Lists, Segments, and Profiles

Learn about the profiles in your account as well as how to create lists and segments.

  • 1,369 Topics
  • 3,858 Replies
Dov
Dov
solved this question

Facebook lead gen: adding emails to main list

Hi @KrisDaria,Thanks for sharing this question with us and welcome to the community! We’re so glad you’re here.Yes, this is completely possi...
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Dov
Dov
solved this question

Tips on back-populate with imported lists

Hi @Wanderist,Thanks for sharing this with us. Welcome to Klaviyo - we’re thrilled to have you on board with us!The answer here is yes! If y...
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Dov
Dov
solved this question

Self-Segment Poll

Hi @kbb,Thanks for sharing this question with us. And thank you @SeanMcC, for your ideas here. Hi The first thought I have here is how have...
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1369 Topics

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Contributor IV
rutholdfieldContributor IV
asked in Lists, Segments, and Profiles

How to find which customers have come from a Facebook ad?

Can you help?I would like to work out which new customers have bought from our store as a result of seeing a Facebook/instagram ad. I can go into each profile and see where they have come from under information and source. But is there a way of segmenting customers to see them all in one place?Thanks for your help.

1
alex.hong
2 years ago
M
Problem Solver I
michaeljjaProblem Solver I
asked in Lists, Segments, and Profiles

Manage preferences page is different to the one in my newsletter

Hi!I’ve got a few checkboxes in my preferences and subscribe pages. However when I receive an email and click the link %manage_preferences% it goes to  default one that doesn't have the updated information.Is this the wrong manage preference link? How could I check? Thanks

3
M
Problem Solver I
7 months ago
PJ_Saluton
Partner - Silver
PJ_SalutonPartner - Silver
asked in Lists, Segments, and Profiles

Excluding unengaged MPP users from campaigns

Hello Klaviyo community,We’re currently doing some segment updates regarding the MPP users.My question: instead of removing all MPP users from our engaged segments (which causes quite a drop in numbers), would it be an option to create a segment from unengaged MPP users & exclude those from campaigns?Anything I’m missing in this logic?Thanks in advance!

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David To
Klaviyo Employee
10 months ago
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Contributor I
RivisaniContributor I
asked in Lists, Segments, and Profiles

OPT out question

Hi,I have had a business that had to be closed down and instead I am starting a new business within the same area. I would like to use my old list of customers and inform them about my new business so I wonder if I can import the customer list with an CSV file and in the first email sent out give them an opportunity to Opt out if they are not interested any more?I really hope someone can help me with this question.Have a nice day!Br Åsa 

2
R
Contributor I
1 year ago
NDA
Partner - Silver
NDAPartner - Silver
asked in Lists, Segments, and Profiles

Best way to get accurate geo-location?

I have a client that is very dependent on good geo-location on a city by city basis. What would be the most helpful thing to add to our signup forms to get an accurate geo that works with the “proximity to a location” option when pulling a segment? Would asking for their zip code be the best bang for the buck?   I know that anyone who has purchased had good geo from the billing location but looking for a solution for list members who haven’t purchased.

1
stephen.trumble
Community Manager
6 months ago
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Contributor I
superoelkContributor I
asked in Lists, Segments, and Profiles

Unsuppress Facebook Lead Ad Profiles

Dear Community,we are experimenting with Facebook lead ads and just configured the Klaviyo integration.We are using a lead magnet (pdf download).We experienced that there are many users that once unsubscribed from our newsletter several months ago and now they fill out the lead ad. Unfortunately, they do not trigger the flow we configured because they are unsubscribed from all lists.How can we change that? When someone fills out a Facebook lead ad his/her opt-out has to be withdrawn.Thank you for your help,Matteo

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S
Contributor I
2 years ago
T
Contributor I
Tamar ShilonContributor I
asked in Lists, Segments, and Profiles

Segmenting by region

Hey guys.If I want to segment by region, do all users must have that info as a custom property, or under “location” alone should also work?Not sure what’s the difference between the two, and how Klaviyo operates in that manner.Thank you guys.

1
alex.hong
2 years ago
K
Contributor I
KdubContributor I
asked in Lists, Segments, and Profiles

I need to 'UNSUPPRESS' a segment

Hi, I errantly suppressed a large number of contacts / profiles that I now need to unsuppress / add back into my active list. How please?

1
Spark Bridge Digital LLC
Partner - Gold
4 months ago
A
Contributor I
ArminT77Contributor I
asked in Lists, Segments, and Profiles

Language in list setting missing

Hello,i want to setup a list and change to language “German”.But i can`t not find the language pulldown menue in the list settings. Whats did i wrong?

1
David To
Klaviyo Employee
11 months ago
E
Contributor I
ekimuraContributor I
asked in Lists, Segments, and Profiles

Product subscription + location

Hi all!I appreciate any responses to a question I have in relation to how segment tags and lists can be linked.  My goals is to send emails based upon a set of preferences specified and collected in one subscription form.  (equipmentsurpluslist.com/alert)I would like to automatically send listings of products within specified area of search once they are listed to the site. Can this be done using Klaviyo?  Thanks in advance!Eric   

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E
Contributor I
3 years ago
Kinozoom
Contributor I
KinozoomContributor I
asked in Lists, Segments, and Profiles

Profiles with no source

I seem to have 64 profiles that have no source. All the others are  Either from my Klaviyo forms or -50(Shopify).Any thoughts on where these would come from?

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chloe.strange
Community Manager
1 year ago
V
Contributor IV
VijayContributor IV
asked in Lists, Segments, and Profiles

Segmentation not filtering profile

Hi All,I’m new to Kalviyo and exploring things, the lists and segmentation is very easy to understand.I sent a fulfilled order details via http request and it appears in the profile, so im creating a segmentation to filter the customers by the product purchased.JSON sent and successfully showing inside profile as below: { "token": "MY_PUBLIC_API_KEY", "event": "Fulfilled Order", "customer_properties": { "$email": "vijay@email.com", "$name": "Vijay" }, "properties": { "$event_id": "15637", "$value": 225.00, "OrderId": "6334231", "ItemNames": ["Product 1", "Product 2", "Product 3"], "Items": [{ "ProductID": "92", "SKU": "Product1", "ProductName": "Product 1", "Quantity": 1, "ItemPrice": 59, "RowTotal": 59 }, { "ProductID": "93", "SKU": "Product2", "ProductName": "Product 2", "Quantity": 3, "ItemPrice": 39, "RowTotal": 117 }, {

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David To
Klaviyo Employee
2 years ago
G
Contributor I
GESContributor I
asked in Lists, Segments, and Profiles

Campaign email list lower then active profile

We are trying to clean up our active profile for cost and better segmentation. Every campaign we send can only be sent to 14k email but our active profile show more then 19k. How can we clean up our active profile to remove user that does not want to get emailed. Maybe to clean up this list or try to re-engage those email with a flow  

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stephen.trumble
Community Manager
2 years ago
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Contributor I
germancynicContributor I
asked in Lists, Segments, and Profiles

Need help: Back in Stock Email will be sent out to recipients after its DOI confirmation only

Hey klaviyo community,as some of you may know German regulatories are strict on online marketers here. Therefore to be able to send a Back in stock/ Back in order flow to the people who signed up for it, I must have their consent via double opt in mail before.The problem: Back in stock is a metric not a list and therefore no DOI can be triggered over the affiliation of a profile to a list.I would need something like this:Trigger: When someone Subscribed to back in StockIService Email: Send out Double Opt In Mail.IBack in Stock Delay: Wait until recipients item is back in stock AND recipients consented to marketing mail via DOIIBack in Stock: Email #1Can somehow help me with that? My logical thinking is not strong enough 😅   

4
G
Contributor I
6 months ago
N
Contributor I
nayanisakina99Contributor I
asked in Lists, Segments, and Profiles

Update custom property via a question

I want to update custom properties by asking a question in an email and ask information through links or buttons. Is it possible to ask more than one question in the email? For example, ask 2 to 3 questions and update properties through buttons

1
Mailbox Manny
Partner - Silver
1 year ago
A
Contributor III
AnnaEContributor III
asked in Lists, Segments, and Profiles

Is it possible to see historical numbers of active profiles?

Is there somewhere on Klaviyo that I can view the numbers of active profiles in my account in, say, a particular month, or a period of time in the past? Or is it only current active profile numbers that are available to see?

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kaila.lawrence
Community Manager
2 months ago
A
Contributor III
AnnaEContributor III
asked in Lists, Segments, and Profiles

Soft opt-in via check out

We collect potential subscribers to our newsletter via a ‘soft’ opt-in at check-out, ie, if they don’t check a particular box, they come through to Klaviyo and can be identified by their not being in either of our subscriber lists and having ‘subscribed is true’. I have created a segment to collect these, and can then create a corresponding list. How can I then ensure this list triggers a double opt-in sequence of emails? Many thanks.

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A
Contributor III
1 year ago
M
Contributor I
Marketing Shop PiemonteContributor I
asked in Lists, Segments, and Profiles

How to create a Segment by brand / manufacturer?

Hello everyone!On my food ecommerce I want to create a customer segment that has purchased at least one product of a particular brand.For example, you can create a segment of customers who have purchased at least one flour; I would like to create a customer segment that has purchased at least one Brand X product.We have Shopware and the APIs not yet connected.With full settings, will it be possible to create this dynamic segment? Thank you!Martina C.

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stephen.trumble
Community Manager
2 years ago
A
Contributor I
azzaContributor I
asked in Lists, Segments, and Profiles

[Shopify] When is a List Created from an Abandoned Cart Email?

Hi, This might sound dumb, but at what point does Klaviyo collect the email for abandoned cart lists? *using shopify if that matters Thanks 

2
alex.hong
2 years ago
M
Contributor I
ManukiContributor I
asked in Lists, Segments, and Profiles

How to download a list of phone numbers if some were already downloaded before and now they are duplicates?

Hi!I have been trying to download a list of phone numbers that are subscribed to our notifications. I downloaded the csv list to see how many active numbers are there.Then i have decided to devide the initial list in random groups of 1K of phone numbers to send them sms.But when i started downloading those groups og 1K it didnt download and just said there duplicates that can't be uploaded to the new lists.Now I have deleted the initial list and cant upload any numbers anymore because of duplicates.How do i create lists of 1K phone numbers thet were already in the database but i cant downloan them now? Problem is I cant even do the segmentation, because phone number is all i have.

1
David To
Klaviyo Employee
8 months ago
M
Contributor II
mcohen33Contributor II
asked in Lists, Segments, and Profiles

I want to create a list from an existing Sign Up From. How do I do this?

I have an existing sign up form and I’m trying to create a list from it, but when I go to create the list I’m forced to create a new sign up form. Can’t I select the existing form? 

4
thepowerofcopy
Partner
2 years ago
M
Contributor III
Megan.PooleContributor III
asked in Lists, Segments, and Profiles

Segment Ordered Multiple Products

I’d like to segment customers into anyone who has placed order of +1 items. I have tested “Has Placed Order where Quantity equals” but it does not return any results.Suggestions welcome!

5
kaila.lawrence
Community Manager
23 days ago
D
Contributor I
DRMaxContributor I
asked in Lists, Segments, and Profiles

Customer segment best practice

Hi Experts,I would like to set up segments in Klaviyo that all contain the buyers of my different Shopify products (1 product per segment).In the segment creator, however, I found two ways to do that:Fulfilled Order with an item selected Ordered Product with a product selected Which of these is the best practice, and how can I make sure that only people end up in the segment that really bought the product? Refunds and cancelled orders should not stay in there (this was an issue I had with my last email tool).Thank you!Max 

3
D
Contributor I
1 year ago
P
Contributor I
PintxelContributor I
asked in Lists, Segments, and Profiles

Segment users added to a segment by date added

Hi all I need to identify users who were added into a SEGMENT during July 2022.I tried to Snapshot the segment but then, the date added field changes to the date I Snapshotted I tried to Convert to a list but the same issue I downloaded a CSV but same issueHow can I do this? Thanks

2
P
Contributor I
1 year ago
M
Contributor I
martinContributor I
asked in Lists, Segments, and Profiles

Shopify integration - can't search lists and not all lists showing

I’ve created a new list for new SMS subscribers to be added to. When trying to change the list which SMS subscribers are added to, I cannot find the new list in the drop down: When trying to use search, the correct list flashes up, but the search input field removes the search term and resets before being able to select. This option is unable to be selected, it is not available as an option - checked in devtools.There seems to be a limit of 150(?) options here, so lists which are not in that dropdown cannot be selected. Is this a bug?

8
David To
Klaviyo Employee
7 months ago

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