Lists, Segments, and Profiles
Learn about the profiles in your account as well as how to create lists and segments.
- 757 Topics
- 2,031 Replies
Hi There!I want to clean my list, but I don’t know which one is the best approach.First, I have created a segment of the people that didn’t open any of my e-mails in the last 6 months, in which I put the tag “limbo”.Then, I created another segment with the same structure, but now within the last 45 days (with the same tag). For this segment, I created a flow to send two emails. If the person doesn’t open, I want to put a “Limbo” tag on her. If she opens any of them, I want her to remain active.I don’t want to “suppress” these profiles, because I want to try some re-engagement in the future.So, what is the best way to segment these “inactive” profiles?Should I just exclude the “people that didn’t open any email in the last 45 days” from my campaigns? If she opens any one of the two emails, Will she be removed from that list?Should I create a flow and if she doesn't open anything, I create a “property” Limbo? This will be a problem if the same person goes in this flow 2 times? (Like, cre
Hello,I had the article about Lists & Segments several times but still don’t understand how segments work. Can someone help me with the following questions?My sign up form has two options: Boys and Girls. Depending on what people select, their profile goes to the corresponding segment (Boys, Girls). Is this correct? There is also a Newsletter list which I never understand where the profiles come from. How do profiles get added to this list? Will there be duplicate profiles? For example, is it possible for someone to be in both a segment and list? I have existing subscriber list from Mailchimp that needs to be added. It looks like I can only add them to the newsletter list not segments. Why?Thanks!
I have integrated Shopify and Klaviyo but I have two problems: The Newsletter list is not updating from Shopify Launch Page to Klaviyo - I see them as Profiles but they are not in my Segments/Lists. I have already put in the code into my .liquid to enable Newsletter sign ups and automatic syncing. I am unable to set up a Welcome flow > I had set up a Welcome flow to say Hi to new subscribers but it did not sent to the test emails I had put into the specific Subscription list I used.I would really appreciate your help - I tried looking at the Help Centre but I think there is something I’ve missed. Edit: It seems like my Newsletter Subscribers (from my Shopify’s launch page) is being synced with Klaviyo. However, after try to set up my Welcome Series flow..it says my account is suspended for review. Did I do anything wrong that I need to fix?
Hi, My first post here on the community forum. I’m wanting to understand what I need to do to structure a button on a Klaviyo email put the contact clicking on the button onto a new list.What I’m trying to do is make it on an email where a contact can click on the button if they want to receive another flow that contains a certain educational sequence that we offer.However, I don’t see where I can configure the button (on the flow email editor) to either place a tag (which I could use to initiate the new flow) or put the contact on the list for the other flow.A developer told me it was possible by having a custom property be added to the url of the link that the button clicks to.Any ideas how I might structure this?Thanks!Will
Hi!I’m very new to Klayvio and seem to have synced up the “Newsletter” list in Klayvio with my Shopify account successfully. However, I haven’t switched over from my current ESP yet. In prep, I imported a “suppression” list to Klayvio. I wanted to ensure this list will be kept current when contacts unsubscribe from today, so I “unsubscribed” in my current ESP to test the functionality in Klayvio. I am “not subscribed” in Shopify, but for some reason that hasn’t synced over to Klayvio and I’m still on the “newsletter” list and appear as “subscribed” in the user profile on Klayvio.Any help would be greatly appreciated. Thanks so much!
Hi,I have successfully uploaded over 5 years of historical order data, which worked great, but I now realize there are some additional fields I should have included in the CSV files I uploaded. If I just re-upload all the same CSV files with the new columns of values included will this append the extra field values to the existing orders in Klaviyo, as it will have the same Order ID/Event ID in the second upload? Thanks in advance for any help or pointers.Shane
I'm looking to add a conditional split to one of my flows. Essentially, we are sending 4 emails over 1 month. After 30 days they hit the conditional split. I'm looking to have anyone who has opened one of those 4 emails continue on the flow and anyone who has NOT opened one of those 4 emails to be split onto a separate branch. However, when I go to make the trigger, it is just a generic "Opened Email at least once in the last 30 days". There is a filter option, but when I select it and go to choose my property it says there are no items on this list. I found this article on segments where it's mentioned that you can build segments off who opened a specific email. However, I don't know how to do this. https://help.klaviyo.com/hc/en-us/articles/115005061447-Introduction-to-Segments-in-Klaviyo#what-is-a-segment-1 Can you help?
Hi, Curious if anyone has segmented profiles by color or size variants of products purchased? For example, we have a baby clothing brand. We want to track who purchases clothing in size 3 - 6 months so we can remarket 6 - 12 month clothing to them in another 3 months. I know I can segment by products, but can I segment profiles down by variants, like color and size?
To avoid having to create one single welcome flow that contains content in all the languages we offer, we’ve decided to create a single list for each language.Yes, we are going to create e.g. a welcome flow for each language. We have a Custom Property set with the language they get determined by which Country they’ve signed up from.In our Manage Preferences List we’ve added a step where they can change their language from A to B. But this ofc. doesn’t move the subscriber from List A to List B. If we use the Subscribe-form they are only able to subscribe for the list they already belong to - as it’s a sign-up form for that specific list. = we can change the Custom Property, but not add/move the subscriber to the right list→ Do any of you have any suggestions on how we could work around this? We’re trying to avoid using Hosted Pages.
Hi everyone!I’m currently experimenting for an upcoming Oktoberfest Sale that we’re going to have this weekend.What I wanted to achieve was to be able to pass multiple values to a single Profile property.I have product blocks that showcases our products where subscribers can vote to show their interest.Let’s say my property is Products Interested in for Oktoberfest Sale and it should be able to accept single/multiple values depending on the subscribers response like:Profile 1: Products Interested in for Oktoberfest Sale: CremeProfile 2: Products Interested in for Oktoberfest Sale: Creme, Shampoo, MaskI was able to achieve it by following this guide. However, I wanted to allow the profile property I’m updating to accept multiple values and not just one.I’ve tried it with the current setup and the data is just being overwritten to the most recent selection.Is what I’m trying to do achievable using links to update profile properties? If so, how do I do it? I can’t seem to find any resourc
I have mistakingly added a few profiles which shouldnt have been suppressed manually via a CSV, how do i undo this? I have added a new segment to identify these circa 7500 profiles however I am unable to find where I can upload this csv to “re-subscribe” these people.I have emailed supportm and await responseMany thanks
Hi,I setted a password page and installed the code below in the contact form<input type="hidden" name="contact[tags]" value="newsletter"> Subscribers are correctly added to the subscribers list in Shopify, but not in KlaviyoPlease not that:integration: I selected the optionsDouble Opt-in: I disabled it in Shopify, since your support team adviced to do so, since it would confict with the Klaviyo’s oneWhat else should I do?Thank youLaura
Hi thereI have recently opened up a klayvio account to begin setting up my email marketing campaigns however im little bamboozled in the fact that i have around 20 contacts that have subscribed to my newsletter as i have not opened the website yet but the profiles seem to show in klayvio profiles section and not in any of the lists or segments section.This has confused me as i would expect them to migrate automatically ive looked all round the software but i keep coming back to i may have to upload manually but surely that can not be the solution? Help on this would be really appreciated.ThanksLance
Hope someone can help :) I set up my email capture form via Klaviyo and have noticed that new email sign ups are not automatically added to my shopify customers list. For Omniture, anybody who submitted their email via an Omniture form would also be automatically added to my shopify customers list. Can anybody let me know how I can have both systems sync up now I’m using Klaviyo?
Hi all! On my webshop it is possible for customers to buy my product as a subscription. I work with Bold Subscription plug in to process these automatic orders. I want to be able to send email explicitly to subscribers or be able to exclude them sometimes from the buyers list, but till today I haven’t found a way how to make a segment/tag on how to separate subscribers from one time purchasers. I have reached out to Bold, Klaviyo and Shopify, but I was always told that this is a topic ‘the other party’ has to help me with… Has anyone experience setting up such a segment?
I currently manage a client account of ~3K subscribers. There are 1K unengaged subscribers the client wanted me to delete, not suppress. I went ahead and first suppressed the contacts, and then deleted them.However when I log back into the account, the number of active profiles is still the same.Am I misunderstanding what exactly the active profiles are?Essentially, the client wants to reduce the active emailable profiles in the billing section since 1/3 of his list is unengaged.However when I log into the billing section, it still shows the same number of billable profiles. Am I doing something wrong?
Contact Form 7 and Klaviyo - How do I tag subscribers that fill out a form to understand which form they came from?
Hello, I have recently migrated from Mailchimp and I use contact form 7 on wordpress. I was using Chimpmatic that allowed me to add tags so each subscriber who downloaded a piece of content would be added as a tag in Mailchimp. For example, if they downloaded an ebook for home and garden, they would be tagged as home and garden when downloading the form through Chimpmatic which would then show in Mailchimp. My question is how do I replicate this process in Klaviyo? Do I have to create a new list for each content download? Is it a segment? I have downloaded the integration Sitemap Pro for Klaviyo which only gives me the option for choosing a list for each contact form 7 in Wordpress. My concern is if each content download has to be an individual list, we are going to end up with lots of lists. Does anybody have a better way of showing the source of where of my subscribers are coming from? Cheers,Molly
Evident that there is a way to get profiles who are part of the list through REST APIs and in turn, you can get their personal info using profiles ids found in list members.Possibility is there that a profile can exist without being linked to a list.Was curious to check if there is a way to get all profiles or the profiles that are not part of the list through REST APIs?Please let me know if any solution or work around is available for it.
Hi,I am new to Klaviyo so there maybe an obvious answer to this questions! I have the following scenrio:A page on my eCommerce site that I have a signup form on. I am offering a discount code in exchange for an add to the newsletter list. However I want this contact to be run through a different flow to my standard newsletter adds. I see that I can do this by adding the contact to a different list when the form is submitted, which triggers a different flow.I have two questions about this:I understand its not best practice to have multiple lists. If the solution is to have multiple lists, how can I move this contact from the current list, to my newsletter list once the flow has finished?Maybe my understand is incorrect here, any help would be very much appreciated. Thanks everyone
Most helpful members this week
Log in to the Community
Use your Klaviyo credentials
Log in with Klaviyo
Use your Klaviyo credentialsLog in with Klaviyo
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.