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Sending to a list of contacts who have never consented to receive emails from your brand is never recommended. When you acquire a list through a third-party, you are not acquiring each individual email address owner’s consent. Sending to a list that was acquired from a third-party will result in elevated bounces, unsubscribes, and spam complaint rates. Lastly, sending to a list that is acquired from a third party violates Klaviyo’s Acceptable Use Policy.
I really need some help, I have added a signup form on to my site. (Embedded) but the form gets lost in the footer. When you drag the window out, it then the full form appears. How can I solve this issue please? Link is here:https://tinyurl.com/cw7errx7
Hi everyone, I have a question about my sign up form. I have created a flyout sign up form that is getting subscribers everyday according to the analytics however I can’t see these extra subscribers on my newsletter list or any other list.Can someone advise on how to make sure these subscribes are moving across to my email list.
Hi folks,I haven’t been able to get a solid answer from either Klaviyo or BigCommerce support on this, maybe it’s just so obvious it’s going over my head. I have the BigCommerce integration almost completely set up for my client, all I have left to do is:Add the code to sync newsletter subscribers at check out upload the current subscribers exported from BigCommerce Embed the footer signup form What I’m not sure of though, is what settings do I turn off or leave active in the BigCommerce email marketing settings? I want all transactional emails to keep being sent by BC for the time being.Newsletter subscriptions, double opt-ins and welcome emails are all currently being sent via BC, but I’m worried that if I leave these turned on, there will be double-ups with them also being sent via Klaviyo? This seems like something that should be in the integration documentation, but i havent seen it - unless I’m overthinking it and the Klaviyo code intercepts these actions being done by BC.Please
Samcart for Abandoned Cart flow? how to build dynamic checkout link or the dynamic block without metrics?
Hi guys, I’m having a challenge-launch via Samcart where people can order the app i’m making.I’m trying to configure the automated email sequences based on this purpose. as far as i’ve seen i can only link samcart few actions which can be integrated with klaviyo to only lists specified by me and adding people in those list. But I suppose i cannot use the abandoned cart pre-made template then as there will be no metrics like check out started and products / checkout links to automatically go back to samcart abandoned checkout page.Can anyone please help me out with this if i can be able to build abandoned cart flow with samcart and all the dynamic metrics just like the metrics integrates with Shopify Store for example viewed product, checkout started, placed order? or what link will then i be using as my CTA button to get the readers go back to their abandoned cart page??For other welcome sequence, placed order - I can just use direct list triggers to start a flow as i will not need dyn
We’ve imported a list of subs and built a flow to nurture / educate on a new service. The Flow Filter is: “is in” the relevant list. In the Manage Flow drop-down, I went to “Back-populate flow recipients” and selected the 2nd option: “Schedule for each step relative to when I click the back-populate button”. I’ve deployed the flow. I expected that Email #1 would go immediately *to the entire list*. That doesn’t seem to be the case.
Hi there, I have been trying to add the Add To Cart snippet into Klaviyo for 2 days now and can’t not figure out what I’m doing wrong. On my website, there isn’t any clear representation of what the ID should be. Any help is appreciated, thank you!
Hello! I have very limited experience with configuring DNS records. My Klaviyo account is integrated with my Shopify store (I purchased my domain through Google). The email address associated with my Google domain is “email@example.com”. Therefore, my default sender email address on Klaviyo is “firstname.lastname@example.org”. According to my research, it seems like it’s best practice to set up a dedicated sending domain. I’ve successfully done so - my new sending domain is “send.mybusinessname.com”.I’m confused as to how this actually affects my emails. Apparently, it will remove “via Klayvio” from the senders address. More specifically:I’ve sent myself a test email prior to creating the new dedicated sending domain. I never actually saw “via Klaviyo” attached to the senders address. Could this be because the test email was sent from me to my own account? Would “via Klaviyo” have appeared if I had sent my test email to a completely separate email account? After creating the new dedic
Hi,I want to exclude people joining our welcome flow after placing an order. I already excluded recently placed orders, ordered products, fulfilled order. Issue is that klaviyo does sometimes not detect a placed order at times and only detects it a day after when the order is fulfilled.Can i exclude the flow to not send to people who accepted at checkout? Welcome flow excludes placed order:Screenshot example of a recent case where placed order is excluded: Any ideas why its happening? Even though placed order is set to zero before triggering the flow. Thanks!
Is it possible to have two pop-ups working simultaneously? Showing the second ONLY if the customer does not complete first.
Hi! I am trying to set up a pop-up to show on exiting the page with an offer if the customer doesn’t complete the first pop-up on the landing page. It seems though that Klaviyo doesn’t sync in time for the logic to work. I have both pop-ups set to not show to existing Klaviyo profiles. But on testing, after the completing the first pop-up, the second still shows. Is there a way around this? Thanks!
I’m successfully using the code from https://help.klaviyo.com/hc/en-us/articles/115005077007-How-to-Trigger-a-Legacy-Popup-When-a-Button-is-Clicked but after clicking the button the success message that appears onscreen has the email and names labels but not the user entered info.Is there a way to remove the labels or get the user info to display?Thanks, Rus
I have a question regarding a conditional split in a flow.what someone has done (or not done) = person has viewed product = where brand = equals?I would like to equal several brands in this split in stead of just one.Is it possible do that by making a comma between each brand or?
We have recently updated our email icon/logo in Google Admin to what you see in the preview below.But when we send our campaigns it says the link is broken. I have 2 accounts with the same problem. It has worked fine for the last 3years until we recently updated the image.In GmailIs there a way to set the icon within Klaviyo?In OutlookHow do i make it show up in outlook?
We recently had our own email system block a campaign email as a phishing attempt. Our IT department investigated and found the combination of the trk.klclick.com and xxxxxx.cloudfront.net addresses in the message triggered the block (xxxxxx being a seemingly random combo of letters… didn’t know if it was sensitive or not).I searched and found the directions for setting up our own custom click tracker domain to replace trk.klick.com, but could find nothing about the cloudfront.net address. If we replace trk.klick.com will that be enough to avoid the phishing block? If cloudfront.net is also contributing to blocks and spam designations, is there a workaround for it as there is for trk.klick.com? Thanks!
Hi,I am trying to add an embedded form into our footer. We are using shopify with the impulse theme. I posted the code into the footer liquid as described in the tutorial, but it wont show up. I then tried to post it somewhere else, still a no show :-/ I also made sure to delate the code wherever I posted it. If I edit the theme however the sign up form shows up 3 times, but is still nowhere to be seen on the live page… How is that even possible? What do I do wrong? I am no coder and have no clue what I’m doing….Please help!Thank you in advance!Cheers Elli
We have already successfully set up a Winback Flow for our current customers. But we also want to reach our past customers, who ordered weeks, months or even years ago. We want to contact them one last time, to hopefully win them back as active customers or eventually sort them out.For that purpose, I created a segment for all customers who have placed one order over all time but never returned to our shop. This segment contains approx. 50.000 contacts. But only 6.000 out of those 50.000 are officially subscribed to our newsletter. My question is, are we allowed (according to German law)to contact all 50.000 of those customers or should we keep it to the 6.000, who are officially opted in?
We have our signup form to not show to existing Klaviyo profiles and to not show for another 30 days when x’d out. Which always seems to work in the browser. When launching our site from Instagram in a child browser I am noticing it seems to show always. Is there a fix for this?
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