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Intergration with Shift4


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I am trying to switch from using shopify to shift4, however, my sign up forms and emails are not being triggered. What do I need to do to get it to work? I have already integrated Shift4 with klaviyo.  I have also disabled my shopify integration.  

Best answer by Brian Turcotte

Hi @Inspired 4 U!

May I ask if you can confirm that you added the Klaviyo onsite tracking per the Help Center article here?

 

This is what enables Klaviyo forms to load on your site.

 

- Brian

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5 replies

Brian Turcotte
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Hi @Inspired 4 U!
 

When you say your signup forms are not being triggered, what do you mean by that exactly? Are the appearing on the site, but nothing happens when someone submits the form? Or are they not appearing at all?

 

- Brian


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  • Author
  • Problem Solver I
  • 8 replies
  • May 14, 2024

There are not appearing at all.


Brian Turcotte
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  • Klaviyo Alum
  • 1393 replies
  • Answer
  • June 13, 2024

Hi @Inspired 4 U!

May I ask if you can confirm that you added the Klaviyo onsite tracking per the Help Center article here?

 

This is what enables Klaviyo forms to load on your site.

 

- Brian


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  • Author
  • Problem Solver I
  • 8 replies
  • December 3, 2024

Yes, I have added the onsite tracking per the help article you provided. I didn’t realize you had responded back but through my own troubleshooting I have the form loading and working now.  I have even tested to but sure that they are tracking as they should be.  However, I did noticed that my metric don’t seem to be tracking as they should.  This is what brought me back here to see your response.  How do I force Klaviyo to record the metrics from my site?

 

I have already followed the following articles

Getting started with Shift4Shop

https://help.klaviyo.com/hc/en-us/articles/115005083107

 

Getting started with Klaviyo onsite tracking

https://help.klaviyo.com/hc/en-us/articles/115005076767

 

How to update Klaviyo after switching ecommerce platforms

https://help.klaviyo.com/hc/en-us/articles/360003124151

 

 

Klaviyo metrics

as you can see there are some sales

 


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  • Author
  • Problem Solver I
  • 8 replies
  • December 5, 2024

Hello everyone.  Thank you all for your help I was able to figure out the problem. According to this Klaviyo help article https://help.klaviyo.com/hc/en-us/articles/7000906101019 

  • Shift4Shop
    Order must have a status of or 4 to trigger a Placed Order event

Around June, I created a custom status so my orders did not have a status of  2 or 4.  Now that I have moved all of my past orders to the 4 status the flow is working now. 


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