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Lists, Segments, and Profiles

Learn about the profiles in your account as well as how to create lists and segments.

  • 1,543 Topics
  • 4,435 Replies
Dov
Dov
solved this question

Facebook lead gen: adding emails to main list

Hi @KrisDaria,Thanks for sharing this question with us and welcome to the community! We’re so glad you’re here.Yes, this is completely possi...
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Dov
Dov
solved this question

Tips on back-populate with imported lists

Hi @Wanderist,Thanks for sharing this with us. Welcome to Klaviyo - we’re thrilled to have you on board with us!The answer here is yes! If y...
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Dov
Dov
solved this question

Self-Segment Poll

Hi @kbb,Thanks for sharing this question with us. And thank you @SeanMcC, for your ideas here. Hi The first thought I have here is how have...
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1543 Topics
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Contributor I
TechsaasContributor I
asked in Lists, Segments, and Profiles
Obtain the Profile page url

Hello, From our back-office, working on a user card, we would like to display a link leading to the Klaviyo Profile Page for this particular user, for which we know their Profile ID. Every BO user is of course supposed to be able to log in the Klaviyo dashboard. We could try and reconstruct the url but it doesn’t have a fixed structure. It’s sometimes:https://www.klaviyo.com/profile/{ProfileId}/{mail-without-dots-and-at-sign}and sometimeshttps://www.klaviyo.com/profile/{ProfileId}/{sluggified-first_name-dash-last_name}depending on the info already at hand. My question: is there a way to obtain the “official” link, by API or else?Thanks!

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Contributor I
1 year ago
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Problem Solver III
SeanMcCProblem Solver III
asked in Lists, Segments, and Profiles
How to Update Profiles using Activity Metrics

We would like to add as much segmentation to our flows as possible and currently offer customers the chance to choose their favourite brand when updating preferences or within out sign up pop up. We will also add the option within Welcome Flow.However it would be great if we could update customer profiles in bulk. For example if customer made a purchase of brand x or viewed brand x more than 3 times then update brand name to brand x in profile. I would appreciate your thoughts. Thanks

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Problem Solver III
1 year ago
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Anonymous
asked in Lists, Segments, and Profiles
Creating a segment based on placed orders in the future

I make a donation to a non-profit partner based on a percentage of each sale. I would like to send out an email campaign each month to the customers who made a purchase that month to thank them and share the positive impact their purchase had. I have mapped out how I think this should be accomplished.1- Create a segment that is defined as customers who've purchased in a given month and the segment would be named as such. (Example: January 2023 Customers) I would create these segments for entire calendar year so it will compile the data as it occurs.2- Create a monthly email campaign for each calendar month that pulls it's recipients from the corresponding monthly segment as detailed above. I assume I will be able to create these campaigns, like the segments, ahead of time and select the send date to occur on the given date in the future. I obviously will have to do some editing in terms of the given donation for that month, but I wanted to front load much of the work so it's a quick pr

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A
1 year ago
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Contributor I
NerijuszContributor I
asked in Lists, Segments, and Profiles
How to find where consent was given?

I see I have consent for the profile, but when I click “Show consent details” I see only date/time (Timestamp). Also, I see $source with negative numbers like -50, -6 in Custom Properties, which I do not understand. Is this number represent app/integration or something where consent was given? How I can decode it?

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Contributor I
2 years ago
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Contributor I
MichaelGrovesContributor I
asked in Lists, Segments, and Profiles
Spam issues

When a contact responds to an email with a SPAM statement, does Klaviyo automatically assign that person to an exclusion list so they won't get future emails and hence reduce my SPAM rate, or do I have to do that manually or ????Many thanks

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Contributor I
2 years ago
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Contributor II
lynsey_crewContributor II
asked in Lists, Segments, and Profiles
Shopify Tags

We currently have so many variations of the same labeled tag, which is causing our Flow automation to fail to grab everyone we wish to receive those emails. Is there a way to manage your Shopify tags from Klaviyo? We want to consolidate and clean up these values, but I cannot find a place to do so in Klaviyo or Shopify.

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Contributor II
1 year ago
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Contributor IV
sarah.gContributor IV
asked in Lists, Segments, and Profiles
Black Friday Purchasers Segment

Hi everyone, I wanted to get some clarification for the Black Friday purchasers segment. To remove those who have already purchased from Black Friday/Cyber Monday emails, what would you set the segment filter as? Just someone who ordered product during the set dates or is there something else that would be better?  Thanks! 

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Contributor IV
1 year ago
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Contributor I
BrandonSmithContributor I
posted in Lists, Segments, and Profiles
Using Klaviyo with a custom shop

I work for a jewelry company that sells both online and through sales representatives. Our website is custom built and doesn’t use Shopify or other online sales platforms. I have been using Klaviyo for almost 2 years and it feels like I am still in over my head and having to manually setup, clean and cultivate my customers. Does anyone have any tips or advice for those of us using Klaviyo and not using e-commerce platforms to sell?

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Omar
Partner - Platinum
1 year ago
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Active Contributor II
VbeebsActive Contributor II
asked in Lists, Segments, and Profiles
How do I see my total number of email unsubscribers?

Hey! I am trying to find the number of unsubscribers for the month of September. Do I create a list? Or is there an easier way to see this? Thank you!

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Active Contributor II
1 year ago
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Contributor IV
Nick_rackattackContributor IV
asked in Lists, Segments, and Profiles
I need to apply a tag to a group of customers

I have a segment of customers that I want to add a tag to. I have gone and applied the tag to the segment of customers, but the tag is not actually applied to each customer profile in the segment, just the segment itself.The reason for doing this is that I want to combine 5 different segments into one list but I want to tag each customer before they are joined so I can keep track of where they are from. What is the best way to do this? Thanks

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Omar
Partner - Platinum
1 year ago
A
Contributor I
AliR72Contributor I
asked in Lists, Segments, and Profiles
Turn Sidebar back on

Hi, How do I turn the side bar back on in Lists and Segments ? Thanks Regards AliR

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Contributor I
2 years ago
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Contributor I
MSWContributor I
asked in Lists, Segments, and Profiles
Should I suppress all profiles not on newsletter list?

Hi there,I am new to Klaviyo and have a question.I have connected my small woo-commerce shop to Klaviyo. Klaviyo shows 6578 profiles in a standard “all profiles not suppressed” list. Of these 2188 are on my newsletter list - these are the people who have given permission to emails from me (I uploaded these from a csv and I also uploadet profiles who have opted out and suppressed them).My question:The profiles NOT on my newsletter list and not currently suppressed: Should I suppress these? This way I cannot make a mistake and email people I don’t have permission from + also I will not have to pay for them.Yes or no? And why (not)?Thanks in advance!

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Contributor I
2 years ago
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Contributor I
hilabeContributor I
asked in Lists, Segments, and Profiles
Users email with typo in bounce list

Hi! Trying to clean up my suppressed email list - I see there are users invalid emails with typo, some who entered it while at checkout and proceeded to complete a purchase.Under suppression list, these users appear either under ‘bounced’ or under ‘invalid email’.I wanted to create a segment to gather them all so I can fix the typo in their email addresses, but I see no option to do so. Is there a suggestion on how to solve? Thank you,Hila  

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Contributor I
2 years ago
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Contributor I
HeziCoContributor I
asked in Lists, Segments, and Profiles
How to export full report for customers include what he purchase!

Hello, Im trying to export reports from the website, The report should include customers details, and what they purchase and purchase history. more then that im trying to export Products views as well but i wanna know who looked at this products and not just the views or click and so on.basically i want full reports in CSV but couldn't fint any segment or list to match what i want, i even tried API and thats limited as well…. someone knows how to do so?

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Contributor I
2 years ago
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Contributor I
asheth2295Contributor I
asked in Lists, Segments, and Profiles
When editing  email segments,  is there a way to track that these optimizations

When editing  email segments,  is there a way to track that these optimizations have taken place so that when we are reviewing historical performance, it is indicated that we made optimizations at a certain point in time.

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Contributor I
2 years ago
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Contributor I
JustinNContributor I
asked in Lists, Segments, and Profiles
Segment Customers by Average Browse Value

We’re attempting to categorize our shoppers into buckets, such a discount shopper, high value customer, etc. Our Klaviyio implementation receives events via Segment, which is embedded in our custom ecommerce platform. We want to use our product_viewed event, which has a supporting price attribute, to accomplish this task. We’d like to keep a running average of price across each of these product viewed events per profile and then associate these averages with various buckets, as mentioned above. Are there any recommend ways of achieving this? We have about 2 million profiles we’re trying to keep up to date.We’ve considered running these calculations in our events database and running a script to update these averages as a custom attribute through the identify API, but the throughput is too low at 700 calls/min. By the time we update all our customers, that data is essentially out of date. We want more of a real-time view. Web feeds are too small to hold the data, it seems. So we have ru

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Contributor I
1 year ago
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Contributor I
GiuliaFreContributor I
asked in Lists, Segments, and Profiles
Wrong customers location

Hi,I’m having a problem with Klaviyo. Few weeks ago I connected Klaviyo to my Prestashop account but I realized that there is a problem with location in Klaviyo. I try to explain myself. When a person fills the registration form on my ecommerce has to give us some information (including the place where this person lives). Even if now Klaviyo and Prestashop are connected, Klaviyo doesn’t take the location from Prestashop, but from somewhere else. The problem is that sometimes the information Klaviyo takes is wrong. Since we send newsletters based on where people live it’s important that the locations are correct. Do you know how I can fix this issue?(I hope I’ve made myself clear. Otherwise I am available to answer your questions). Thank you,Giulia 

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Contributor I
1 year ago
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Contributor II
Kyle_Contributor II
asked in Lists, Segments, and Profiles
How to remove inactive subscribers

I want to remove inactive subscribers. I am not talking about suppressed or what ever that is. I want to remove all emails that haven’t engaged with us in the last few years. Please tell me this is possible. 

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Contributor I
5 months ago
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Contributor I
PintxelContributor I
asked in Lists, Segments, and Profiles
Segment users added to a segment by date added

Hi all I need to identify users who were added into a SEGMENT during July 2022.I tried to Snapshot the segment but then, the date added field changes to the date I Snapshotted I tried to Convert to a list but the same issue I downloaded a CSV but same issueHow can I do this? Thanks

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Contributor I
1 year ago
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Contributor I
bdub84Contributor I
asked in Lists, Segments, and Profiles
Create List based on Signup Questions

Hello,How do I create a auto list from the sign up form questions I’ve asked? Example:Customer sees Pop up. Questions: Who are you buying for: You, Child, Partner?I want to create list based on them answer these questions. I didn’t see a way to do this, but may have missed a step due to looking at it for so long.Thanks,

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Contributor I
2 years ago
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Contributor I
Tabetha CushwayContributor I
asked in Lists, Segments, and Profiles
Active List vs Main List

Hi all, I’m very new to Klaviyo and tying to learn lists and segments. We have imported customer data into Klaviyo and I have a certain number of active profiles showing but they aren’t all in the main segment list. I can’t work out how to get them all showing in a master/main list so I can then start segmenting them. I thought I might be able to export the active profiles via a CSV so I could then upload them into a master/main list but this doesn’t appear anywhere as an option. Any help anyone has on this would be greatly appreciated. Tabetha 

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Contributor II
2 years ago
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Contributor III
AnnaEContributor III
asked in Lists, Segments, and Profiles
Soft opt-in via check out

We collect potential subscribers to our newsletter via a ‘soft’ opt-in at check-out, ie, if they don’t check a particular box, they come through to Klaviyo and can be identified by their not being in either of our subscriber lists and having ‘subscribed is true’. I have created a segment to collect these, and can then create a corresponding list. How can I then ensure this list triggers a double opt-in sequence of emails? Many thanks.

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Contributor III
1 year ago
A
Problem Solver I
armedandgorgeousProblem Solver I
asked in Lists, Segments, and Profiles
How can I effectively segment my lists for category page viewers?

Hi, Im looking for advice on how to effectively segment my lists - I have  a store that sells kimonos and jewellery. I have created segments for people who have viewed product or bought product from each category. However I have the issue of people coming onto the website and viewing the category page but not viewing a specific product meaning they dont get segmented. Now as far as I can tell, I can create a rule to segment for viewed product contains xyz but I cannot create a rule for viewed category page. I should also mention that they are being subscribed to a single main list and then being segmented from that list. One solution I have is if i want to send a newsletter about kimonos, I can send to my list and then exclude jewellery buyers/ viewers. However, the issue with this is that I have people who still come onto the jewellery category but dont view products, and thus dont get segmented. So then these people still end up recieving my kimono newsletter when they arent interest

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A
Problem Solver I
2 years ago
GVaughan
Contributor IV
GVaughanContributor IV
asked in Lists, Segments, and Profiles
How to accurately assign language tags to a large list (15k)

I have a potential client who has an apparel store based in Montreal, Canada. 80-90% of his audience are French-speaking and the rest speak English.He wants to accurately tag new and existing members of the list so that they receive communications in their native languageA website pop-up form with a check box is one optionOr surveying the list asking them what their preferences areBut people who enter the list via making a purchase/website footer forms do so without being tagged.How can we most accurately assign language tags to all of the profiles?Merci very much

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GVaughan
Contributor IV
1 year ago
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Problem Solver I
CumfyProblem Solver I
asked in Lists, Segments, and Profiles
creating a segment using started check out metric

Hey Guys,Im struggling to create a segment for users who have abandoned their cart. Ive attached a screenshot to make things simpler.Essentially, I was able to create the segment with the first 4 users using the conditions you see below. For some reason I cannot figure out why the 5th entry is not being added to the segment. When I save it it only saves the first 4 entries. The conditions are exactly the same as the others, this user has started checked out on her profile so im really not sure why its not adding it. Any help would be great, thanks. 

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Problem Solver I
1 year ago
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