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10814 Topics
Sumit_2809
Problem Solver I
Sumit_2809Problem Solver I
asked in Email Templates and Coupons
Logic based HTML email

Is there is a way to add Conditional or Logic on Custom HTML emailers ? or maybe to do both HTML and drag and drop ?I am facing an issue as I have pre-defined HTML email template but i don't want to show certain products to certain to some people is there is way I can add logic in HTML code itself?

6134
Sumit_2809
Problem Solver I
1 year ago
A
Contributor I
angie.maccContributor I
asked in Lists, Segments, and Profiles
Segment for Ordered Value Product on One Order, Not All

Hello! I am not even sure if this is possible, but I am looking for a way to make a segment for people who have ordered at least 2 times but less than 5, with one of those orders being at least $1k. Is that even possible? I see that the Ordered Product Value is an aggregate value, which would explain why the parameters I am putting in aren’t working. Is there a way to make sure at least one of the orders was over 1k? Thanks so much! 

7563
bluesnapper
Partner
1 year ago
Doubleo
Active Contributor IV
DoubleoActive Contributor IV
asked in Accounts and Settings
What is the best way to export Klaviyo data of our whole account?

How can I export everything for backup purposes? Say I accidentally deleted our mailing list (we have only one list in Klaviyo), or did something stupid like that.Mailchimp had an ‘Export and Back Up Account Data’ feature that lets you export everything in the account; audiences, reports, templates, campaigns etc. (not that I miss anything from Mailchimp)We love Klaviyo, so I’m hoping that there’s something similar or – as in most comparative situations – something better.Thanks, -oo 

36154
E
Contributor IV
1 year ago
gustavo.serao
Contributor I
gustavo.seraoContributor I
asked in Campaigns and Flows
How can i see number of sent e-mails?

Hello everyone! I would like to know if we have some way to see the quantity of all e-mails sent in one day, This question appears because in this Monday i saw that a lot of users didn't received our e-mails.I search on here and no one has talked about it. I think that this is a simple question, so… How can i see all the e-mails sent in a day? Or live view of this?

20722
Bobi N.
Partner - Platinum
1 year ago
S
Contributor I
StefanKContributor I
asked in Campaigns and Flows
setup a flow after changing preferences

Hi,I want to set-up a flow to reward people that have added extra information in the preference page.First step is that I created an email with a button tot the preference page. So far so good.Second step should be a flow based on a trigger (with filter) to send out a personalised email with vouchercode. The flow trigger is a list (subscribers) and the flow filter is “what someone has done, updated email preference at least once since starting this flow”.But the flow wont start. What do i do wrong?Txs

1542
Bobi N.
Partner - Platinum
1 year ago
M
Contributor I
MischaContributor I
asked in Analytics and Deliverability
Dedicated sending domain for multiple accounts

Hello everyone,I'm currently using multiple accounts under the same email address because my team manages several e-commerce stores. However, since it's not possible to set up more than one dedicated sending domain, I'm wondering if I can use the same sending domain for all the other accounts and just change the "from" address.For example, if I set up the dedicated sending domain info@send.myshop.com, I can use it for all the other shops we have. This address will be used to send newsletters for each shop, but I want to display the email address that belongs to a specific online shop.My question is: can I just change the "from" address to the email that belongs to that specific online shop?Does it affect the main address of this specific shop?

15006
D
Contributor I
1 year ago
S
Contributor I
sandraquierogadgets123Contributor I
asked in Campaigns and Flows
How to enable a COD flow

Hello,I would like to know if the following would be possible to do (with an integration?)I use a 3rd party form (release it) to get COD (cash on delivery) orders in my online shop. This means a customer fill in a form to purchased the order (not the usual checkout). This fact makes all the ‘abandoned cart/add to cart’ flows useless to me, because they don’t trigger, as the event is different and needs customization :(My question is will Klaviyo support be able to help me to integrate this specific flow somehow?I need to set up an ‘abandoned cart’ flow where the trigger event is to partially fill in the customer’s data (like email) in the form.If this is possible I will then get a plan, but I need to know first.Thanks for your help.

1123
Omar
Partner - Platinum
1 year ago
A
Contributor I
Axel_TTaContributor I
asked in Sign-up Forms
How can I make sure users don't get confirmation subscription emails?

I would like customers to directly get the emails from my flows from cart abandonment/ checkout abandonment. Is it possible for them to get these emails directly instead of an email asking them to confirm there subscribtion. Is there a box/ consent form I can add to my sign up forms so they get the marketing I would like them to?Any help is appreciatedBeauty Factory

5112
DavidV
Partner - Platinum
1 year ago
S
Contributor I
sadafContributor I
asked in Integrations and Reviews
Media not importing along with reviews

Love the review feature and how it looks.I am importing reviews from stamped and added a column named “media” (also tried “photoFilenames” which worked on stamped) to csv but the images are not imported with the reviews in Klaviyo reviews. Can someone answer these:What should be the column name in the csv for images of the reviews? Or is there any way to add images after the import? Also, is it possible to delete the review and again import it? (I didn’t find a delete button) [these basic functions should be there I think]Thank you.

2132
David To
Klaviyo Employee
1 year ago
Siddique2020
Contributor I
Siddique2020Contributor I
asked in Integrations and Reviews
How can I integrate Klaviyo with my wordpress booking site?

Dear Expert,Could please visit this wordpress booking website?https://locationjewel.com/Klaviyo is not installed yet. Just wondering if you'd be able to do it for when we are ready.Specifically, Can we send auto emails based on properties users viewed?Any suggestions and comments will be highly appreciated.Kind regards,Siddique 

2222
Taylor Tarpley
Community Manager
1 year ago
C
Contributor I
copyconversContributor I
asked in Integrations and Reviews
How to make Back In Stock Flow for Turbo Theme work?

I’m using Turbo theme from Out of the Sandbox. I would like to automate the process of notifying customers when items come back in stock. I’ve read that Out of the Sandbox themes does not track requests or let you send automatic notifications when the item is available again. How do I go about making the BIS Flow work for Turbo theme? Does anyone have any idea how to make this work? Or what snippet code do I need to put in and where should I put it? Thank you.

1651
David To
Klaviyo Employee
1 year ago
B
Contributor I
bikemandanContributor I
asked in SMS
API (via make.com) getting [400] Invalid phone number format - but I'm not updating the phone number!

Hi, i wonder if anyone can lend me some assistance (I’ve messaged support also)I am new to Klaviyo - migrating from mailchimp and so far so good!However I am running into an issue trying to update a single profile property across all my contacts via a make.com module.  (API)I created a scenario which successfully updated 377 profiles correctly with my desired property taken from my CRM database (Airtable)However, all of a sudden I started getting the error: [400] Invalid phone number format (Example of a valid format: +12345678901)I am NOT trying to update the phone number and this field has been left blank (which as i said worked for the first 377 times!) I have also tried putting my own phone number (in the correct e.164 format) and still get the error.I tried putting “null” in the phone number field and this also throws the error. I saw a post about needing to set up SMS in Klaviyo settings (which i don’t want or need!) so I have gone through all the steps I am able to do this and m

3212
David To
Klaviyo Employee
1 year ago
T
Contributor I
TIMEContributor I
asked in Analytics and Deliverability
Is it possible to see how many people within my email database has placed an order through Shopify? 

Is it possible to see how many people within my email database has placed an order through Shopify? 

814
T
Contributor I
1 year ago
S
Active Contributor III
Steve0603Active Contributor III
asked in Accounts and Settings
Creating a process for onboarding new Klaviyo accounts

Hey there.I’d like to create a process when I start working on a brand new Klaviyo accounts for clients.What’s the first step, the second step, the third, etc. please ?To me, first step : Integrate your Shopify/Woocommerce, etc.Second step : xxxxThird step : xxxFourth step : xxxThank you for your help.

3872
inboxingmaestro
Partner
1 year ago
A
Contributor I
Albert1Contributor I
asked in Analytics and Deliverability
Not all emails are sending instantly

I set an email campaign to be sent at a certain time but when I check hours past this time it still says “This campaign is still sending to 1121 queued recipients”. I have set the email to send instantly so I do not understand why this is happening and how to fix this?

4913
inboxingmaestro
Partner
1 year ago
S
Contributor I
Sonns67Contributor I
asked in Sign-up Forms
How can I apply a tag to each form submission?

Hi I am needing to apply a tag once a contact submits a form . It seems a simple request but I can not work out how. Not everyone in the list would have submitted this form so we need to be able to use the tag to segment themThanksSonns67

8972
S
Contributor I
1 year ago
C
Contributor II
CraftyOneContributor II
asked in Campaigns and Flows
Impact of flow metrics on campaign averages

Hi all! Question for the community - Do flow metrics impact campaign metrics?As in, would a decrease in flow open rates have a negative impact on our 30 day campaign averages? Or are flow metrics completely separate from campaign metrics? Thanks!

493
Omar
Partner - Platinum
1 year ago
N
Contributor I
Nat99Contributor I
asked in Lists, Segments, and Profiles
Manually Add profile to the repeat buyer segment

Hi there! I recently migrated from Mailchimp and we replatformed from Squarespace to Shopify. This means that our prior customers order information did not migrate over and when I navigate to the repeat buyer segment in Klaviyo it is not accurate. I want to manually add the profiles of my repeat buyers to this segment but I am not seeing the option. Is there a way to manually add profiles? Thanks,Natalie 

2235
Omar
Partner - Platinum
1 year ago
D
Problem Solver I
DanPProblem Solver I
asked in SMS
Is there a way to automated rebuild frequently re-ordered products via SMS?

I’m trying to find a solution to help improve the ordering process for a simple product that is a commodity and customers often re-order it. I’d like to promote something like ‘Text ‘GAS’ to 0411 123 456’ then trigger an automation based on that keyword that checks or collects the customer’s details, creates a unique checkout link and sends it to them to place an order. So for instance, the flow would work something likeDoes customer have existing order? (this would mean we have their details) Yes they do > ‘Thanks for your request {First Name}, just checking the below details are still the correct ones: {Name} {Email} {Phone} {Address} Reply Y to confirm or N to update’ No they don’t > ‘We can get your gas order organised straight away! Firstly, can you confirm you ‘Full Name’ for us?’ (Customer replies to series of questions getting the required information, confirms information one more time before proceeding) ‘How many cylinders would you like to order?’  Customer repl

233
Omar
Partner - Platinum
1 year ago
Y
Contributor I
YodaContributor I
asked in Campaigns and Flows
More Flow in one account

Hello everyone,I'm new here, I would like to know if I can create several flows on different websites on a single account ?If yes, how to do it, do you have a link that explains this ? Sincerely, 

492
Omar
Partner - Platinum
1 year ago
H
Contributor I
hubbirdContributor I
asked in Campaigns and Flows
Add notes to test emails?

Hi there, We send a large volume of emails and are frequently proofing 4-5 emails at any given time. In Mailchimp it’s super easy to add a quick note to each test email that goes out to disambiguate the different emails either by date, audience, or other attributes. This doesn’t seem possible in Klaviyo? I’m wondering if I’m missing anything? Going back & forth to enter test email notes in the subject line of the production email and then trusting that those notes will be removed before it ships is a bit tedious and nerve wracking, to be honest.Please let me know if we’re missing something, or if not, please consider this a request for this feature.Thanks!

1022
Omar
Partner - Platinum
1 year ago
V
Contributor I
valeriacContributor I
asked in Email Templates and Coupons
How can I celebrate each year for work anniversary flow?

Hello, I am looking to make an email for my teams work anniversaries for each year that passes by. Similar to a birthday, is it possible to say “Happy X Year Workiversary!”?  I tried using variable filters but because the custom profile property is a date, it doesn’t seem to be working as intended. 

2332
Omar
Partner - Platinum
1 year ago
A
Anonymous
asked in SMS
Why does my SMS list say they are not subscribed or opted in? How do I fix that?

I have subscribers coming in through zapier where they are subscribing to emails and SMS, yet they only come into Klaviyo as subscribed to email. How do I fix this and get my current list onto my SMS as well as those new contacts subscribing?

4301
Taylor Tarpley
Community Manager
1 year ago
D
Contributor I
dualsidedContributor I
asked in Accounts and Settings
User Invite email not being sent

I have a user that is listed as ‘pending invite’. They received the initial invite email but the. link expired. When I click ‘resend invites’ they never receive a second email with a new link.How can I get this user to confirm their invite?

1721
Taylor Tarpley
Community Manager
1 year ago
G
Problem Solver I
gmcProblem Solver I
asked in Campaigns and Flows
Can I change campaign conversion statistic

Is there a place to change this value in the drop down? We use another set of metrics, and would need to use those to measure conversions.

1884
G
Problem Solver I
1 year ago
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