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10397 Topics
A
Contributor I
Abraham_khanContributor I
asked in Campaigns and Flows
custom property and flows

I’m trying to create a custom property for _timezoneStart and also implement it into a flow for events, how can I go about this, I would appreciate the community suggestion toward this.

3
V
Contributor I
10 days ago
K
Contributor II
KenedyContributor II
asked in Campaigns and Flows
Welcome Series

Hello, When setting up my welcome series, i usually have 2-3 emails. The second email is an email that should go out to customers who havent placed an order after receiving the first email, i set the condition to “Has placed orders ZERO times since starting this flow”, however, i noticed that Klaviyos welcome flow template has it set to “Has placed orders once over all time” and then uses the “No” branch to send the second email,  Mine Klaviyo My question is: What are the implications or mine VS Klaviyos, from your experiences, which is better? Thank you, 

1
D
Partner
10 days ago
S
Contributor I
simmenflContributor I
posted in Campaigns and Flows
Cleanest way to create groups of flows and ensure people are only in 1 at a time

We have 8 main products, and for each of the 8 products we have dedicated flows for abandoned cart. I want to make sure that if a user is currently in one of the abandoned cart flows, that they can't trigger another one. I am looking for the most elegant way to achieve this.I could just in each flow exclude the other 7 flows, but it's easy to make mistakes that way. I thought of setting a custom property, e.g. "Currently in abandoned cart flow = true" (and then set it to false at the end of the flow), or "Last abandoned cart flow date = today". However, the problem I've run into is that if I set any of these as a filter for the flow, then it will also exclude the flow that sets the property from sending further emails. My understanding is that any of the flow profile filters apply retroactively, so even if the flow is already in progress, once the user gets tagged as part of the flow, the remainder of the flow is halted. The only other solution I could think of was to not set it as a f

2
S
Contributor I
11 days ago
Q
Contributor I
queenbContributor I
asked in Integrations and Reviews
Accepts Marketing in Shopify but 'not subscribed' in Klaviyo

We are having an issue where when a customer clicks “email me with news and offers” at checkout, they are not automatically subscribed to Klaviyo - is this an issue that can be fixed with code? I am actively checking a segment I made called “Accepts Marketing in Shopify but 'not subscribed' in Klaviyo” and subscribing them but hoping there may be a way to automate this? 

2
Q
Contributor I
11 days ago
LG_JBP
Contributor I
LG_JBPContributor I
asked in Integrations and Reviews
Star Rating appears for product without reviews

What caught my attention to start this off was a 3.5 star rating on a product of mine (I don’t get low ratings 😅) - which I do not recall ever having someone submit. Double checking the listing and product, it its true that a written review has never been submitted, nor a rating. Why would that be shown in the listing then? I’ve check all filters and searched by product title to confirm there has never been one submitted.

2
LG_JBP
Contributor I
11 days ago
S
Contributor I
SelcuKTekinContributor I
asked in Integrations and Reviews
Question about Klaviyo server-side events

What we're trying to build is the following:When we detect an add-to-cart or a product-view through our server-side tracking, but we don't have an e-mailadres yet and the client-side klaviyo has also been unable to identify the profile we want to store this event in our database. Then, when we eventually figure out the e-mailadres of the customer, we want to send those add-to-carts and product-views that we were unable to identify earlier to Klaviyo with the later-discovered e-mailadres.Now for my question, will using the "Create event' endpoint with just the email in the profile part of the body be enough to make Klaviyo recognize the profile and add it to the appropriate flows, or create a new profile if it wasn't identified earlier? and ofcourse we could also provide the _kx if we somehow got our hands on that at a later date (not during the original event). Or will we have to manually use some other endpoint that i'm missing to identify the user first? And another question:If i do

2
S
Contributor I
11 days ago
T
Contributor I
TrekoContributor I
asked in Integrations and Reviews
Problem with klaviyo review importation

​   I’m installing Klaviyo Review at the same time as I’m transitioning my Woocommerce site to Shopify. I try to import my review from Woocommerce to Klaviyo reviews but I end up with the following error message:I have checked my products, the ID is correct and they are marked as published in Klaviyo. 

2
T
Contributor I
11 days ago
K
Contributor I
KLivsContributor I
asked in Sign-up Forms
Segment signups based on buttons in popup form

Hi,I’m trying to create a popup where someone has to click a button first about why they’re shopping, and then the next step is to enter their email address. So, this form could ideally segment people into 4 different segments (as well as adding to Newsletter list).Is this possible via the popup builder? I have the buttons setup on the first step, but are there any values I need to add so that I can later segment the subscribers into lists based on what they clicked before they gave their email? This brand does similar: atlanticblankets.comThank you!

2
K
Contributor I
11 days ago
I
Contributor I
iasminL.Contributor I
asked in Sign-up Forms
Opt-in for updates within the email

I want to send a “back in stock soon” email, and add a CTA that says something like “sign up to be the first to know” Is it possible to have a one click button in the email, with a pop up text confirming they’ve signed up? Without needing to send customers to a landing page?  And when they click the button, they would also automatically be added into a list. If there isn’t anything like this, what’s the best way to go about it? Thank you!!

1
chloe.strange
Community Manager
12 days ago
S
SherazNew Member
asked in Sign-up Forms
Check if the user is already subscribed from the email field

I have created an email popup using Klaviyo and have created a welcome series so it appears on our website everytime a new user visits our site. We are offering a discount coupon to every subscriber. The coupon is sent via email to the user once they have submitted the form. Email is sent through the welcome series flow. The problem is that if an already subscribed user enters their email address again in the email popup, it accepts the email and submits the form but the user does not receive email because user is already in the list. Is there a way that at the time when user enters their email address in the popup, it checks if the user has already subscribed? If yes, then it should display a message ‘You have already subscribed, please check your email for the coupon code’.The coupon code can only be used once by a customer, so we want to check at the time of adding the email address in the popup and display the message. I have been trying to find a way around it but have not been ab

1
chloe.strange
Community Manager
12 days ago
W
Contributor I
wsdev_tdContributor I
asked in Analytics and Deliverability
Comparing Metrics From Different Campaign Reports

I built two reports in the Custom Reports section. The first is Email Campaign Performance Data By Day and it allows me to select message name, and the the unique sum and total sum of opens and clicks. The second is Email Engagement by Campaign Report and it shows a single line for every campaign with the same metrics (unique sum and total sum of opens and clicks). When I aggregate the unique opens by email campaign name in both reports, the totals do not match. Is this because the Unique count in the By Day report is showing the same person multiple times if they returned on a different day? Whereas the email engagement by campaign report shows the total unique count of people that opened the email? If this is the case, how can I extract the Email Engagement By Campaign Report data via API?

1
chloe.strange
Community Manager
12 days ago
A
Contributor I
asenouciContributor I
asked in Integrations and Reviews
Klavio Reviews App Section: Does not appear on product pages anymore

Hey Team, I hope this letter find you well.I have noticed that the section where to submit a review has disappeared from most of the product pages that does not have any reviews submited by a customer (Knowingly that it used to appear before). Yet the product pages that have reviews submited on, the section appears on them. As a solution attempt, I have tried to uninstall the app and reinstall it, and I still have the same issue.Could you please provide your kind support please.

1
chloe.strange
Community Manager
12 days ago
lanicat
Problem Solver I
lanicatProblem Solver I
asked in Sign-up Forms
Revert to live version of sign-up form

I accidentally edited the sign-up form we are using instead of cloning it to create a new one. I did not publish the changes. Is there a way to clear the changes so I can keep the current/live form version?

1
chloe.strange
Community Manager
12 days ago
S
SilkRoadKeyNew Member
asked in Integrations and Reviews
I have two email opt ins on my woocommerce checkout - will klaviyo sync if removed?

So I have one email opt in from woocommerce, and since I want to collect to klaviyo as well I have it enabled in woocommerce klaviyo settings. But this results in me having two opt ins.If i turn off the klaviyo sided one since I can’t figure out how to turn of woocommerce one, will they still sync and work in tandem?

1
chloe.strange
Community Manager
12 days ago
L
Contributor II
LoicH37Contributor II
asked in Lists, Segments, and Profiles
Campaigns breakdown by segment

Hi all,  Is there a built-in functionality in Klaviyo that provides the possibility to compare segments’ performance for a given campaign?  Thank you in advance.  Best regards, 

4
K
Contributor I
12 days ago
Nermine
Partner
NerminePartner
asked in Accounts and Settings
Email Attribution Settings

Calling all Klaviyo experts and partners! I'm exploring the idea of adjusting our attribution model to "clicked emails only" to bypass potential issues with machine or bot opens. I'm keen to gather insights and perspectives from the community before making any changes.What are your experiences with this setting? Do you recommend it?Any tips or pitfalls you could share would be invaluable.\Thanks

5
Nermine
Partner
12 days ago
Nermine
Partner
NerminePartner
asked in Integrations and Reviews
Loop Returns integration Refund event isn't reflected in Klaviyo

Hi everyone, is anyone using Loop Returns and experiencing an issue where refunded returns are not being recorded in Klaviyo and are not deducted from historic CLV, even though they are reflected in Shopify?The Loop refund transaction event is recorded for some profiles, but it still doesn’t affect historic CLV. Am I missing something here? 

2
Nermine
Partner
12 days ago
H
Contributor I
HenriuqeContributor I
asked in Lists, Segments, and Profiles
How to manage, group and access custom properties?

Hey guys. Do you know how to access a page where I can manage my properties? Like, I can create a segment basead in a property but I cannot actually see my list of properties and create one there. Or even organize properties in folders, like ActiveCampaign or HubSpot. Do Klavyio has this feature?

2
R
Contributor I
12 days ago
V
Contributor I
VapePotionsContributor I
asked in Integrations and Reviews
Is there a way to get wix site member status?

Hi, I am trying to capture site member status from wix. Essentially i want this info to create a flow for non site-members, sending them an email to join our site for rewards etc. Is there a way to get the site member status from wix? Thanks in advance Shaz

0
V
Contributor I
12 days ago
C
Catarina SNew Member
asked in Accounts and Settings
How to add "Add to Cart" snippet with Shopify Colorblock theme

Hey! I am trying to add the “add to cart” snippet and have followed the instructions:https://help.klaviyo.com/hc/en-us/articles/115001396711-Create-a-Custom-Add-to-Cart-Event-for-ShopifyHowever, I am using Shopify Colorblock theme and every Add to Cart button has it’s own button ID. I tried both methods in the hyperlink above.None of these work and Klaviyo does not recognize that the snippet is installed.I really don't know what to do anymore, I have watched so many videos already and try everything. Something I have notice is that when people are pasting the snipped the tag they have before it is </script> but mine is </style> could that be the problem???? Help please,Thank you

0
C
12 days ago
C
Contributor II
CraftyOneContributor II
asked in Campaigns and Flows
Birthday flow based on month not specific day.

Hello and thank you all in advance for any help. We are wanting to set up a birthday flow for a free monthly item with purchase. We currently collect user birthdays as a profile property, but when creating the flow we want the email to send based on their birth month, not their specific day (as the free item is good for them to use throughout the entire month their birthday falls in, we don’t want someone receiving it late in the month). So, if someone is born in December we’d like them to receive the flow on Dec. 1st regardless of which day they entered as their birthday. Would this require a separate segment for each birth month, and then a separate flow for each birth month? Or is this something that can be done with a date triggered flow?Thanks so much.

4
L
Contributor I
12 days ago
Konic Group
Problem Solver I
Konic GroupProblem Solver I
asked in Campaigns and Flows
Abandoned cart flow when customers' cards are out of money or the payment gate doesn't accept these cardscards?

Hi,I have a question related to the abandoned cart flow. Our abandoned cart flow works well, it simply reminds people to do the next step if they ever forget.  But lately, my boss says he’s concerned about the cases related to not just forgetting, but there are some payment errors on the customers’ side like their cards are out of money, or the payment gate doesn’t accept their cards.  I need to optimize these cases and honestly, I don’t know where to start. Can you guys give me some suggestion? I would appreciate it! We sell on Shopify and Klaviyo is our Email Service Provider right now.

4
Konic Group
Problem Solver I
12 days ago
L
lunalucenteNew Member
asked in Integrations and Reviews
Shopify integration

Hi everyone,  The sign up form won’t show on my website and when i investigated this issue it brought me to the integrations page and there i saw this. Can someone please help!URL is www.lunalucente.com 

1
chloe.strange
Community Manager
13 days ago
R
Contributor I
rony.cContributor I
asked in Sign-up Forms
Trouble loading multiple Klaviyo Forms on same page

Hi, I have two different embedded Klaviyo forms that are displayed based on the user's screen size, either for mobile or desktop. The correct form is supposed to be shown depending on the user's device.However, when I inspect the page in my browser, I notice that only the first form in the HTML structure is being loaded properly, while the second one remains an empty <div>.Can someone help me find a solution to this issue?Example of the structure of my <div> elements:DT:<div class="klaviyo-form-XXXXXX"></div> MB:<div class="klaviyo-form-XXXX"></div> 

1
chloe.strange
Community Manager
13 days ago
N
Contributor I
NikaSContributor I
asked in Campaigns and Flows
Targeting subscribers how are in more than one group

I have a question regarding “do not send to” option in campaigns. When I’m sending a newsletter to group A and then put do not send to group B, if a person is in both groups, will they receive the newsletter or not? If they are in both groups, I don’t want them to receive it.

1
JessFosnough
Expert Problem Solver IV
13 days ago
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