’s a Revenue Metric, Ordered Product Value, etc, but not quite sure how all of these filter the actions, as there’s nowhere to enter a value. 

1
stephen.trumble
Community Manager
1 year ago
M
Contributor I
magtrimContributor I
asked in Lists, Segments, and Profiles

How do I UN-SUPRESS manually added emails

How do I  UN-SUPRESS manually added emails

1
Taylor Tarpley
Community Manager
1 year ago
S
Contributor I
SavannaBromContributor I
asked in Analytics and Deliverability

dbt klaviyo package not showing campaig_id for Ordered Products

Good day, I currently use shopify  and fivetran for all my ecommerce data. When applying the Klaviyo DBT packages to build tables, none of the entries for products ordered/placed have campaign_id values, hence I am not able to see which campaign performed the best.  I have changed the lookback window period to 14 days in dbt but it has not helped. Any suggestions? Thank you! 

1
Taylor Tarpley
Community Manager
1 year ago

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