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6151 Topics

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Contributor I
suzankaContributor I
asked in Integrations

Klaviyo not recognizing Placed Order in Woocommerce

Hey there! i have the same exact issue as this post:  Basically the last sync was 15 days ago, and its only showing ‘started checkout’ events, which i guess are browser based. In the link above your team helped to fix the issue, can you please help fix the issue as well with my website?

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E
Problem Solver I
5 months ago
H
Klaviyo Employee
hannahbearceKlaviyo Employee
posted in SMS

AMA: All things SMS

Klaviyo’s Growth Success Team hosts LIVE AMA’s on Thursdays are noon (EST) To join, sign up here: SMS AMA Scroll to the bottom of this page to thread your questions and we will answer them live!

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katelyn.howardgomez
Klaviyo Employee
7 months ago
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Contributor IV
lorenmnContributor IV
asked in Sign-up Forms

Lead magnet to new and existing contacts

Hi. I’m setting up a lead magnet for a client. This will be an embedded form on a landing page on the website. I think I know how I can deliver the freebie AND add them to the welcome flow, but how can I offer this same freebie to existing contacts via the embedded form.They’ll likely see it and want it too, but they’ll already be signed up.How can I do this?

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L
Contributor IV
2 months ago
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Active Contributor I
IztokActive Contributor I
asked in Integrations

[CASE REOPENED] How to display product regular price and discounted price in the product block in Klaviyo?

Hello, since it’s been a year ago I wonder if any progress has been made on this topic. I’d like to include a sale_price into this block. Is it possible?

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E
Contributor I
25 days ago
S
Contributor II
simonwr1976Contributor II
asked in Campaigns and Flows

Flow emails triggered by date for property management

I’m trying to create emails flows for a property management firm. They have customers booking a property, they want a flow that sends an email to a user 2 weeks before their arrival date and 1 day prior to their departure date.I have created a new list that includes custom properties - Arrival Date (format 23/04/2023) and Departure Date (format 30/04/2023).I also want to include the two properties in the email content.I’ve created simple flows for other clients, but I’m a bit lost knowing where to start with this.Please help

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S
Contributor II
3 days ago
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Contributor I
home dwellerContributor I
asked in Campaigns and Flows

How do I correctly set up my product review flow

I have set up a product review flow & made it active but I don’t think it’s set up correctly. I would like customers that have purchased only once to get one email & then customers that have purchased multiple times to get a different email. Can you help me correct this?

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David To
Community Manager
1 year ago
amvlad
Contributor II
amvladContributor II
asked in Campaigns and Flows

Same Product Viewed Multiple Times

Hi there, I’m trying to setup a Browse Abandonment flow and i’m trying to find a way to target only the customers that viewed the same product multiple time (at least 3)I’ve been playing with the filters in the past hour. No luck.Thanks,Alin

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Dov
1 year ago
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Contributor I
michellebiggsContributor I
asked in Campaigns and Flows

Birthday flow setup

Total newbie here so bear with me …I set up a signup form for my website to collect email addresses and birthdays. I am now trying to create a flow to send an email (with discount) on the customer’s birthday. In “Flows” I chose the standard Happy Birthday Email and it shows the flow on the right with “Start on person’s Birthday at 8am”. There is a Trigger dropdown menu on the left but there’s no option to select “date” just “Created”, “First Active” or “Last Active”. What am I doing wrong?Also, my Klaviyo account is integrated with Shopify -- can I only use the Flows with the Shopify icon?

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Dov
1 year ago
wei.he
Klaviyo Employee
wei.heKlaviyo Employee
published in Analytics and Deliverability

How long does it take to warm up a dedicated sending domain?F.A.Q.

The time it takes to warm up a dedicated sending domain varies for each sender. Depending your list size, it can take up to 30 days to fully warm your dedicated sending domain. When you first set up a dedicated sending domain, it is recommended that you just have the high engagement flows (welcome series, abandoned cart, and browse abandonment) running for a few days. Once you are ready to send your first campaign, make sure you send to a highly engaged segment and aim for 30% in open rates. Afterwards, the subsequent sends should strive for 20%+ open rates.  For additional resources on how to warm up your sending domain, you can check out the Guide to Warming Your Sending Infrastructure article.

125010
Dov
1 year ago
MikeH
Problem Solver II
MikeHProblem Solver II
asked in Email Templates and Coupons

Any way to "click and copy" discount code from an email?

Hi all,A client wants to allow customers to “click and copy” the Klaviyo discount code to their clipboard and be taken to the cart to “paste” that code into the coupon field.  I guess they’re trying to make it easier for a customer to use the coupon code, but I’m not sure how this can be done in Klaviyo email.

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L
Contributor I
1 year ago
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Problem Solver I
SDBradfoProblem Solver I
asked in Integrations

Woocommerce - add order data to 'placed order'

Hi all For some reason Woocommerce and Klaviyo do not have the checkout ‘subtotal’ figure coming over.Is there a way I can add this? The subtotal is the total basket excluding delivery and tax.

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David To
Community Manager
4 months ago
Shannon E.
Klaviyo Employee
Shannon E.Klaviyo Employee
posted in Sign-up Forms

Why are my double opt-in confirmation emails going to spam?

Double opt-in confirmation emails may go to spam if your account's default From Address is a free mailbox provider, like @gmail.com, @yahoo.com, @aol.com, etc. To update your account's default from address, navigate to Account > Contact Information > Organization and update your Default From / Reply-To address. You can set up a forwarding address if you don't already have a business email associated with your domain. For example, if your default From Address is a Gmail address, you can set up an alias to have emails forwarded from your public From Address to your personal inbox.

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David To
Community Manager
1 year ago
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chrisnicholsNew Member
asked in Integrations

Back In Stock Button & Popup on Shopify Collection Pages

Hello! Is it possible to get the Back in Stock button to trigger on a Shopify collection page in addition to the product page? I’ve played around with it a little bit with no luck – I’m guessing a function within onsite.js would need to be modified, but wondering if anyone has experience with doing this before attempting anything. Thanks,Chris

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David To
Community Manager
1 year ago
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Contributor I
MichaelGContributor I
asked in Lists, Segments, and Profiles

How do you exclude people or groups from campaign analytics?

I’d like to include all of the internal people in our company on certain external emails, but not have their opens and clicks registered when we review campaign results. Is there a way to do this?

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Dov
1 year ago
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Contributor IV
TrishContributor IV
asked in Sign-up Forms

Shopify Footer Newsletter Sign up - not in Klaviyo

I have looked for this topic in the community and seen the replies about turning OFF the Shopify Double Opt in. Mine is OFF but still my tests are not ending up in my Klaviyo newsletter list. (I also have the Klaviyo Double opt in OFF) How do I fix this please?

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Dov
1 year ago
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Contributor I
BartfishContributor I
asked in Lists, Segments, and Profiles

Bulk Upload Property Filters for a Segment

I have a list of around 300 custom properties we are using and I’d like to find a way to bulk upload them to a segment definition filter. Right now it seems like my only option is manually enter them as “OR” filters but this is very time consuming for so many properties. Surely there has to be an easier way to do this?

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G
Partner - Silver
4 months ago
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Contributor I
db-conceptionContributor I
asked in Integrations

Back In Stock with woocommerce

Hi,Do somebody find a solution to implement back in stock flow with Klaivyo and Woocommerce ?natively, it is possible only with shopify. I did it with a List, form and woocommerce hooks but with this method, I have to send email and create new list manualy each time… Regards

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J
Active Contributor I
4 months ago
D
Contributor IV
DonAContributor IV
asked in Campaigns and Flows

Recent data and email not sending

HI all, I have a flow setup for a email to be sent out after a purchase. I noticed that this had not been sent out. I also noticed that Recent Data was not logging any events. Any ideas why this could be happening? Thanks

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D
Contributor IV
1 year ago
S
Contributor I
salesgenomicsContributor I
asked in Email Templates and Coupons

How can you apply a custom font onto buttons?

Hi!How can I add a google font into a buttons? I have done everything from klaviyo instruction about it, but still cannot change font on buttons, I can change fonts only on text blocks, but not on buttons.

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bhas
Contributor IV
1 year ago
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Contributor I
JavaHubContributor I
asked in Sign-up Forms

How can I set up a flow so that I get notified when a customer joins my list?

Hello, I am trying to set up a flow where I get notified when a customer joins my list.I saw “You can also customize the triggered notification to include all key details about the new subscriber as well as any form data that got populated to their profile after filling out your form.” - how do I get this information included on the notification email?

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J
Contributor I
1 year ago
K
Contributor II
KyleContributor II
asked in Lists, Segments, and Profiles

Survey for Unsubscribers?

Hi! We’d love to have a quick question or two for those who unsubscribe from our email list(s). Just something to help us learn about why they unsubscribed. I’ve searched all over and I can’t figure out how to do this.Does anyone know if it’s possible to have an automated survey appear after someone unsubscribes?

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S
Contributor III
5 months ago
A
Contributor IV
AssistenzaContributor IV
asked in Email Templates and Coupons

How to translate unsubscribe and view in browser links in emails

Hello,sorry for the question but so far I haven’t managed to find options to translate unsubscribe and view in browser anchor texts in campaigns’ emails. Also formatting (ie. color) doesn’t seem to work.Cheers

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A
Contributor IV
1 year ago
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BrowlabNew Member
asked in Sign-up Forms

How to customize back in stock popup

Hi everybody, I would like if there a way to more customize the back in stock popup form please. 

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A
Contributor I
2 months ago
S
Contributor II
skabrnesContributor II
asked in Integrations

Why does Klaviyo Javascript take longer to load?

Hi,  before I installed Klaviyo, I wouldn’t say my site was perfect, but I would get a healthy B grade from pagespeed etc. Now I get an F, and the only reason for that is Klaviyo’s javascript taking 9 seconds to load. Even loading Asynchronously, which appears to be the stock answer, it is the longest loading part of the page load.Even the Image for the signup form pop up loads slowly, and I optimised that image to make it as small as possible.My server is in Singapore, do you have any CDNs in the area?Is it possible to install the javascript and image locally on my server so I don’t have the long load time? I’m using woocommerce BTW. Thanks Steve 

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M
Contributor I
3 months ago
royaumedestortues
Contributor I
royaumedestortuesContributor I
asked in Accounts and Settings

Why is my Account Under Review by the Compliance Team?

Hello, 3 days ago my account was disabled i dont know why ? Message is ““Your account is under review by our Compliance Team. We’re sorry for the delay - to make sure all senders have a great experience, we perdiodically review active accounts. You should hear from us within one business day” So im waiting i need to understand why, i paid for this app and its not working..

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Taylor Tarpley
Community Manager
1 year ago

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