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6056 Topics

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Contributor IV
Eleanor ShadowContributor IV
asked in Campaigns and Flows

Where are my form unique IDs? I need to add them to triggers/conditional splits

Hello. I’m almost ready to pull my hair out, so any help will be very much appreciated.I’ve got a list going, and I want to set up two different triggers: one Welcome email series for Discount subscribers one Welcome email series for Non Discount subscribersIf I understood things correctly, my initial trigger is “Subscribes to Mailing List”, then I add a conditional split in my Discount email flow thusly:Properties about someone > Unique ID > equals > (the first discount email ID) Properties about someone > Unique ID > doesn’t equal > (the first non-discount email ID)I’ll then have to reverse this in my Non Discount email flow, so that those subscribing to my non discount list see the non-discount emails but don’t see the discount ones.FIRST QUESTION: is what I did above correct?SECOND QUESTION: where do I find the correct Unique IDs for each email list? I’m assuming it’s the code that appears when I click Edit on my Email #1 for each series, but I’m either going ment

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E
Contributor IV
1 month ago
Carey Rouse
Active Contributor I
Carey RouseActive Contributor I
asked in Analytics and Deliverability

Is there anything Klaviyo can to do help get me off of a couple of blacklists?

I have pretty good email deliverability but I recently did a test and found out that I’m on 2 blacklists out of the 25 listed.  Can Klaviyo help get me removed from those lists? I just didn’t know how to go about doing that.

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inboxingmaestro
Partner
3 months ago
M
Contributor II
MollyContributor II
asked in Lists, Segments, and Profiles

Can I block certain names (spam) from ending up on my profile list?

Every few months I get hit with 20 - 30 new profiles All from Mark Mustermann with an email of fake(insert zipcode here) @fakemail.com Is there a way to mass delete them or maybe a way to prevent that name from ending up on the list or maybe anything with fakemail.com addresses?

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G
Problem Solver I
6 months ago
Squamishpoacher
Contributor IV
SquamishpoacherContributor IV
asked in Campaigns and Flows

Why does my Abandoned Cart Flow has low Delivered message numbers?

I have had the abandoned cart flow up and running on my Shopify store for over a month.  The flow is triggering however, the percentage delivered is extraordinary low, less than 3% (image below).  What is causing this behavior and what’s a possible fix?Metrics of Flow Over 30 Days 

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Taylor Tarpley
Community Manager
4 months ago
G
Contributor I
Guy LevineContributor I
asked in Email Templates and Coupons

Re: Outook 365 email formatting - no paragraphs

I am trying to work on my email templates, however in outlook 365 desktop, they show up with no paragraph breaks in them. They look fine out my mobile device. Does anyone have any tips?

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C
Contributor I
10 months ago
N
Contributor I
NStrand711Contributor I
posted in Campaigns and Flows

Feature Requests: Calendar View

What would it take to get a calendar view? The idea to be able to see all the campaigns laid out on a calendar would help so freaking much! Creating the content calendar there, and then building the emails from there would be a HUGE life savor. And then after that, to link it to the google calendar. DREAM!  Also to be able to color tags and/or create a creation process… Idea/Editing/Needs Approval/Final/Scheduled… 

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S
Contributor II
5 days ago
Reynaldy
Contributor III
ReynaldyContributor III
asked in Analytics and Deliverability

How to get and put tracking numbers on various suppliers.

Hi everyone,I have a question for the tracking number, How do I get the tracking number on various items? Because we are Dropshipping, We have many suppliers there, For example, If a customer orders 4 products from our store, and also a customer chooses 4 different products in my store, surely it's from a different supplier right? how to get 4 tracking numbers in different suppliers.Summary of my question:1. How to get tracking numbers from different suppliers?2. How to have 4 different tracking numbers put in the email during shipping?3. How to sync tracking number in Klaviyo?Thank you.

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alex.hong
8 months ago
M
Contributor III
mwcs1976Contributor III
asked in Campaigns and Flows

Why Doesn't my Abandoned Cart Flow Send When A Customer Doesn't Check Out?

I had setup the abandoned cart flow, I also notice there is someone add to cart. However, when the customer didn’t check out the cart, the abandoned cart flow didn’t send out the email. Just wonder didn’t i missed out any setting?

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9
2 years ago
E
Contributor I
eternal esthetics beautyContributor I
asked in Lists, Segments, and Profiles

Shopify newsletter subscribers are not going into klaviyo newsletter list

Hello, I have a problem with the subscription sign up area on my website. I would like all of the subscribers to be added to my klaviyo “Newsletter” list so that my welcome series can be triggered.When a new subscriber signs up, they are added to the “email subscribers” list with the tag “newsletter” in shopfiy, but it does not get added to any list on Klaviyo. I have set up Klaviyo.js and it says it’s successfully installed on the site In the integrations tab, I have selected “Newsletter” for the list for the subscribers who accept marketing through Shopify. I don’t have “double opt in” selectedI would appreciate any suggestions! Thanks  

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B
Contributor II
1 year ago
S
Contributor II
sophieduerContributor II
asked in Campaigns and Flows

PRICE DROP EMAIL CODING

Hi, Trying to set up price drop flows. the flow trigger etc are easy, but cannot find anywhere how to code the emails themselves to populate the image, product name URL etc.I’ve tried use klavyio example but it is not showing anything in the preview email when in manuali’ve tried save the klavyio block and put it in there, copy paste the data, nothing worksi’n trying to add a screenshot but not working either ahahh COPY PASTEevent.image_url {{ event.product_name }} Sale Price: ${{ event.reduced_price | floatformat:2 }}Was: ${{ event.original_price | floatformat:2 }}You Save: ${{ event.price_drop_amount | floatformat:2 }} SAVED BLOCK{ organization.url }}products/{{ item.product.handle }}{{ item.product.title }}Quantity: {{ item.quantity|floatformat:0 }} — Total: {% currency_format item.line_price|floatformat:2 %} I DONT EVEN UNDERSTAND WHY THE SAVED BLOCK ENDED UP BEING DIFFERENT THAN THE COPY PASET

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Dov
10 months ago
S
Contributor I
suzankaContributor I
asked in Integrations

Klaviyo not recognizing Placed Order in Woocommerce

Hey there! i have the same exact issue as this post:  Basically the last sync was 15 days ago, and its only showing ‘started checkout’ events, which i guess are browser based. In the link above your team helped to fix the issue, can you please help fix the issue as well with my website?

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E
Problem Solver I
4 months ago
H
Klaviyo Employee
hannahbearceKlaviyo Employee
posted in SMS

AMA: All things SMS

Klaviyo’s Growth Success Team hosts LIVE AMA’s on Thursdays are noon (EST) To join, sign up here: SMS AMA Scroll to the bottom of this page to thread your questions and we will answer them live!

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katelyn.howardgomez
Klaviyo Employee
7 months ago
Julia.LiMarzi
Klaviyo Employee
Julia.LiMarziKlaviyo Employee
posted in Email Templates and Coupons

How to add a clickable phone number to an email

There are many reasons you might want to provide a phone number for customers to reach you at, and it’s a great way to keep an open line of communication with your customers if you offer phone support. So how do you easily share that with a customer in an email?There are two ways you can add a click-to-call link to your emails:Add it as linked text. If you mention your phone number within a text block, you can hyperlink it to your phone number by adding the following HTML to your text block’s source code:  <a href="tel:+18881235467">1-888-123-5467</a>.   Add it as a button. Drag and drop a button into your message. Add an appropriate call to action in the Button Text field, and instead of a Link URL, add “tel:+18881235467”  Be sure to replace the example number with your own number, and keep the same formatting as in the example.

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Dov
3 months ago
K
Contributor I
Kathrin BickelContributor I
asked in Email Templates and Coupons

Klaviyo will not save the link text and URL on my text block.

Hi, I am trying to add a link text and URL to a text block inthe email builder. However it will not save the information. I have already emptied the cache and restarted the browser. Also I pressedthe "Save and Return to Templates" button afterwards but it will just not keep the information.I am trying to link this URL: https://www.it-fits.com.au/pages/8-reasons-to-buy-it-fitsIs there a problem with the format perhaps?Attached 2 screenshoots, first one where I have input the the infos and second one when I go there again to check.It seems also other designs elements or text we used did not always save. We kept doing things again and again but now for this issue we just never get to the end. Thanks for your help? 

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A
Contributor I
10 months ago
Kwei
Problem Solver II
KweiProblem Solver II
asked in Campaigns and Flows

Changing the “From” name

On my email newsletter, the “From” line states my personal name rather than the name of my company. What part of the system do I need to go into in order to correct that?

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Kwei
Problem Solver II
10 months ago
J
Contributor II
janinneroContributor II
asked in Signup Forms

Why Are Both Shopify and Klaviyo Sending Confirmation Emails for Double Opt-In?

Hey there,I just started using Klaviyo and I love it but I am running into one major problem. I think it is great that the integrated signup forms in Shopify sync with Klaviyo but it results in one issue for me: the Shopify system as well as the Klaviyo system send confirmation emails for the double opt-in. Problem is, I cannot disable double opt-in on Shopify because that would mean anyone can sign up (including bots) and I also cannot disable double opt-in on Klaviyo because double opt-in is required in my country.Does anyone know how to work around this issue?Any help is appreciated.Thank you, 

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D
Contributor I
7 months ago
daphne
Contributor IV
daphneContributor IV
asked in Email Templates and Coupons

How to add an image behind a text block?

Hello guys!I’ve been trying to see how I can add a background image for a text block like below (I saw this sample from the holiday show). Screenshot from The Holiday Show I couldn’t find a way to do this so I was hoping someone can teach me? Is it via custom HTML?Thank you!

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D
Contributor IV
9 months ago
M
Contributor I
marc10Contributor I
asked in Campaigns and Flows

I accidentally deleted my flow emails - can I recover it?

I made a change to one of the first conditions of a flow tree and mistakenly deleted everything after it, including the emails I had setup and all the following conditions. Yikes! Is there a way to revert back? 

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E
Contributor I
2 months ago
M
Contributor II
mscheurichpatouContributor II
asked in Campaigns and Flows

Flow notification opt-in for email address is not working

I’m having troubles adding an address to receive a notification email sent by a Flow. All the addresses I add don’t receive any opt-in emails.Is it possible to manually opt-in an email to receive Flow notification emails?

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H
Contributor I
1 year ago
N
Contributor IV
numzieContributor IV
asked in Signup Forms

How to close a teaser?

I can’t figure out how I add a close function to a teaser.I know users want to be able to get rid of a teaser even when they didn’t signup.Is this not possible with Klaviyo?

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Taylor Tarpley
Community Manager
1 month ago
T
Contributor I
TOMWOLFEContributor I
asked in Integrations

Back in Stock Button Not Working

Hello,Is there anyone out there that might be able to help me out with this issue?Problem: When selecting a product that is sold out - #1 the notify me when back in stock button is not showing up. #2 But, when the product page is refreshed it does show up - #3 however it will show up even for products that are in stock (right under the add to cart button)I attached a few screen shots of the code and what the buttons looks like. 1,2,3If someone has experienced this and can help me out it would be super helpful. Thanks in advance! 

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T
Contributor II
11 months ago
I
Active Contributor I
IztokActive Contributor I
asked in Integrations

[CASE REOPENED] How to display product regular price and discounted price in the product block in Klaviyo?

Hello, since it’s been a year ago I wonder if any progress has been made on this topic. I’d like to include a sale_price into this block. Is it possible?

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E
Contributor I
14 days ago
M
Contributor I
mermaidzeliContributor I
asked in Lists, Segments, and Profiles

Why isn't my flow sending to everyone in my segment?

Hi!  I have created a Segment where about 7,000 subscribers got in. I used this Segment to trigger my Newsletter flow. However, when emails were sent and I get to check the analytics, only 1,000+ emails were delivered.   Can someone please tell me why it wasn’t delivered to all 7,000+ segment subscribers? This goes the same as the next emails on the flow. The Delivered number just keeps getting smaller and smaller. Here’s for the last email that is in that flow:  Only 137 were delivered, 482 waiting to be delivered. I’m not sure what I am doing wrong. I already back-populated the flow. Will that help? All I want is for the 7,000 subscribers to receive all the emails I have prepared in the Newsletter flow. Someone help please! Thank you so much!

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Taylor Tarpley
Community Manager
1 year ago
J
Contributor III
JetAviator7Contributor III
asked in Lists, Segments, and Profiles

Why don't I see my full list of Active Profiles?

I show 3,045 Active Profiles but can only see a list of 50 - where are the rest?

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cassy.lee
1 year ago
M
Problem Solver I
matt.steinruckProblem Solver I
asked in Campaigns and Flows

Show/Hide Text Block in an email using Show/Hide Logic (new editor)

I want to include variable data (just a block of text) in a post-purchase flow.eg, If a customer has purchase certain items, I want to show relevant data. Instructions, directions, extra info, etc.  I found the Show/Hide logic feature, but it’s just a text-input line. I would’ve expected a drop-down showing all of the available variables/syntax and options. I’m really surprised that it’s this open-ended. Is there a list somewhere of possible variables that I can copy/paste in to ensure that the logic string is entered correctly?  All of the instructions I can find for this are the older editor, too - and none are for this specific use case.  

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K
Contributor III
7 months ago

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