Lists, Segments, and Profiles

Learn about the profiles in your account as well as how to create lists and segments.

  • 956 Topics
  • 2,553 Replies
Dov
Dov
solved this question

Facebook lead gen: adding emails to main list

Hi @KrisDaria,Thanks for sharing this question with us and welcome to the community! We’re so glad you’re here.Yes, this is completely possi...
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Dov
Dov
solved this question

Tips on back-populate with imported lists

Hi @Wanderist,Thanks for sharing this with us. Welcome to Klaviyo - we’re thrilled to have you on board with us!The answer here is yes! If y...
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Dov
Dov
solved this question

Self-Segment Poll

Hi @kbb,Thanks for sharing this question with us. And thank you @SeanMcC, for your ideas here. Hi The first thought I have here is how have...
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956 Topics

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Contributor I
ttnle2021Contributor I
asked in Lists, Segments, and Profiles

How can I Adding Contact to Segments?

Hello,I had the article about Lists & Segments several times but still don’t understand how segments work. Can someone help me with the following questions?My sign up form has two options: Boys and Girls. Depending on what people select, their profile goes to the corresponding segment (Boys, Girls). Is this correct? There is also a Newsletter list which I never understand where the profiles come from. How do profiles get added to this list? Will there be duplicate profiles? For example, is it possible for someone to be in both a segment and list? I have existing subscriber list from Mailchimp that needs to be added. It looks like I can only add them to the newsletter list not segments. Why?Thanks!

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Taylor Tarpley
Community Manager
1 year ago
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Contributor I
fatimakazContributor I
asked in Lists, Segments, and Profiles

Cold Email marketing

Hi coommunity, Iwanted to know does Klaviyo have any problem with us buying or renting lists from providers? Does klaviyo discourages cold email marketing?

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David To
Community Manager
1 year ago
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Contributor I
AerialPContributor I
asked in Lists, Segments, and Profiles

What's the difference between Subscribe to List and Accepts Marketing?

Hi all,  I seem to of got myself in a little bit of a mess and just seem to be going round in circles. Im so confused.  Here are some details: I have a sign up pop up I have an embeded form on my website. When I signed up to Klaviyo I made a list lets call it ‘List A’On this list I have 217 people I have created a segment for all those who accept marketing using: Subscribed to List at least onceover all time OR Accepts Marketing is trueThis list now has 295 members?? - how can that be?  I have today added a check box to my pop up form that is accepting marking and sourced that to accepts marketing: true. Do my people who subscribe from my pop up and subscription page go straight to my ‘List A’? As you can tell I really have got myself in a state over it.  Thanks

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PAASE_Digital
Partner - Platinum
1 year ago
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Contributor I
spaceageContributor I
asked in Lists, Segments, and Profiles

How To Move Profiles To A List

I have multiple profiles in my newsletter that I want to move over to a different list. What is the easiest way to do this? How can I bulk move profiles from one list to another?

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David To
Community Manager
7 months ago
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Contributor I
AronMurchContributor I
asked in Lists, Segments, and Profiles

No consent status icon?

Hi there, I’m looking at some of my user accounts and noticed that they don’t have an icon under consent status:  If anyone can tell me what this means, I’d really appreciate it. I’ve read this article, and it doesn’t list “no icon” as an option. Any thoughts?

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alex.hong
1 year ago
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Contributor II
DriesPContributor II
asked in Lists, Segments, and Profiles

Shopify Customer Metafields

Shopify is going all-in on their Metafields implementation. Will Klaviyo add metafields data to their platform? For example: Customer Metafields would be super handy. We could collect all sorts of data and sync it over to Klaviyo. Shopify’s own segmentation tool does handle these use-cases: https://changelog.shopify.com/posts/segment-by-customer-metafields  Anyone know if that’s already possible somehow?

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T
Contributor I
2 months ago
A
Contributor II
applauseContributor II
asked in Lists, Segments, and Profiles

Can I receive notifications when people sign up for a form?

Can I receive notifications when people sign up for any form?If so, please let me know how to set it up.Thanks!

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J
Contributor I
7 months ago
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Contributor I
MurrayContributor I
asked in Lists, Segments, and Profiles

How do I put a tag on many but not all customers in a segment?

I want to tag about 2000 specific emails/customers in a segment that has about 10,000 customers. How can I mass tag 2000 people out of about 10,000 without doing it one at a time?

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Omar
Partner - Platinum
2 years ago
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Contributor I
thewickedgriffinContributor I
asked in Lists, Segments, and Profiles

Why Clicked email tracked but the Open email event not tracked?

Hi all, I have this situation where a user is clicking links in the emails I’ve sent, viewing products via those links, etc…But Klaviyo is not registering that these emails have been opened. I only happened to notice this when I was checking out a profile that I was going to suppress due to engagement. Thanks in advance for any help or clarification! :)

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T
Contributor I
1 year ago
Platanomelóm
Contributor II
PlatanomelómContributor II
asked in Lists, Segments, and Profiles

Blacklist domains

First post :DI have looked around in the help docs but couldn’t find any details on this… Is it possible to add a blacklist of domains we don’t want to accept subscribers from? I think it would be a very cool feature to avoid spam traps, scrappers (like Milled) and others.Thanks in advance!

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I
Contributor I
14 days ago
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Contributor I
WillcolmenaresContributor I
asked in Lists, Segments, and Profiles

Import CSV to list, what to do unmapped fields

I have several long csv files with customers emails loaded in there, if I import them I see several fields unmapped, is it safe to remove it? Id love to keep them but idk how to handle it.

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retention
Partner - Platinum
2 years ago
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Contributor I
MollySpace48Contributor I
asked in Lists, Segments, and Profiles

Contact Form 7 and Klaviyo - How do I tag subscribers that fill out a form to understand which form they came from?

Hello,  I have recently migrated from Mailchimp and I use contact form 7 on wordpress. I was using Chimpmatic that allowed me to add tags so each subscriber who downloaded a piece of content would be added as a tag in Mailchimp. For example, if they downloaded an ebook for home and garden, they would be tagged as home and garden when downloading the form through Chimpmatic which would then show in Mailchimp. My question is how do I replicate this process in Klaviyo? Do I have to create a new list for each content download? Is it a segment? I have downloaded the integration Sitemap Pro for Klaviyo which only gives me the option for choosing a list for each contact form 7 in Wordpress. My concern is if each content download has to be an individual list, we are going to end up with lots of lists. Does anybody have a better way of showing the source of where of my subscribers are coming from? Cheers,Molly 

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alex.hong
1 year ago
M
Contributor II
MollyContributor II
asked in Lists, Segments, and Profiles

Can I block certain names (spam) from ending up on my profile list?

Every few months I get hit with 20 - 30 new profiles All from Mark Mustermann with an email of fake(insert zipcode here) @fakemail.com Is there a way to mass delete them or maybe a way to prevent that name from ending up on the list or maybe anything with fakemail.com addresses?

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G
Problem Solver I
7 months ago
S
Contributor I
Sandra BMContributor I
asked in Lists, Segments, and Profiles

How can I add Custom Properties to Profiles that are older than the Klaviyo integration

Hi Community,I’m struggling with custom Properties. Maybe it’s to obvious to find? Would be nice if someone can give me an idea.Situation: We use Shopify for 4 months and Klaviyo Integration since couple of days.I want Klaviyo to add the customers first purchase date as profile property enrichment. This works like a charm for contacts who placed orders after Klaviyo was integrated into shopify. I want to add that custom profile property to all Klaviyo profiles that we collected before the Klaviyo integration and here i’m stuck. I don’t know how to specify the contacts, nor how to get the date and write it to the profile.Any help appreciated.Thanks in advance.

4
S
Contributor I
2 years ago
C
Contributor I
ChrisCPDContributor I
asked in Lists, Segments, and Profiles

remove single profile from segment

Hi,I am wanting to remove a single profile from a segment I created.I was told there was a “profile management” under the settings tab in the segment, but I cant see it.Is this the correct way?ThanksChris

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C
Contributor I
1 year ago
W
Contributor I
WillContributor I
asked in Lists, Segments, and Profiles

How to set a button on an email to put a tag on a contact

Hi, My first post here on the community forum.  I’m wanting to understand what I need to do to structure a button on a Klaviyo email put the contact clicking on the button onto a new list.What I’m trying to do is make it on an email where a contact can click on the button if they want to receive another flow that contains a certain educational sequence that we offer.However, I don’t see where I can configure the button (on the flow email editor) to either place a tag (which I could use to initiate the new flow) or put the contact on the list for the other flow.A developer told me it was possible by having a custom property be added to the url of the link that the button clicks to.Any ideas how I might structure this?Thanks!Will

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MikeH
Problem Solver II
1 year ago
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Contributor I
Vincent24Contributor I
asked in Lists, Segments, and Profiles

Subscribe to a list within an email

HiI am building a waiting list for a new campaign launch. To get the maximum of sign ups, I would like to send an email to all my database to give them an option to sign up to the waiting list.The desired flow here, is that when they receive the email to allow them to subscribe to the waiting list, they can simply click the button “Subscribe” from the email, and it will automatically add them to the list.Once they have been added to the waiting list, they get redirected to a “Thank You” page.Is this something possible?ThanksVincent

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Dov
1 year ago
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sabrinaseeNew Member
asked in Lists, Segments, and Profiles

Opting out of an Upcoming Promotion

My client wants to create a list of people who want to opt out of our Mother’s Day promotions because 2020 was not a good year for aging parents. From this list they want to offer a separate sale the weekend of Mother’s Day. What I am not sure of is how to build the pop up or whatever to get people to put in their name and email without it becoming a nightmare. Should I do it as a preference connected to the list? If so, exactly how do I link to it in the mailer itself? Sorry if I sound dumb, I have spent two days trying to figure this out and I am perplexed.

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David To
Community Manager
1 year ago
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Contributor I
himanshuContributor I
asked in Lists, Segments, and Profiles

Can Klaviyo find out the country of my newsletter subscribers?

I ask for only email addresses from my website visitors when it comes to subscribing to my website’s newsletters.But inside flows I want to set a criteria that the emails should go to those people who are not from Australia and NewZealand.  Can Klaviyo find out the country of my subscribers even without asking so that I can remove them inside flows? 

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David To
Community Manager
1 year ago
M
Contributor IV
meetapapersandgemsContributor IV
asked in Lists, Segments, and Profiles

Excluding people that are in welcome flow

Hello, I’ve just started setting up some of my flows, including my welcome flow. I send out mini campaigns every week, and would like to exclude anyone that’s in the welcome flow so they don’t get the campaign emails just yet. I know I can exclude certain segments from the campaign but how do I go about creating a segment of anyone that’s in the welcome flow? I couldn’t see an option for ‘Is in X flow’ within the segments builder, what’s the best (neatest/easiest!) way to do this?Thanks,Meeta

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alex.hong
2 months ago
A
Contributor I
anonymous_wombatContributor I
asked in Lists, Segments, and Profiles

Collecting Customer Interest In Specific Product Category

Hello,I run a WooCommerce store that specializes in one-of-a-kind products. We have 100+ different product categories.I would like to do the following:Insert a Klaviyo signup form at the bottom of each WooCommerce product category page, and tell the customer “Sign up to get notified when we add new products to the is category”. When a customer uses this form, Klaviyo knows which product category page they expressed interest in. Each time we upload a batch of new products, have the ability to manually create a new campaign in Klaviyo and send it to the above customers that expressed interest in this product category. Give customers the ability to modify the categories that they want to be notified about via checkboxes on the Klaviyo manage preferences page. I’m unsure of the best way to accomplish this. I have two ideas: IDEA #1Create a custom profile property called ‘favorite categories’ Create a ‘generic’ custom signup form to insert on all the product category pages. Make sure to pas

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David To
Community Manager
1 year ago
shoshana.antunes
Klaviyo Employee
shoshana.antunesKlaviyo Employee
posted in Lists, Segments, and Profiles

Sending a campaign to multiple lists and segments: Will people receive multiple emails?

Maybe it’s the holidays or maybe you have a big product launch coming up! Either way, this is a use case where you’ll likely need to target multiple lists and segments with the same email. Klaviyo will not send the email more than once. Your campaign will know that is someone on more than one of the lists/segments included, and ensure that they only get the email one time! To include multiple lists or segments within the same campaign, use the Send to dropdown under the Recipients section of the campaign builder and select your audiences.Pro tip - you can search for your lists or segments by typing in their names or scroll through the dropdown until you find the ones you’re looking to target. Happy sending!

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shoshana.antunes
Klaviyo Employee
2 years ago
R
Contributor I
RashmiContributor I
asked in Lists, Segments, and Profiles

Lead Scoring in Klaviyo

Is there a way to score or rank leads in Klaviyo?

1
David To
Community Manager
1 year ago
K
Contributor II
KevContributor II
asked in Lists, Segments, and Profiles

Remove someone from a suppress file when they re-subscribe

If someone is already on my supressed list, and then they re-join my list through entering a contest, filling out a lead form for a discount, etc… how do I remove them from the supress list?

5
K
Contributor II
1 year ago
R
Contributor I
RealNameNecklaceContributor I
asked in Lists, Segments, and Profiles

how to do transfer segments/list from one account to another account?

i was wonder on how to transfer segments/list from one account to another account?

1
alex.hong
1 year ago

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