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6623 Topics

D
Contributor I
DavekenContributor I
asked in Lists, Segments, and Profiles

Fetch admin profile URL from API?

Is there a way to fetch the Klaviyo Admin Url for a customer profile from the API?It seems the format is something like:https://www.klaviyo.com/profile/{id}/{first_name}-{last_name}But with different handling for when there’s no first name or last name (uses email if both null), and with normalization of characters in name.  Just going to https://www.klaviyo.com/profile/{id} gives a 404 (odd, you think it would redirect since ID is unique).I would like to be able to pull the admin url from the API, reliably.Context:  In our own CRM, we want to put links to user profiles in various resources:  Shopify, Klaviyo, Gorgias, etc.  But we cannot reliably find or build such a link for Klaviyo at the moment. The closest I’ve found is https://a.klaviyo.com/api/profiles/?fields\[profile\]=email,first_name,last_name&filter=equals%28email%2C%22{email}%22%29 and then building with id, first, and last — but as I mentioned fields can be null and I’m sure I’ll miss some edge case handling, normaliz

4
J
Contributor I
11 days ago
C
Contributor I
christinemassielContributor I
asked in Email Templates and Coupons

How can I get rid of these gray border lines everywhere?

 

1
Taylor Tarpley
Community Manager
11 days ago
L
Contributor II
lemonandlineContributor II
asked in Sign-up Forms

Why Doesn't Kaviyo Have Sign Up forms For Brick & Mortar?

I asked this same question 2 years ago. Many of us have brick & mortar locations and need/want to harness email addresses from shoppers & visitors. This is also an obvious feature needed for trade shows. We pay about $5000 a year and this is a HUGE missed opportunity for us. There is zero reason I can think of this is omitted as a development and/or standard feature. OnSpot Social is exactly what I am after, but really do not want to transition back to MailChimp . . .  Klaviyo help . . . .

3
NDA
Partner
11 days ago
Jakub
Partner - Silver
JakubChampion & Partner
posted in Email Templates and Coupons

How can I customize my alt text?

Hi Community,I just wonder as I'm building more advanced template for one of my brands, are there any plans to improve html editor to customize “alt text” styling for example?Or maybe someone has experience to work around this in editor. I know that i can build template in html and upload it but that is not the case as I want to someone not skill enough in html to use that template to create weekly newsletter directly in editor.

1
Taylor Tarpley
Community Manager
11 days ago
D
Active Contributor II
dgibbsActive Contributor II
asked in Email Templates and Coupons

Dynamic content in an email pointing at "Newest Blog Post"

I am working on building a re-engagement flow that will send an email template that dynamically pulls the name, image, blurb, and URL of the latest blog posted on our website.I know Klaviyo can pull products into an email dynamically - but can I o the same for our blog pages, How would I tag these pages for Klaviyo to “see” them and how can I keep them differentiated from the actual products that we have triggers around? Thank you

13
E
Contributor I
11 days ago
M
Partner - Silver
multimercePartner - Silver
asked in Integrations

Custom metric API issue

Hi there,I need some help understanding Metrics & events.I am tracking custom events such as “Lead” via GTM and KL Track API.These events appear under Metrics > API and have the same icon as all the other Klaviyo ones (e.g. Active on site).How can I build custom event with my branded icon?  

1
Brian Turcotte
Community Manager
11 days ago
K
Contributor I
kmorganContributor I
asked in Campaigns and Flows

People no longer entering Welcome Flow

We are having an issue with people no longer entering our Welcome Flow.  There haven’t been any changes made in over two months but about a month ago, no one entered the flow.  Any help would be appreciated. 

2
KatherineB
Partner - Platinum
11 days ago
A
Contributor I
Arthur MContributor I
asked in SMS

Can I use a custom form to collect SMS consent?

I have a React (web) application with a form that collects data from users, including their phone number. I want to know if I can include in that form a checkbox from Klaviyo to collect SMS consent. What would be the ideal way to do this?Thanks 😀

1
David To
Community Manager
11 days ago
O
Contributor I
OtherloveContributor I
asked in Integrations

Shopify integration failing to syncing

Hi there. We have a client, Superfree Food, who has the Shopify integration setup. On both sides of the integration, it is setup with no errors showing to add email subscribers who accept marketing in Shopify to a specific list “Newsletter” created in Klaviyo. There is no syncing happening still. This list shows 11 subscribers, wheras Shopify lists 47 Email Subscribers. I have reconnected the account and tried re-importing historical data. Any help would be greatly appreciated.  

1
Brian Turcotte
Community Manager
11 days ago
B
Contributor I
BYankumContributor I
asked in Lists, Segments, and Profiles

How can I upload previous subscribers to a list already connected to a signup form?

We have created a sign-up form for anyone interested in becoming a wholesale dealer for our company. This sign-up form is found on our website. We have also reached out to a list of previous customers and they would like to join the wholesale dealer accounts. How do i put their info into that wholesale list that we already have? Also is there a way to blast that sign-up from via email with email address we already have that way they are also entered into that lis? I hope this makes sense. 

2
B
Contributor I
11 days ago
CKeast
Contributor I
CKeastContributor I
asked in Analytics and Deliverability

What's wrong with my Dashboard Overview?

Ever since one of the recent updates, we’ve been having trouble viewing the Analytics Dashboard Overview properly. The sections go out horizontally farther than the computer screen, and there’s no sideways scroll bar, so we can’t actually see the numbers. There’s also a double vertical scroll bar, which is just annoying. Is there a way to fix this so that we can actually see our numbers? 

7
ebusiness pros
Partner - Silver
11 days ago
B
Contributor I
Brittany JarmanContributor I
asked in Analytics and Deliverability

Segment Analysis

I would like to create a dashboard where it shows a breakdown of all of our segments. It would be good to customise with custom properties too. Ideally I would like to see a breakdown of top performing segments, how your newsletter list is broken down by segment, which segments generate the highest revenue, click rate, unsubscribe rate, open rate, engagement rate etc.I use a system called nosto which has a really great segmentation insights section and breaks down your whole audience showing how all of your segments fit into all of your customers as a whole.It makes it really easy to see which groups of customers to prioritise, which ones might need nurturing etc.Is there anything that already does this within Klaviyo? I don’t want to export and shuffle this data around, I would like it to be a live dashboard that always stays up to date. With new customers signing up constantly, an export showing a snapshot of the exact moment you export isn’t much use, as it will become out of date t

1
David To
Community Manager
11 days ago
Leslie Nicole
Active Contributor I
Leslie NicoleActive Contributor I
asked in Campaigns and Flows

Campaign content disappears

I just spent an hour building out an email campaign. I was minutes from being done and I don’t know what happened - ALL the content disappeared! There’s just an empty box that says “Drop Content Here” I don’t know what I did! How do I avoid this in the future? Even the theme I was using is gone. I thought maybe I somehow got into an edit mode that I can’t get out of, but I can’t figure it out.  

2
Leslie Nicole
Active Contributor I
12 days ago
O
Contributor I
Oliver.TContributor I
asked in Integrations

Need Help With Treeapp Klaviyo Integration

Hello! I need some guidance with integrating TreeApp into my Klaviyo account and testing the flows.Here's what I've done so far:Connected TreeApp in the backend Created a flow with the "Placed Order" trigger Set up a webhook with the TreeApp key using this code: { "quantity": 1, "profile_id": "{{person.KlaviyoID}}" } Now, I have a few questions:Is this code correct for planting one tree per order using TreeApp? How can I test and send the TreeApp flows to see how they look? Do I need to design my own template for this? Are there any additional steps or configurations required in Klaviyo for a seamless integration?Your guidance would be greatly appreciated. If you have any resources or documentation that can assist me, please share them.Thanks in advance 

4
Brian Turcotte
Community Manager
12 days ago
S
Contributor II
Stefan_TheFIbreCo.Contributor II
posted in Email Templates and Coupons

Help with dynamic email content that is highly relevant to the subscriber.

Hi, I would like to get more creative with my email content that is sent to subscribers, by adding more relevance to their emails by showing products they have viewed/purchased in the past. Is there any content online that would help me:Design emails that are relevant to the subscriber it is sent to Include content that is based on their viewing/purchasing historyI’m a bit stuck when it comes to ideas on how to structure the email and how to make the content interesting but also relevant. Are there any templates or forum posts on how to achieve this? For example, my company sells yarn, but we also sell kits (yarn + knitting pattern) as well as knitting accessories. Lots of subscribers view our email content, but it often lacks that personal touch as they are sent to the entire list of subscribers. I’d like to experiment with dynamic content that can be sent monthly to high-engaging subscribers that are very active on our website, but unsure of how to structure the email. Many thanks fo

1
Taylor Tarpley
Community Manager
12 days ago
N
Contributor IV
Nicolas AguileraContributor IV
asked in Email Templates and Coupons

How can I attach my unique discount code to website redirect in winback flow?

Hi people.I'm creating a winback flow in my Shopify store with Klaviyo.In this email sequence I will send 4 emails. On the 1st I will send a dynamic code that will expire in 3 days. Here in a section of text I have added the code “{% coupon_code 'Clientes_Especiales' %}“ since my dynamic coupon is called “Clientes_Especiales”, but I have also created a button with the following URL: “https://www.bijoucosmetics .cl/discount/{% coupon_code 'Special_Customers' %}”, will it be good for it to fulfill the same function of leading to said dynamic coupon?Now, I want to add a Link address to my images, with the same dynamic coupon, what will this code look like?Finally, in the following emails 2, 3 and 4 I will send the same notification to the client with the same discount code. With a section of text and a button and I have the following codes, will it be ok?text: {{ person|lookup:'coupon' }}CTA button: https://www.bijoucosmetics.cl/discount/{{ person|lookup:'coupon' }}   

1
Taylor Tarpley
Community Manager
12 days ago
P
Contributor I
PixelroseContributor I
posted in Accounts and Settings

Klaviyo Partner support

Hello, I have been working on Klaviyo for years but have only just got round to properly using my partner status. I am wondering does anyone else have any issues with the partner support? When I send an email to the partner support email address it genuinely takes weeks for me to get a response. Is there a live chat or option that I am missing?

7
Taylor Tarpley
Community Manager
12 days ago
S
Contributor II
smdContributor II
asked in Campaigns and Flows

How to add variants in custom catalog?

I have a custom catalog and want to add variants but don’t understand how/where I can do that. 

7
D
Contributor I
12 days ago
D
Contributor I
Dylan P.Contributor I
asked in Campaigns and Flows

Can I use dynamic variables in a Notification Flow's Reply-To field?

I have created a Flow to send me an email whenever someone joins my Email Subscribers List with the user’s name, email, and phone number.Can I use the user’s email variable in the From / Reply-To field in the Notification settings?

2
D
Contributor I
12 days ago
R
Contributor I
Riffat JunaidContributor I
asked in Campaigns and Flows

Abandoned Cart Flow

Hi,My abandoned cart flow is not showing the price of the product. I'm using this dynamic price tag "{% currency_format event.Price|floatformat:2 %}". Can anyone help me with this?Thanks.

1
stephen.trumble
Community Manager
12 days ago
B
Contributor I
brookfContributor I
asked in Lists, Segments, and Profiles

Where To See What Segments Are Being Used

I am cleaning up our segments/lists and deleting older segments/lists that are no longer relevant, but I don’t want to accidentally delete anything that is integral to one of our live flows.I understand that in the list view, you can choose a list and select “view campaigns” to see what campaigns this list has been part of, but is there a way to do the same to view what flows segments/lists are part of? 

2
B
Contributor I
12 days ago
W
Problem Solver I
wernstromProblem Solver I
posted in Campaigns and Flows

Price drop flow triggered when price went UP?

Hi folks.I have submitted a query about this via email to support, but curious to see if I get any insight here without the time zone difference playing such a big factor.Essentially, we removed the sale pricing from some items in BigCommerce, returning them to their normal price. One of these items triggered the price drop notification email and I have no idea why!A secondary issue is that the same profile viewed about 5 other products that had their prices dropped enough that the flow should have been triggered, but it wasn’t.Smart sending is turned on, but I don’t see any data in the “skipped due to smart sending” section in the recipient report. Does anyone have any insight here?Thanks!

4
S
Contributor I
13 days ago
C
Contributor III
CarlaContributor III
asked in Campaigns and Flows

Custom Templates from separate HTML builders using Klaviyo Event Variable tags

I'm using Stripo to build out my HTML emails and looking to add event variable tags like Abandoned cart products. Should I copy the code from the Abandoned cart Klaviyo template into Stripo or do I need to alter the code once importing the Stripo HTML into Klaviyo?

7
S
Contributor I
13 days ago
C
Contributor I
callumContributor I
asked in Accounts and Settings

Why was payment taken out when I Just downgraded to free plan?

Hi,I just downgraded to free plan and payment of $70 was taken.I wanted to contact support for a refund but a lot of Klaviyo support is behind paid plans.I do not have access to the paid plan despite $70 being paid.

2
Taylor Tarpley
Community Manager
13 days ago
S
Contributor I
smcwherterContributor I
asked in Campaigns and Flows

Best Practices for Staying Organized

Hi there! We just finished our warming process and are ready to switch over our email campaign sending to Klaviyo, but we’re having some issues keeping everything organized. In our previous email client we could put campaigns into folders to keep them neat. I know that Klaviyo has the ability to tag and filter, but it seems like that’s not the best way. Maybe we just aren’t used to it, but wanted to see if anyone has any tips on this and how to keep your images/assets organized as well. 

3
stephen.trumble
Community Manager
13 days ago

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