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10293 Topics

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eilmcgContributor I

asked in Accounts and Settings

Klaviyo is asking me to setup and integrate with shopify again

When I logged onto klaviyo, it acted as if I did not set up my account yet. I have been a paying customer of Klaviyo for over a year. The prompt was to run the integration with my shopify store, which I have already done. I did not run the integration again for fear of losing everything I have set up in my klaviyo account in the past 15 months.And since the system does not recognize me as a paying customer, I can not access Chat. VERY ANNOYING!!! I need to access my account immediately. I did submit an email, but no response yet. Argh….Anyone have ideas?

bill_wishgardenProblem Solver I

asked in Campaigns and Flows

Shopify Variables

Hi, I’m setting up a Replenishment flow and I’d like to include the size of the item because the size of the item purchased informs the customer of how frequently they should repurchase (we offer 1oz, 2oz and 4oz bottles).I thought the variable for item size would be {{ item.line.title }} but when I previewed the email, the value was blank. Does anyone know what the “size” variable for variants is? Thank you!

SanketContributor IV

asked in Analytics and Deliverability

How to track if someone clicked a phone number link?

I’m using phone number link with my phone numbers in the email. So that users can easily click and dial from smart phones. However, I don’t see any data on how many people have clicked the phone number link. Historically, I was seeing 30%-40% of clicks happening on phone numbers in a different ESP.I know Klaviyo is known for data and this is a crucial piece of data for us.Please let me know how to check it.

SandrineContributor I

asked in Campaigns and Flows

Customer Personalization by gender

I want to address our customers according to their gender:Our customers are sorted by gender (we are using the Shopify App Customer Gender), so every customer in Shopify is linked to a female or male tag. What do we need to do that we can address women and men with a different salutation?Dear (Mr. or Mrs. - depending on male or female tag) {{ last_name|default:'friend' }}Example if a customer has the male tag: Dear Mr. xyIf a customer has a female tag: Dear Mrs. xyThanks in advance!

SandrineContributor I

asked in Campaigns and Flows

Personalization Variables

I want to address our customers personally, with their first and last name. I would add the following variable:Hi {{ first_name }}{{ last_name }}If I only have the first name or last name or neither, I want an alternative/ fallback to appear like “Hi there” Where do I have to put the default? Thanks in advance!

sunfenContributor I

asked in Integrations and Reviews

Product feed and recently viewed product not showing in flows

Hi, I recently setup Klaviyo with Shopify and realized that no product is showing in “you might also like” section populated by shop_popular_feed (I did not create other feed yet). I’ve read in the forum that it might be due to inventory being managed by third party app which is my case (printful). But how can we change this setting so the feed can work? Also in the the abandoned cart flow, often products aren’t showing up (see screenshot attached). Is it because the viewer did not accept cookie or blocks them? Thanks for your light because an email sent with no information in it (product recently viewed or you may also like) is irrelevant and bad for reputation i guess..Best regards,

PaulZenymarketingContributor I

asked in Lists, Segments, and Profiles

Segmentation with multiple offers

Hey everyone, I’m very confused what the best approach for my situation is. My clients has multiple opti-in offers/lead magnets A free course, a cheatsheet, etc. Currently, they all get signed up to a Master list. Then they are segmented by source. Then they get added to a flow corresponding to a source. The problem I have is that I don’t want people to be in copies of the same flow if they sign up for multiple lead magnets. How do I avoid that? Also, I’m getting a lot of skips in my flows (Person no longer in list/segment) and I can’t quite understand the reason why. I think I want to just re-do the whole flow set-up from scratch, but the problem is this: If I change the current sorting segments, they will kick people out of the current flows. If I create new segments and send them to flows, some people will get added to multiple flows because they will belong to the old and the new segment. If I disable the old flow, It will stop sending to people already in it. How do I approa

Anna ZuckermanContributor I

asked in Lists, Segments, and Profiles

Add customers that had signed up in Shopify that were imported to “profiles” to a list.

All I want to do is add customers that had signed up in Shopify that were imported to “profiles” to a list.I have exported customer csv from Shopify, import to list, DOES NOT WORK.I downloaded Klaviyo “Skipped Records” from that failed upload, nothing is indicated as wrong or anything about why they were skipped, only message: “Check that the correct type was selected for each column during field mapping.”Re-uploaded and changed the “type” everywhere I could to every option available, DOES NOT WORK.Hours of searching for an answer and nothing but the same stupid answers that talk about segmenting lists and harvesting new customers to a list, BUT NOTHING about how to use the list we already have.On the verge of dumping Klaviyo.

eceauxContributor I

asked in Lists, Segments, and Profiles

Moving profiles to a list

Hello I’m new to Klaviyo and already lost- I integrated with shopify- I can see my shopify customers in the Klaviyo profiles, but how to I add them up to a list? {I have looked at previous messages in the community and didn’t find the answer). Thanks

DevPandiContributor I

asked in Lists, Segments, and Profiles

Removing the Event Value From Profile Activity Object

Hello. When posting a profile activity via Klaviyo’s API, the activity object has a value property that is named according to the event, e.g. if the event is “Exception” the property will be “Exception Value: 0.00”. How do I remove this property? I’m not sure why it is populating automatically.

WeezeContributor I

posted in Analytics and Deliverability

email campaign not sending

Hii cloned an email campaign but it is refusing to send to my list … many ideas?

Siddhartha RoyContributor I

asked in Lists, Segments, and Profiles

Klaviyo can segment based on (select all that apply)Website behavior Email behavior eCommerce data Demographic dataWhat will be the answer ?

MattHauthContributor I

asked in Campaigns and Flows

Previewing Add to Cart Flow Data with New Editor

Is there any way to preview Add to Cart Dynamic Data in the new editor? Doesn’t seem like it currently.

alepal27Contributor I

asked in Campaigns and Flows

Abandoned Cart Flow - Pull Product Option's Name

My store is through Big Commerce, all of our products include Variants/Options, so when utilizing the Abandoned Cart flow, it would be helpful to include the size of the product on the email.Is there a way to pull the Products Option Name to include in the title of the Product?I’m not entirely familiar with Klaviyo’s variables, so any help/insight would be appreciated.

X-Chair MarketingContributor I

posted in Email Templates and Coupons

Email Designs: Process and Standards with your Graphic Design + Marketing Teams

Hey All Klaviyo users! We have been using Klaviyo for 6 months and it has been a game changer for our email marketing! Our new area of focus is optimization for design. I am curious to understand other company’s process to design an email and your best practices. We have a skilled design team, but I want to get them super optimized for email and social and the resources I am finding on the internet are basic level - looking for something more robust. Do you have brand standards specific for email that lists out things like header font size, sub-header fonts and sizes, button standards, etc. If so, would you be willing to share me on that doc? I’ll sign an NDA if needed ;) What design platforms are you using - is your design team designing every part of the email in Adobe (or something similar) and splicing it out? Or maybe just designing the hero images and then your email marketer adds the text and other items in the Klaviyo template? We have Figma for website design, should we be m

stjoadContributor I

asked in Campaigns and Flows

I have a pop-up where users can sign up to receive a promo code. What's the best way to handle this in Klaviyo?

I started by creating a flow that's triggered whenever a user signs up for my "newsletter", but that doesn't make sense to me... If someone makes a purchase, I'm assuming they're automatically subscribed to my newsletter. If that's the case, I don't want them receiving this flow after they've already purchased. If someone signs up via my footer (which doesn't promote the discount), I don't want them receiving this flow. I just want them added to my newsletter. What's the solution here? I imagine this is very common.

Nieves 2022Contributor I

asked in Campaigns and Flows

correo electronico

Buenos días soy nueva en Klaviyo y estoy intentando hacer un mail y el cursor se me va por todos los lados y no me escribe lo que quiero. Esto a que se debe? me podríais ayudar por favor?GraciasNieves

gcmarketingContributor I

asked in Lists, Segments, and Profiles

Having trouble uploading new emails from spreadsheet?

Hello! I need someone’s help. I have a list of emails in a spreadsheet I need to add to our email subscribers, but somehow it won’t upload due to there being columns present. The thing is - there are no extra columns. I deleted all extra columns and rows, converted the spreadsheet to a CSV, even moved it over a new spreadsheet and downloaded it as a CSV. Opened the downloaded version and turned that into a csv from Numbers on Mac. What am I doing wrong? Nothing seems to be working.

takahashiContributor I

asked in Campaigns and Flows

Unique coupon error in campaign.

Hello.My name is Takahashi.I would like to include a unique coupon in my campaign.I have issued a coupon and pasted the following code.{% coupon_code 'NAME_OF_YOUR_COUPON' %}However, I get an error.Error statement"Your dynamic coupon cannot be used in campaigns. If you would like to include a dynamic coupon, please contact support to enable the Uploaded Coupons feature."Why is this? I would like support.Thank you.

jh999Contributor I

asked in Lists, Segments, and Profiles

How to UPDATE opt outs via CSV?

We have a new website that doesn’t integrate with Klaviyo so updates will be sent to be from the website via .csv files to update opt outs on the website via a customers profile.Can anyone tell me how and where to make this *update* via a csv? For reference the .csv will be in this format:customerid emailoptin_statusoptin_change_date

GnuworldContributor I

asked in Campaigns and Flows

WooCommerce Abandoned Cart emails sent out to customers who completed order using Manual EFT

Hi We are running into an issue. It appears that our abandoned cart flow is triggering for users who have already placed an order using the Manual EFT payment option. Our flow is set up like this:

MendocinoContributor I

asked in Integrations and Reviews

2 Wordpress Sites - 1 domain - 1 sub domain - only 1 woocommerce

So I have a domain with a sub domain. the sub domain is the only one running woocommerce and sales. the main domain is informational only. can i use klaivyo with the same public key on both for forms, pop ups, etc., and then just have the wordpress linked to the subdomain?

A

Anonymous

asked in Campaigns and Flows

Subscription Start Date Trigger - Meal Plan Notifications

I’m currently managing an account for a company that offers different meal plan subscriptions ranging from a 1 day trial to 3/7/10 and 30 day intervals and options to choose from 1 - 3 meals per day (shopify store).Currently enabled through a custom app is an option for customers to choose when they can start their meal plan (with a buffer of 2 days from date of order placed).Which is reflected as a metafield in shopify order.My question is how do I setup a post purchase thank you flow, based on the start date trigger where my objective is to: 1. Send a notification 1 day before Start date (“Your plan starts tomorrow”)2. Follow up with renewal offers when their meal plan subscription ends (day 3/7/10 or 30)Unable to figure this out with current Date Trigger flows. Also not sure how shopify can communicate this start date to Klaviyo for the event to trigger.Appreciate any helpful responses. Thank you!

shelleyanneContributor I

asked in Integrations and Reviews

Klaviyo not pulling in Facebook Leads

Hi!We set a Facebook AD campaign live on Friday to grow our email list, however the sign ups haven’t been pulling into Klaviyo and are therefore not receiving their welcome email. Has anyone experienced this before and can help?

KareemContributor I

posted in Lists, Segments, and Profiles

Klaviyo email automation not working

Hey peeps, currently I’ve designed my sign up pop up form also create a new list and also runing flows, but problem here is my customers are not receiving welcome emails as I’ve make for them, other thing here is, in my list,it shows only 1 memeber but in sign up form there are 3 memebers. Why is it so?

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