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10839 Topics
F
Partner - Silver
FreddyangeloPartner - Silver
posted in Sign-up Forms
Feature Request - Allow Klaviyo forms to create events when submitted

Klaviyo forms only allow subscribing submissions to one list. That has a whole range of problems: Subscribed to list trigger only works the first time someone subscribes, so running specific campaigns with perks existing subscribers also need access to, is not possible.  If added to a new and unique list, you will have to manually merge lists if you’re keeping a “main list” for all subscribers.  If you use Klaviyo forms to send gated content, you will have to make unique lists or risk existing subscribers not receiving. You can’t use Klaviyo forms for signing people up to ongoing events, since you would have to build a maze of workarounds to store event data in attributes and trigger emails from segments. And many more like these. Everything could be fixed by simply allowing Klaviyo forms to trigger an event when submitted. Just like every other third-party form tool can or already does. Zapier allow all third-party form tools like Typeform to trigger events when submitted The Facebook

1674
Jessica eCommerce Badassery
Partner
23 days ago
L
Contributor I
LiliContributor I
asked in Email Templates and Coupons
Product images not showing while designing an email

Hi,I have a problem of my product images not showing while designing an email. They also don’t show once email is received, but I don’t see images while selecting the products to add in the email.I didn’t update images recently.For some products I see images, for some not. Also, if I try to add best selling product - the selection is wrong.   This is what they say from Shopify:  I’ve looked into this with our internal team, and everything on our end is functioning as expected. It seems the issue may be related to Klaviyo, as they might not have synced properly with your store.   Anyone knows how to solve this?I’m still starting out so I’m on a free subscription and can’t get to Klaviyo’s support…Thank you!

252
L
Contributor I
23 days ago
M
Contributor IV
MoneyJ2kContributor IV
asked in Analytics and Deliverability
Why is the Klaviyo API bringing in different metric data than a custom report export?

I have a custom report that export my all time campaign metric data. I get this through the Klaviyo custom report UI. However, I want to be able to fully automate that export through the API and python SDK. I have been able to export the campaigns through the python SDK using the get_campaigns function, and I have been able to export unique opens and total received emails using the instructions from how to export conversion data. However, my unique opens is slightly different and I can’t seem to get it to match the custom report perfectly. Is there any reason for this? My parameters for the metric_export are, metric_id, count=100, unit=”week” start_date and end_date set, measurement = unique (count for received email metric), and by=”Campaign Name” or “$variation.”  Anything I should try? Thanks for any help.

4899
S
Contributor I
23 days ago
C
Contributor I
cherietbContributor I
asked in Campaigns and Flows
Struggling with the price drop trigger in Shopify

I used the price drop flow template.  First i tried it on an item with 3 variants (each variant is a different size and a different price).  I used shopify’s compare at feature and dropped the price.  The flow didn’t trigger.  Then I read that all variants must be the same price.  So I tried it on a different product that is a single product, no variant.  It’s still not triggering.  Any thoughts? Thankscherie

371
F
Problem Solver III
24 days ago
O
Contributor I
OscarContributor I
asked in Campaigns and Flows
Create email flow with calendly post purchase based on discount code in Shopify

Hi,  So I and my team want to set up a buy and get campaign where if the customers buys the product they get a free consultation. When using the “discount code” in shopify, I want klaviyo to send out an automation with and email connected with calendly so the customer can book schedule their appropriate time instantly. Anyone know how to set this up? 

242
O
Contributor I
24 days ago
A
Contributor I
andigarciaContributor I
asked in Integrations and Reviews
Stripe Product Purchase Filter Trigger

Hi, im trying to create a flow based on specific stripe product purchase however i cant see the option to do so. Only filter by invoice but in successfull payment there is no option to condition by product. Someone can give me any idea? I tried successfully payed and filter by invoice contains “product keyword” but it wont track it..

232
A
Contributor I
24 days ago
I
Problem Solver I
Inspired 4 UProblem Solver I
asked in Integrations and Reviews
Intergration with Shift4

I am trying to switch from using shopify to shift4, however, my sign up forms and emails are not being triggered. What do I need to do to get it to work? I have already integrated Shift4 with klaviyo.  I have also disabled my shopify integration.  

525
I
Problem Solver I
24 days ago
I
Problem Solver I
Inspired 4 UProblem Solver I
asked in Campaigns and Flows
Flows are not sending

I don’t believe any of my flows are sending and I don’t know why.  This one should send to every person that places an order with us but it has only sent 4 times in 365 days.  It should have sent at least 36 times in the last 6 months. Also it seems like in the 4 times it did send it was not correct.  First time buyers should follow the yes flow but everyone seems to be following the no flow no matter what.  

477
I
Problem Solver I
24 days ago
P
Contributor I
PeloshContributor I
asked in Campaigns and Flows
Hulk form ID in Klaviyo

Hi,I’m new to all of this and at novice level.We are using the Hulk Forms app on our website and what I need is to be able trigger a flow in Klaviyo using metric Form submitted by profile, but with Hulk form ID.Is that possible at all?Thanks!

142
P
Contributor I
25 days ago
S
Contributor I
sfdahjContributor I
asked in Campaigns and Flows
Added payment information trigger

Is there a way to differentiate people who reached checkout by seeing if they entered their payment information, and set up a seperate email flow for them? Thanks for the help.

161
P
Problem Solver IV
25 days ago
M
Contributor I
MillonWinesContributor I
asked in Campaigns and Flows
Abandoned Cart Flow "Added to Cart" Triggering Incorrectly

I’m experiencing an issue with my Abandoned Cart Flow. Currently, the flow is being triggered both when users simply view a product and when they actually add a product to their cart. This is causing the flow to send emails to users who have not added items to their cart, which is not the intended behaviour. How can I solve this? 

171
alexratcliff
Problem Solver III
25 days ago
P
Active Contributor I
Pamela-MJActive Contributor I
asked in Campaigns and Flows
Building a Post Purchase Flow - Adding a product as a filter and it's not showing up as an option

Hi  Klaviyo Community! I'm setting up a post-purchase flow on Klaviyo with the trigger set to "When Someone Placed an Order."Under filters, I added "Items contains <product>." as I need it to only trigger when my client’s specific product is purchased.  However, when searching for the product, it doesn't appear in the dropdown. I also noticed that the product in Shopify shows zero stock. How can I add this product to the post-purchase flow?

171
P
Problem Solver IV
25 days ago
M
Contributor I
MattTischContributor I
asked in Campaigns and Flows
Assistance required setting up internal alert with event variables

I am in the process of creating a flow to notify our new salesperson when a cart with a value of over $5k abandons. I have been pretty successful getting the trigger to work properly and setting up the notification email. All of this info is coming out of our Magento 2 integration. What I am unable to figure out is how to get the items in the customers abandoned cart to appear in the email so that the salesperson is able to see this info before getting in contact with the client. My email template is as follows:(Salesperson’s name),A customer with the email address {{ email }} has abandoned a cart with a value over $5,000. Any information gathered is listed below:value: {{ event|lookup:"$value" }}items: {{ event.items }}First name: {{ first_name }}Last name: {{ last_name }} event.items returns me all of the info for the item in the cart. It shows me internal id’s, meta data, descriptions, etc. I only want it to return the sku and qty of the items in the cart. How can I narrow these res

201
P
Problem Solver IV
25 days ago
H
Contributor I
hellothere221Contributor I
asked in SMS
SMS incentive at checkout

Hey all, wondering what would be needed to create a feature like this (screenshot attached) where there's an option for customers to get a future discount by signing up for SMS. Any help appreciated - 

201
P
Problem Solver IV
25 days ago
Send-That-Email
Contributor I
Send-That-EmailContributor I
asked in Campaigns and Flows
Klaviyo flows: List Update (action) and Lists that are set to require Double Opt-In (DOI)

In a flow, will using a “List Update” action to adding existing profiles (with DOI set at true or not) to a new list (that is set/checked to require DOI) require them to double opt-in? Again? Every time? Will it trigger an confirmation email?

171
P
Problem Solver IV
25 days ago
S
Contributor I
smagsContributor I
asked in Lists, Segments, and Profiles
Help creating 2 segments for subscription product in WooCommerce shop

Hello! I’ll preface this by saying I’m extremely new to Klaviyo and try as I might to figure this out, it’s over my head. I’m hoping someone here can lend a hand.I have a WooCommerce shop and my Web developer just integrated Klaviyo for me. We sell two different products, which are subscriptions. When a customer purchases/signs up for a new subscription, they will be prompted to check the box to be added to our subscriber email list so that we can provide them shipping and other important updates for their subscription box. But here’s the tricky part. These boxes have different products on different production schedules, and they also each get access to unique codes for other specific products on the site. I need to create a segment (I think?) for each of these two subscription boxes so that I can send specific emails to people who subscribed to Box A and different emails to the people who subscribed to Box B. Is there anyone here who could walk me through the steps of how to set up th

584
S
Contributor I
25 days ago
L
Contributor I
lukasburdaContributor I
posted in Sign-up Forms
Sign Up not sending mails to the list

I was trying to set up a Sign-Up Pop Up that should send the emails (that would sign up) to the Newsletter list. It is not there; I found it in the “Profiles” list. Do you have any idea what I did wrong?

211
ArpitBanjara
Principal User I
25 days ago
A
Contributor III
AtysContributor III
asked in Integrations and Reviews
Very slow and ineffcient API

I need the list of bounced emails with the bounce reason, the full list, every day at least once. I have 3,500 suppressed profiles (ATM) where I have to query a separate event search to find out the reason for the bounce. It is very slow. Your competitors have an API that can provide this very quickly in one query without pagination in just seconds. With Klaviyo, it takes an hour.

8010
chloe.strange
Community Manager
25 days ago
D
Contributor I
dbellisarioContributor I
asked in Lists, Segments, and Profiles
Add Klaviyo profiles to list

Hi there -  We need to add all of our profiles in Klaviyo to a single list, so that we can delete the profiles (you can’t delete profiles without a list). We can’t seem to find any way to add our *profiles* to a list. The only options are uploading a CSV, but that doesn’t help us delete the profiles so… Thank you for any help - neither the support email nor chatbot are working

7819
L
Contributor II
25 days ago
P
Contributor I
psnolteContributor I
asked in Email Templates and Coupons
Dynamic free gift coupon

I’ve been offering a free sample item for anyone who signs up for our newsletter (welcome flow), and with certain marketing campaigns as well. Unfortunately, I just discovered that the coupon I’ve been using allows the person to add an unlimited number of that item to their cart for free (and it is an item that people like to give as gifts, so ordering multiples is pretty normal). I don’t see any way in Klaviyo’s coupon generator to state that the coupon only applies to one of the given item.Is there a way to do this that I’m missing?The only workaround I can think of at this point is to create a separate, unlisted free item that the only way to add it to your cart is with the link that is sent out in the welcome email, and link the dynamic coupon to that item. That would still leave the possibility of people being lazy and just increasing the quantity of the free item in their cart rather than going back through my shop and buying the real item, but it would significantly reduce the l

332
P
Contributor I
25 days ago
JessFosnough
Expert Problem Solver IV
JessFosnoughExpert Problem Solver IV
asked in Campaigns and Flows
Best way to stop a flow and allow profiles to finish?

Hi friends,I’ve searched the help center and community forum but haven’t quite found the answer to my question. I have a flow where I want profiles to stop being added to the queue to receive emails, but I want those already in the queue to finish. The trigger is addition to a segment. There is a time delay of 24-48 hours, then 1 email, then a few profile updates 14 days later. - If I set the email to manual, profiles will continue to queue. - If I set the email to draft, those already in the queue won’t receive the email, making the profile updates inaccurate.So, my idea was to edit the trigger segment, so that no one else enters it organically. Does this make sense? Is there a better way to accomplish this?

2025
JessFosnough
Expert Problem Solver IV
25 days ago
T
Contributor I
tbarrettContributor I
posted in Analytics and Deliverability
Klaviyo Email Campaigns not showing in GA4

Hi, As stated above, I’m having trouble with finding campaigns after I search for them in GA4. I export the campaign information from Klaviyo including the campaign ID, and when I search for this in GA4, the campaign doesn’t show. I should have all of my tracking set up correctly to allow for campaign tracking and GA4 filters/ parameters are correct also. SOME campaigns do show up in GA4 as they should, but the ones that do show up are sporadic and there seems to be no consistency on this.  Has anyone encountered something similar here? If there’s any insight to whether a fix is needed for GA4, Klaviyo, or website it would be much appreciated! Thank you.

4427
J
Contributor I
25 days ago
A
Anonymous
asked in Campaigns and Flows
Welcome flow not sending emails

Hi Community, I recently integrated my Shopify store with Klaviyo, I followed everything on the startup page and created a welcome series flow but unfortunately the flow is not triggering I have tried from multiple devices and different email addresses. I have gone through all other related topics and nothing seems to work. I have tried the following:Double checked the flow list (newsletter) Changed list preference to single-opt  Duplicated the flow  Flow is live and active Any help and guidance is highly appreciated. Looking forward to learn more about Klaviyo and be part of this amazing community.  TIA,

11249
ArpitBanjara
Principal User I
26 days ago
O
Contributor IV
ottisbContributor IV
asked in Email Templates and Coupons
Show products from 'viewed collection' metric within template

We have this new ‘viewed collection’ metric, and the default template in Klaviyo is fine, but we’d like to display products from the specific collection within a dynamic product block. Any help with this? Cheers

252
O
Contributor IV
26 days ago
A
Contributor III
adityContributor III
asked in Accounts and Settings
Guidance on Navigating Indian Payment Issues Due to RBI Regulations

If I provide the payment invoice number and amount. Can I receive the Stripe payment link from Klaviyo support so we can use an Indian credit card for the transaction.

1192
R
Contributor I
26 days ago
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