Lists, Segments, and Profiles

Learn about the profiles in your account as well as how to create lists and segments.

  • 1,143 Topics
  • 3,150 Replies
Dov
Dov
solved this question

Facebook lead gen: adding emails to main list

Hi @KrisDaria,Thanks for sharing this question with us and welcome to the community! We’re so glad you’re here.Yes, this is completely possi...
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Dov
Dov
solved this question

Tips on back-populate with imported lists

Hi @Wanderist,Thanks for sharing this with us. Welcome to Klaviyo - we’re thrilled to have you on board with us!The answer here is yes! If y...
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Dov
Dov
solved this question

Self-Segment Poll

Hi @kbb,Thanks for sharing this question with us. And thank you @SeanMcC, for your ideas here. Hi The first thought I have here is how have...
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1143 Topics

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Contributor I
BecContributor I
asked in Lists, Segments, and Profiles

Location segment not picking up any profiles

Hi, I've created a segment to pick up AUS and NZ country profiles.  Properties about someone > country > equals > Australia Properties about someone > country > equals > New ZealandI have about 500 profiles that fit this but the segment isn't pulling anyone in… Do I have to wait a while or am I missing something?

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B
Contributor I
1 year ago
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Contributor I
hellocaliContributor I
asked in Lists, Segments, and Profiles

Customer Tag not back populating in flow

Hi,I created a tag  on Shopify called Wholesale for customers who’ve been approved as our wholesale customers. Then, I created a segment on Klaviyo called Wholesale for customers that contain the tag “Wholesale” on Shopify.  And then I created a an email Flow to send a welcome email to any customers who is added to the Wholesale segment. For visualization purposes: Shopify Customer Tag:  WholesaleKlaviyo Segment:  Wholesale (anyone who contains the tag Wholesale on Shopify)Klaviyo Email Flow:  Anyone added to Wholesale segment receives email For some reason, my customers are not being added to the Klaviyo segment. I used the back-populate flow command, and there are no time-delays.  Wondering if I’m missing something?  Is there a common issue here?

1
Dov
2 years ago
Leslie Nicole
Active Contributor I
Leslie NicoleActive Contributor I
asked in Lists, Segments, and Profiles

Confused about List / Segment Results

Hi, I’ve been going through the introduction to Lists and Segments. I think I understand it, but my results don’t seem accurate.I have my imported list from Mailchimp that is 6140.Then I have the default newsletter list that Klaviyo made which is 3164 (I am assuming there is some overlap with the Mailchimp list.)I tried to do a segment that combined the 2 lists and it came up with 2636. How is that math possible?(Separate subject but related - should I combine these 2 lists?)I find this often when I try to do segments. I did a segment of anyone who had clicked on my newsletter in the last 60 days and it gave me 69 people. That’s impossible. Maybe because I was using Mailchimp up until December? That’s maybe why I’m not getting accurate results?Update: I just checked my settings. I set up integration with Mailchimp when I started Kaviyo, including “Create Klaviyo lists from MailChimp audiences.”I just tried to do a segment from people on both lists that have clicked an email in since Oc

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Dov
1 year ago
F
Contributor I
FleurContributor I
asked in Lists, Segments, and Profiles

Subscribe customer in specific segment to a list via flow

Hi, I have a shopify markets account with multiple shops (URLs) under it. When someone checksout, they are automatically added to email marketing (unless they uncheck this themselves). Now I would like to add these customers to the general newsletter list (divided by country). As these are multiple lists, I cannot link this to one particular list via intergrations. I have already created segments so that everyone who accepts marketing is divided by country. Now I would like to create a flow where I indicate that when a customer accepts email marketing via the checkout, they are added to the general email list. Unfortunately, I cannot find this option when setting up a flow. Is there another way to automatically add these customers to the general list?  Thank you in advance!

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alex.hong
10 months ago
I
Active Contributor I
itdebJ
asked in Lists, Segments, and Profiles

Creating high roller segment

Hi! I’m creating a high roller segment. I’m following the instructions here but I don’t seem to have the revenue option when I’m creating my definition. Has this been changed to something else? When someone has or has not doneRevenue (NOT ABLE TO FIND) is greater than….https://help.klaviyo.com/hc/en-us/articles/360000407272-Create-Customer-Engagement-Tiers

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Mailbox Manny
Partner - Silver
1 year ago
Doubleo
Active Contributor IV
DoubleoActive Contributor IV
asked in Lists, Segments, and Profiles

advanced segmentation/ how to create a segment within a segment

Hi folks.This should be a very simple thing, but I cannot figure it out, and it’s driving me nuts.How do I create a segment with the following conditions?subscriber is in the USA or is in Canada or is in the EU, AND consent contains “email”The problem is, you can use an inline OR in an AND, but you cannot use an inline AND in an OR. So that last condition is just not possible.First I thought I can separate that last bullet into its own segment, let’s say “Consented EU subscribers”. That way I could potentially change my first segment conditions to this:subscriber is in the USA or is in Canada or is in the segment called “Consented EU subscribers”But of course there’s no such thing as “if someone is in or not in a segment”. So, I cannot create that third condition.My brain hurts. Any suggestions?Thanks,-oo

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Mailbox Manny
Partner - Silver
1 year ago
sachin16
Active Contributor IV
sachin16Active Contributor IV
asked in Lists, Segments, and Profiles

What is a List vs Segment

What is best definition of List and segment?

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alex.hong
2 years ago
S
Contributor I
SionaWardContributor I
asked in Lists, Segments, and Profiles

Segment based on dollar value

Is there any way to add an ‘order over £100’ to part of a segment ?

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Dov
9 months ago
G
Contributor I
General KnotContributor I
asked in Lists, Segments, and Profiles

Reappearing Lists

Hi,Deleted Lists keep reappearing in Lists & Segments. After deleting a list it will reappear a few hours later. Is there a way to permanently remove the list? Thank you

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G
Contributor I
2 years ago
C
Contributor I
chuckchang23Contributor I
asked in Lists, Segments, and Profiles

Turbo Theme Back In Stock Onsite JS wrong variant

Hi Everyone, I’m looking checking my console log to see why the join waitlist button appears on the wrong variant. It seems that the click/listener is 1 variant behind when listing hence, the variant tracked is not in sync with the click of the person.https://jilllao.com/products/amelia-cut-out-trench-dress?variant=41653758165158SHould be the 0/out of stock variant but the waitlist appears on the other variant after clicking the out of stock variant.  

1
Dov
1 year ago
J
Contributor II
jyl912Contributor II
asked in Lists, Segments, and Profiles

How to create a confirmation page for Mother's Day opt-outs

I’m trying to create a newsletter giving customers the option to opt out of Mother’s Day emails. I’m following the directions in this article: https://help.klaviyo.com/hc/en-us/articles/5495696206363#create-a-segment-and-exclude-it-from-holiday-sends3 However, it doesn’t tell me how to create a landing page for the opt-out confirmation. I have Shopify but am not versed in code. Where should I direct the customers when they click the button to opt out?

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D
Contributor III
5 months ago
P
Contributor I
petraleighContributor I
asked in Lists, Segments, and Profiles

Opt in form to add subscriber to 2 lists

I have a number of opt in forms set up for particular offers and promotions. I would like to have the opt in form to add the data to the specific list for that offer AND my master list at the same time. Is this possible?

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David To
Community Manager
5 months ago
O
Contributor IV
orilehaviContributor IV
asked in Lists, Segments, and Profiles

Segment based on Filled Out Lead Ad before Placing an Order

hi there! i was trying to create a segment that will include people who placed orders but only after they have filled out a facebook lead ad, and I couldn’t figure out how to create the condition - that the order was only after the ad when I create the segment...any ideas? Thank you 

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Dov
2 years ago
B
Contributor I
brighterimageContributor I
asked in Lists, Segments, and Profiles

Street Address not in new API?

Hello All:We are using a WordPress plugin to import new leads into Klaviyo. The plugin developer says that the new API does not include a field for Street Address. If this is true, are there plans to include it in the future? We would like for our forms to fill out all corresponding fields available in Klaviyo.

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David To
Community Manager
2 years ago
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Contributor I
hilabeContributor I
asked in Lists, Segments, and Profiles

Users email with typo in bounce list

Hi! Trying to clean up my suppressed email list - I see there are users invalid emails with typo, some who entered it while at checkout and proceeded to complete a purchase.Under suppression list, these users appear either under ‘bounced’ or under ‘invalid email’.I wanted to create a segment to gather them all so I can fix the typo in their email addresses, but I see no option to do so. Is there a suggestion on how to solve? Thank you,Hila  

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H
Contributor I
1 year ago
C
Contributor I
CourtneyAcostaContributor I
asked in Lists, Segments, and Profiles

When exporting a list/segment to csv to import to another list, why WOULDN'T I want to include all categories? (Klaviyo ID won't map to next list.)

When exporting a list/segment to csv to import to another list, why WOULDN'T I want to include all categories? (Klaviyo ID won't map to next list.) For reference, I have a main Klaviyo account, but now am shifting to a country specific one, so I need to take all US profiles, export them from the main list and then import them to the US Klaviyo list. And I don’t want to lose any data/info. I first tried to export all categories, but when I was importing them to a new list, the Klaviyo ID didn’t have a box to check or similar item to use. It wasn’t mapped. Can someone help explain this? Do I just import everything except the Klaviyo ID? Is it because each person has a different Klaviyo ID under each Klaviyo account?  

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Taylor Tarpley
Community Manager
1 year ago
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Contributor I
z100Contributor I
asked in Lists, Segments, and Profiles

Datagrid View in AirTable to email list in Klaviyo?

Hi - I run a small distribution company. Every week, I have ~5 new products that appear in a view stored in AirTable that shows product name, release date and price. AirTable gives me the ability to send an email to a distribution list email address out at a fixed interval, like every monday at 9am, with the items listed in this grid. I’d like to be able to store and send this email to my Client List in Klaviyo but I’m not sure the integration exists? I have integrated with Zapier but all I can see is adding contacts to Klaviyo from a table in AirTable. Right now, I can’t really see who is opening the email, what they are clicking on, etc…Is there a way to email a list as in a distribution list within Klaviyo? Any other suggestions on how to automate?

3
Dov
1 year ago
daisy
Contributor I
daisyContributor I
asked in Lists, Segments, and Profiles

Why can't I create new lists?

I can't create new list.Could you help me fix it, please?

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Taylor Tarpley
Community Manager
11 months ago
B
Contributor I
bobjectContributor I
asked in Lists, Segments, and Profiles

Conditional split by country not working as expected

Hi!I would like to split the profiles entering in my flow based on country. Unfortunately many of the profiles from a branch (India) falls into the other branch (Rest of the world). Any idea why? I tried to use as split configuration:Propreties about someone > country > equals > IndiaandPropreties about someone > country > is in > IndiaBut so far no luck, profiles from India still goes in the wrong branch.Thanks for any help! 

1
Taylor Tarpley
Community Manager
8 months ago
S
Contributor I
StevensCopyContributor I
asked in Lists, Segments, and Profiles

"Update_Property_Link" sending me to a placeholder instead of the correct URL?

Hello,I am having an error when using a button to update a property (something that worked in the past and is no longer working?!?!?)Klaviyo is redirecting to a placeholder page in test rather than my landing page, and not updating the property.{% update_property_link 'NPS Rating' '3' 'https://crimsoncodesescaperooms.ca/' %}This is the code I’m using. Can anyone help me understand why this method isn’t working for me? It used to work perfectly.​​​​​​ Some things you may need to know. It worked in the past  Its placed in my email flowPlease let me know, thank you!

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Akers Digital
Partner - Silver
9 months ago
W
Problem Solver I
wineguysProblem Solver I
asked in Lists, Segments, and Profiles

Why is my Property Update link taking me to a Placeholder site instead of the correct URL?

Anybody else who gets this on previous well functioning flows and campaigns when using {% update_property_link 'profile_property' 'property_value' 'redirect_link' %}? This is what I get when clicking update-link in live email, that used to work fine for at least 6 months…  

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S
Contributor I
9 months ago
F
Contributor I
Francois123Contributor I
asked in Lists, Segments, and Profiles

Profile Properties Sign UP Form

Hello,I have created a second stage to my email sign up form, requesting new subscriber select their interests using multi-check boxes. The intention is for me to be able to segment based on interests, i.e. whether someone wants to receive our Showroom stock updates or just our Newsletter. I have trialled the form myself, selecting two of the five options from the list to outline that I want ‘Showroom Updates’ and ‘Newsletter’. However, when segmenting by just Showroom Updates, my personally data doesn’t form in the list. I only appear in the interest group containing both. How can I ensure that if subscribers select multiple boxes, they will appear in individual segments? DO I have to set the segment preference as ‘contains’ rather than ‘equals”? Thanks for your help everyone! 

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F
Contributor I
1 year ago
S
Contributor I
SallyBContributor I
asked in Lists, Segments, and Profiles

Should I keep B2B and B2C lists seperate?

We have an existing B2C list on Klaviyo but have kept our B2B on a different email provider.  We are thinking of migrating over our trade and PR lists to Klaviyo but I’m not quite sure of the benefits of one list with different properties or tags v having separate lists - what is the advice from others?  

3
S
Contributor I
5 months ago
O
Contributor I
ockanakupujeContributor I
asked in Lists, Segments, and Profiles

Klaviyo isnt tracking open rates

Hello, i have noticed that my open rate dropped at a time when i changed from Mailchimp to Klaviyo.Is it possible that Klaviyo is not tracking my open rates correctly? Because i have set up, so when a costumer signs up on my list, they recive a coupon with a discount.And then they buy with that coupon, but in Klaviyo it shows that the person has not opend any emails. So now i am confused, I cant even make an un engaged segment like this, because I dont know if they are reading my emails or not. Thank you

1
alex.hong
1 year ago
F
Contributor I
fodboldpakkerContributor I
asked in Lists, Segments, and Profiles

List segments don't work

Hi, I have difficulties managing the list segments. For testing purposes I have also made two similar list, with exactly same rules, but they show different amount of users in it. and i have NOT set any date range in the segment, but havde chosen “over all time”I have made a costum property called “Favorite Club”.Many users have written there Favorite club when they have signed up, and I have also tried manual important a lot of users, also with a column called Favoritclub. For example this list:https://i.postimg.cc/FRGj9XzQ/favorit-club-list.jpg  But when I import it dont work correctly. It simple only add some of the users correctly, but not all. very strange.Anyone experience similar problems? 

2
David To
Community Manager
2 years ago

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