Lists, Segments, and Profiles

Learn about the profiles in your account as well as how to create lists and segments.

  • 1,145 Topics
  • 3,154 Replies
Dov
Dov
solved this question

Facebook lead gen: adding emails to main list

Hi @KrisDaria,Thanks for sharing this question with us and welcome to the community! We’re so glad you’re here.Yes, this is completely possi...
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Dov
Dov
solved this question

Tips on back-populate with imported lists

Hi @Wanderist,Thanks for sharing this with us. Welcome to Klaviyo - we’re thrilled to have you on board with us!The answer here is yes! If y...
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Dov
Dov
solved this question

Self-Segment Poll

Hi @kbb,Thanks for sharing this question with us. And thank you @SeanMcC, for your ideas here. Hi The first thought I have here is how have...
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1145 Topics

Charleashes
Contributor I
CharleashesContributor I
asked in Lists, Segments, and Profiles

Unable to edit/Update email address in a profile

I had a subscriber’s email address hard bounce. Since I had been in contact with this person via emails in the past, I compared the email address from my inbox to the one in her Klaviyo profile and noticed it was misspelled. (She likely misspelled it when placing an order and didn’t realize)I’m trying to update her email address in Klaviyo under “Contact” by hitting “edit”, entering the corrected email address, selecting “update profile”.But the profile never updates and the misspelled version of her email address is still present.Is there another way to go about editing the email address in a person’s profile?

2
Charleashes
Contributor I
1 year ago
M
Contributor I
MollySpace48Contributor I
asked in Lists, Segments, and Profiles

Contact Form 7 and Klaviyo - How do I tag subscribers that fill out a form to understand which form they came from?

Hello,  I have recently migrated from Mailchimp and I use contact form 7 on wordpress. I was using Chimpmatic that allowed me to add tags so each subscriber who downloaded a piece of content would be added as a tag in Mailchimp. For example, if they downloaded an ebook for home and garden, they would be tagged as home and garden when downloading the form through Chimpmatic which would then show in Mailchimp. My question is how do I replicate this process in Klaviyo? Do I have to create a new list for each content download? Is it a segment? I have downloaded the integration Sitemap Pro for Klaviyo which only gives me the option for choosing a list for each contact form 7 in Wordpress. My concern is if each content download has to be an individual list, we are going to end up with lots of lists. Does anybody have a better way of showing the source of where of my subscribers are coming from? Cheers,Molly 

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alex.hong
1 year ago
D
Contributor I
DikshitContributor I
asked in Lists, Segments, and Profiles

Delete a profile via API

Hey is there a way to delete a profile via an API call ?i am able to unsubscribe the profile from the list but i still dont know how to delete the user profile. and the api page doesnt give me any information regarding that part.  

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alex.hong
1 year ago
A
Contributor II
applauseContributor II
asked in Lists, Segments, and Profiles

Can I receive notifications when people sign up for a form?

Can I receive notifications when people sign up for any form?If so, please let me know how to set it up.Thanks!

5
J
Contributor I
1 year ago
V
Contributor I
Vincent24Contributor I
asked in Lists, Segments, and Profiles

Subscribe to a list within an email

HiI am building a waiting list for a new campaign launch. To get the maximum of sign ups, I would like to send an email to all my database to give them an option to sign up to the waiting list.The desired flow here, is that when they receive the email to allow them to subscribe to the waiting list, they can simply click the button “Subscribe” from the email, and it will automatically add them to the list.Once they have been added to the waiting list, they get redirected to a “Thank You” page.Is this something possible?ThanksVincent

1
Dov
1 year ago
H
Contributor IV
HPBContributor IV
asked in Lists, Segments, and Profiles

Is there a way to segment people who only purchased a single product in their order?

Hi,Our store has a product “A”, which is getting 1000+ of purchases a month, but they usually do not return. So out of our 500 products, we want to single out customers who purchase product “A” by itself and only once for targeted flows. Example:Person bought product A once and only that specific product in any quantity. We do not want to include people who purchased other products together with it. Is this possible? Thanks :-)

1
Taylor Tarpley
Community Manager
1 year ago
Julia.LiMarzi
Klaviyo Employee
Julia.LiMarziKlaviyo Employee
posted in Lists, Segments, and Profiles

Troubleshooting help: why won't my list import?

If you’re importing a list into Klaviyo, proper formatting is very important. I wanted to share some of the most common issues with importing lists and some troubleshooting tips on how to fix them. Check that:Your file is a .csv (comma-separated values) file.  If you’re in Europe, your spreadsheet software may export .csv files using semi-colons “;” not commas “,”. You can change this by going to your devices regional settings > advanced settings and changed the symbol used to separate lists. The first row contains column headers The email column header is properly named Name the column either “Email” or “Email Address” You do not have duplicate headers (this includes blank headers!) If you are receiving an error message about duplicate headers in your sheet and you double-checked that all your columns have unique names, delete any blank columns from your sheet and try uploading again.  The file size is 50 MB or fewer Every row has an email address associated with it No duplicate

5
Dov
1 year ago
Lina
Active Contributor IV
LinaActive Contributor IV
posted in Lists, Segments, and Profiles

How are you dealing with duplicated profiles?

Hi, I am wondering what’s the best practices to deal with duplicated profiles. I have noticed that some customers have two or more profiles with different emails. I have combined those who obviously have changed the email address - firstly used one, and now the other. But what to do with those that are subscribed to newsletter with one email and when purchasing are using the different one? Should I merge these profiles? Or just do nothing and don’t waste my time? 

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Omar
Partner - Platinum
2 years ago
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Contributor I
DavidsonContributor I
asked in Lists, Segments, and Profiles

Why are new customers automatically being added to the Potential Purchasers List?

Hello, I have set up pop-ups on my Shopify store and have noticed that customers are not going to the list which I have specified - as can be seen the image below - I have set up the pop-up sign ups to go to the “Ordrs” list, however, new sign-ups just go to the Potential Purchasers list. Why is this? 

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David To
Community Manager
2 years ago
M
Contributor I
MurrayContributor I
asked in Lists, Segments, and Profiles

How do I put a tag on many but not all customers in a segment?

I want to tag about 2000 specific emails/customers in a segment that has about 10,000 customers. How can I mass tag 2000 people out of about 10,000 without doing it one at a time?

2
Omar
Partner - Platinum
2 years ago
A
Contributor I
AerialPContributor I
asked in Lists, Segments, and Profiles

What's the difference between Subscribe to List and Accepts Marketing?

Hi all,  I seem to of got myself in a little bit of a mess and just seem to be going round in circles. Im so confused.  Here are some details: I have a sign up pop up I have an embeded form on my website. When I signed up to Klaviyo I made a list lets call it ‘List A’On this list I have 217 people I have created a segment for all those who accept marketing using: Subscribed to List at least onceover all time OR Accepts Marketing is trueThis list now has 295 members?? - how can that be?  I have today added a check box to my pop up form that is accepting marking and sourced that to accepts marketing: true. Do my people who subscribe from my pop up and subscription page go straight to my ‘List A’? As you can tell I really have got myself in a state over it.  Thanks

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PAASE_Digital
Partner - Platinum
2 years ago
C
Contributor I
ChrisCPDContributor I
asked in Lists, Segments, and Profiles

remove single profile from segment

Hi,I am wanting to remove a single profile from a segment I created.I was told there was a “profile management” under the settings tab in the segment, but I cant see it.Is this the correct way?ThanksChris

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C
Contributor I
1 year ago
T
Contributor I
thewickedgriffinContributor I
asked in Lists, Segments, and Profiles

Why Clicked email tracked but the Open email event not tracked?

Hi all, I have this situation where a user is clicking links in the emails I’ve sent, viewing products via those links, etc…But Klaviyo is not registering that these emails have been opened. I only happened to notice this when I was checking out a profile that I was going to suppress due to engagement. Thanks in advance for any help or clarification! :)

2
T
Contributor I
2 years ago
Platanomelóm
Contributor II
PlatanomelómContributor II
asked in Lists, Segments, and Profiles

Blacklist domains

First post :DI have looked around in the help docs but couldn’t find any details on this… Is it possible to add a blacklist of domains we don’t want to accept subscribers from? I think it would be a very cool feature to avoid spam traps, scrappers (like Milled) and others.Thanks in advance!

15
I
Contributor I
6 months ago
denise.b
Contributor I
denise.bContributor I
asked in Lists, Segments, and Profiles

Create Segment of discount-only shoppers

Hello!Does anyone have any creative ways to segment discount-only shoppers that’s better than “Placed Order is greater than x over all time where Discount Codes contains 100+ different codes?-Denise  

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Travis
Active Contributor I
5 months ago
W
Contributor I
WillContributor I
asked in Lists, Segments, and Profiles

How to set a button on an email to put a tag on a contact

Hi, My first post here on the community forum.  I’m wanting to understand what I need to do to structure a button on a Klaviyo email put the contact clicking on the button onto a new list.What I’m trying to do is make it on an email where a contact can click on the button if they want to receive another flow that contains a certain educational sequence that we offer.However, I don’t see where I can configure the button (on the flow email editor) to either place a tag (which I could use to initiate the new flow) or put the contact on the list for the other flow.A developer told me it was possible by having a custom property be added to the url of the link that the button clicks to.Any ideas how I might structure this?Thanks!Will

3
MikeH
Problem Solver II
2 years ago
R
Contributor I
RealNameNecklaceContributor I
asked in Lists, Segments, and Profiles

how to do transfer segments/list from one account to another account?

i was wonder on how to transfer segments/list from one account to another account?

1
alex.hong
1 year ago
R
Contributor I
RashmiContributor I
asked in Lists, Segments, and Profiles

Lead Scoring in Klaviyo

Is there a way to score or rank leads in Klaviyo?

1
David To
Community Manager
2 years ago
H
Contributor I
himanshuContributor I
asked in Lists, Segments, and Profiles

Can Klaviyo find out the country of my newsletter subscribers?

I ask for only email addresses from my website visitors when it comes to subscribing to my website’s newsletters.But inside flows I want to set a criteria that the emails should go to those people who are not from Australia and NewZealand.  Can Klaviyo find out the country of my subscribers even without asking so that I can remove them inside flows? 

3
David To
Community Manager
2 years ago
L
Contributor IV
Leo Pure ElectricContributor IV
asked in Lists, Segments, and Profiles

Segment based on specific product/category's tenure

I’m trying to understand if I can create segments based on a specific product/category tenure. Here are the example: has purchased a bike in the last 3 months (none regarding whether or not they purchased something else) or has purchased a bike between 3 and 12 months. Ideally, I’d like to keep it at a collection level (Shopify integration) rather than having to go down the SKU route. 

2
L
Contributor IV
2 years ago
M
Contributor I
modernmuaContributor I
asked in Lists, Segments, and Profiles

How to bulk re-subscribe manually supressed profiles (CSV available)

I have mistakingly added a few profiles which shouldnt have been suppressed manually via a CSV, how do i undo this? I have added a new segment to identify these circa 7500 profiles however I am unable to find where I can upload this csv to “re-subscribe” these people.I have emailed supportm and await responseMany thanks

4
stephen.trumble
Community Manager
1 year ago
M
Contributor II
MollyContributor II
asked in Lists, Segments, and Profiles

Can I block certain names (spam) from ending up on my profile list?

Every few months I get hit with 20 - 30 new profiles All from Mark Mustermann with an email of fake(insert zipcode here) @fakemail.com Is there a way to mass delete them or maybe a way to prevent that name from ending up on the list or maybe anything with fakemail.com addresses?

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G
Problem Solver I
1 year ago
A
Contributor I
AronMurchContributor I
asked in Lists, Segments, and Profiles

No consent status icon?

Hi there, I’m looking at some of my user accounts and noticed that they don’t have an icon under consent status:  If anyone can tell me what this means, I’d really appreciate it. I’ve read this article, and it doesn’t list “no icon” as an option. Any thoughts?

5
alex.hong
1 year ago
G
Contributor I
goGetintoit DanContributor I
asked in Lists, Segments, and Profiles

Pause Email Marketing Subscription

I don’t think Klaviyo has this specific feature, but the idea is to allow subscribers to Pause their subscription for X amount of time instead of unsubscribing. Ideally this option would be on the unsubscribe page. Has anyone done this? If so, do you mind sharing how you did it? Is it possible to send people to a custom unsubscribe page with this option? Thanks! 

5
C
Contributor I
9 months ago
3
Contributor I
3000month2021Contributor I
asked in Lists, Segments, and Profiles

How Do I Identify Where My Subscribers Are Coming From in My List?

 1. Since users can't be tagged when you fill the sign up form.  How do you recommend us to segment new sign ups who sign up through Klaviyo form?We tried to create a list for one form but we don't prefer that because we don't want to have too many lists.  2. For users who sign up through the form of shopify theme.- will they be tagged when they are added to the list? how will we know those are from the theme form?3. Similarly, how will we know which sign up users join through other referral app? (i.e. automizely)

1
Taylor Tarpley
Community Manager
2 years ago

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