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I’m wondering why the Klaviyo team has decided to remove the edit image feature from the template editor? I relied heavily on that feature to edit images down to a lower file size and add rounded corners — my whole process revolved around this feature and it’s disrupted the whole end of week for my output.Have you done this to cut down on the server space required to resize & edit images? I just can’t see the value in removing every edit option except for “Crop”.
Hey there! i have the same exact issue as this post: Basically the last sync was 15 days ago, and its only showing ‘started checkout’ events, which i guess are browser based. In the link above your team helped to fix the issue, can you please help fix the issue as well with my website?
I’m trying to create emails flows for a property management firm. They have customers booking a property, they want a flow that sends an email to a user 2 weeks before their arrival date and 1 day prior to their departure date.I have created a new list that includes custom properties - Arrival Date (format 23/04/2023) and Departure Date (format 30/04/2023).I also want to include the two properties in the email content.I’ve created simple flows for other clients, but I’m a bit lost knowing where to start with this.Please help
Hi, I am a new Klaviyo Partner and I’ve added a few managed customers in my account, they are currently in pending but none of my clients have received the email to confirm that I manage their accounts. Is there a way to resend these emails or check if they have been sent?Thank you in advanceTDesign
Hi all! So I’ve just learned about using a secondary email for marketing emails, which I have set up successfully. What I’m wondering is: can I use both our regular email (which I use for customers that have purchased to give them tips) and the secondary email (for marketing emails only, an email like firstname.lastname@example.org) in the same Klaviyo account? Or would that hurt the sending reputation?
I want to include variable data (just a block of text) in a post-purchase flow.eg, If a customer has purchase certain items, I want to show relevant data. Instructions, directions, extra info, etc. I found the Show/Hide logic feature, but it’s just a text-input line. I would’ve expected a drop-down showing all of the available variables/syntax and options. I’m really surprised that it’s this open-ended. Is there a list somewhere of possible variables that I can copy/paste in to ensure that the logic string is entered correctly? All of the instructions I can find for this are the older editor, too - and none are for this specific use case.
Total newbie here so bear with me …I set up a signup form for my website to collect email addresses and birthdays. I am now trying to create a flow to send an email (with discount) on the customer’s birthday. In “Flows” I chose the standard Happy Birthday Email and it shows the flow on the right with “Start on person’s Birthday at 8am”. There is a Trigger dropdown menu on the left but there’s no option to select “date” just “Created”, “First Active” or “Last Active”. What am I doing wrong?Also, my Klaviyo account is integrated with Shopify -- can I only use the Flows with the Shopify icon?
The time it takes to warm up a dedicated sending domain varies for each sender. Depending your list size, it can take up to 30 days to fully warm your dedicated sending domain. When you first set up a dedicated sending domain, it is recommended that you just have the high engagement flows (welcome series, abandoned cart, and browse abandonment) running for a few days. Once you are ready to send your first campaign, make sure you send to a highly engaged segment and aim for 30% in open rates. Afterwards, the subsequent sends should strive for 20%+ open rates. For additional resources on how to warm up your sending domain, you can check out the Guide to Warming Your Sending Infrastructure article.
Double opt-in confirmation emails may go to spam if your account's default From Address is a free mailbox provider, like @gmail.com, @yahoo.com, @aol.com, etc. To update your account's default from address, navigate to Account > Contact Information > Organization and update your Default From / Reply-To address. You can set up a forwarding address if you don't already have a business email associated with your domain. For example, if your default From Address is a Gmail address, you can set up an alias to have emails forwarded from your public From Address to your personal inbox.
Hello! Is it possible to get the Back in Stock button to trigger on a Shopify collection page in addition to the product page? I’ve played around with it a little bit with no luck – I’m guessing a function within onsite.js would need to be modified, but wondering if anyone has experience with doing this before attempting anything. Thanks,Chris
I have looked for this topic in the community and seen the replies about turning OFF the Shopify Double Opt in. Mine is OFF but still my tests are not ending up in my Klaviyo newsletter list. (I also have the Klaviyo Double opt in OFF) How do I fix this please?
I’ve created a shopify coupon code. I read that with the welcome series it will generate 100 codes at a time and automatically afterwards. So should the promo code show 100 available? Or will it change to 100 available once the Welcome flow is live? Right now it shows 0 coupons available.
Hi! We’d love to have a quick question or two for those who unsubscribe from our email list(s). Just something to help us learn about why they unsubscribed. I’ve searched all over and I can’t figure out how to do this.Does anyone know if it’s possible to have an automated survey appear after someone unsubscribes?
Hello, 3 days ago my account was disabled i dont know why ? Message is ““Your account is under review by our Compliance Team. We’re sorry for the delay - to make sure all senders have a great experience, we perdiodically review active accounts. You should hear from us within one business day” So im waiting i need to understand why, i paid for this app and its not working..
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