Lists, Segments, and Profiles

Learn about the profiles in your account as well as how to create lists and segments.

  • 1,034 Topics
  • 2,800 Replies
Dov
Dov
solved this question

Facebook lead gen: adding emails to main list

Hi @KrisDaria,Thanks for sharing this question with us and welcome to the community! We’re so glad you’re here.Yes, this is completely possi...
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Dov
Dov
solved this question

Tips on back-populate with imported lists

Hi @Wanderist,Thanks for sharing this with us. Welcome to Klaviyo - we’re thrilled to have you on board with us!The answer here is yes! If y...
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Dov
Dov
solved this question

Self-Segment Poll

Hi @kbb,Thanks for sharing this question with us. And thank you @SeanMcC, for your ideas here. Hi The first thought I have here is how have...
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1034 Topics

R
Contributor I
RashmiContributor I
asked in Lists, Segments, and Profiles

Lead Scoring in Klaviyo

Is there a way to score or rank leads in Klaviyo?

1
David To
Community Manager
1 year ago
V
Contributor IV
VijayContributor IV
asked in Lists, Segments, and Profiles

Segmentation not filtering profile

Hi All,I’m new to Kalviyo and exploring things, the lists and segmentation is very easy to understand.I sent a fulfilled order details via http request and it appears in the profile, so im creating a segmentation to filter the customers by the product purchased.JSON sent and successfully showing inside profile as below: { "token": "MY_PUBLIC_API_KEY", "event": "Fulfilled Order", "customer_properties": { "$email": "vijay@email.com", "$name": "Vijay" }, "properties": { "$event_id": "15637", "$value": 225.00, "OrderId": "6334231", "ItemNames": ["Product 1", "Product 2", "Product 3"], "Items": [{ "ProductID": "92", "SKU": "Product1", "ProductName": "Product 1", "Quantity": 1, "ItemPrice": 59, "RowTotal": 59 }, { "ProductID": "93", "SKU": "Product2", "ProductName": "Product 2", "Quantity": 3, "ItemPrice": 39, "RowTotal": 117 }, {

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David To
Community Manager
1 year ago
M
Active Contributor II
MichaelActive Contributor II
asked in Lists, Segments, and Profiles

Difficulty creating a preferences segment.

 Either everyone qualifies, or no one qualifies.On signup they can click on their preferences which addsa custom property to their profile - receiving emails twice a week, one a week, or once a month.The other option is to choose the content they wish to receive: sales and promotions, new products, blog posts.I'm trying to create a segment of people in the main emailing listwho haven't let us know how frequently they want to receive emailsor the type of emails.If I create the segment saying “Is not set” or contains “xxx” (listing all the possible choices) it’s either empty, or full. Trying to figure out how I can send an email or target the people who haven’t yet updated their preferences as it’s important to me to improve our open rates (which are slipping).

2
M
Active Contributor II
1 year ago
Leslie Nicole
Active Contributor I
Leslie NicoleActive Contributor I
asked in Lists, Segments, and Profiles

Opt-In Confirmed or Welcome Series for Discount and Freebies?

Hi all, I’m getting Klaviyo set up. I have a discount code and some free downloads for people who opt-in to my newsletter (via Shopify). I’m wondering what is best - do a redirect to the store where I have the welcome page with their discount code and download links - or to have that as part of the welcome emails? Would they get the welcome email instantly so they could use the discount code? Maybe it’s best to do a redirect so they come back to the store to use the discount code?Thanks!

4
Dov
1 year ago
A
Contributor I
Athletes UnlimitedContributor I
asked in Lists, Segments, and Profiles

Recurring Email - Exclude Already Received

Hello -I need some clarification on if the flow is set up correctly to EXCLUDE anyone who has already received a specific email? 

1
Dov
1 year ago
B
Contributor I
brighterimageContributor I
asked in Lists, Segments, and Profiles

Street Address not in new API?

Hello All:We are using a WordPress plugin to import new leads into Klaviyo. The plugin developer says that the new API does not include a field for Street Address. If this is true, are there plans to include it in the future? We would like for our forms to fill out all corresponding fields available in Klaviyo.

1
David To
Community Manager
1 year ago
E
Contributor I
ERINPFJContributor I
asked in Lists, Segments, and Profiles

Getting a blank page when I try to create a new list

I’m trying to upload a ,CSV file of email addresses to create a new list. I’ve done this four or five times before as we attempt to grow our email address list. I can navigate to the “Lists & Segments > Create” page, but when I click on the left hand box that says “List”, Klaviyo just takes me to a blank page!  I have rebooted the computer, cleared the cache, logged out, restarted Safari, and even tried from a different computer. Nothing works. At this point, Klaviyo is unusable to me since I can’t even access my lists of hundreds of names. What am I doing wrong? Please help!

1
Dov
1 year ago
L
Contributor I
Louise1Contributor I
asked in Lists, Segments, and Profiles

Trying to create an un engaged segment for a sunset flow - Need clarification please

Howdy,  Folks, I need your help! Firstly, I need help as I am trying to create a master list - I wanting to take all current lists and create one master list.What is the best way to go about this?  Secondly, I’m a trying to create an un engaged segment for a sunset flow although when trying to add multiple lists, the number of members is obviously too low. Something is making the resulted number of members incorrect. If I create the same segment and only enter one list, the number of members is correct by assumption as I cross referenced the list count to the segment count.Can anyone shed some light towards the problem I am facing?Can I create a segment from multiple lists to begin with? This is the guild I followed >https://help.klaviyo.com/hc/en-us/articles/360017518492-Creating-a-Sunset-Flow Looking forward to your reply :) 

2
julie.accardo
Klaviyo Employee
1 year ago
D
Contributor I
DavidsonContributor I
asked in Lists, Segments, and Profiles

Why are new customers automatically being added to the Potential Purchasers List?

Hello, I have set up pop-ups on my Shopify store and have noticed that customers are not going to the list which I have specified - as can be seen the image below - I have set up the pop-up sign ups to go to the “Ordrs” list, however, new sign-ups just go to the Potential Purchasers list. Why is this? 

5
David To
Community Manager
1 year ago
H
Contributor I
hellocaliContributor I
asked in Lists, Segments, and Profiles

Customer Tag not back populating in flow

Hi,I created a tag  on Shopify called Wholesale for customers who’ve been approved as our wholesale customers. Then, I created a segment on Klaviyo called Wholesale for customers that contain the tag “Wholesale” on Shopify.  And then I created a an email Flow to send a welcome email to any customers who is added to the Wholesale segment. For visualization purposes: Shopify Customer Tag:  WholesaleKlaviyo Segment:  Wholesale (anyone who contains the tag Wholesale on Shopify)Klaviyo Email Flow:  Anyone added to Wholesale segment receives email For some reason, my customers are not being added to the Klaviyo segment. I used the back-populate flow command, and there are no time-delays.  Wondering if I’m missing something?  Is there a common issue here?

1
Dov
1 year ago
Doubleo
Active Contributor IV
DoubleoActive Contributor IV
asked in Lists, Segments, and Profiles

Mailchimp integration – GDPR field not imported

Hi there,Just imported our Mailchimp list using the integration. However, the GDPR field we have in the Mailchimp audience doesn’t appear in the profile information at all. So I’m guessing it didn’t import with the rest of the audience data.I know that Mailchimp tags are not imported automatically, and that’s fine. However, I thought the integration would import the actual fields of the audience, especially something as important as a GDPR field. Any idea how I can include the field in the import? Now I’m wondering what else could be missing from the data? This is just one that I noticed. Thanks,-oo

6
Dov
1 year ago
L
Contributor I
LavenderContributor I
asked in Lists, Segments, and Profiles

How to get added to a safe senders list?

Hi there,How can I ask my contacts to add me to their address books? I mean add hyperlink like this one?Thanks a lot.

4
J
Contributor I
1 year ago
A
Contributor II
AuburnFuryContributor II
asked in Lists, Segments, and Profiles

Creating a Segment & Flow For Shopify Account Signup

We recently switched platforms from Magento to Shopify, and at the same time we moved from MailChimp to Klaviyo.Now that we have the ability for customer account creation on Shopify, we’d like to email our newsletter list and incentivize them to create an account on our website.The ideal flow would be:Email customers that are in our newsletter list and have NOT signed up for an account on our website. Emailed customer goes to our website and creates an account. Email is triggered that gives them the sign-up incentive.I’m running into a couple of issues. The main one is that there doesn’t seem to be any property that sees if a Shopify account does/does not exist. It seems that this would need to exist for my follow-up email to be triggered - even if I were to manually tag customers with existing accounts to remove them from my segment, that wouldn’t solve how to trigger the follow-up.How would you solve this? Does it require creating a custom property via API or am I overthinking it?

3
A
Contributor II
1 year ago
M
Contributor I
MVHeatherContributor I
asked in Lists, Segments, and Profiles

Best way to consolidate custom properties

What is the best way to consolidate custom properties? We have 3 different properties set for the same purpose (signing up for a particular segment of our list).Example:One previous ESP property is set as a tag Another previous ESP property is set as a AB custom property New subscribers with Klaviyo have XY custom property. This is the one we would want the other two to “populate.”They all mean the same thing, but it’s cumbersome setting up segments for them because you have to include all of the options. It would also be cleaner to have everyone with the same customer properties overall.I realize a CVS export/import is probably the way to go, but I’m not sure exactly how to do that in this case.Thanks!

1
David To
Community Manager
1 year ago
G
Contributor I
General KnotContributor I
asked in Lists, Segments, and Profiles

Reappearing Lists

Hi,Deleted Lists keep reappearing in Lists & Segments. After deleting a list it will reappear a few hours later. Is there a way to permanently remove the list? Thank you

2
G
Contributor I
1 year ago
T
Contributor I
TheoMarvelContributor I
asked in Lists, Segments, and Profiles

Linking multiple unbounce forms to klaviyo

Hello, I have created multiple pages in unbounce that i want to test. Additionally, each page has it’s own form. Question: How do i link each form separately to klaviyo? Or how can i create custom properties in the forms on unbounce that can be tracked and segmented by klaviyo? Thanks!

3
T
Contributor I
1 year ago
F
Contributor I
fatimakazContributor I
asked in Lists, Segments, and Profiles

Cold Email marketing

Hi coommunity, Iwanted to know does Klaviyo have any problem with us buying or renting lists from providers? Does klaviyo discourages cold email marketing?

1
David To
Community Manager
1 year ago
Doubleo
Active Contributor IV
DoubleoActive Contributor IV
asked in Lists, Segments, and Profiles

How to import Mailchimp list into an existing Klaviyo list?

Hi there. Using the Mailchimp integration, is there a way to import a list from Mailchimp into an existing Klaviyo list? I’m trying to maintain a single list, and don’t want to deal with merging a new list into our main list.I tried unchecking the “Create Klaviyo lists from Mailchimp lists” checkbox in integration settings, but doesn’t seem to work. Probably this feature was for intended for something else. Any ideas would be greatly appreciated. Thanks, –oo  

10
David To
Community Manager
1 year ago
D
Contributor I
dkmretailContributor I
asked in Lists, Segments, and Profiles

Gmail users not getting emails

I am using my custom made flow for my users to download E-book from my store, I have created a Embedded form the is sent to the list and triggered by a flow in 1 min the only problem i am facing at the moment is that my gmail subscribers are not getting email whereas its working fine with outlook users. Tried with both Double opt in  and single opt in.All gmail users gets rejected by soft bounce. Can any expert guide me what i have done wrong ?   

2
D
Contributor I
1 year ago
J
Contributor I
JamesDevContributor I
asked in Lists, Segments, and Profiles

Create Klaviyo Property via API?

Hello, We’re developing a Klaviyo Integration where we create add Profiles to a Klaviyo list, with custom properties. These custom properties are then intended to be used in Klaviyo flows.The brands we are working with are expected to create the Flows in advance of us pushing in the first Profile, but we have a catch-22, as the Property does not exist in the Klaviyo account till we push in that first user.So my question in, how do we create a new Property in Klaviyo via the API?It seems we could achieve this by creating, then deleting a Klaviyo Profile for the purpose of having the Custom Property pushed in, but surely there’s a better way? 

1
Dov
1 year ago
C
Contributor I
crystalsqContributor I
asked in Lists, Segments, and Profiles

List population for customers that opt out from marketing

Hey! I want to look in-depth into my list growth of all my customers and was wondering if customers that opt in for marketing will land into the “Newsletter” list, where would ALL my customers (regardless of their purchasing behaviour & including customers that opt out from marketing) land in?  Thanks in advance!

2
C
Contributor I
1 year ago
W
Problem Solver I
wernstromProblem Solver I
asked in Lists, Segments, and Profiles

Any issue with blank cell values when importing a list?

Hi folks, I have a list of subscribers to import. Some of whom were already in Klaviyo, some were not. I removed the already existing profiles from the exported list, and basically have “email”, “First Name” and “Last Name”. There are a lot of name fields that are empty. Some hade problematic info in them, like duplicates of the email address, strings of numbers or the person had entered the business name etc. I’ve cleaned up my list and ready to export the .csv for import into Klaviyo - are there any issues with importing/mapping a list with some cell values blank?Thanks!

2
W
Problem Solver I
1 year ago
J
Contributor I
Johndsn33Contributor I
asked in Lists, Segments, and Profiles

Updating a profile property or create profile property step in a flow when the profile property doesn't exist yet?

I’m creating a flow where I want to update a profile property after a purchase has occurred. However, for most of the profiles, this property doesn’t exist yet. Should I use the ‘update profile property’ action or ‘create new property’ action? If I create a new property each time the flow is triggered, will it create duplicate properties for people who enter the flow multiple times? 

8
W
Problem Solver I
1 year ago
E
Contributor I
Engr.AliContributor I
asked in Lists, Segments, and Profiles

Unable to Upload Contacts to Klaviyo

Dear Helpful Community Members! Why I am unable to upload the contacts from my PC??Kindly help me outThanks <3

1
alex.hong
1 year ago
C
Contributor I
CanadaWide LiquidationsContributor I
asked in Lists, Segments, and Profiles

Mailchimp email list and Klaviyo Integration issue

I have finally got my flow set up that I currently use in mailchimp so I am trying to get my email list moved over to klaviyo so that I can turn on all my flows and stop using mailchimp. My klaviyo is showing 1300 email when I go to my account section, but 1300 emails are not showing up in my lists.  So I followed the video and put in the specific list ID from mail chimp that I wanted to integrate over into my lists, and I have done it 2-3 times now and absolutely nothing shows upWhat am I doing wrong? 

3
E
Klaviyo Employee
1 year ago

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