Lists, Segments, and Profiles

Learn about the profiles in your account as well as how to create lists and segments.

  • 1,145 Topics
  • 3,158 Replies
Dov
Dov
solved this question

Facebook lead gen: adding emails to main list

Hi @KrisDaria,Thanks for sharing this question with us and welcome to the community! We’re so glad you’re here.Yes, this is completely possi...
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Dov
Dov
solved this question

Tips on back-populate with imported lists

Hi @Wanderist,Thanks for sharing this with us. Welcome to Klaviyo - we’re thrilled to have you on board with us!The answer here is yes! If y...
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Dov
Dov
solved this question

Self-Segment Poll

Hi @kbb,Thanks for sharing this question with us. And thank you @SeanMcC, for your ideas here. Hi The first thought I have here is how have...
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1145 Topics

E
Contributor I
erggraberContributor I
asked in Lists, Segments, and Profiles

Are we able to pull time zone of a user when an email is sent and an order placed?

We currently get time of purchase in UTC, but not the time zone of the shopper that makes a purchase. Are we able to get the time zone of the user that receives an email + time zone of the user when they make a purchase? 

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Omar
Partner - Platinum
8 months ago
A
Contributor I
angie.maccContributor I
asked in Lists, Segments, and Profiles

Segment for Ordered Value Product on One Order, Not All

Hello! I am not even sure if this is possible, but I am looking for a way to make a segment for people who have ordered at least 2 times but less than 5, with one of those orders being at least $1k. Is that even possible? I see that the Ordered Product Value is an aggregate value, which would explain why the parameters I am putting in aren’t working. Is there a way to make sure at least one of the orders was over 1k? Thanks so much! 

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bluesnapper
Partner
1 month ago
S
Contributor I
shopifygirlzContributor I
asked in Lists, Segments, and Profiles

Where is the segment guide?

I just completed a Getting Started session during which the host suggested we access the Segment Guide. Could someone please share the link? 

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mai.tran
Klaviyo Employee
3 months ago
H
Contributor I
HatchContributor I
asked in Lists, Segments, and Profiles

Retention of Unsubscribe/Spam Complainers when I move a list off Klaviyo

I have an unproductive list of about 15k that I would like to move off Klaviyo for now. I would like to retain the unsubscribe/spam complainers so that, should I add the 15k list back in the future, I will not email these unsubscribes/spams. 

3
Taylor Tarpley
Community Manager
1 year ago
Z
Contributor II
zireContributor II
asked in Lists, Segments, and Profiles

Update profiles via API csv upload?

Hey guys I saw option to upload csv manually with new data for profile updates, but is there any API option to do that. Like I post somewhere csv with new updates on profile via API?

5
David To
Community Manager
24 days ago
A
Contributor III
arham004Contributor III
asked in Lists, Segments, and Profiles

Setting up Pop-up on a Multi-region Website (Shopify)

Hello,I’ve been trying to collect Newsletter signups through a Pop-up set up on Shopify store that has a Global store and a UK store. I’ve set up a pop-up on the UK store account on Klaviyo but all the entries on that pop-up are being added to a List on the Global store account. What could be the issue and how do I resolve it?

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A
Contributor III
1 year ago
M
Contributor I
MatchboxgirlContributor I
asked in Lists, Segments, and Profiles

creating an important date reminder for customers.

Hi, I have a gift company and I want to offer customers to offer our customers an important date reminder. So they could tell us the date of someone’s birthday or anniversary for example, and we can send a reminder 2 weeks before the date. Is this possible in klaviyo? thanks 

2
M
Contributor I
4 months ago
F
Contributor I
Forest_GreenContributor I
asked in Lists, Segments, and Profiles

Why is My Non-opener segment not pulling the correct people?

Hello, in my account I have a “60 day non-opener segment” and here’s the definitionOpened email 0 times in last 60 days or Clicked email 0 times in last 60 days and is not surpressed and has received email at least once over all timewhen I clicked into the list, it included people who just subscribed to my list like 30 minutes ago! It doesn’t make sense to consider them non-openers if she has only got the first email and happened to have not opened it within the first 30 minutes!How do you all set up your non-opener list to prevent this from happening?

1
Taylor Tarpley
Community Manager
1 year ago
Z
Contributor I
zogirlContributor I
asked in Lists, Segments, and Profiles

Emails are only sending to 2,441 out of 11,820 profiles

Hi! My emails are currently only going out to 2,441 addresses but my lists make up 11,820.I hadn’t really cleaned my list in a while and then I set up some parameters last year but I think I have suppressed too many profiles now. I am not sure how to get them unsuppressed. I don’t want to unsuppress the ones I have manually suppressed though. What is the best way to do this?Thanks!Zoe

1
David To
Community Manager
1 year ago
M
Contributor III
Megan.PooleContributor III
asked in Lists, Segments, and Profiles

Segment Ordered Multiple Products

I’d like to segment customers into anyone who has placed order of +1 items. I have tested “Has Placed Order where Quantity equals” but it does not return any results.Suggestions welcome!

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stephen.trumble
Community Manager
10 months ago
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Contributor I
JeromeNgContributor I
asked in Lists, Segments, and Profiles

EU consent Segmentation

Hi all, I am trying to create an EU segment as suggested by this article. I can’t find the ‘$consent’ under Properties about someone. Has this been changed to something else that will mean the same thing? Thank you! 

2
J
Contributor I
1 year ago
L
Contributor I
ljsarg_Contributor I
asked in Lists, Segments, and Profiles

What happens if an email is on a list you want to send a campaign to, and a list you don't want it to go to?

I have created a form to collect emails of people who want to opt out of certain, one-off promotions (like Mothers’ Day) thinking that I could then select the list that collects submissions when creating the campaign, using the ‘do not send’ section.But, I realise the submitted email addresses will still be on our main list(s) that we will be sending the campaign to. If an email address is on both a list/segment you are selecting to send to, and one you are selecting not to send to, does the campaign get sent to the email address in question, or not? Which overrides the other in this instance?

1
Dov
8 months ago
V
Active Contributor II
VbeebsActive Contributor II
asked in Lists, Segments, and Profiles

Why are their multiple dimensions for one product?

Okay firstly, I am not sure if the drop down menus in my screenshot are ‘dimensions’ but that’s what I am calling them until someone corrects me :) What I am attempting to do below is create a segment of people who have purchased a certain product, our Kendal Pant. The issue here is when I selected the dimension: “Kendal Pant” the segment only generated 34 people, which is completely inaccurate. So what I was starting to do was add each and every single variant of the Kendal Pant as an “OR”—which you can see I was doing in the screenshot with the “Kendal - Bone - 2XL” ‘OR’ and so on...Am I creating more work for myself? Is there an easier way to do this? And is there a way to ensure that there is only one dimension per product?Sorry if this was confusing. Would appreciate any help! Cheers 

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stephen.trumble
Community Manager
1 year ago
O
Contributor I
OtayferContributor I
asked in Lists, Segments, and Profiles

Provide Existing Subscribers to option to subscribe a new List [Pre Sale Flow]

Hello,I have a E-Mail List and I’am going to gather new Leads for a Pre Sale event. The Pre Sale will be based on a New List. Beside newly acquired E-Mail addresses I would also like to provide my existing Addresses the option to Opt-In to this List and consequently to this flow.How can I provide my Existing Subscribers the option to also become part of the Pre-Sale Event?Example:Existing Newsletter Subscribers = 1000 PeopleNew List for Pre Sale = 0 People1) I will add new Subscribers via Lead Ads2) I want to provide my 1000 existing Subscribers the !Option! to become part of this New List (3-5 Step Flow). I don’t want to provide the flow to them automatically since it might be taken as scammy.My idea is to send my existing 1000 addresses a 2 Step Flow with informing them about this new Product and Pre Sale event. Within the E-Mail they should receive a Button like “Yes, I want to participate” and then become part of this new Flow.Thank you very much.

1
Omar
Partner - Platinum
1 year ago
S
Contributor III
ScottCodesContributor III
asked in Lists, Segments, and Profiles

Can you create a segment in 1 account based on another account?

We have 2 accounts in klaviyo (both accessible from the same user accounts).We’d like to be able to email everyone in “Account A” but not if they are also in “Account B”.Is there a way to do this?We’ve tried:When we try to create segments in “Account A” it of course is not aware of any profiles in “Account B”.   The two accounts seem unaware of each other. We’re trying to avoid having to manually export all email addresses from  “Account B” and importing into “Account A” every time we send a campaign emailAny suggestions please?

2
S
Contributor III
1 year ago
S
Problem Solver III
SeanMcCProblem Solver III
asked in Lists, Segments, and Profiles

How to create flow to update properties

I have an add to cart pop up ie when customers click on add to cart they are offered the opportunity to personalise their experience. I get the hidden properties of the product they added to cart to trigger the pop up. Question is how ccan get this field value into our custom property field for Brand? I will also need to be able to trim the field ie to remove product model number so that only Brand name enters the custom property... Thanks

3
Irrra
Expert Problem Solver II
7 months ago
K
Contributor I
KindeRContributor I
asked in Lists, Segments, and Profiles

Discrepancy in data display

Hello,I have data that displays varying figures for the same information.When I want to verify the number of unsubscribed individuals from my list using the “Segment” feature, I obtain one figure - 1868, but if I refer to the list growth report, I receive a different number - 219.Could you tell me why ?Kindly review the attached files. Thank you.

1
Dov
6 months ago
L
Active Contributor I
LaurentActive Contributor I
asked in Lists, Segments, and Profiles

Unsuscribe from Newsletter also unsuscribes from corporate emails

Hey, We have a buyer / seller website, where we need to send update to our sellors. These emails are sent through differents triggersWhen the seller creates an account When the products of a seller are online When we sell the product of a seller  …We also have a Newsletter, to which seller and buyer can optin to receive emails. But when a seller unsuscribes from a flow or from the newsletter, he does not receive the mails from the other flows, and that’s a big problem.I checked my configuration and we have not selected the Global unsuscribe option, so I don’t know where the probleme is coming from.Any help ?

3
alex.hong
1 year ago
A
Active Contributor I
arbradorActive Contributor I
asked in Lists, Segments, and Profiles

building email list without sending emails

Hello! I’m currently using Substack for my newsletter and I am very happy with it but of course it does not do hardly any segmentation. I’d like to keep a list on Klaviyo as well because I hope to open a Shopify store at some point and will use my list for that. I understand that on the free plan you have:Starting at 500 monthly email sendsDoes this mean that if I do not send any emails I can include unlimited contacts? Or does it mean I will need a paying plan once I reach 500 contacts even if I do not send anything out.Once I open my store in about a year I will be sending emails and will be happy to pay for a plan. The reason I am waiting is that I am writing a book which will not be out for several more months. I hope this is not too confusing.Thanks! Lora

4
A
Active Contributor I
25 days ago
D
Contributor I
daphnemannContributor I
asked in Lists, Segments, and Profiles

Remove Supressed List from Segment

I have a newsletter list which is all customers who sign up for our monthly newsletter through our website and when I click on manage list it has a view list suppressions option and then remove suppressed profiles option. If I remove suppressed profiles what does this do? Can I export this list some how? 

1
alex.hong
1 year ago
J
Problem Solver I
Josh RubyProblem Solver I
asked in Lists, Segments, and Profiles

Subscribers keep getting added to the wrong list despite all efforts.

Hello community, I know that there are similar topics like this, and trust me when I say that I’ve tried everything. Here is the issue, I'm having difficulty with getting my Shopify subscribers getting added to the list that I want on Klaviyo. There are two lists, a pre-launch list and the newsletter list. The integration of Shopify and Klaviyo is already successful, also I’ve synced my Shopify email subscribers to Klaviyo and I’ve as well synced it to the list, “Newsletter”. I also have set the DOI for the Newsletter list, but every time I try testing where the subscribers would get added to (with one of my emails), I only get the confirmation message that was initially set for the pre-launch list, and when I confirm, my email get added to the pre-launch list and not the Newsletter list. Would deleting the Pre-launch list help? Although I am afraid that if I delete the Pre-launch list, the emails would get added to somewhere I do not know of (I’ve been a website developer and I have P

1
J
Problem Solver I
6 months ago
N
Active Contributor I
nambirajanksActive Contributor I
asked in Lists, Segments, and Profiles

How to create high AOV and low AOV purchasers' segments?

How should one create high and low AOV customer segments?Thanks in advance!!!

3
Bobi N.
Partner - Platinum
4 months ago
A
Contributor II
AnnaEContributor II
asked in Lists, Segments, and Profiles

Soft opt-in via check out

We collect potential subscribers to our newsletter via a ‘soft’ opt-in at check-out, ie, if they don’t check a particular box, they come through to Klaviyo and can be identified by their not being in either of our subscriber lists and having ‘subscribed is true’. I have created a segment to collect these, and can then create a corresponding list. How can I then ensure this list triggers a double opt-in sequence of emails? Many thanks.

2
A
Contributor II
11 months ago
R
Contributor I
RC99Contributor I
asked in Lists, Segments, and Profiles

Contacts were synced, now they show as Not Accepting Marketing

We worked with a Klayvio rep to sync our Shopify and pull in our mailing list. Once that happened, there was an issue with some people getting a confirmation of subscription, even though they had been subscribed for months. We were told this was a glitch because of the double opt in/single opt in information between Shopify and Klayvio, and they apologized.Now that I’m in our account, it says we have 4,000 profiles and 2 suppressed profiles. When we exported from Mailchimp prior to syncing with Klayvio, we had a total of ~3600; about ~2400 subscribed, ~50 cleaned, ~100 unsubscribed, and the rest non-subscribed. I was told the reason why there were more in total is because Klayvio scrapes more data. That’s not the issue.The issue is that it seems very clear that the designation each profile has had in Mailchimp has not carried over. Our newsletter list is pulling in ~300, and it appears that thousands of people that were previously opted in now show an opt out. And even of the ones who

1
David To
Community Manager
4 months ago
G
Partner
garymgordonPartner
asked in Lists, Segments, and Profiles

I was testing and tried subscribing with the same email address a few times, and it appears blocked.

I was testing and tried subscribing with the same email address a few times, and it appears blocked.So when I try to test signing up, receiving the email confirmation, and initial email, etc., etc., after I entered the same email address a couple of time, I am not longer seeing that email address able to become subscribed, nor do I receive any emails from Klaviyo.If Klaviyo is flagging these as spam, is there a way I get (from within my dashboard area) unmark them as spam so they will work again? If not, what can I do to correct this?And, what can I do to use the same email address to register over and over for testing purposes? What can I do?Please let me know.Thanks,Gary

5
Omar
Partner - Platinum
1 month ago

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