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Hello, We think our contact list isn’t growing fast enough due to the accept marketing opt-in at checkout not automatically selected - we have just updated this. We want to know if the customers that have shopped previously but not selected accept marketing were still added?
Going through the suppressed list > Bounces, I noticed that many users from the email domains virgilio.it and libero.it are suppressed on the same date with the reason ‘bounced’. I did not send out any mail on that date. I found out that these services had a fallout in their datacenter on January 23rd. My bounces were registered on Klaviyo on the 26th January. Does anyone know how I can get these guys back on my regular lists? And did anyone else also find this issue?
It looks like Klaviyo SMS gives the option to shorten all links, or shorten no links.For the first SMS in our onboarding flow, we’d like a short unsub link, but our branded homepage link to our website.This is to reassure customers that the message is legit, and potentially in future, we can apply UTMs to our branded link.Maybe there’s a clever hack we can do for this? We tried creating the branded link through concatenated markdown logic, but that still got shortened. Maybe we could add it as a custom field on each user? Thanks
Hey Everyone, Im little confused by Klaviyo’s metric for Email revenue per recipient. The metric that pops up is the revenue divided by the number of emails sent… not number of recipients. I honestly don’t care about revenue per emails sent as much as I care about revenue divided by number of contacts. Why don’t they show, in the analytics the revenue per contact? It’s easy to figure out, but when I’m showing clients it’s much better to have the proof there in a screen shot. Or am I missing something here?
We had replaced our card on the account. It was not updated until recently as we had a new card mailed. This card was updated today, but the account is still showing Disabled. How do I talk to a Human at Klaviyo so that they can get this corrected ASAP?
Hey fam, my client has a case I am trying to solve in multiple ways but nothing seems to work so far. I am a little bit discouraged to be honest. That’s why I am reaching out to you awesome fellow Klaviyo experts! Have you ever faced spam attacks? Еxample: firstname.lastname@example.org In this case the situation is as follows:Shopify eCommerce - integrated with Klaviyo Google reCaptcha is ON Double opt-in on all lists is ON Installed Blocky - Shopify plug-in blocking VPN users (recommended from the Klaviyo chat support friends) Filters in segments List Clean Up - Suppress and Delete all subscribers that haven’t: Checkout Started zero times over all time Viewed Product zero times over all time Clicked Email zero times over all time Clicked Email zero times over all time Opened Email zero times over all time Person is not suppressed for email Received Email zero times over all time That’s what has been done and for some reason even when I removed all sign up forms both foo
Hello! We’re using Klaviyo to have a good email template with information of our company, with pictures and links to our Whatsapp and website.Our business is B2B and we’ll be sending through Outlook our Gmail if we have to. We don’t need to send massive mailings, just to cold emails to a few business partners.Is it posible to export the template made on Klaviyo into the previously mentioned platforms?
I have already gone through the troubleshooting guides and the videos on how to install the sign-up form code snippet. I downloaded the header and footer plugin and copy and pasted the snippet there.I changed the targeting and display time.Klaviyo is installed and embeded. I am not using Internet Explorer.I reran the test in incognito mode.I tripled check the code and copy and pasted directly to the body of the footer.I only have 1 Klaviyo account.I have spent hours working on syncing Klaviyo to my account and being able to enable marketing at checkout. The pop-up and embedded newsletter is the only thing left. Someone please help me.Thank you.
Hii used a pre-build abandoned cart flow from the klaviyo library.It doesn't appear to render the cart information & display the picture/price/title like i expect it would (used klaviyo a year ago so i think this is slightly different since then).Below is the block, and then a screenshot of what is displayed in the preview (which is the same as live emails that go out)I've searched a lot but could only see advice to go back and copy/favorite the original block, which i have done and still getting no data.Any assistance would be greatly appreciated. Thanks Block in the editor:as displayed in email:
Hi,I want to send a purchase reminder after X days from the order fulfilled date.I’m using a flow triggered by order fulfilled event (woocommerce).If the customer purchased 1 item from category X - I want the reminder to be sent after 30 days.If the customer purchased 2 items from category X - I want the remineder to be sent after 60 days.How can I achieve that?The reminder needs to be sent after x days based on current order items (quantity + category).Thanks!
Hello, I cant figure out why i cant se the product og event image in my inbox when i receive an Email. It looks like this. But when i preview and send it, it works perfectly fine? Do anyone know what to do? Thanks for taking time! Best!
Hi All,I was wondering if is it possible to add a sign-up-section to my Shopify homepage, so it is easy for the customer to write its´ e-mail. E.g. a section in the footer, or somewhere else on the page. Shopify does have this opportunity for its own system, but I want it through Klaviyo.My problem today is that we have two separate systems for newsletter etc (Shopify + Klaviyo). The best would be to merge these two into one.Thank you.
Hi, I’m getting troubles with grey lines on mobile, not first time and can’t find the right answer so far. It only shows on mobile, desktop works fine.In this project, I turned off the mobile optimisation as it doesn’t slice our emails nicely. It looks like klaviyo took grey colour from background, but uses it to slice my sections in designed campaign. Is there any way I can solve that? - Aggie
Since the size of the delivered file is important, it would be nice to know the exact size of individual blocks in an email so they could be edited to optimize overall file size. This could be displayed in the side panel when a block is selected, or in the preview at least.
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