Lists, Segments, and Profiles

Learn about the profiles in your account as well as how to create lists and segments.

  • 1,219 Topics
  • 3,358 Replies
Dov
Dov
solved this question

Facebook lead gen: adding emails to main list

Hi @KrisDaria,Thanks for sharing this question with us and welcome to the community! We’re so glad you’re here.Yes, this is completely possi...
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Dov
Dov
solved this question

Tips on back-populate with imported lists

Hi @Wanderist,Thanks for sharing this with us. Welcome to Klaviyo - we’re thrilled to have you on board with us!The answer here is yes! If y...
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Dov
Dov
solved this question

Self-Segment Poll

Hi @kbb,Thanks for sharing this question with us. And thank you @SeanMcC, for your ideas here. Hi The first thought I have here is how have...
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1219 Topics

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Contributor I
ockanakupujeContributor I
asked in Lists, Segments, and Profiles

Klaviyo isnt tracking open rates

Hello, i have noticed that my open rate dropped at a time when i changed from Mailchimp to Klaviyo.Is it possible that Klaviyo is not tracking my open rates correctly? Because i have set up, so when a costumer signs up on my list, they recive a coupon with a discount.And then they buy with that coupon, but in Klaviyo it shows that the person has not opend any emails. So now i am confused, I cant even make an un engaged segment like this, because I dont know if they are reading my emails or not. Thank you

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alex.hong
1 year ago
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Contributor I
chuckchang23Contributor I
asked in Lists, Segments, and Profiles

Turbo Theme Back In Stock Onsite JS wrong variant

Hi Everyone, I’m looking checking my console log to see why the join waitlist button appears on the wrong variant. It seems that the click/listener is 1 variant behind when listing hence, the variant tracked is not in sync with the click of the person.https://jilllao.com/products/amelia-cut-out-trench-dress?variant=41653758165158SHould be the 0/out of stock variant but the waitlist appears on the other variant after clicking the out of stock variant.  

1
Dov
1 year ago
C
Contributor I
crystalsqContributor I
asked in Lists, Segments, and Profiles

Best practice when migrating customer profiles

Hey!My brand has started running a multi national business and we’re looking to migrate some of our existing customers in our list to a different account under one email address. And during exporting the customer’s information to be migrated, there’s so many metrics to choose from and we’re not entirely sure what’s the best practice to migrate customer’s information fully into another account. 

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Taylor Tarpley
Community Manager
2 years ago
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Contributor I
SeaHawk1953Contributor I
asked in Lists, Segments, and Profiles

Suggestions for setting up profile properties.

My store caters to small breed dog owners. I’d like to collect the name, birthday and breed of a customer’s dog. Many of my customers have more than one dog, so I’d like to be able to capture that information for up to three dogs. I’ve read the Klaviyo support page about custom profile properties, but it makes no sense to me. All I want to do is create unique profile properties for each of the following fields:Dog #1 Name, Dog #1 Birthday, Dog #1 BreedDog #2 Name, Dog #2 Birthday, Dog #2 BreedDog #3 Name, Dog #3 Birthday, Dog #3 BreedAppreciate any tips.    

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Taylor Tarpley
Community Manager
1 year ago
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Contributor I
NikkiKileyContributor I
asked in Lists, Segments, and Profiles

How Do I Connect a List to my Form that will Trigger a Form?

I am creating an A/B Test FormCopy 1: sign up receive 15% off discount email and SMSCopy 2: sign up receive promo code email and SMSI need help creating a list for both copies so the customer can receive their discount immediately.  What is the best way of doing this? 

1
Taylor Tarpley
Community Manager
1 year ago
MattR
Contributor III
MattR
posted in Lists, Segments, and Profiles

Segment definition "is not in segment."

Hi Klaviyo community,I wanted to start a thread about an issue in Klaviyo that there doesn’t seem to be much discussion around (unless I’m missing something).Let’s say you have a Newsletter list, and that you’ve segmented that list into a few engaged segments. For example, Engaged but Never Ordered (ENO), Engaged & Have Ordered 1+ Times (EO1), and Engaged & Have Ordered 3+ Times (EO3).Now let’s say you want to send an email to everyone in your Newsletter list that isn’t in one of those three engaged segments -- in other words, your unengaged profiles from your newsletter list.The simple solution would be to create a segment that says “Is in Newsletter list and is not in segment ENO and is not in segment EO1 and is not in segment EO3.” Now, between your unengaged segment and your three engaged segments, you would have your whole list covered dynamically, with no profiles slipping through the cracks.However, in Klaviyo there's no segment definition that is "is not in segment."Ins

1
Dov
8 months ago
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Contributor I
LR21Contributor I
asked in Lists, Segments, and Profiles

Sync Klaviyo sign up from contacts with shopify subscribers

Hi, Profiles signed up using the Klaviyo sign up form is not being added to my shopify subscribers list automatically. Can you please help? Thanks. Kind regards,  

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julie.accardo
Community Manager
2 years ago
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Contributor II
asleynContributor II
asked in Lists, Segments, and Profiles

NEVER_SUBSCRIBED in Newsletter list

We are new and are trying to sync our subscriber list from Shopify to Klaviyo. Sync for both sides have been enabled.In Shopify we have 2467 subscribers, in Klaviyo it appears we have 2550. We downloaded the file and realised 83 of them have the status ‘NEVER_SUBSCRIBED’. I believe these are Shopify non-subscribers that have been synced to Klaviyo newsletter list, please enlighten how did this happen and how to resolve? Thank you.  

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A
Contributor I
25 days ago
M
Contributor I
MogensContributor I
asked in Lists, Segments, and Profiles

Removing profiles from segment

Hi to you all - new here :-)So sorry if this has been asked before:I’ve created a segment of profiles, which have shown interest in a certain product.Some of them are, however, unwanted in the segment…But I can’t figure how to remove them - that is ONLY from that segment?It would have been great if there was click boxes with an option: Remove from this segment.Thanks in advance

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Dang Le
Active Contributor I
2 months ago
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Contributor I
General KnotContributor I
asked in Lists, Segments, and Profiles

Reappearing Lists

Hi,Deleted Lists keep reappearing in Lists & Segments. After deleting a list it will reappear a few hours later. Is there a way to permanently remove the list? Thank you

2
G
Contributor I
2 years ago
sachin16
Active Contributor IV
sachin16Active Contributor IV
asked in Lists, Segments, and Profiles

What is a List vs Segment

What is best definition of List and segment?

4
alex.hong
2 years ago
Leslie Nicole
Active Contributor I
Leslie NicoleActive Contributor I
asked in Lists, Segments, and Profiles

Confused about List / Segment Results

Hi, I’ve been going through the introduction to Lists and Segments. I think I understand it, but my results don’t seem accurate.I have my imported list from Mailchimp that is 6140.Then I have the default newsletter list that Klaviyo made which is 3164 (I am assuming there is some overlap with the Mailchimp list.)I tried to do a segment that combined the 2 lists and it came up with 2636. How is that math possible?(Separate subject but related - should I combine these 2 lists?)I find this often when I try to do segments. I did a segment of anyone who had clicked on my newsletter in the last 60 days and it gave me 69 people. That’s impossible. Maybe because I was using Mailchimp up until December? That’s maybe why I’m not getting accurate results?Update: I just checked my settings. I set up integration with Mailchimp when I started Kaviyo, including “Create Klaviyo lists from MailChimp audiences.”I just tried to do a segment from people on both lists that have clicked an email in since Oc

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Dov
1 year ago
W
Problem Solver I
wineguysProblem Solver I
asked in Lists, Segments, and Profiles

Why is my Property Update link taking me to a Placeholder site instead of the correct URL?

Anybody else who gets this on previous well functioning flows and campaigns when using {% update_property_link 'profile_property' 'property_value' 'redirect_link' %}? This is what I get when clicking update-link in live email, that used to work fine for at least 6 months…  

5
S
Contributor I
11 months ago
G
Contributor I
Georges MPContributor I
asked in Lists, Segments, and Profiles

Missing countries from properties about someone

Good morning,I have an issue regarding locations in Klaviyo.I’m working on a flow and I’d like to send alternative emails to users coming from certain countries.The problem stems from the fact that there are certain countries I can’t find in conditional splits under properties about someone - country.Do you have any advice or fixes?Thanks in advance :)Georges

1
David To
Community Manager
1 year ago
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Contributor I
hockeydangleContributor I
asked in Lists, Segments, and Profiles

Why is my sign up form not triggering my welcome emails to send?

I made a sign up form and it looks like it’s collecting emails but not triggering the welcome email series. My Welcome Series emails should be triggered by someone signing up for my newsletters, but the emails aren’t sending!The only one delivered was from a past newsletter series but I changed my newsletter and now they’re not sending.  Please help!  Thanks.

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H
Contributor I
5 months ago
H
Contributor I
hellocaliContributor I
asked in Lists, Segments, and Profiles

Customer Tag not back populating in flow

Hi,I created a tag  on Shopify called Wholesale for customers who’ve been approved as our wholesale customers. Then, I created a segment on Klaviyo called Wholesale for customers that contain the tag “Wholesale” on Shopify.  And then I created a an email Flow to send a welcome email to any customers who is added to the Wholesale segment. For visualization purposes: Shopify Customer Tag:  WholesaleKlaviyo Segment:  Wholesale (anyone who contains the tag Wholesale on Shopify)Klaviyo Email Flow:  Anyone added to Wholesale segment receives email For some reason, my customers are not being added to the Klaviyo segment. I used the back-populate flow command, and there are no time-delays.  Wondering if I’m missing something?  Is there a common issue here?

1
Dov
2 years ago
C
Contributor I
ClaraBrtContributor I
asked in Lists, Segments, and Profiles

How can I automatically unsubscribe a contact who hasn't been active on our e-mails for more than 180 days?

Hello, I have created a wake up flow to try to reactivate contacts that have been inactive for more than 180 days.If, at the end of the flow, the contacts still haven't opened our e-mails, I'd like to be able to delete them automatically. How can I do this?Thank you

3
Omar
Partner - Platinum
4 months ago
T
Contributor I
torchContributor I
asked in Lists, Segments, and Profiles

How to get all of the column available in a list?

When I export a list manually from Klaviyo, I can choose all of the property (i.e. column) available from those lists. In my case I have 66 properties(data) for each of lists members, but when I pull them from the API, I can only extract 33 properties from each members from a single pull.Is there any way for me to extract the other 33 properties available from a single pull?

2
T
Contributor I
1 year ago
W
Contributor III
Wmorris2468Contributor III
asked in Lists, Segments, and Profiles

How can I 'select all' when adding products to a segment definition?

Hi all (first question!), When assigning products to a segment definition, I can’t see a way of selecting multiple products that meet my criteria at the same time. For example:We’re a soda business.Let’s say I want to target anyone that has bought cherry flavoured soda in the past.In the search bar, I type in ‘cherry’ which brings up all of our cherry sodas, with the small selection boxes on the left. There’s no ‘select all button’ (that I can see), and when I tick one product, instead of remaining on that search result screen, Klaviyo jumps out of it. I’ve tried the usual trick of holding down the ‘ctrl’ key, which usually works for multiple selections, but not here. I have to click each product and then rerun the search each time (which gets tedious when adding 50+ products to each definition!).  Any guidance on this would be extremely helpful! Thank you :-)  

2
W
Contributor III
1 year ago
S
Problem Solver I
SemMobProblem Solver I
asked in Lists, Segments, and Profiles

How can I export a survey results for 'unsubscribe reason'?

Hi! I'm trying to figure out how I can make an export or a report for the unsubscribe reasons.I've already made a small survey when people opt-out. But I would like to have a list of reasons why people opt out. Does somebody know how to do this?  

3
S
Problem Solver I
10 months ago
C
Contributor II
Cristina - iCraftContributor II
asked in Lists, Segments, and Profiles

How to create a segment who have purchased a minimum $10 value?

How can I create a segment of subscribers that have purchased a minimum $10 worth of product? or order? Thank you. We want to offer them a freebie along with a $10 worth of purchase. Cristina.

2
C
Contributor II
2 years ago
B
Contributor I
brighterimageContributor I
asked in Lists, Segments, and Profiles

Street Address not in new API?

Hello All:We are using a WordPress plugin to import new leads into Klaviyo. The plugin developer says that the new API does not include a field for Street Address. If this is true, are there plans to include it in the future? We would like for our forms to fill out all corresponding fields available in Klaviyo.

1
David To
Community Manager
2 years ago
PaulZenymarketing
Contributor I
PaulZenymarketingContributor I
asked in Lists, Segments, and Profiles

Will creating the same property duplicate it, or just update?

Hi! I have a flow in which all my new subs go. At the beginning of this flow, I create a property about the user called:In X Flow → True There were already subscribers going through the flow before I did that. I’m pretty sure this property does not apply retroactively to those who already went past the entry point and deeper into the flow.  What’s the best way to add this property to those in the flow already? If I add a property update block at the last email fo the flow like this:Create a property:In X Flow → True What will happen to those who already have this property? If I instead do this:Update existing property:In X Flow → True If that property doesn’t exist in someones profile, it simply won’t do anything, right?  Additional question.If a user has a boolean property, let’s say:In X flow → TrueDoes this mean that a user that does not have this property is automatically False?In X Flow → False  

3
Dov
1 year ago
F
Contributor I
fodboldpakkerContributor I
asked in Lists, Segments, and Profiles

List segments don't work

Hi, I have difficulties managing the list segments. For testing purposes I have also made two similar list, with exactly same rules, but they show different amount of users in it. and i have NOT set any date range in the segment, but havde chosen “over all time”I have made a costum property called “Favorite Club”.Many users have written there Favorite club when they have signed up, and I have also tried manual important a lot of users, also with a column called Favoritclub. For example this list:https://i.postimg.cc/FRGj9XzQ/favorit-club-list.jpg  But when I import it dont work correctly. It simple only add some of the users correctly, but not all. very strange.Anyone experience similar problems? 

2
David To
Community Manager
2 years ago
W
Problem Solver I
wernstromProblem Solver I
asked in Lists, Segments, and Profiles

Any issue with blank cell values when importing a list?

Hi folks, I have a list of subscribers to import. Some of whom were already in Klaviyo, some were not. I removed the already existing profiles from the exported list, and basically have “email”, “First Name” and “Last Name”. There are a lot of name fields that are empty. Some hade problematic info in them, like duplicates of the email address, strings of numbers or the person had entered the business name etc. I’ve cleaned up my list and ready to export the .csv for import into Klaviyo - are there any issues with importing/mapping a list with some cell values blank?Thanks!

2
W
Problem Solver I
2 years ago

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