Lists, Segments, and Profiles

Learn about the profiles in your account as well as how to create lists and segments.

  • 1,369 Topics
  • 3,865 Replies
Dov
Dov
solved this question

Facebook lead gen: adding emails to main list

Hi @KrisDaria,Thanks for sharing this question with us and welcome to the community! We’re so glad you’re here.Yes, this is completely possi...
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Dov
Dov
solved this question

Tips on back-populate with imported lists

Hi @Wanderist,Thanks for sharing this with us. Welcome to Klaviyo - we’re thrilled to have you on board with us!The answer here is yes! If y...
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Dov
Dov
solved this question

Self-Segment Poll

Hi @kbb,Thanks for sharing this question with us. And thank you @SeanMcC, for your ideas here. Hi The first thought I have here is how have...
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1369 Topics

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Contributor I
PhilipLOOWContributor I
asked in Lists, Segments, and Profiles

Exit profiles that that requested a refund Shopify

HiIs there a way make profiles exit a flow if they have requested a refund from your Shopify store? BestPhilip

3
Taylor Tarpley
Community Manager
1 year ago
daisy
Contributor I
daisyContributor I
asked in Lists, Segments, and Profiles

Why can't I create new lists?

I can't create new list.Could you help me fix it, please?

1
Taylor Tarpley
Community Manager
1 year ago
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Contributor III
Wmorris2468Contributor III
asked in Lists, Segments, and Profiles

How can I 'select all' when adding products to a segment definition?

Hi all (first question!), When assigning products to a segment definition, I can’t see a way of selecting multiple products that meet my criteria at the same time. For example:We’re a soda business.Let’s say I want to target anyone that has bought cherry flavoured soda in the past.In the search bar, I type in ‘cherry’ which brings up all of our cherry sodas, with the small selection boxes on the left. There’s no ‘select all button’ (that I can see), and when I tick one product, instead of remaining on that search result screen, Klaviyo jumps out of it. I’ve tried the usual trick of holding down the ‘ctrl’ key, which usually works for multiple selections, but not here. I have to click each product and then rerun the search each time (which gets tedious when adding 50+ products to each definition!).  Any guidance on this would be extremely helpful! Thank you :-)  

2
W
Contributor III
2 years ago
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Contributor I
Tabetha CushwayContributor I
asked in Lists, Segments, and Profiles

Active List vs Main List

Hi all, I’m very new to Klaviyo and tying to learn lists and segments. We have imported customer data into Klaviyo and I have a certain number of active profiles showing but they aren’t all in the main segment list. I can’t work out how to get them all showing in a master/main list so I can then start segmenting them. I thought I might be able to export the active profiles via a CSV so I could then upload them into a master/main list but this doesn’t appear anywhere as an option. Any help anyone has on this would be greatly appreciated. Tabetha 

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D
Contributor II
1 year ago
V
Contributor I
vimotaContributor I
asked in Lists, Segments, and Profiles

CSV Import of Array property

When attempting to bulk CSV load a user property that is of List/Array type, the csv importer fails to work despite following the format recommended by the documentation : https://help.klaviyo.com/hc/en-us/articles/115005237648-About-Data-Types#list6 For example the very simple CSV below fails with “column missing” but if I change the property to be a normal string, the upload completes. It looks like the CSV uploader does not actually support List data types despite the documentation. Email,some_propertyvim@gmail.com,["A","B"]  

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Dov
1 year ago
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Contributor I
livonContributor I
asked in Lists, Segments, and Profiles

How Do I Direct Users Who Subscribe in My Klaviyo Embedded Form to a List?

Hi there, I am looking to create an enquiry form on my page and I have a couple of questions:I have created a form and embed it on my Shopify website, where do the enquires go? Can I direct them to an email inbox? I want anyone who submits an enquiry to get an automated back - how do I set this up?

4
Taylor Tarpley
Community Manager
2 years ago
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Contributor I
DermaSwiss ProfessionalContributor I
posted in Lists, Segments, and Profiles

Lead Scoring

it would be great to be able to qualify leads according to some actions in Klaviyo

1
David To
Klaviyo Employee
11 months ago
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Contributor I
lhzhangdongContributor I
asked in Lists, Segments, and Profiles

How to assign more than one value to one custom property?

Hi,I’d like to be able to assign more than one value to one custom property. For example, I may have a custom property of “Interests”, and I may collect that information from a sign up form with both radio button questions and multiple check box questions. I also want to be able to assign an additional “Interest” value according to certain actions they take in the email, such as clicking on a certain link. I don’t want the old value to be overwritten. Is there a way to accomplish this?I understand that I need to use the list/array data type, and that there is a way to do that if I upload a CSV. My question is how to create list/array data type properties through sign up forms or in-email behavior. Anyone has any experience with this? Thanks!Dawn

1
stephen.trumble
Community Manager
5 months ago
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Contributor I
sagagronqvistContributor I
asked in Lists, Segments, and Profiles

SMS List to segmenation with only opt-in

So we finally managed to migrate our SMS CSV-file from attentive to Klaviyo with both opt-in and opt-out using boolean data type. Now when I try to create a segment for only those opted in, it adds everyone! Is there a way to view how many are opt-in vs opt-out? And what could we be doing wrong?

2
S
Contributor I
2 years ago
H
Contributor I
hiddencoderContributor I
asked in Lists, Segments, and Profiles

Exclude emails with specific domains from segment

Hello!When creating a segment, I would like to exclude emails from it with certain domains, but the list of domains to exclude consists of 14 domains and I would not like to create a separate AND condition for each domain. It looks like I can use the “Doesn’t contain” operator with “List” type, but it doesn’t work. however, I may not have correctly understood how to use it.https://imgur.com/c6nBrUa.pngPlease tell me if I can do it using the mentioned operator? If not, is there any other option to solve this problem ?Thank you !

1
Omar
Partner - Platinum
8 months ago
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Active Contributor I
Vincenzo CasseseActive Contributor I
asked in Lists, Segments, and Profiles

Segmentation when trigger is OPEN EMAIL with specific Subject + flow not start

Hi guys.I’m trying to create a scratch flow when an account enter in my custom segmentation.The definition of segmentation is this:Now, when I send a personalized email and this accounts open the email for some happens the segmentation, for more accounts no.Also, for accounts featured in my segmentation, they will not be present in the flow and therefore no type of flow will start. Why does this happen? Klaviyo indicates that the segmentation fills up based on the actions performed by the accounts.In this case the accounts appear to perform that action.

1
Dov
2 years ago
cfen
Problem Solver I
cfenProblem Solver I
asked in Lists, Segments, and Profiles

Viewed Product Shows in Activity but NOT in Segment

Greetings, We are seeing “Viewed Product” tracked in the activity log, complete with URL, ProductID, Name, and so on. However, when creating a segment to try to isolate users who have viewed a specific product, the segment returns null. I am able to find a user (or group of users) who fit the parameters in the activity feed, but the segment does not include them. Segment setup is super simple:  Any ideas?

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stephen.trumble
Community Manager
2 years ago
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Contributor II
Cristina - iCraftContributor II
asked in Lists, Segments, and Profiles

How to create a segment who have purchased a minimum $10 value?

How can I create a segment of subscribers that have purchased a minimum $10 worth of product? or order? Thank you. We want to offer them a freebie along with a $10 worth of purchase. Cristina.

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C
Contributor II
2 years ago
M
Contributor I
Mike_HakopyanContributor I
asked in Lists, Segments, and Profiles

How can I add old contacts to my new list?

Hi,We have a client who we plan on setting up on Klaviyo for email marketing.  Our client has a contact list of over 70k people from his previous business.  He’d like to use that list for his new business email marketing.  What’s the best approach to email and ask the old list of contacts to join the new list?  We obviously don’t want to spam these people but we do want to be able to reach them and ask them to sign up if they wish.We’ve thought about snail mail, and the client’s not into that idea.  We appreciate some guidance and best practices on this. Thank you.

4
MikeH
Problem Solver II
2 years ago
JamesAmpere
Contributor I
JamesAmpereContributor I
asked in Lists, Segments, and Profiles

Help Creating a Segment

Hi everyone! Seeking assistance with creating a dynamic list on Klaviyo and would like to tap into all of your collective knowhow.So here is what I am trying to accomplish. I would like to create a dynamic list with the following criteria:1. Order Date is between 7-14 days (so 1 week after purchase)2. Order status is unfulfilledThe idea is to create a campaign which would be able to send automated emails to customers that have unfulfilled orders between 7-14 days. Then we would create another campaign which would send automated emails to customers with unfulfilled orders between 14-21 days, etc. New here to Klaviyo and just getting the hang of things, so any tips would be greatly appreciated!Have a good day!

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JamesAmpere
Contributor I
2 years ago
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Contributor II
DermacareContributor II
asked in Lists, Segments, and Profiles

2 lists created after integration with Magento and Mailchimp

Hi - We are new to Klaviyo and are just setting it up, have integrated with our Magento store as well as Mailchimp. There are now 2 lists created in Klaviyo - one from Mailchimp and the other named as the default Newsletter which is syncing from Magento.However, Mailchimp has not been synced with our store for about a year so there may be issues with unsubscribed contacts not synced between the 3 platforms. We have been using Mailchimp to send newsletters without the store sync.This would make the Mailchimp list up to date with the contacts who have unsubscribed, but not our Magento store.We have some questions:How can we make sure we will not be contacting anyone who has opted out from any list?Should we merger the 2 lists to create a Master list?The default Newsletter list is much larger than the Mailchimp list - is there a reason for this?Should we delete all lists or the account and start again so we have a clean contact listThank you in advance.

5
julie.accardo
Community Manager
2 years ago
JimmieaQuick
Active Contributor III
JimmieaQuick
asked in Lists, Segments, and Profiles

FEATURE REQUEST: More OR options or ability to duplicate segment criteria

 Making a segment is incredibly tedious when not using something simple like a single product or category. I frequently need very niche segments (what Klaviyo is supposedly good at, right?) that drill down to very specific products. In this case, I'm making a segment of buyers of 12 different individual products. This should be simpler. SOLUTION: I should be able to add the OR at the NAME LEVEL in my example here not have to start over at the What someone has done level for each product.For each product, I'm having to select 1. what someone has done2. ordered product → 3. set dates4. where name → 5. equals → choose productWhy can't I simply add additional NAMES of products instead of starting over each time? Please adapt the segment creation tool to make it easier for those of us who want to use the complex segmentation of Klaviyo.ANOTHER SOLUTION: Give me a duplicate button so I can at least copy the last parameters and then adjust the one element I need to change. 

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JimmieaQuick
Active Contributor III
2 years ago
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Contributor I
plantedmealsContributor I
asked in Lists, Segments, and Profiles

Can you have a dynamic unsubscribe lists?

Hello!I am currently using Klaviyo’s api to create email templates, I have multiple types of emails that goes out. Is there a way to make the users unsubscribe to email A but still receive email B?Thank you  

1
bill.hamilton
Klaviyo Employee
3 years ago
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Contributor I
chuckchang23Contributor I
asked in Lists, Segments, and Profiles

Turbo Theme Back In Stock Onsite JS wrong variant

Hi Everyone, I’m looking checking my console log to see why the join waitlist button appears on the wrong variant. It seems that the click/listener is 1 variant behind when listing hence, the variant tracked is not in sync with the click of the person.https://jilllao.com/products/amelia-cut-out-trench-dress?variant=41653758165158SHould be the 0/out of stock variant but the waitlist appears on the other variant after clicking the out of stock variant.  

1
Dov
2 years ago
Y
Contributor I
YoavshafContributor I
asked in Lists, Segments, and Profiles

Using Multi Checkbox in CONDITIONAL SPLIT Flow

Hey Hey,I’m trying to create a signup form that has a multi check box and then using the answers in a email flow.I want to send a different emails for each property that is marked.Can someone help?I can’t find any of one of properties i’ve created under the “Properties about someone” in flow filtering.  

4
Y
Contributor I
9 months ago
rollout
Contributor II
rolloutContributor II
asked in Lists, Segments, and Profiles

Double opt-in - IP Block check

Hi there!I’m hoping someone can shed some light into an odd behaviour I’m seeing.Adding subscribers to a list using the /profile-subscription-bulk-create-jobs endpoint is working partially if we make the request on a machine locally or an AWS lambda, but not on a long running node server hosted on heroku.By partially I mean that we get the 202 acknowledgement, but do not see any double opt-in confirmation emails issued.If I supply a profile id which should have had a double opt in email sent, would it be possible to confirm whether the IP address matching the API request was indeed blocked?Thanks!Ismael 

1
David To
Klaviyo Employee
11 months ago
M
Contributor I
MarcSimpsContributor I
asked in Lists, Segments, and Profiles

Shopify Customers to Klayvio Segment

I’m looking to export all my customers who haven’t placed an order, but input details or put their details into the ‘sign up for discount’ pop-up into my Klayvio segment for potential buyers. My customer list has almost 600 people in it, but on Klayvio it’s only 225? I’d like it to be dynamic, so whenever someone doesn’t follow through with an order it’s updated. I have an abandoned cart flow which converts contacts from shopify over to klayvio just fine. But there’s a leak somewhere getting contacts who have input their details into my segment on Klayvio. Any advice on where to look to fix this?

1
David To
Klaviyo Employee
8 months ago
H
Contributor I
Honey_GContributor I
asked in Lists, Segments, and Profiles

How to send multiple emails at a time

Hi, I am new in Klavyio and I want to send multiple emails whenever I get a new order from my Shopify Store. For this automation I am using Zapier. I have created a zap that adds a new subscriber to Klavyio on every new Order but the problem is that I want to send that new subscriber an email invite, but that subscriber is not getting any emails what should I do ? 

1
David To
Klaviyo Employee
9 months ago
I
Contributor I
iamharidasanContributor I
asked in Lists, Segments, and Profiles

Update Profiles not working

I am trying to use Update Profile API using Axios.I am not sure what is wrong, the data is not updating.await axios({ url: `https://a.klaviyo.com/api/profiles/${id}/`, method: "PATCH", headers: { accept: "application/json", revision: "2022-10-17", "content-type": "application/json", Authorization: `Klaviyo-API-Key xxxxx`, }, body: JSON.stringify({ data: { type: "profile", attributes: { properties: { "Plan Codes": "123" }, phone_number: "9876543210", }, id: id, }, }), })Under data, for the parameter id which id needs to be added?

1
Dov
1 year ago
K
Contributor I
kateContributor I
asked in Lists, Segments, and Profiles

Sign up form not collecting into Welcome List although its showing 34 submitted I don't know where to find them?

Hi there,My Sign up form on my website states 34 submitted 10.2% and I dont know where they are although i have selected welcome email as the place to add them too.Thanks for any helpKate 

3
S
Contributor I
2 years ago

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