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Lists, Segments, and Profiles

Learn about the profiles in your account as well as how to create lists and segments.

  • 1,515 Topics
  • 4,329 Replies
Dov
Dov
solved this question

Facebook lead gen: adding emails to main list

Hi @KrisDaria,Thanks for sharing this question with us and welcome to the community! We’re so glad you’re here.Yes, this is completely possi...
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Dov
Dov
solved this question

Tips on back-populate with imported lists

Hi @Wanderist,Thanks for sharing this with us. Welcome to Klaviyo - we’re thrilled to have you on board with us!The answer here is yes! If y...
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Dov
Dov
solved this question

Self-Segment Poll

Hi @kbb,Thanks for sharing this question with us. And thank you @SeanMcC, for your ideas here. Hi The first thought I have here is how have...
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1515 Topics
V
Contributor I
vimotaContributor I
asked in Lists, Segments, and Profiles
CSV Import of Array property

When attempting to bulk CSV load a user property that is of List/Array type, the csv importer fails to work despite following the format recommended by the documentation : https://help.klaviyo.com/hc/en-us/articles/115005237648-About-Data-Types#list6 For example the very simple CSV below fails with “column missing” but if I change the property to be a normal string, the upload completes. It looks like the CSV uploader does not actually support List data types despite the documentation. Email,some_propertyvim@gmail.com,["A","B"]  

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Dov
1 year ago
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Contributor I
mermaidzeliContributor I
asked in Lists, Segments, and Profiles
Flow not sending to all subscribers in the Segment used as trigger

Hi!  I created a Newsletter flow and used a Segment I created as its trigger. I have over 5,000 subscribers from my mailing list on this Segment. The number also keeps on growing as some more conditions are met from people who are on our Shopify.  However, of the 5,000 emails included on the Segment, only about 100 emails were delivered when I tested the first email on the flow. I was wondering why would that be?   Would appreciate your suggestions and help as I am getting quite frustrated   Thank you!

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M
Contributor I
3 years ago
N
Contributor III
nandorhargitaContributor III
asked in Lists, Segments, and Profiles
How to update contact in a DOI (double opt in) list

Hi, I’m subscribing visitors to double opt-in lists using non-klaviyo forms, and I’m required to get the email on the first and the phone number on the second page.However, the phone numbers are not getting into the profile. My suspicion is that until the DOI verification is done, the contact is in the dark. Is it so?Do you plan to enable contact update while DOI is in progress? Mailchimp does.

5
alex.hong
2 years ago
B
Contributor I
BlairContributor I
asked in Lists, Segments, and Profiles
Does Klaviyo Have a Landing Page Builder Once a Customer Submits a Form?

Hi, I’m new to Klaviyo and digital marketing in general so I beg your pardon in advance. I’m using a button on an email to ask a question and generate a result for a custom property (first time). The final sequence of this will re-direct my customer to a landing page thanking them for answering. Do I build this landing page on my website? Is this something Klaviyo provides?

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k.mcevoy
Klaviyo Employee
3 years ago
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Problem Solver I
CumfyProblem Solver I
asked in Lists, Segments, and Profiles
Removing a segment when creating a segment

Hey guys,Another question about segments here (: How do you remove certain users when creating a segment? For example, I created a segment that include 100 users who have been ACTIVE ON SITE. Now 30 of these users have also made a purchase and I want to exclude them from my segment. They already have there own segment called MADE PURCHASE but I dont know how to remove it,  is this possible? It seems im asking for something relatively easy but I can’t seem to find a way to do it. Thanks

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C
Problem Solver I
1 year ago
V
Contributor II
valgeislerContributor II
asked in Lists, Segments, and Profiles
Strange profile changes happening - but why?

Need some detective work assistance here:For some reason, at some point through a customer engagement, the customer profile on Klaviyo changes their First Name to "Whole" and Last Name to "Nutrition Infant Formula". (Our product descriptor is “Whole Nutrition Infant Formula”). We do not know when this change is happening and have spent a lot of time looking at events from the website and have not been able to identify a clear culprit. Every other system has the correct profile info: Segment, Amplitude, Shopify, Recharge, etc. It is only Klaviyo that has the wrong information. Is there a way to look at a log of changes to a profile? If we could see when a profile changed we could easily track it to an event. Alternatively, it is unclear which events update the profile vs just adding properties - maybe that could help?

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David To
Klaviyo Employee
1 year ago
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Contributor I
Sav08Contributor I
asked in Lists, Segments, and Profiles
Facebook says my Klaviyo audience is too small, but my segment in Klaviyo shows 1,000's of customers are in it. What is going on?

I’ve made a bunch of segments within Klaviyo and integrated them as custom audiences in Facebook. On Klaviyo, it shows there are over 5,000 people in the segment, but Facebook says it’s too small to be used for a lookalike audience. 

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David To
Klaviyo Employee
1 year ago
S
Problem Solver III
SeanMcCProblem Solver III
asked in Lists, Segments, and Profiles
How to Determine Profiles previously unsubscribed but now subscribed

When sending campaigns I use segments including what customer has doneUnsubscribed zero timesover all time and Marked Email as Spamzero timesover all timeHowever this will exlcude customers who have resubscribed after unsubscribing. How can I include these profiles? ThanksSean

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KatherineB
Partner - Platinum
1 year ago
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Contributor I
DevPandiContributor I
asked in Lists, Segments, and Profiles
Removing the Event Value From Profile Activity Object

Hello. When posting a profile activity via Klaviyo’s API, the activity object has a value property that is named according to the event, e.g. if the event is “Exception” the property will be “Exception Value: 0.00”. How do I remove this property? I’m not sure why it is populating automatically.  

2
Dov
2 years ago
JimmieaQuick
Active Contributor III
JimmieaQuick
asked in Lists, Segments, and Profiles
FEATURE REQUEST: More OR options or ability to duplicate segment criteria

 Making a segment is incredibly tedious when not using something simple like a single product or category. I frequently need very niche segments (what Klaviyo is supposedly good at, right?) that drill down to very specific products. In this case, I'm making a segment of buyers of 12 different individual products. This should be simpler. SOLUTION: I should be able to add the OR at the NAME LEVEL in my example here not have to start over at the What someone has done level for each product.For each product, I'm having to select 1. what someone has done2. ordered product → 3. set dates4. where name → 5. equals → choose productWhy can't I simply add additional NAMES of products instead of starting over each time? Please adapt the segment creation tool to make it easier for those of us who want to use the complex segmentation of Klaviyo.ANOTHER SOLUTION: Give me a duplicate button so I can at least copy the last parameters and then adjust the one element I need to change. 

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JimmieaQuick
Active Contributor III
3 years ago
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Contributor I
Marketing Shop PiemonteContributor I
asked in Lists, Segments, and Profiles
How to create a Segment by brand / manufacturer?

Hello everyone!On my food ecommerce I want to create a customer segment that has purchased at least one product of a particular brand.For example, you can create a segment of customers who have purchased at least one flour; I would like to create a customer segment that has purchased at least one Brand X product.We have Shopware and the APIs not yet connected.With full settings, will it be possible to create this dynamic segment? Thank you!Martina C.

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stephen.trumble
Community Manager
2 years ago
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Contributor I
pkehela_mokeboContributor I
asked in Lists, Segments, and Profiles
Black List Email-Addresses from Double-Optin Mails

Dear Guys, i hope you can help us with an extremely important issue as we are in the midst of an litigation with a prosecutor that now reached cease-and-desist declaration against us to avoid any further mails being send to him. The accusation in general contains the point that he a) reproached us that we send him an unwanted double opt in mail (which is impossible to proof how typed in a mail adress into one of our signup funnels) and b) that our double opt in mail contained promotional aspects that is against German law (which is not the cause). The whole claim is really fraudulent but the court declared the cease-and-desist declaration, that we are not allowed to send ANY mail to the customer anymore. As we could blacklist the mail address for sendouts through all our flows, Klaviyo claimed now that they are unable to avoid a sendout of a double opt in mail to the customer if his email address would be typed in in any given sign up form again. And this double opt in mail would then

1
David To
Klaviyo Employee
1 year ago
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Contributor I
emkaiserContributor I
asked in Lists, Segments, and Profiles
Profiles to newsletter list

How do I set it up so the emails that join with Shopify (my Profiles on Klaviyo) go directly to my newsletter list that I've created? So that I don't have to do it manually every time I get new newsletter subscriber on Shopify/ new Profile member on K?

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Mailbox Manny
Partner - Silver
3 years ago
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Contributor I
TechsaasContributor I
asked in Lists, Segments, and Profiles
Obtain the Profile page url

Hello, From our back-office, working on a user card, we would like to display a link leading to the Klaviyo Profile Page for this particular user, for which we know their Profile ID. Every BO user is of course supposed to be able to log in the Klaviyo dashboard. We could try and reconstruct the url but it doesn’t have a fixed structure. It’s sometimes:https://www.klaviyo.com/profile/{ProfileId}/{mail-without-dots-and-at-sign}and sometimeshttps://www.klaviyo.com/profile/{ProfileId}/{sluggified-first_name-dash-last_name}depending on the info already at hand. My question: is there a way to obtain the “official” link, by API or else?Thanks!

2
T
Contributor I
1 year ago
T
Contributor I
Tabetha CushwayContributor I
asked in Lists, Segments, and Profiles
Active List vs Main List

Hi all, I’m very new to Klaviyo and tying to learn lists and segments. We have imported customer data into Klaviyo and I have a certain number of active profiles showing but they aren’t all in the main segment list. I can’t work out how to get them all showing in a master/main list so I can then start segmenting them. I thought I might be able to export the active profiles via a CSV so I could then upload them into a master/main list but this doesn’t appear anywhere as an option. Any help anyone has on this would be greatly appreciated. Tabetha 

2
D
Contributor II
2 years ago
JamesAmpere
Contributor I
JamesAmpereContributor I
asked in Lists, Segments, and Profiles
Help Creating a Segment

Hi everyone! Seeking assistance with creating a dynamic list on Klaviyo and would like to tap into all of your collective knowhow.So here is what I am trying to accomplish. I would like to create a dynamic list with the following criteria:1. Order Date is between 7-14 days (so 1 week after purchase)2. Order status is unfulfilledThe idea is to create a campaign which would be able to send automated emails to customers that have unfulfilled orders between 7-14 days. Then we would create another campaign which would send automated emails to customers with unfulfilled orders between 14-21 days, etc. New here to Klaviyo and just getting the hang of things, so any tips would be greatly appreciated!Have a good day!

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JamesAmpere
Contributor I
2 years ago
Emily Shea
Klaviyo Employee
Emily SheaKlaviyo Employee
posted in Lists, Segments, and Profiles
[Interactive workshop] Build your Cyber Weekend audiences (for entrepreneurs)

Let’s keep the conversation going from the [Interactive workshop] Build your Cyber Weekend audiences for entrepreneurs! This is a collaborative space to post any related questions or comments about your Cyber Weekend segments.You can also view the session replay here: https://klaviyoacademy.wistia.com/medias/r7q1b0v48oDuring this session, we: built 4 essential segments to include in your Cyber Weekend sending strategy discussed how to apply any of your segmenting personas to SMS Key takeaways from the training:  Strategically send marketing communication to your 30-day engaged customers, VIPs, bargain hunters, and window shopping audiences around Cyber Weekend. Add the “Consent to receive SMS” condition to segments to identify your SMS personas. Additional resources: Getting started with segments How to create an engaged segment  Preparing for Black Friday/Cyber Monday (Academy course) Comment below any questions or let us know if you’ve had success sending to other audiences n

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A
Contributor II
1 year ago
N
Contributor I
NealContributor I
asked in Lists, Segments, and Profiles
Newsletter Subscriptions and Welcome Emails for Account Registrations

Greetings,I trust this message finds you all in good health.Having engaged with Klaviyo for over a year now, I am relatively new to this forum. I would like to extend my gratitude in advance for the warm welcome.I am seeking assistance regarding email marketing integration with Shopify. On my website, I have established a section where visitors can register their email addresses to receive product updates and exclusive offers. These emails are seamlessly added to my newsletter list.However, a distinct scenario arises when visitors create user accounts on the website without explicitly signing up for newsletters; their purpose is to access the site's features. Unfortunately, the automated welcome series and promotional emails do not trigger for these individuals since they are not included in the newsletter list. Consequently, I am compelled to manually enroll these individuals into the list, causing delays in delivering welcome series or discount communications.I am eager to know wheth

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David To
Klaviyo Employee
1 year ago
N
Contributor I
NickersonaContributor I
asked in Lists, Segments, and Profiles
Shopify - Add Custom Property on checkout

TL; DR: Using the Shopify Integration, how can I add a custom property to a profile created as part of the checkout flow.  This property is known by the website and doesn’t require user input. Context:I’m looking to use Klaviyo for review emails triggered after a product has been shipped. But I manage a multi-lingual store and want to make sure the user receives an email that corresponds to the locale they bought the product on. For context our site is a Shopify store built on Hydrogen and, to-date, I’ve disabled client side Klaviyo tracking.  I don’t want to enable it if I can avoid it for performance reasons.  I have a single Shopify store and Klaviyo instance for all of the regions the site is available in. My plan to localize these review emails is to add a custom property called `locale` onto the user profile as this closely aligns with how we show different content on the store itself.  I’ve noticed that when a user purchases a product a profile is created, and it’s populated wit

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kaila.lawrence
Community Manager
3 months ago
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Active Contributor I
arbradorActive Contributor I
asked in Lists, Segments, and Profiles
Notes field in profile

Hello!I see that the profiles have options for tags and properties but I’m wondering if there is a free text note field, for example, “I met Jill Smith at the annual spam eating contest.” Any ideas?Thanks!Lora

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A
Active Contributor I
1 year ago
A
Contributor III
AnnaEContributor III
asked in Lists, Segments, and Profiles
Deleted profile list

I have deleted a number of profiles, and until recently was able to see a list of these. Now, however, when I go to Account - Deleted Profiles, it says there is no data available. What’s happened to this list?

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Dov
1 year ago
G
Contributor I
General KnotContributor I
asked in Lists, Segments, and Profiles
Reappearing Lists

Hi,Deleted Lists keep reappearing in Lists & Segments. After deleting a list it will reappear a few hours later. Is there a way to permanently remove the list? Thank you

2
G
Contributor I
3 years ago
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Active Contributor I
lollygagActive Contributor I
asked in Lists, Segments, and Profiles
how to fix email Suppression

HiA customer entered the wrong email when subscribing, all emails to him via Klaviyo bounced hard, he is now Suppression.He contacted me and asked me to correct his email address, i did, but he is still suppressed how do I fix it so he can get email again?thank you 

3
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Active Contributor I
11 months ago
R
Contributor I
RC99Contributor I
asked in Lists, Segments, and Profiles
Contacts were synced, now they show as Not Accepting Marketing

We worked with a Klayvio rep to sync our Shopify and pull in our mailing list. Once that happened, there was an issue with some people getting a confirmation of subscription, even though they had been subscribed for months. We were told this was a glitch because of the double opt in/single opt in information between Shopify and Klayvio, and they apologized.Now that I’m in our account, it says we have 4,000 profiles and 2 suppressed profiles. When we exported from Mailchimp prior to syncing with Klayvio, we had a total of ~3600; about ~2400 subscribed, ~50 cleaned, ~100 unsubscribed, and the rest non-subscribed. I was told the reason why there were more in total is because Klayvio scrapes more data. That’s not the issue.The issue is that it seems very clear that the designation each profile has had in Mailchimp has not carried over. Our newsletter list is pulling in ~300, and it appears that thousands of people that were previously opted in now show an opt out. And even of the ones who

1
David To
Klaviyo Employee
1 year ago
V
Contributor I
veejaybeeContributor I
posted in Lists, Segments, and Profiles
Some profiles aren't receiving emails despite the single opt-in

Hello Klaviyo community! I want to seek answers about three things, all of which relates to emails. There are profiles that are tagged as ‘Subscribed’ but haven’t received any emails. Profiles that are tagged as ‘Never Subscribed’ but cannot receive emails. Profiles that are tagged as ‘Never Subscribed’ and can receive emails. I’ve made sure that our list has a single opt-in option but still these issues persist. I hope you can shed light to this puzzle.Thank you!   

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Spark Bridge Digital LLC
Partner - Gold
11 months ago

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