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9221 Topics

bhas
Active Contributor I
bhasActive Contributor I
asked in Email Templates and Coupons

Want to add multiple custom fonts, where am going wrong?

Hi, I want to match my website’s custom fonts (headline and body copy): they are both Google fonts.I followed the instructions of dragging an empty text block at the top of the template and added this code<style type="text/css">@import url('https://fonts.googleapis.com/css2?family=Lato:ital,wght@0,300;0,400;0,700;1,300;1,400;1,700&display=swap'); a, p, ol, li, ul { font-family: Lato, Roboto, sans-serif; }</style><style type="text/css">@import url('https://fonts.googleapis.com/css2?family=Nanum+Myeongjo:wght@400;700;800&display=swap'); h1, h2, h3, h4, { font-family: Nanum Myeongjo, Georgia, serif; }</style>However, the fonts in the template didn’t change: am I working this correctly?I saw another post that suggested I add these code snippets to every text block where I want the font changed: that seems cumbersome.

7
alex.hong
2 years ago
Djimmy
Contributor II
DjimmyContributor II
asked in Analytics and Deliverability

Displaying custom metrics in collapsable format

Hello,In addition to my eshop, I have a physical store.With an API request I would like to add the products purchased by the customer in the store directly into his Klaviyo properties.The ideal would be to display it in the same way as for the customers of my woocommerce (with a collapse) 👇 I've read the developer's doc but there is nothing specific about it ... Do you have any idea how to do this?Thank you,

6
David To
Klaviyo Employee
2 years ago
T
Contributor II
tejas-webmavensContributor II
posted in Campaigns and Flows

I can't see trigger split value

Looking to add a trigger split value for SKU, category, tags of the product

6
David To
Klaviyo Employee
2 years ago
wei.he
Klaviyo Employee
wei.heKlaviyo Employee
published in Analytics and Deliverability

How long does it take to warm up a dedicated sending domain?F.A.Q.

The time it takes to warm up a dedicated sending domain varies for each sender. Depending your list size, it can take up to 30 days to fully warm your dedicated sending domain. When you first set up a dedicated sending domain, it is recommended that you just have the high engagement flows (welcome series, abandoned cart, and browse abandonment) running for a few days. Once you are ready to send your first campaign, make sure you send to a highly engaged segment and aim for 30% in open rates. Afterwards, the subsequent sends should strive for 20%+ open rates.  For additional resources on how to warm up your sending domain, you can check out the Guide to Warming Your Sending Infrastructure article.

186710
Dov
2 years ago
L
Contributor I
lukeContributor I
asked in Email Templates and Coupons

What {{event.extra... code do I need to enter to get a list of item IDs ordered?

Hi there,I’m trying to identify the necessary {{event.extra...}} parameter I need to enter in order to get a comma seperated list of all item IDs purchased? I understand that I can use ‘{{ event.extra.Items.0.ProductId }}’ but this will only give me the first product ID ordered. I need to get a list of all item IDs ordered and I’m struggling to work out the correct code to use for that? Thanks in advance!

1
Dov
2 years ago
S
Contributor I
SushmaContributor I
posted in Campaigns and Flows

Back in stock is not working in cospora theme

My “back in stock” flow is not working. I follow these steps:Create a “back in stock” flow in the backend Write the code in theme.liquid  Add private API key in code. I am also following these steps with my other store with “superstore” theme. There it is working fine.

1
Taylor Tarpley
Community Manager
2 years ago
DougHoppes
Contributor I
DougHoppesContributor I
asked in Email Templates and Coupons

Checkboxes in campaign emails

Hi all     Is there a way to put checkboxes in my campaign emails?     I’ve started segmenting my mailing list and would like my existing subscribers to choose which segment they would like to be part of. Each segment gets their own unique email tailored to their interest. Dougie

1
David To
Klaviyo Employee
2 years ago
B
Contributor I
blackboxmycarContributor I
asked in Sign-up Forms

Variable for Current User's URL

Is there an Event Variable that pulls the user’s current URL on a website? I’m looking at this page: https://help.klaviyo.com/hc/en-us/articles/115002779071#common-examples-of-event-variables6 and I can’t find the answer I’m looking for.I’m looking to pull the current URL so that I can use it in a sign up form to redirect users to my other country’s website with the same URL structure.Thanks in advance! 

5
M
Contributor I
2 years ago
R
Active Contributor I
RaraActive Contributor I
asked in Campaigns and Flows

Question about opt-in rate

Hi All, few questionsWhy is it showing 350 forms submitted while my welcome flow only sending out 56? I checked that the list is correct, and the flow is active. Right now my guess will be because the list is set to be double opt-in.  if it really is the problem of double opt-in, should I switch it to single opt-in? is there a way to increase people who truly opt-in? 

3
R
Active Contributor I
2 years ago
M
Contributor II
mdhContributor II
asked in Lists, Segments, and Profiles

What is the best practice to track the source of profiles ?

Hi,What is the best practice to track the source of profiles ?We understood that the $source variable was a "technical" variable whose value could be overwritten in the life of the profile.e.g. :1 - a profile is created with $source = Facebook Leadgen campaign2 - the profile buys on Shopify. The $source becomes -50 for Shopify.It becomes impossible to calculate a conversion rate by source...So we created the Custom Property Source (without $) but we can't find it when we edit the profiles... also impossible to use the Custom Property "Source" to create a segment...Any help?

1
alex.hong
2 years ago
A
Anonymous
asked in Email Templates and Coupons

How do I put two buttons side by side in an email?

 How do I get both buttons to be side by side 

5
R
Contributor I
2 years ago
N
Contributor I
NINIContributor I
asked in Campaigns and Flows

Track the data while creating campaigns with multiple lists

We set up the campaigns to our multiple segments using the method shown in the file. However when we export the analytics, it can only show the data for all of the segments not separately. I am wondering if there is another way separating the analytics by segments except creating multiple campaigns? Thanks 

1
Taylor Tarpley
Community Manager
2 years ago
L
Contributor I
lavcContributor I
asked in Campaigns and Flows

Why is my Styling Rending Different in Outlook?

Hi,Has anyone of you tried optimizing your campaigns on Outlook?I’m designing some flows but are struggling to get the design right for example on both Gmail and Outlook at the same time.Here are the things I’m struggling with:- footer padding: odd white space in Outlook while the email looks perfect in Klaviyo/ Gmail, or the other way around- product block style, especially the font and the click button styling. I can't display the selected font style in outlook and the buttons look really off in Outlook.- random thin padding under some of the blocks in Outlook- No text spacing in Outlook, but again, looks perfect in Klaviyo & GmailWould love to learn more about your experience and how you worked with that.Thank you for your help.

4
Taylor Tarpley
Community Manager
2 years ago
Kwei
Problem Solver II
KweiProblem Solver II
asked in Email Templates and Coupons

Variable mail delivery

Some of my test emails have gone through to my NON-gmail address, but not all. I wonder why that is.

2
David To
Klaviyo Employee
2 years ago
M
Contributor I
mazsupportContributor I
asked in Accounts and Settings

Why isn't the data in my account showing up anymore?

Our klaviyo is empty. It was visible till last night, and now it's completely blank in the morning.Campaigns. Flows, templates, and lists are no longer available. This is very shocking and not sure what to do? Tried multiple browsers, but same blank account. Chat is also unavailable at this time; if anyone can assist, please do so.

3
alex.hong
2 years ago
J
Contributor I
jay_proContributor I
asked in Accounts and Settings

Why does customer service never respond?

This is probably the worst customer service I have ever encountered from any provider. \ Multiple service concerns in queue for 5+ days, a perfunctory answer on only one of them. Nobody ever answers chat. I have it up waiting for a response literally all day. What is going on where you can’t service customers paying as much for their email client as for the commerce site? 

1
David To
Klaviyo Employee
2 years ago
K
Contributor I
KatharineDContributor I
asked in Lists, Segments, and Profiles

Is there a way to target online vs. in-store purchasers?

I want to target customers who have only bought online and not visited our store.  The shopify properties don’t seem to represent the difference between online and POS purchases.  Anyone done anything like this before?

1
Taylor Tarpley
Community Manager
2 years ago
S
Contributor I
sheepdreamsContributor I
asked in Sign-up Forms

Pop up form - how to show homepage dimmed

I am trying to make a popup form on my Shopify homepage so that you see the homepage dimmed behind the form. All I seem to be allowed to do is create a solid color behind it. any ideas?

1
Dov
2 years ago
K
Contributor IV
kimmiaContributor IV
asked in Accounts and Settings

The issue of klaviyo billin plan

Hello, we have some questions about klaviyo's charges; we found that when we opened an email Billing that only supports 5,000 people, and we had 10,000 customers, and we split them into two 5,000 segments, I would can email them using my 5000-only billing plan, even though they're different users; so that means, even if I don't use a 10,000-customers-only mail plan, but a 5000- customers plan, I can still Send mail to all my  customers. What is the reason for this please? Is klaviyo billing plan based on the maximum number of  customers that sent in a single send?here the picture to prove this issue furtherly.And we find we only could send 50 000 email in next month, could someone pls tell the reason?

1
Taylor Tarpley
Community Manager
2 years ago
S
Contributor I
SingContributor I
asked in Campaigns and Flows

Questions about sending emails automatically

Why do I set up a new welcome series email, I click live and set up newletters to subscribe to my shop's emails on my shopify page, I will receive the welcome series emails, I have tested several email accounts and I have not received the welcome series email can anyone help？

9
S
Contributor I
2 years ago
S
Contributor I
SeaHawk1953Contributor I
asked in Sign-up Forms

Are Click to Text and 2-tap for SMS the same thing?

I’m working on collecting more phone numbers from existing email subscribers and would like to enable a pop-up on my website targeting email subscribers not signed up for texts. I would also like to include a Tap to Text form in email campaigns. In the “Guide to Collecting SMS Consent, “ the article mentions using Click to Text form in emails and on mobile, but in the Forms Gallery, I only see 2-Tap for SMS forms. Are 2-Tap for SMS and Click to Text two different types of forms? If so, what’s the difference?   Guide to Collecting SMS Consent

1
alex.hong
2 years ago
N
Contributor I
NadineContributor I
posted in Campaigns and Flows

Custom fonts not showing anywhere - advice?

Hi all - new Klaviyo user here! I’ve been struggling getting custom fonts to work the way I want to. Our brand fonts are Libre Caslon (for headings) and Open Sans (for body text). These don’t appear to be supported by major email providers, but what’s even more frustrating is I can’t seem to get the fallback fonts to work either. I have tried so many different combinations of fallback fonts, here is an example that I’m currently using:<style type="text/css">@import url('https://fonts.googleapis.com/css2?family=Libre+Caslon+Text&family=Open+Sans&display=swap'); p, ol, li, ul { font-family: Open Sans, Helvetica, Arial, sans-serif; } h1, h2, h3, h4 { font-family: Libre Caslon Text, New York, Georgia, serif; }</style>As you can see, I’ve added multiple fallback fonts to increase the chances of them working, but they seem to default to the last option. I am wondering if other companies have been in the same position?These brand fonts are a big part of our identity as

1
Taylor Tarpley
Community Manager
2 years ago
R
Contributor I
ryan.aftershock0Contributor I
asked in Campaigns and Flows

Can I reorder my event data coming in from Shopify?

 Hi, I’m Ryan from OmnideskAU. I have some issue regarding the started checkout metric and items list. 1 I’m wondering if there’s a way to reorder the item list. I wanna show the desk item at number 0 instead of Navidium Shipping Protection. 2 I’m also wondering if I can just show more than one item in the abandoned shopping cart email. And how to do so. 3 I also would like to Exclude the navidium from the list.  please elaborate me. cheers 

1
Taylor Tarpley
Community Manager
2 years ago
C
Contributor I
Caleb814Contributor I
asked in Campaigns and Flows

Cart Abandon Email - Product name language

Hi Community, Hope you are well.May I ask how can I control the product language in “Cart Abandon Email”? It seems that Klaviyo pull the product data directly from our Shopify store (default language now is English), and we actually have 3 languages translated by Langify.  We would like to have localized Cart Abandon Email for non-English user. Can anyone advise what should we do to achieve that? Many thanks! 

1
Dov
2 years ago
G
Contributor I
grillsupplyContributor I
asked in Accounts and Settings

Web tracking only works for myself, not for customers (added to cart, product view, active on site)

Hey, I have a shopify store and have implemented the added to cart, product view and active on site triggers as instructed.When I then tried to trigger the events, I noticed that the events are only triggered on myself.For example, when a customer cancels the shopping cart, nothing is displayed under klaviyo profiles.I have tried just about everything....The other triggers all work so far. Hope you can help me!ThanksDaniel 

1
Dov
2 years ago

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