Skip to main content

Events
Help Center
Academy
Groups
Champions
My Account

EN

Community BFCM Challenge 2024: Enter to win $150 gift card!

17 days ago

Home
Meet the Champions
Got a Question?

Got a Question?

Looking for help using Klaviyo? If you can't find what you're looking for using the Search tab, ask your question here and the Community will help get you where you’re going!

10276 Topics

Most replies

Recently active Most views Newest first

AvimarketContributor I

asked in Campaigns and Flows

How to run a test mode for emails?

Hi everyone, is there a way to run a test mode for my emails before I send them?I want to run a demo inbox mail. To be able to get the emails that my clients are supposed to receive from me.

sperezclavierContributor I

asked in Email Templates and Coupons

How to show variation-specific prices on browse abandon?

We have a browse abandon flow and we have a case where the product shown was the less expensive variation of the product, but once clicked, on the website it defaults to the most expensive variation, so now we have a case where customers said they demand the marketed price to be honored. Is there a Django code snippet that we can leverage? what would be the best approach? We were thinking on adding a “Starts” before the price for now, but in this case it will show for ALL products regardless of them having price variations or not, so it a product doesn’t have variations and costs $50, it will say “starts $50”. This is not a good experience overall.

max.bicknellContributor I

asked in Campaigns and Flows

Can I create dynamic download links?

Hi there, We sell electrical products and I want to send our customers a set up guide a few days after their purchase, so they don’t have any issues with setting up thier devices.So far I’ve learnt how to dynalically add the product name, an image of the product because that information is stored by Klaviyo.However I don’t know what to do for the button. I want to be able to show a different button url based on what the product is. This URL is a hosted PDF which they’ll download and then be able to see how to set up the device. Let me know if there is a solution for this.

Taishah99Contributor I

asked in Accounts and Settings

Account disabled

Hola, hace una semanas quise ingresar a mi cuenta y me aparece inactiva. No entiendo por qué. Cambié la contraseña dos veces y nada. ¿Por qué pasa esto y cómo puedo recuperar mi cuenta? Es una cuenta que uso para el trabajo y es urgente. Gracias.

QWSBenContributor I

asked in Campaigns and Flows

Post-purchase followup flow on new customers only

Hi, I’m trying to make a flow for new customers whom have made a purchase - Im a bit confused on how to setup this flow. I don’t wish to trigger this to send to my already existing purchasing customers as we have a very large database and would be offering a discount…. Only to trigger to those who have made a purchase never before, after creating this flow (i.e. New customers from todays date). Would this be correct?

katmayhanContributor I

asked in Sign-up Forms

On trigger sign up form

Hi everyone I have a sign up form which is triggered by clicking a button. The button is installed correctly and is working. The only problem is that the pop up also appears on page load. Why is this happening? I have checked ‘only show on custom trigger’ and installed the code into the page.

Joe TangContributor I

asked in Analytics and Deliverability

Way to get rid of "ksd.klaviyoemail.com"?

Hi,Is there a way to get rid of the “via ksd.klaviyoemail.com” following the sender name? Thanks

Sheena HContributor I

asked in Accounts and Settings

Merging Multiple Klaviyo instances into one

Hello Members,We wanted to merge our four instances into one major instance. I wanted to know this can be done in Klaviyo. Thanks!

tanguscoContributor I

posted in Email Templates and Coupons

Abandoned cart email with integrated 1 time coupon

Hi community!I am trying to set up an abandoned cart email with a “Go to cart” button that directly applies a 1 time coupon discount code.These are the codes that I tried to apply under the button{{ event.extra.checkout_url }}/&discount={% coupon_code 'OFF15' %}{{ event.extra.checkout_url }}?discount={% coupon_code 'OFF15' %} However when I tested it out the link brings me directly on my main page instead of send me on the abandoned cart page with the discount code already applied.I don’t understand were I messed up.. pls help me :)Notes:-Coupon tested and it works alone in the preview-{{ event.extra.checkout_url }} code also works alone

MagdyAbdelaalPartner - Platinum

asked in Email Templates and Coupons

How to populate previous month name?

Good Morning,I’m trying to populate the name of the previous month, but I couldn’t find any documentation on how to do so.I only did find the tags for current day/month/yearwhat I'm looking for is a tag for the previous month & year, or how to do these simple operations: ({% current_month_name %} - 1 month)( {% current_year %} - 1 year ) Thanks

dasmarketing007Contributor I

asked in Campaigns and Flows

Why am I seeing a white screen when trying to schedule a campaign AND access support?

Hey! Has anyone else been experiencing white screens? Tried clearing cache and using different devices and I can’t schedule an eBlast. Tried to click on the support tab and got a white screen, too. Any advice?

lmontyContributor I

asked in Campaigns and Flows

Issue with img src html

We are attempting to use images from a data feed in a campaign but when we enter the following information, Klaviyo then updates it with no warning!CODE WE ENTER:<img src="{{ item|lookup:"media:content"|lookup:"@url" }}" />KLAVITO CHANGES TO:<img media:content="" src="{{ item|lookup:" />Has anyone seen this before? Any advice? It’s really frustrating us!

AljonPContributor I

asked in Lists, Segments, and Profiles

Unequal number of member/s in signup forms and list and segments

Hello, guys! Nice meeting you all.I’m Aljon from Philippines, new to Klaviyo!I am just curious why I cannot view the same number of member/s under “sign-up forms” and “Lists and Segments”. This is just for trial and practice and I already have one (1) new subscriber and I can view it under “Sign-up form” but still zero (0) in “Lists and Segments”.Hoping I explained it correctly. Thank you guys in advance! Regards!

Aarish RaiContributor I

asked in Analytics and Deliverability

What to set first? A campaign or an automation, while getting started with Klaviyo?

Hi there,Suppose I am a Shopify Store owner with about 50,000 email profiles who have opted-in to receive marketing emails from me either through Shopify’s sign up form or while checking out. I want to upgrade my email marketing and get a Klaviyo subscription. Next I integrate my Shopify store with the Klaviyo account so that all historic engagement data (i.e., opens, clicks, etc.) is taken up by Klaviyo. I build my 30 day engaged segment following the Klaviyo guide. Suppose the outcome is 5,000 profiles who have engaged in the previous month. The question is…What should I do next? Should I send a campaign to these engaged profiles? Or should I first set up high engagement flows like welcome series, abandonment cart, browse abandonment etc?In the “How to ramp and warm your sending infrastructure” guide, judging from the order of numbering, it looks like we should send a campaign to the engaged segment first. Also, the same document suggests that we should set a welcome flow after 14 da

shopstore2237Contributor I

asked in Campaigns and Flows

Order paid not created

Hello, I write on this forum to understand if with Klaviyo I can send an email to the customer who pays for the order. By paid order I don't mean order placed because in my store it is different. In fact, as a payment gateway I use a third party gateway and therefore those who place an order are different from those who actually pay for the order. So how can I make it possible to send an email only to customers who pay for the order and not also to those who create the order?Thank you. Best regards.

LeoLightContributor I

asked in Campaigns and Flows

Will sending same email in separate campaigns help email deliverability?

Let say I have total 2000 emails. I segmented:500 email - high engaged emails1500 email - the rest of the list Campaign A - send to 500 email segment (assuming will have better engagement rate)Campaign B - send the same email 6 hours after Campaign A. Will the ESP (Gmail/Hotmail/Yahoo mail etc.) see the same email from Campaign A & B as same email?Will sending Campaign A first, helps to increase deliverability for Campaign B? Thanks.

etsyfindofthedayContributor I

asked in Accounts and Settings

Does Klaviyo support business units?

Hello!My blog is small, but as I look to grow -- does Klaviyo support separate business units to inherently separate brands/subscribers/etc.? How can this be managed in Klaviyo? Thanks 😉

Dream LabContributor I

asked in Campaigns and Flows

How do I find product.liquid template in Shopify so i can paste my snippet for "Abandoned Cart Reminder"?

I can’t find the product.liquid in edit code on my shopify app

neslexContributor I

asked in Integrations and Reviews

Allowing customers to edit their order for upsells / shipping upgrades

Hi all,I run a small store that only sells a few products, everything is managed in a Google Sheet and I'm hoping there is a way I can streamline upsells and shipping upgrades without the need of manual emails back and forth with the customer.We sell one specific product that has a regular version and pro version, 80% of customers opt for the pro version (which is way better). I am hoping to email the customer post checkout IF the customer purchases the regular version via Klaviyo encouraging the customer to upgrade and to simply pay the upgrade fee (~$15). Another example of this is when a customer pays for standard shipping and then later wants to upgrade to express, it would be so much easier if I could send them a link (via Klaviyo, not via Shopify as I'm aware this is possible) and they could pay the difference and their existing order ID will be updated.tl:dr: Can I send a specific link to the customer automatically that will allow them to purchase an additional product that will

AdamJlawContributor I

asked in Lists, Segments, and Profiles

Facebook Leads Integration

Okay, so I’m setting up a lead form ad on Facebook. The goal is that the leads will be sync’d up with a list and flow in Klaviyo. However, when I try to link the list with the facebook lead ad in the settings I get this error, Error validating access token: Sessions for the user are not allowed because the user is not a confirmed user.What does it mean and how do i fix it? Thanks a million.

Rachel FlamContributor II

asked in Lists, Segments, and Profiles

Multiple surveys over multiple emails?

Hey all! Newbie here 😉 So - I’ve read other threads here regarding setting up a survey that links back to your manage preferences page (and subscribe form...).I don’t want to use Typeform which I see being suggested. My goal is to send out a series of campaigns, or even monthly campaigns, asking my subs to choose certain things - aka a survey. I would like whatever they click on to be added to their profile as a custom property.Not sure how to do this best? How do people run surveys natively in their campaigns and then have the property added automatically?Would I maybe set up embedded sign up forms on specific pages that I create for each survey (pages in shopify) and then have those fields link to the properties?Does that make any sense at all??🤔Or am I way over complicating it and there’s a better way?OR is my brain totally fried at this point from an entire week of setting up my new Klaviyo account and reading tons of technical articles...😝Thanks in advance for ANY and all help!

WiseWomanContributor I

posted in Email Templates and Coupons

Feature for Giphy Generator

I used this feature on another email platform that went bankrupt and closed the doors on me.But it’s really cuteIt allows a block that is a sticker or Giphy free and links to giphy so I could search my topic - such as Happy Friday - and it would find stickers and giphy’s to enter, so cute.I really would like this feature on Klaviyo.Please lets all let Klaviyo know we are interested in having this feature.My temporary work around is to add image block, download the giphy to my computer and add it as an image. It still works that way.

JeremyLimSMContributor I

asked in Lists, Segments, and Profiles

How to generate no accept email marketing email data (email address) ?

How to generate no accept email marketing email data (email address) ? i have create a accept email marketing mail for customer to confirm accept the email marketing, but can i generate have many total email address no accept the confirm email marketing ? #Double Opt-in