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Lists, Segments, and Profiles

Lists, Segments, and Profiles

Learn about the profiles in your account as well as how to create lists and segments.

1,224 Topics
3,373 Replies

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Dov

solved this question

Facebook lead gen: adding emails to main list

Hi @KrisDaria,Thanks for sharing this question with us and welcome to the community! We’re so glad you’re here.Yes, this is completely possi...

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Dov

solved this question

Tips on back-populate with imported lists

Hi @Wanderist,Thanks for sharing this with us. Welcome to Klaviyo - we’re thrilled to have you on board with us!The answer here is yes! If y...

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Dov

solved this question

Self-Segment Poll

Hi @kbb,Thanks for sharing this question with us. And thank you @SeanMcC, for your ideas here. Hi The first thought I have here is how have...

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1224 Topics

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sabamadContributor I

asked in Lists, Segments, and Profiles

Update profiles email address

For some reason I can not update an email address under a profile (i noticed the email has bounced). I went to the profile → selected Edit under Contact→ then updated the email address but the “update profile” does not work. Any advice? this seems like a bug

Vincent24Contributor I

asked in Lists, Segments, and Profiles

Subscribe to a list within an email

HiI am building a waiting list for a new campaign launch. To get the maximum of sign ups, I would like to send an email to all my database to give them an option to sign up to the waiting list.The desired flow here, is that when they receive the email to allow them to subscribe to the waiting list, they can simply click the button “Subscribe” from the email, and it will automatically add them to the list.Once they have been added to the waiting list, they get redirected to a “Thank You” page.Is this something possible?ThanksVincent

DaviAmaralContributor I

asked in Lists, Segments, and Profiles

Create an Unsubscribers for, to get why...

Hi, I would like to know if exists documentation to create a different unsubscribe form, where can I add a question about why the customer is unsubscribing. And how can I add this form for a specific list.

NikkiKileyContributor I

asked in Lists, Segments, and Profiles

How Do I Connect a List to my Form that will Trigger a Form?

I am creating an A/B Test FormCopy 1: sign up receive 15% off discount email and SMSCopy 2: sign up receive promo code email and SMSI need help creating a list for both copies so the customer can receive their discount immediately. What is the best way of doing this?

karentiamson21Contributor I

asked in Lists, Segments, and Profiles

How can I segment Current Paid subscription users from Current Free trial users [ReCharge x Klaviyo]

Hi everyone, Can you help me identify the definition I should be using when segmenting the CURRENT PAID USERS from FREE TRIAL users of our brand. I already segmented those who are currently in free trial. But the metric I use [ 'rc_active_subscriber ] appears true to both users, either PAID or FREE trial users. So, how can I create a segment of those on PAID SUBSCRIPTION only [ EXCLUDING the FREE TRIAL users] Thanks,

BeenSunContributor II

asked in Lists, Segments, and Profiles

POP UP NOT CONNECTING TO EXISTING WELCOME FLOW

I have tried and tried and tried linking my pop I created, to an existing welcome flow I created for discount for new subscribers to my mailing list. I have tested this with my own 3 emails and no matter how much I have played with the settings I don’t get my email with the code I out on it from the welcome series flow, I get this email attached below. Please help me resolve this matter! Thanks in advance.

Cr.oomppContributor III

posted in Lists, Segments, and Profiles

What are some Segmentation practices that are suitable for Email Campaigns?

Hi Klaviyo Community, I’m in the industry that sells tech. So most of my products are ranging about $500-1000. I’ve been trying to figure out what segmentation techniques I can apply to ensure that i’m targeting the right customers. Any suggestions?Specifically for Email Campaigns, which can be Holiday marketing, Discounts, etc.

ttnle2021Contributor II

asked in Lists, Segments, and Profiles

How can I Adding Contact to Segments?

Hello,I had the article about Lists & Segments several times but still don’t understand how segments work. Can someone help me with the following questions?My sign up form has two options: Boys and Girls. Depending on what people select, their profile goes to the corresponding segment (Boys, Girls). Is this correct? There is also a Newsletter list which I never understand where the profiles come from. How do profiles get added to this list? Will there be duplicate profiles? For example, is it possible for someone to be in both a segment and list? I have existing subscriber list from Mailchimp that needs to be added. It looks like I can only add them to the newsletter list not segments. Why?Thanks!

HPBContributor IV

asked in Lists, Segments, and Profiles

Is there a way to segment people who only purchased a single product in their order?

Hi,Our store has a product “A”, which is getting 1000+ of purchases a month, but they usually do not return. So out of our 500 products, we want to single out customers who purchase product “A” by itself and only once for targeted flows. Example:Person bought product A once and only that specific product in any quantity. We do not want to include people who purchased other products together with it. Is this possible? Thanks :-)

vitbarretoProblem Solver I

asked in Lists, Segments, and Profiles

Creating a segment for customers who bought more than 1 of any product

Hi friends, Is there a way to create a segment of customers that bought more than 1 unit of any product over all time? My purpose is to know customers that purchased products for gifts, since I know nobody buys two equal books for oneself.I don’t want to segment for specific products (that would be an easy filter), but for any product.In the segment there could someone that bought the same product in different orders (happens more often) or customers that bought more than 1 of the same product in a single order (doesn’t happen much).

BecContributor I

asked in Lists, Segments, and Profiles

Location segment not picking up any profiles

Hi, I've created a segment to pick up AUS and NZ country profiles. Properties about someone > country > equals > Australia Properties about someone > country > equals > New ZealandI have about 500 profiles that fit this but the segment isn't pulling anyone in… Do I have to wait a while or am I missing something?

Lauren SCContributor I

asked in Lists, Segments, and Profiles

Why was my Welcome Flow sent to Current, not New Subscribers?

Hello - I’m new to Klaviyo and set up a welcome email. I found that if users subscribe to my newsletter on my shopify site, they don’t get added to the newsletter list in klaviyo and don’t get a welcome email. I wen’t through and manually tagged all existing subscribers in shopify with the “newsletter” tag which finally put them on the newsletter list, but RESENT a welcome email to all current subscribers - from months ago. This is infuriating as now I have to send out another email to explain the error and risk unsubscribes. Why would the system welcome subscribers that are legacy??

sbhaiwalaContributor I

asked in Lists, Segments, and Profiles

Can I bulk update subscribers' properties?

Hi! I’m trying to update a single Custom Property for all my subscribers in a particular list. There are a lot of subscribers so I don’t want to have to do this one-by-one by clicking into each subscriber and updating the Custom Property. Is there a way to upload a CSV file that would override or update the Custom Properties of the subscribers?

jessicadriver23Contributor I

asked in Lists, Segments, and Profiles

Segment Pulling Incorrect Profiles

I have a segment set up for my Sunset Subscriber Flow and it’s pulling incorrect profiles.The segment has a condition of “opened email zero times in the last 90 days” and upon looking through the very first profile in the segment, I can see this customer has opened an email in both December and November. It’s January 5th, so both of these dates fall within the 90 days. I don’t want to be sending list cleaning emails to individuals who are engaging with our brand. How can I fix this?

Mango_AndrewContributor I

asked in Lists, Segments, and Profiles

Klaviyo + Typeform // Multiple Outputs into Klaviyo

HiHopefully someone has experience of this as I can’t believe we’re the first to try this.We want to do an onsite survey for website visitors.It’s a 3 question survey to get a steer on why they are browsing and what help we can give them.Question 2 depends on the answer to question 1, question 3 depends on the answer to question 2.Klaviyo can’t handle the answers triggering different follow-on questions so they advised using Typeform.It ends up with customers dropping into 1 of 8 different “categories” after question 3. Each of which we will handle through different flows.Has anyone done similar and how do you link each “category” with a segment in Klaviyo? Hope that all makes sense. ThanksAndrew

sheifeiguokeContributor I

asked in Lists, Segments, and Profiles

What is the function of a List? How is it different than a Segment or Tag?

我很困惑 List的功能可以用Segment或Tags代替。什么场景一定要用list？客户订阅的时候，为什么一定要放到List里面，而不是tag或者直接按Segment分组

ruizufaseContributor I

asked in Lists, Segments, and Profiles

Newsletter list not populating with new subscribers

Hello all, happy new year.I wanted to ask first here before reaching out to support. I have create a submit form offering a first purchase discount code if they suscribe to my newsletter, this form is tied to the newsletter list and has double opt-in enabled, so far I have had approximately 10 new subscribers but they are not showing in the list itself, I can see the consent status as green in their profiles and I can see them in the shopify admin as subscribed, source property is the form, but they are not in the actual list, I tried importing from shopify to klaviyo but it says that the record already exist.Edit to add that I have the collect subscribers enable in the integration settings.Has anyone faced something similar?.Thanks a lot for taking the time to read and reply.Regards.

torchContributor I

asked in Lists, Segments, and Profiles

How to get all of the column available in a list?

When I export a list manually from Klaviyo, I can choose all of the property (i.e. column) available from those lists. In my case I have 66 properties(data) for each of lists members, but when I pull them from the API, I can only extract 33 properties from each members from a single pull.Is there any way for me to extract the other 33 properties available from a single pull?

asked in Lists, Segments, and Profiles

Multiple forms feed into 1 masterlist and create different flow

I have 3 forms that need to feed into a masterlist. Each entry on the masterlist needs to have different flow based on the parameters set for a member's action or property. Is this possible? Anyone familiar how to make this happen?

lukecoffeyContributor I

asked in Lists, Segments, and Profiles

Suppressed Profile - HELP having massive issues and not sure how to fix

I have suppressed a customers email in Klaviyo, because they complained about getting so many emails from the flows (they are a subscription customer). Now that I have suppressed their email, will that stop them receiving all emails in the future from any flows that they may get added into automatically by the system? If not, how can I go about this? If I delete their profile, when their next subscription order comes through it’ll readd them back in and they will go back into the flow sequence. Thanks so much in advance. Cheers.

lionelbachelartContributor I

asked in Lists, Segments, and Profiles

Profiles of Klaviyo Signup-Forms dont get added to my Newsletter-List

I use two Klaviyo registration forms. Both refer to the "Newsletter" list. However, when people sign up for my newsletter, only a profile is created and they are not added to the "Newsletter" list.This also prevents me from starting a flow.Thanks a lot for your help.

SparkyContributor I

asked in Lists, Segments, and Profiles

how to clone / duplicate LIST settings?

When I create a new list, is it possible to clone the settings and formatting from another list?It seems crazy there's no easy way to keep colors and font choices and other customizations when creating a new list. It would be super helpful to have this instead of having to customize every list from scratch with our brand colors and voice etc.

JohanContributor I

asked in Lists, Segments, and Profiles

List problem

Hi, I have just started with Klaviyo and I have created one newsletter list which is connected to an offer. I have also created a list for a ad campaign. My dilemma is that when the ad campaign is over I want the people in the ad campaign to start getting the newsletters, without the discount in the newsletter list. How do I do this? Do I need to change anything in my set up or what do I do?

RebLContributor I

asked in Lists, Segments, and Profiles

Shopify to Klaviyo subscribers integration issue

I have 382 subscribers in my Shopify subscribed list, however; only 331 of those are converting over to my subscribed Klaviyo list. I have everything correctly checked within the Klaviyo app integration tab. Can somebody please advise where this discrepancy is coming from. Thank you.

Wmorris2468Contributor III

asked in Lists, Segments, and Profiles

How can I 'select all' when adding products to a segment definition?

Hi all (first question!), When assigning products to a segment definition, I can’t see a way of selecting multiple products that meet my criteria at the same time. For example:We’re a soda business.Let’s say I want to target anyone that has bought cherry flavoured soda in the past.In the search bar, I type in ‘cherry’ which brings up all of our cherry sodas, with the small selection boxes on the left. There’s no ‘select all button’ (that I can see), and when I tick one product, instead of remaining on that search result screen, Klaviyo jumps out of it. I’ve tried the usual trick of holding down the ‘ctrl’ key, which usually works for multiple selections, but not here. I have to click each product and then rerun the search each time (which gets tedious when adding 50+ products to each definition!). Any guidance on this would be extremely helpful! Thank you :-)

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