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9853 Topics

chriscavill
Contributor I
chriscavillContributor I
asked in Sign-up Forms

Popup Background Image

Hi everyone,I'm seeking assistance with customizing the popup on our site for an A/B test.I've attached visuals of our goal, but it seems Klaviyo might not support background images. The only options I'm seeing are Image Left/Right. Am I overlooking something?Ideally, we'd like the form content and text to appear above the image. Before resorting to our dev team, I wanted to get an opinion from a Klaviyo specialist to potentially save some time.Thanks!  

3
WildMustardNZ
Partner - Silver
2 months ago
N
Contributor I
nynketomorrowmen11Contributor I
asked in Integrations and Reviews

Integration Shopware 6 & Klaviyo

I have problems with the metrics from Shopware to Klaviyo at several customers. For example “placed order” and “started checkout” are piece less in Klaviyo than what is actually measured in the shop. Does anyone have experience with Shopware 6 and Klaviyo and how to set up the metrics properly? Love to hear how you did this.

3
Brian Turcotte
1 month ago
K
Problem Solver I
Konic GroupProblem Solver I
asked in Campaigns and Flows

How Placed Order Metric Is Defined?

Hi guys,As our business is doing well lately. My team is reviewing performance by some metrics, and the placed order metric (in campaign performance) is among the top priorities. But somehow the numbers in Klaviyo and in Shopify don't match each other. For example, we assume the number of orders and the sales would be equal when it comes to the 2 platforms' analytics. But they all turn out to be different. Sometimes, the gap is huge 😱 (to be clearer, we get data from Shopify Marketing tab). Can you guys help us with some insights here, we would appreciate all of the answers 😋!Best regards,Danny Nguyen

1
Bobi N.
Partner - Platinum
3 months ago
L
Contributor II
LionRockContributor II
asked in Campaigns and Flows

How to remove a segment from a Welcome Flow

My current welcome flow is sent out to anyone who subscribes to our newsletter - it’s set so if they haven’t made a purchase before they get a 10% discount code.I am now setting up a specific sign up form on a landing page where if you sign up those people to receive a value off their next order.I don’t know how to set this up. Two things:I would like these new sign ups to be excluded from the standard welcome flow as they will receive a different type of discount I would like them to receive a similar set of emails to my current welcome flow except for the discount (not sure if you can clone a welcome series and adapt?)I don’t know if I need to add some kind of condition into my current welcome flow that allows what I want to happen OR if I need to exclude these sign ups from my original one and have a second welcome flow for the new landing page sign ups?any help will be much appreciated!thanks 

5
ebusiness pros
Partner - Silver
2 months ago
B
Contributor I
BlueSpatulaContributor I
asked in Accounts and Settings

What Do I Need to Do before I upgrade my account?

Before I upgrade my account on klaviyo, what would I have to do on my emails that has been skipped and contacts? Should I stopped the emails before I upgrade or it’s okay to let them be and upgrade? 

1
Taylor Tarpley
Community Manager
2 years ago
C
Contributor I
christyhambrickContributor I
asked in Sign-up Forms

Discount code not listed in automated email reply

Hello,I have a “Welcome email” sign up option on my website, offering "15% discount" if customer's choose to sign up, however, after testing this sign up option myself, the 15% discount code SIGNUP verbiage was not provided in the email response message.  Can anyone provide assistance on what I may be doing wrong and the steps that I can take to correct this?  Thank you!Christy

5
Taylor Tarpley
Community Manager
1 year ago
L
Contributor III
larindomContributor III
asked in Integrations and Reviews

Klaviyo-Facebook integration erratic

Hi,First of all, this isn’t about authentication - we are able to add, enable and find all our segments and ads. But - for multiple of our accounts, but especially one, Leads don’t come into our Klaviyo. Account 1:Leads just didn’t come in for weeks until we recently realized the issue. No notification was given. Account 2:Leads only came in for one ad for a while, but when we then redid the integration, suddenly no leads came in. It is extremely erratic and nothing in setup is wrong. It just doesn’t import and sometimes only for one ad. Besides: why doesn’t the integration sync historical data?

1
alex.hong
1 year ago
L
Contributor I
lanceContributor I
asked in Sign-up Forms

Feature Request: Advanced Settings on Pre-Built Signup Forms

I would like to use the UI/UX of the Klaviyo prebuilt forms so that non-developers can easily create forms.Other popup builders either have an HTML element block, custom JS block or just an ability to add IDs to elements(ie buttons).Just adding the ability to add IDs to buttons will be a big help.-------------- Also when using multi step forms only the first submit is firing the submit event the second does not fire anything. It would be awesome if the form can fire unique custom events on every step view.Ex. get email form step > text with next button step > get phone form step > thank you stepIf there is an advanced settings on every step we can name every step and klaviyoForm can fire the event every time the user viewed the step. example: e.detail.stepView = email-form-step.

3
stephen.trumble
Community Manager
2 years ago
W
Problem Solver II
wernstromProblem Solver II
asked in Integrations and Reviews

BigCommerce - Subscribe at checkout: "checkout.html" seems weird... unsure if I should progress

Hi all,  So I’m following this guide step by step:https://help.klaviyo.com/hc/en-us/articles/115005082707-How-to-Sync-BigCommerce-Newsletter-Subscribers-at-Checkout-to-a-Klaviyo-ListWhen  open the checkout.html file, I’m greeted with this:Since the article mentions adding the snippet “right before the closing </body> tag”…. of which there is none… I’m not sure what to do. Could there be another location to place the code, or is this fine?Thanks!

4
David To
Klaviyo Employee
3 years ago
A
Contributor I
Alexander RivasContributor I
asked in Accounts and Settings

Urgent: My Account Has Been Disabled

Hello, For some reason, my account has been disabled.  Our company already started paying for the 75k emails + 25k SMS messaging program but we cannot access our account.  Please reply.  We are working with time sensitive material for the Black Friday season.   Thank you, Alex  

1
stephen.trumble
Community Manager
1 year ago
J
Contributor I
JamesDContributor I
asked in Integrations and Reviews

Shopify Coupon Question

When creating coupons in Klaviyo for an abandoned cart flow, do I need to create the coupon in shopify as well? I created the coupon in Klaviyo but I dont see the coupon in Shopify and I dont want customers that get this coupon to not be able to use it because it doesent exist in shopify.

4
J
Contributor I
2 years ago
jjaworsky
Contributor IV
jjaworskyContributor IV
asked in Campaigns and Flows

Analytics - Placed Orders all seem to be from "Other" email domain

Hello, I have been looking at my campaign’s email domain rates of open/clicked/placed order. Healthy rates are appearing for all types of email domains under open, clicked, etc. The only email domain showing rate above 0% for placed order is the “Other” category. Can you tell me what email domains are under “Other” and insight as to why these email domains are the only ones placing orders?Couple other quick questionsIs there a way to look at the Advanced Reports for data including campaigns for a period of time as opposed to by individual campaign?Is there a report showing break down of iPad vs iPhone Open/Clicks as opposed to all together? I am trying to have a better overall understanding of how the majority of recipients are viewing my campaigns and flows. The view from a iPad is more like a desktop layout than a phone.  

1
Dov
2 years ago
M
Contributor II
mdhContributor II
asked in Campaigns and Flows

Flow Back in stock on the product that will no longer be available

Hi there,We are collecting email adresses with Back in stock on some products that will never be available again…So I was thinking of doing a Flow that would send an email promoting an available substitute product.Ex: if the product has the tag "end of sale" (we are on Shopify), then push this other sku...What do you think? Do you have any ideas for similar flows?Best

1
Taylor Tarpley
Community Manager
2 years ago
C
Contributor I
CoffeeRoasterContributor I
asked in Integrations and Reviews

Why can't I create campaign with My Shopify Connector Flow?

Hello! Thanks in advance for the help. I am creating a Shopify Flow that will trigger Klaviyo to send an email to a specific list of customers when I turn a new product in a specific collection to active. This will allow me to alert customers who have previously purchased a product in a specific collection that a new product has been added to that collection. Here is my flow: I have input all of the correct information into the “Create a Campaign” action on the flow: API Key, List ID, Template ID, Sender Email Address, Sender Name, Subject, Campaign Name - I also enabled smart sending, just in case we add several products to the collection at a time - it won’t bombard customers with a bunch of the same email. When I turn the flow on, the “Checked if...” portion of my flow is successful, but this is the error message I receive regarding the Create a Campaign. All of the blacked-out information is correct. I appreciate the help! I would really love to see this flow work. 

1
Taylor Tarpley
Community Manager
2 years ago
M
Contributor I
Mary LuckyContributor I
asked in Accounts and Settings

Account disable

We have sent many emails to customer support, Nothing helps from the current situation. We also called the number on your website and chat online for help， ALSO they did not help either. We don’t want to pay to a company that can’t even be bothered to help it’s customers. If our Klaviyo account cannot become active within one business day, can you help return the money to us? Looking forward to your reply.I have registered two accounts, both of which have been disabled. I think my operations are compliant. Why should I disable my account? I was very angry

1
David To
Klaviyo Employee
1 year ago
A
Contributor I
AftabContributor I
asked in Campaigns and Flows

Abandoned Cart Flow

My abandoned cart flow working well in January but it is not working in Feb . According to you what may be the issues?

4
stephen.trumble
Community Manager
2 years ago
A
Anonymous
asked in Sign-up Forms

Newsletter signup not loading in signup form editor

I want to make some changes to my newsletter signup form but I can’t view it in preview. I’ve confirmed that it still shows up when I visit the site. I have a few forms running (for different language users) and the other forms are fine in preview. It’s just this one form that has a problem. Any ideas?  

3
Dov
2 years ago
A
Contributor II
AlipearlContributor II
asked in Accounts and Settings

Address

Hi, If I want to change the address of our Klaviyo account, will the address change affect the normal use of our account?

1
stephen.trumble
Community Manager
1 year ago
W
Problem Solver I
Wear SkinnysProblem Solver I
asked in Campaigns and Flows

How do I change weights on an *existing* a/b test email flow

I’ve got an A/B test running on a message in an email flow.I’ve got multiple variations set to send with certain weighted percentages.How do I change these percentage weights without ending the test??I feel like I used to be able to do this at-will… maybe the new A/B test flow prohibits it?Or is there still a way? Super frustrating.

1
Omar
Partner - Platinum
1 year ago
GVaughan
Contributor IV
GVaughanContributor IV
posted in Analytics and Deliverability

Beginner email marketer - working with a new store (>10 email list) looking for advice

This is my first time working with a client. The store I am working with has a large instagram following (300k) and are just setting up their email marketing channel, they have not yet leveraged their following to grow the listI have created some core flows for them (welcome series, cart, browser, checkout abandon) all tested and I’m happy with them. All these flows are 9 emails long and 11-14 days long - is this too long for a new store? I am now working on their winback, upsell, sunset series etc.I have created a pop up form which is currently being A/B tested   Looking for some advice for my best next step once I have the rest of the flows complete.Is there anything crucial I need to do before we start leveraging their IG following to grow the list? Thanks Gary 

3
popsmash
Active Contributor IV
1 year ago
M
Contributor IV
mattelustraContributor IV
asked in Campaigns and Flows

How can I add a 'send-to' email address to Notification in flow?

I am trying to create a step in my flow where I am notified when someone signs up for my newsletter. When I add the notification step, there is a drop down for the send-to email address- but I can’t add anything in this field and there are no choices available. How do I populate this field? 

2
M
Contributor IV
3 years ago
A
Active Contributor IV
Andrew.WaltersActive Contributor IV
asked in Sign-up Forms

Does the Submitted Form Metric track if you send users to another page vs. adding them to a list?

I’m using a popup, without a form, and the CTA links them to a different page.Will the form’s report use clicks as form submissions?

1
Taylor Tarpley
Community Manager
2 years ago
S
Contributor III
ScottCodesContributor III
asked in Lists, Segments, and Profiles

Can you create a segment in 1 account based on another account?

We have 2 accounts in klaviyo (both accessible from the same user accounts).We’d like to be able to email everyone in “Account A” but not if they are also in “Account B”.Is there a way to do this?We’ve tried:When we try to create segments in “Account A” it of course is not aware of any profiles in “Account B”.   The two accounts seem unaware of each other. We’re trying to avoid having to manually export all email addresses from  “Account B” and importing into “Account A” every time we send a campaign emailAny suggestions please?

2
S
Contributor III
2 years ago
Activite
Contributor II
ActiviteContributor II
posted in Integrations and Reviews

Seeking Developer Recommendations

Happy new year Everyone,I would like to ask for your help finding a developer to carryout a custom integration.I require someone to integrate my Clickfunnels site with Klaviyo in order to pass the correct metrics to activate flows etc. So, if you have used such a developer and had a good experience with them fulfilling your project I would love to hear from you.Thanks

1
Activite
Contributor II
3 years ago
O
Problem Solver I
OBDTeamProblem Solver I
asked in Analytics and Deliverability

Re-ordering the web tracking parameters

Hi all,We have implemented the Klaviyo web tracking for viewed products and added to cart events on our Shopify site. The tracking is working but we want to reorder the parameters e.g. Compare at Price shown after the Price. is it possible to re-order the parameters that send from the site to Klaviyo? They are brand, product title, price etc. It seems that they are ordered alphabetically. The code in Javascript is well adjusted but, perhaps we miss something. Please have a look at the screen capture below as a reference:https://sharex.kraftha.us/arpa/2021/08/chrome_jgwwpBN2tJ.jpgThank you in advance,

4
O
Problem Solver I
2 years ago

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