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10437 Topics
L
Contributor I
Lois AnqContributor I
asked in Lists, Segments, and Profiles
Email Never Subscribed but Accept Marketing True

Hello, For a bit of background: I'm in the process of setting up / creating my Newsletter to send weekly emails to my customers.And I'm running into a problem.In the details of my customers' profiles: Some of them have the status "Email Never Subscribed" (Provided an email without opting for email marketing) but also the Custom property "Accepts Marketing" set to true.So I have two questions: What parameter should I rely on to send my newsletter to the right people?  And how can I define a segment that includes these customers?Thanks in advance for your help,Best regards,Loïs.

1
bluesnapper
Partner
1 year ago
smileyrox
Problem Solver I
smileyroxProblem Solver I
asked in Integrations and Reviews
How effective is Square Space and Klaviyo?

Hi Klaviyo Community, I have a friend who has a ecommerce store on Square Space. She really wants to use Klaviyo. Before she makes the move, is it a smart idea? She currently uses Flodesk but it’s so limited in what it can do. I know I can connect the two via Zapier but I’m more concerned about the flow filters and the data that the two share - like on Shopify, I can add extensive flow filters but I don’t think this is possible with Square Space and Klaviyo? Looking forward to getting some guidance from you clever souls in this community! 😀

2
smileyrox
Problem Solver I
1 year ago
G
Contributor I
grenadeContributor I
asked in Sign-up Forms
How Do I Send an Email

I have a Klaviyo pop-up form on my website that offers a discount code for first time shoppers. The submit rate is really good but I’m noticing that many people aren’t using the code once they receive it. My question is:How do I automate a follow up email that only targets the people that have received the discount code but haven’t used it?I’m kind of new to Klaviyo so the more detailed you can be on how to do this the better lol. Thanks for the help!

2
G
Contributor I
1 year ago
A
Contributor I
alex.kovoorContributor I
asked in Lists, Segments, and Profiles
Salesforce Lead Sync filter

We set up the integration with our Salesforce org and Klaviyo which works fine but it imports all our leads into Kalviyo. We don't want to import all our leads into Klaviyo.Is there a way to add a filter to limit which leads are imported? We would like to only import leads that are for a specific SF record type. 

1
David To
Klaviyo Employee
1 year ago
X
Contributor I
XDRAFI2023Contributor I
asked in Campaigns and Flows
How to send automated email only to the people who select offline payment?

How can I set up automated emails in Klaviyo to send payment instructions only to customers who choose Offline Bank Transfer as their payment option in my Shopify store and have placed an order?

1
stephen.trumble
Community Manager
1 year ago
T
Contributor II
tammybContributor II
asked in Sign-up Forms
Finding Targeting and Marketing on forms

I’m needing to grab a code from a waitlist form for Shopify page. Everything states to go to the targeting and marketing area of the form but I can not find this anywhere.  (I do see it on a draft form I have but not on my current live forms). The only way I seem to be able to grab this code is to turn the form to draft and then back to live for the box with the code to pop up. 

3
Taylor Tarpley
Community Manager
1 year ago
H
Contributor I
hockeydangleContributor I
asked in Lists, Segments, and Profiles
Why is my sign up form not triggering my welcome emails to send?

I made a sign up form and it looks like it’s collecting emails but not triggering the welcome email series. My Welcome Series emails should be triggered by someone signing up for my newsletters, but the emails aren’t sending!The only one delivered was from a past newsletter series but I changed my newsletter and now they’re not sending.  Please help!  Thanks.

2
H
Contributor I
1 year ago
S
Contributor IV
SumayaContributor IV
asked in Email Templates and Coupons
Why does my logo appear huge on mobile?

Hello all,I have tried all possible ways for the logo not to appear this huge on the phone and to be similar to the desktop view, with no success. Doesn’t anyone have an idea what would be the issue?Mobile View: Desktop View: 

2
S
Contributor IV
1 year ago
M
Contributor I
MValenciaContributor I
asked in Campaigns and Flows
I cannot find the product name dimension when setting up trigger split

Hi there, I’m trying to set up my browse abandonment sequence. However when I’m setting up the trigger split, the only item on the dropdown dimension is $value. How do I filter it to products containing certain words in its product name if the dimension is not showing it? 

2
M
Contributor I
1 year ago
L
Contributor I
lucialaudatoContributor I
posted in Sign-up Forms
What signup form type should I use that will only show on one URL?

Hi there,We want to add a sign-up form to exclusive gated content. This will sit on a blog page where customers will be prompted to sign up to receive additional content. The form will have to be simple and capture their email address and first name, together with their consent to receive email marketing (the scope is also to get more leads). Which form type shall I pick?

1
Taylor Tarpley
Community Manager
1 year ago
W
Contributor I
wolfieContributor I
posted in Accounts and Settings
What do I do if another website posts my newsletter as their own?

A website has saved and posted our emails onto their website. I assume they have done this via subscribing to our newsletter. Does anyone know what email addresses they use?this is the website - https://deal.town/  

1
Taylor Tarpley
Community Manager
1 year ago
R
Contributor I
RoconeContributor I
asked in Campaigns and Flows
Abandoned cart flow isn't sending enough emails

Hello,Here is the set up of my abandoned cart flow :Trigger : When someone Checkout StartedFlow filters : Placed order 0 times since starting this flowAND has not been in flow in the last 2 daysHere is the problem : The number of abandonned checkout I see on my shopify analytics (reached checkout - session converted) is way bigger than the number of mails sent by my abandoned cart flow.Does anyone have on idea of how to fix this ?Thank you very much 

1
In the Inbox
Partner - Platinum
1 year ago
D
Contributor I
David P.Contributor I
asked in Analytics and Deliverability
Email is showing up as Opened but not received in inbox

I sent out a campaing for my client. Klaviyo is showing that some of these contacts have opened the email but my client says it never landed in their inbox nor in spam. Why does this happen ?Opens appears immediately after the reception of the email. Does anyone know what can cause this?I have to resend the email manually so that he receives it wellThanks for your help !

1
David To
Klaviyo Employee
1 year ago
C
Contributor I
CindyContributor I
asked in Campaigns and Flows
Why is My Browse abandonment message sending 5 times in a row?

*EDIT* Browse abandonment email sent 5 times in a row I have been trying to test out this flow before it goes live using my personal email and I viewed 5 items on my store. When the time comes, I received 5 emails in a row, each with a different product that I viewed. I have tried applying “Has not been in flow in the last X days” and “Received email zero times in the last X days where subject equals Y” but it’s still not working.  How can I solve this problem and make sure that only one email is sent out to my customer even though my customer would most probably view more than one product at a time? Here’s my trigger and flow filter for your reference.   

3
stephen.trumble
Community Manager
1 year ago
M
Contributor I
mrmeeseeksContributor I
asked in Integrations and Reviews
Couldn't make signup forms work after successful Woo integration & js snippet

Hey everyone,first of all, let me thank anyone who could help me with this issue. After several attemps, i was able to install the official Woo Klaviyo plugin. Everything seems to be working fine, the activity feed looked okay, however when trying to embed a form, i keep getting an error message “Unable to detect that sign-up forms are successfully installed on your site.” This is honestly, weird, because everything seems to be working fine. Therefore, i have decided to manually add a new tag with the Klaviyo snippet, however, athough the tag is still firing on all pages, i couldn’t make the form embed work.Could anyone help me here?Thank you very much!Peter  

4
Brian Turcotte
1 year ago
V
Contributor I
VilhelmContributor I
asked in Email Templates and Coupons
Why is the bold button adding a space and font size adjusting line height in template editor?

I’m fed up with the text editor. I sent an email to over 30,000 people this morning and everything looked screwed up!  When designing everything looked good on preview and test emails sent. I even checked display on different browsers. I found the issue. It was a bug with Klaviyo. None of the buttons work properly! When i press the “Bold” button it adds a space to the text.  When I press the “Italic” button it deletes a space.When I change the text size… it adds line height!What is going on with this? Video Of Bug!

1
Taylor Tarpley
Community Manager
1 year ago
V
Active Contributor II
VbeebsActive Contributor II
asked in Email Templates and Coupons
How do I make my button block and content block line up?

I am not sure why I can make a border around my content block but I can’t seem to doit for my button block. Currently, my email looks very silly and I would like to line it up so that it isn’t taking up the full width of the email.

1
Taylor Tarpley
Community Manager
1 year ago
R
Contributor I
rak-nycContributor I
asked in Integrations and Reviews
Mobile app for push

Hi everyone, We’d like to start testing push alerts. The only documentation I can find on Klaviyo states simply: Our beta is open to all Klaviyo customers with an iOS or Android application + also You must have your own native mobile iOS app. But how does a company actually get such an app?  Is this a custom development project? If so - is there a list of good partners who can do this anywhere? Or, are there existing third-party solutions for such an app? If so, how can we find? thank you all!  

5
D
Contributor I
1 year ago
stephanieavocado
Contributor I
stephanieavocadoContributor I
posted in Email Templates and Coupons
What is the best way to create a high resolution gif?

Hi everyone I’m curious, what are some tips or best practices for creating high res gifs?I have created a few, and the final artwork is of potato quality. However, I see other brands put out some nice crispy clean gifs in email and can’t figure out how to replicate the quality. To anyone putting out high res gifs in email, what are your secrets?? 

6
Taylor Tarpley
Community Manager
1 year ago
A
Contributor I
AneeshContributor I
asked in Sign-up Forms
How to link my custom form back to a klaviyo list?

I don't want to use klaviyo templates as i already have a newsletter section in my website.  I just want to link that form to klaviyo so that it submits mails to klaviyo without reload

4
Taylor Tarpley
Community Manager
1 year ago
Grego
Contributor III
GregoContributor III
asked in Sign-up Forms
AB testing my popup but I would like to make sure about something

I am testing the subscriber pop up for five seconds and 10 seconds. And I just realize that previously, I had not selected the option where it would not show existing subscribers. So in the green highlighted box, I chose to exclude showing it to people who are already in the main list. Is this correct? Finally is the rest of the set up of the pop up looking, correct?  

3
Taylor Tarpley
Community Manager
1 year ago
S
Contributor I
SteveChaContributor I
asked in Campaigns and Flows
PDF/Image Archive of Campaign

Hello, I would like to create a company archive of our previous campaigns by turning them into PDF files or even an image.I’ve tried to download the emails as a PDF but Gmail inserts a bunch of blank pages and gaps that make it a pain to reformat properly.Is there a better way to preserve a campaign? Is there a way to prevent the format changes?Thanks!

4
S
Contributor I
1 year ago
Nico01
Partner - Silver
Nico01Partner - Silver
posted in Analytics and Deliverability
How is the iOS 17 update going to affect Klaviyo's activity tracking?

I read serveral pieces left and right but I’m not sure to grasp the full aspect of it. 

2
Akers Digital
Partner - Silver
1 year ago
T
Contributor I
thewaeveContributor I
asked in Campaigns and Flows
Can I send a different email based on the A/B test email the customer received?

I am creating a post purchase email flow and I am A/B Testing the discount code we offer. Let’s say we’re offering 10% and 15% discount. Is there a way I can build the flow such that recipients get a specific email depending on which discount they had been offered?  Thanks!!

3
stephen.trumble
Community Manager
1 year ago
S
Contributor I
sharinaContributor I
asked in Campaigns and Flows
Can I save a campaign design as a pdf for clients to approve?

I’m a designer working on a campaign design for a client. I can send them test emails but would like to export the campaign as a pdf to send them directly so I know exactly what they are reviewing (to make sure they’re seeing the correct fonts etc.) Is there a way to export campaigns as a pdf? Ideally with links that work. I don’t want to export a test email from my personal inbox as it changes the design when I try to. 

5
stephen.trumble
Community Manager
1 year ago
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