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Lists, Segments, and Profiles

Learn about the profiles in your account as well as how to create lists and segments.

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  • 4,333 Replies
Dov
Dov
solved this question

Facebook lead gen: adding emails to main list

Hi @KrisDaria,Thanks for sharing this question with us and welcome to the community! We’re so glad you’re here.Yes, this is completely possi...
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Dov
Dov
solved this question

Tips on back-populate with imported lists

Hi @Wanderist,Thanks for sharing this with us. Welcome to Klaviyo - we’re thrilled to have you on board with us!The answer here is yes! If y...
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Dov
Dov
solved this question

Self-Segment Poll

Hi @kbb,Thanks for sharing this question with us. And thank you @SeanMcC, for your ideas here. Hi The first thought I have here is how have...
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1519 Topics
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Contributor I
ljsarg_Contributor I
asked in Lists, Segments, and Profiles
What happens if an email is on a list you want to send a campaign to, and a list you don't want it to go to?

I have created a form to collect emails of people who want to opt out of certain, one-off promotions (like Mothers’ Day) thinking that I could then select the list that collects submissions when creating the campaign, using the ‘do not send’ section.But, I realise the submitted email addresses will still be on our main list(s) that we will be sending the campaign to. If an email address is on both a list/segment you are selecting to send to, and one you are selecting not to send to, does the campaign get sent to the email address in question, or not? Which overrides the other in this instance?

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Dov
1 year ago
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Contributor I
ljmiginiacContributor I
asked in Lists, Segments, and Profiles
How to have a translated opt in page

Hello!I would like to improve our customer journey by providing the proper language when opting in based on the website they are on. Meaning if they are on the french and the opt in through our french pop up for example. How can I do this?Thanks a lot for your help and sorry if it’s a silly question :)Have a great day, LJ

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L
Contributor I
1 year ago
C
Contributor I
Chisa GOTOContributor I
asked in Lists, Segments, and Profiles
How to make a segment using constellation?

I’d like to make segments by constellations.Is it possibe?  If possible, could you tell me how?

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Dov
1 year ago
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Contributor I
PhilipLOOWContributor I
asked in Lists, Segments, and Profiles
Exit profiles that that requested a refund Shopify

HiIs there a way make profiles exit a flow if they have requested a refund from your Shopify store? BestPhilip

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Taylor Tarpley
Community Manager
1 year ago
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Contributor I
BethyGeddyContributor I
asked in Lists, Segments, and Profiles
Too Many Lists!

Hi! in 2022 I created separate email lists for ever pop up event I attended. I thought this was the best way to target them. Now, I have too many lists, and I want to lump them all into one big “2022” list so that when I send out an email I can click on one list. Has anyone done this? Or, does anyone have a better solution I could use moving forward in 2023 instead of making individual lists for each pop up? 

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Problem Solver III
1 year ago
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Contributor I
milliecolettaContributor I
asked in Lists, Segments, and Profiles
How to segment customers who have purchased a specific product ID?

Previously I would've done that by creating a segment as follows:Placed order > where ProductID > equals 12345678It seems the option for ProductID has been removed?

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E
Contributor I
8 months ago
E
Contributor I
EveGContributor I
asked in Lists, Segments, and Profiles
Track Google Ads Conversion After 7 Days

Hi there! Just wondering what the best practice is to track conversion that have been made after a week of seeing an ad. Our client has quite expensive products so sometimes it may take longer than the 7 days tracking that the pixel is offering. So thinking of a segment like this:'First visit is from source/medium = Google/ Paid' AND 'has made a purchase' (in the last 30 days) Is there a way to do this?Thanks so much!

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David To
Klaviyo Employee
1 year ago
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Contributor I
PhilipLOOWContributor I
asked in Lists, Segments, and Profiles
Having segmented emails in a flow

Hi, I’m having a big Flow for all my subscribers, both my customers and non-customers. That flow explains the benefits of my products, branding, reviews etc.I also have multiple other segments, based on the quality of the customer, cross sells etc. I have made it like that so the flows did not got. retriggered, if they got into a new segment. (Maybe there is another way)My question is: How can i control the emails in the different flows, so they won’t get send on the same day? I hope that makes sense. Maybe there is a better way of structuring it. BestPhilip

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stephen.trumble
Community Manager
1 year ago
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Contributor III
lisaspencerContributor III
asked in Lists, Segments, and Profiles
Segment conditions pulling wrong customers

Hi, we’re trying to create a segment based on customers that seem to be part of a company. So their email address is likely to end in @companyname.co.uk. To do this we started a segment like this:Properties about someoneEmail doesn’t end with gmail.com Type textOrEmail doesn’t end with hotmail.com Type text(and so on...)This is working for most of them. I’ve asked it to remove the @gmail addresses and it seems to have worked.  The problem is I’m putting certain ESP’s into this list yet they are still pulling those profiles into the segment. Example,  I’ve put “doesn’t end with” @aol.co.uk (which I can see a customer has that address) - yet that customer is still showing up in the segment. The conditions are all identical and are definitely in the ‘OR’ properties (rather than ‘AND’).Can anyone help?

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Contributor III
1 year ago
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Contributor IV
AliceCContributor IV
asked in Lists, Segments, and Profiles
Can you decipher between New Subscribers + resubscribers using a segment?

Is there a way to build a segment for existing customer (who’s details you already have in Klaviyo) who have resubscribed themselves (using sign up pop up form for example)? We just want to keep track of brand new vs. resubscribed customers.Thanks! Alice   

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Dov
1 year ago
L
Contributor III
lisaspencerContributor III
asked in Lists, Segments, and Profiles
Can someone help me with the rules of a segment?

I’m trying to clean some of our profiles out as we know there are so many dead profiles that have not bought something ever and haven’t opened an email either. But i can’t figure out the rules of the segment.  What I’ve done so far (that doesn’t work)What someone has done (or not done)Has placed order zero times over all timeANDWhat someone has done (or not done)Has Opened Email zero times over all time Thing is, I don’t want to include possible new leads who have been added to Klaviyo recently but haven’t opened their email yet and haven’t bought anything. I want to exclude people who haven’t bought or opened in the last 4 months or so. Can this be done? If so, can someone help me with the rules?  

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Problem Solver III
1 year ago
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Contributor I
CC_emailContributor I
asked in Lists, Segments, and Profiles
How to get old customers on email list?

I'm looking to setup email marketing for a client and was wondering if there was a way to get people who have made accounts and purchases in the past to opt-in to marketing. I know I need their consent first, but would it be acceptable to just email them and ask if they want to receive marketing emails with an opt-in button? Or ask them to “update their account preferences” by giving an option to check a box in their account to sign up for marketing emails?

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stephen.trumble
Community Manager
1 year ago
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Problem Solver III
SeanMcCProblem Solver III
posted in Lists, Segments, and Profiles
Klaviyo - Adwords Integration Strategy

I am interested on your thoughts as to how various strategies could be applied to retargeting our email list on adwords. We could for example consider acart abandoner segment or perhaps not considering that the email flow should to the trick there  only retarget customers who added high value / margin adandoners? only those who have never bought winback segment etc etc i would appreciate hearing what has worked for you? Sean

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Problem Solver III
1 year ago
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Problem Solver I
gregrobsonProblem Solver I
asked in Lists, Segments, and Profiles
Linking list to checkboxes in email preferences page (or is there a better way?)

Hi,We’re setting up our Klaviyo (and it’s all going very well so far, I’m enjoying it! 😀)I’ve got a little question regarding self-segmentation. We would like our customers to choose what kinds of messaging they receive (news/offers/guides) and subject areas of interest (e.g. teaching/accountancy/healthcare). We don’t want to send them emails about irrelevant subjects.I’d like them to be able to manage that so instead of choosing to unsubscribe from all, they might just choose to receive emails on a narrower selection of topics.Initially I thought I could tie a list of options to a profile property. If someone choose “Childcare” and “Counselling” in this example the profile property Interests would contain the two list values “Childcare, Counselling”. However I don’t think that’s how Klaviyo’s model works? Is there something I’ve missed here? Or would I be right in thinking we need to use a custom page?https://help.klaviyo.com/hc/en-us/articles/115005077067-How-to-custom-code-consent-

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Dov
1 year ago
C
Contributor I
CaroleeContributor I
asked in Lists, Segments, and Profiles
How do I create a segment from tags created in shopify POS?

I add tags about customers in my POS so I can send Birthday emails, product and size emails, emails about the wedding or graduation they have in their family this year,…  How can I access these tags so I can create segments for emails?  

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Dov
1 year ago
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Contributor I
Toml06Contributor I
asked in Lists, Segments, and Profiles
Abandoned Cart Pop Up

Hello, I contact you to ask if it is possible to create an independent pop up only for the checkout. The objective of this pop up would be to redirect the customer to an email sequence of abandoned cart by putting his email. He would be redirected to this pop up only - On desktop: if his mouse goes to the exit- On phone: after x seconds of inactivity.In one of the two cases, the objective would be to make a pop-up appear and that in this pop-up, there is a sequence of email of abandoned carts with the articles which it had in its basket. ThanksTom

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Dov
1 year ago
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Contributor I
bobjectContributor I
asked in Lists, Segments, and Profiles
Conditional split by country not working as expected

Hi!I would like to split the profiles entering in my flow based on country. Unfortunately many of the profiles from a branch (India) falls into the other branch (Rest of the world). Any idea why? I tried to use as split configuration:Propreties about someone > country > equals > IndiaandPropreties about someone > country > is in > IndiaBut so far no luck, profiles from India still goes in the wrong branch.Thanks for any help! 

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Taylor Tarpley
Community Manager
1 year ago
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Contributor I
BAIBAContributor I
asked in Lists, Segments, and Profiles
At what point MagentoStore porperty is assigned to the profile?

Hi, Im trying to understand why some of the new profiles doesnt have MagentoStore property assigned, this traffic is comming from social media, they have view products and signed up for the newsletter from the popup form.We have several Magento store views in differetn languaged, abd BA flow has MagentoStore filter but these profiles are not directed to the BA flow. 

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Omar
Partner - Platinum
1 year ago
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Contributor I
PC SandersContributor I
asked in Lists, Segments, and Profiles
How to pull a segment for only International subscribers only from an audience that contains United States?

Hello, I have an audience comprised of both national (U.S.) and international subscribers and I am trying to create a segment to only pull the international subscribers, however, when I use Properties about someone, “Country does not equal United States” and whatever other attribute that I need using the “and” operator, it still pulls United States subscribers.  Is there another way to pull this?

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Contributor I
1 year ago
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Problem Solver I
SemMobProblem Solver I
asked in Lists, Segments, and Profiles
How can I export a survey results for 'unsubscribe reason'?

Hi! I'm trying to figure out how I can make an export or a report for the unsubscribe reasons.I've already made a small survey when people opt-out. But I would like to have a list of reasons why people opt out. Does somebody know how to do this?  

3
S
Problem Solver I
1 year ago
S
Contributor I
scnzContributor I
asked in Lists, Segments, and Profiles
How to bulk edit Last Name (or any other profile property) for everyone in a segment?

We have just migrated to Klaviyo. In the previous system, we had to use Last Name as a storage for a unrelated property. (We don’t store the real last name of the users) We now want to clean up the user profiles. We would want to remove/blank out the last name for everyone in a segment. Is there any bulk edit capability in Klaviyo? How do we do this?Thanks!

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Brian Turcotte
1 year ago
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Contributor I
bradygillian3963Contributor I
asked in Lists, Segments, and Profiles
Segments for Digital Marketing Agency

Hi everyone! Hope everyone is doing well! Just wondering if anyone has any good examples for segments for your agency newsletter? So far we have got B2B customers and National vs International but wondering if someone could share their best practices? Thank you so much in advance!

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Mailbox Manny
Partner - Silver
1 year ago
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Contributor I
northshoreannContributor I
asked in Lists, Segments, and Profiles
How to find profiles not on List or in a Segment

Hello, We are trying create a List or Segment of profiles we have that aren’t on a List or in a Segment currently and haven’t Unsubscribed so we can clean them up. We created a Segment that was: If someone is/isn’t on a list, Person,  Is Not, List AorIf someone is/isn’t on a list, Person, Is Not, List Betc.  but it’s putting profiles on this List more than once.  That’s before we mess with Unsubscribed or Suppressed profiles. What am I doing wrong?! Thanks!     

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Jessica eCommerce Badassery
Partner
1 year ago
K
Problem Solver I
KhardProblem Solver I
asked in Lists, Segments, and Profiles
Setup a 2-way sync between Shopify metafields or tags

Hello, Looking to keep all customer data in one place. Since there are so many apps that sync with Shopify, it makes sense to keep the customer data in Shopify. The idea is to use Tags or use Shopify Customer Metafields to house First-party and Zero-party data, etc… Here is where I am at in my understanding of these 2 options to keep everything synced.TAGS: Klaviyo pulls in Shopify tags, but if you are using Klaviyo forms to capture customer data, the data becomes silo’d in Klaviyo, and does not get passed back into Shopify. METAFIELDS: Do not sync out of the box in either direction.  Has anyone setup something similar and found solutions for this use case?

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DavidV
Partner - Platinum
4 months ago
D
Contributor I
DEFContributor I
asked in Lists, Segments, and Profiles
Have Integrated with Shopify. Do I still need to upload my subscriber list?

Hi, Total newbie here and I’m sure this question is SO basic but I’m so confused despite following the trainings!I’ve synced Shopify to Klaviyo. I have been working on getting my list correct from my previous ESP (Seguno in Shopify). I only had 200-odd actual subscribers in my list and have tagged those that never opened anything to bring it down further to about 160.In Klaviyo I’ve noticed I’ve got over 900 profiles but 0 are suppressed. If I look in the Lists that have automatically been created by Klaviyo (ie, Engaged 30 days) there’s a handful of people.Do I still need to import my list into Klaviyo? Thanks in advance, 

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Contributor I
1 year ago

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