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Lists, Segments, and Profiles

Learn about the profiles in your account as well as how to create lists and segments.

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  • 4,330 Replies
Dov
Dov
solved this question

Facebook lead gen: adding emails to main list

Hi @KrisDaria,Thanks for sharing this question with us and welcome to the community! We’re so glad you’re here.Yes, this is completely possi...
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Dov
Dov
solved this question

Tips on back-populate with imported lists

Hi @Wanderist,Thanks for sharing this with us. Welcome to Klaviyo - we’re thrilled to have you on board with us!The answer here is yes! If y...
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Dov
Dov
solved this question

Self-Segment Poll

Hi @kbb,Thanks for sharing this question with us. And thank you @SeanMcC, for your ideas here. Hi The first thought I have here is how have...
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1516 Topics
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Active Contributor I
DonActive Contributor I
asked in Lists, Segments, and Profiles
Adding an acquisition into an existing accout

Hi there,We have an existing account and our company (we’ll call it domain A) has acquired a content creator (domain B) in a related field. We want to start a newsletter for Domain B within our existing account, and I have some questions in order to make sure we get this set up correctly from the beginning. First some background:The newsletter will link to articles published on Domain B’s website The newsletter will occasionally feature Shopify product feeds from Domain A’s website We’ll need subscribe forms on Domain A’s website Eventually, Domain B will be completely absorbed by Domain A and no longer exist as a separate website Domain B does not currently have a newsletter or even an email listThe questions:Can we set up the new list for Domain B’s newsletter in Domain A’s account and use a ‘From’ address like DomainB@DomainA.com? Can we segregate the lists so that unsubscribing from one, does not unsubscribe from the other? It’s our assumption that there will be people who want the

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David To
Klaviyo Employee
2 years ago
J
Contributor I
jh999Contributor I
asked in Lists, Segments, and Profiles
How to Update a profile via .CSV

Another one…We have a new website that doesn’t integrate with Klaviyo so updates will be sent to be from the website via .csv files to update customer details (address, phonenumber, email etc).Can anyone tell me how and where to make this *update* via a csv in Klaviyo? For reference the .csv will be in this format:customer_keycustomer_namecustomer_titleregistered_dateopt_in_statushousenamenumberstreetnameaddress1address2address3address4postcodecountrycodeemail phonenumber

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J
Contributor I
2 years ago
PaulZenymarketing
Contributor I
PaulZenymarketingContributor I
asked in Lists, Segments, and Profiles
Segmentation with multiple offers

Hey everyone, I’m very confused what the best approach for my situation is.  My clients has multiple opti-in offers/lead magnets A free course, a cheatsheet, etc.  Currently, they all get signed up to a Master list. Then they are segmented by source. Then they get added to a flow corresponding to a source. The problem I have is that I don’t want people to be in copies of the same flow if they sign up for multiple lead magnets. How do I avoid that?  Also, I’m getting a lot of skips in my flows (Person no longer in list/segment) and I can’t quite understand the reason why. I think I want to just re-do the whole flow set-up from scratch, but the problem is this: If I change the current sorting segments, they will kick people out of the current flows.  If I create new segments and send them to flows, some people will get added to multiple flows because they will belong to the old and the new segment.  If I disable the old flow, It will stop sending to people already in it.  How do I approa

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retention
Partner - Platinum
2 years ago
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Contributor I
Anna ZuckermanContributor I
asked in Lists, Segments, and Profiles
Add customers that had signed up in Shopify that were imported to “profiles” to a list.

All I want to do is add customers that had signed up in Shopify that were imported to “profiles” to a list.I have exported customer csv from Shopify, import to list, DOES NOT WORK.I downloaded Klaviyo “Skipped Records” from that failed upload, nothing is indicated as wrong or anything about why they were skipped, only message: “Check that the correct type was selected for each column during field mapping.”Re-uploaded and changed the “type” everywhere I could to every option available, DOES NOT WORK.Hours of searching for an answer and nothing but the same stupid answers that talk about segmenting lists and harvesting new customers to a list, BUT NOTHING about how to use the list we already have.On the verge of dumping Klaviyo.

1
Dov
2 years ago
eceaux
Contributor I
eceauxContributor I
asked in Lists, Segments, and Profiles
Moving profiles to a list

Hello I’m new to Klaviyo and already lost-   I integrated with shopify- I can see my shopify customers in the Klaviyo profiles, but how to I add them up to a list?   {I have looked at previous messages in the community and didn’t find the answer).  Thanks

3
Dov
2 years ago
D
Contributor I
DevPandiContributor I
asked in Lists, Segments, and Profiles
Removing the Event Value From Profile Activity Object

Hello. When posting a profile activity via Klaviyo’s API, the activity object has a value property that is named according to the event, e.g. if the event is “Exception” the property will be “Exception Value: 0.00”. How do I remove this property? I’m not sure why it is populating automatically.  

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Dov
2 years ago
S
Contributor I
Siddhartha RoyContributor I
asked in Lists, Segments, and Profiles
Segment

Klaviyo can segment based on (select all that apply)Website behavior Email behavior eCommerce data Demographic dataWhat will be the answer ?

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S
Contributor I
2 years ago
G
Contributor I
gcmarketingContributor I
asked in Lists, Segments, and Profiles
Having trouble uploading new emails from spreadsheet?

Hello! I need someone’s help. I have a list of emails in a spreadsheet I need to add to our email subscribers, but somehow it won’t upload due to there being columns present. The thing is - there are no extra columns. I deleted all extra columns and rows, converted the spreadsheet to a CSV, even moved it over a new spreadsheet and downloaded it as a CSV. Opened the downloaded version and turned that into a csv from Numbers on Mac. What am I doing wrong? Nothing seems to be working.

1
Dov
2 years ago
J
Contributor I
jh999Contributor I
asked in Lists, Segments, and Profiles
How to UPDATE opt outs via CSV?

We have a new website that doesn’t integrate with Klaviyo so updates will be sent to be from the website via .csv files to update opt outs on the website via a customers profile.Can anyone tell me how and where to make this *update* via a csv? For reference the .csv will be in this format:customerid emailoptin_statusoptin_change_date

2
J
Contributor I
2 years ago
K
Contributor I
KareemContributor I
posted in Lists, Segments, and Profiles
Klaviyo email automation not working

Hey peeps, currently I’ve designed my sign up pop up form also create a new list and also runing flows, but problem here is my customers are not receiving welcome emails as I’ve make for them, other thing here is, in my list,it shows only 1 memeber but in sign up form there are 3 memebers. Why is it so?

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stephen.trumble
Community Manager
2 years ago
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Contributor I
NECKOContributor I
asked in Lists, Segments, and Profiles
Klaviyo list is not collecting the profiles

So Iam trying for hours to integrate my shopify to my klaviyo account and I have integrated it and it works and I also enabled the settings and everything in order to collect the emails from shopify, but the problem is Iam using a third party theme not the ones from shopify itself. I tried to look up some information on the community site and so on, but with no sucsess. PLEASE help me to integrate my klaviyo account with my third party theme (Debutify), I have read that I have to insert a particular code or something, in order to work properly, buts its already there. Dont miss understand me it is working because I can see that klaviyo is creating profiles for my customer emails that sign up from my newsletter of the website and so on, but klaviyo doesnt know where to put them in, in wich list and i have already enabled that in the setting that klaviyo should take the profiles to my newsletter list, but its still not working. I have also added the different tags in my third party theme

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alex.hong
2 years ago
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Contributor I
Tamar ShilonContributor I
asked in Lists, Segments, and Profiles
Segmenting by region

Hey guys.If I want to segment by region, do all users must have that info as a custom property, or under “location” alone should also work?Not sure what’s the difference between the two, and how Klaviyo operates in that manner.Thank you guys.

1
alex.hong
2 years ago
O
Contributor II
onepoundsweetsContributor II
asked in Lists, Segments, and Profiles
See Engaged By Segment Per Campaign

I have sent a campaign to multiple segments at once and I want to see the open rate, click rate and conversion rate for this campaign split down by these segmentsis this possible?so campaign went to segment A (opened email last 30) and segment B (purchased last 30 days)how can I see metrics for the campaign by segment? If possible?

2
O
Contributor II
2 years ago
C
Contributor I
caitlinbmarketingContributor I
asked in Lists, Segments, and Profiles
How to move profile to list segment?

Hi! I ran a giveaway this week and the 1st day the sign up form it was accidentally set to double opt-in. How do I move those missing profiles of entrants into the list segment??

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alex.hong
2 years ago
M
Contributor I
mermaidzeliContributor I
asked in Lists, Segments, and Profiles
Why isn't my flow sending to everyone in my segment?

Hi!  I have created a Segment where about 7,000 subscribers got in. I used this Segment to trigger my Newsletter flow. However, when emails were sent and I get to check the analytics, only 1,000+ emails were delivered.   Can someone please tell me why it wasn’t delivered to all 7,000+ segment subscribers? This goes the same as the next emails on the flow. The Delivered number just keeps getting smaller and smaller. Here’s for the last email that is in that flow:  Only 137 were delivered, 482 waiting to be delivered. I’m not sure what I am doing wrong. I already back-populated the flow. Will that help? All I want is for the 7,000 subscribers to receive all the emails I have prepared in the Newsletter flow. Someone help please! Thank you so much!

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Taylor Tarpley
Community Manager
2 years ago
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Contributor I
didier.donneContributor I
asked in Lists, Segments, and Profiles
Importing an unused list of subscribers. Best practice suggestions?

Hi everyone,I am looking to import a list of subscribers into Klaviyo.  This list was put together over the last 4 years with a form for the person to subscribe to a newsletter.  Double opt in was required.These subscribers never received any newsletters.  Some of them are recent sign ups while others are much older (> 6 mo).  Also, this list remains in the same company, with the same target audience and purpose.My questions are:What are best practices in this case? Do I request approval from everyone in the list? (even if they signed up recently?) Do I request approval from people after a certain date in the past? Are there risks of using this list now? Thank you!  Have a great day and I appreciate your comments.

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D
Contributor I
2 years ago
D
Contributor I
deggialContributor I
asked in Lists, Segments, and Profiles
Active Profiles count

Hi there, I manage account for client and they have about 3k profiles in the list, Klaviyo shows 7k+ active profiles under Profiles tab which is more than 2x the number of actual profiles they have I do not want the client to pay fore more than they actually have, so any clarification would help  Thanks

1
Dov
2 years ago
A
Anonymous
asked in Lists, Segments, and Profiles
My Newsletter list does not include everyone who "accepts marketing".

I have recently set up a Klaviyo account and integrated it with my Shopify store. I have just over 2,000 profiles and according to Shopify, nearly 1,300 are subscribed to our emails. However, when uploading these contacts to the Newsletter list, the list only populated just over 900 profiles.This means that I have around 350 people who are supposedly subscribed to receive emails from us but are not in my Newsletter. Why might this be and how can I fix it?I have read the Whats the difference between accepts marketing and the Newsletter list? question which recommends using the ‘Subscribe customers who Accept Marketing to a Klaviyo list’ check box but I do not appear to even have this option in my Shopify integration settings and even if I did I’m not sure whether that would back-populate to include profiles that have already been uploaded.Can anyone offer any solutions to this? I am reluctant to start sending emails until this issue is resolved.

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thepowerofcopy
Partner
2 years ago
L
Contributor I
Love of CountryContributor I
asked in Lists, Segments, and Profiles
List or Segment for our POS retail and another for our Online e-commerce

We have both an e-commerce store and ship all over the country, and a local retail store in our hometown. How can we set up a segment or list for the two different “locations?” We use Shopify POS for our retail store and Shopify website builder for our e-commerce. Thanks! 

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D
Contributor I
2 years ago
Charleashes
Contributor I
CharleashesContributor I
asked in Lists, Segments, and Profiles
Unable to edit/Update email address in a profile

I had a subscriber’s email address hard bounce. Since I had been in contact with this person via emails in the past, I compared the email address from my inbox to the one in her Klaviyo profile and noticed it was misspelled. (She likely misspelled it when placing an order and didn’t realize)I’m trying to update her email address in Klaviyo under “Contact” by hitting “edit”, entering the corrected email address, selecting “update profile”.But the profile never updates and the misspelled version of her email address is still present.Is there another way to go about editing the email address in a person’s profile?

2
Charleashes
Contributor I
2 years ago
R
Contributor I
ragch577Contributor I
asked in Lists, Segments, and Profiles
Unable to add members to LIST through API using Go

I am unable to add members to List using the following code,  https://developers.klaviyo.com/en/reference/add-members I used payload as, -d '{"profiles": [{"email": "george.washington@klaviyo.com"}]}'I am using right right LIST_ID and API key, but still it is complaining like this, <h2>Sorry, that page isn't actually here.</h2>   <p>The address you asked for didn't work for some reason. Here are some possible reasons why:</p>  <ol>    <li>We have a bad link and you were unlucky enough to click it.</li>    <li>You may have typed the page address incorrectly.</li>    <li>This web server is bonkers right now.</li>  </ol>

1
Dov
2 years ago
D
Contributor I
DoobiedukesimsContributor I
asked in Lists, Segments, and Profiles
Shopify newsletter sign up not showing up in Klaviyo

Hello, I just intergrated the Shopify newsletter footer to connect with Klaviyo Newsletter list which will put the newly signed up person into the welcome flow. It’s showing up in Shopify but it's not showing up on the list in Klaviyo or sending in the flow after the sign up on Shopify. I have Shopify & Klaviyo set to single opt in. My theme in Shopify is Debut. Thank you for your help

1
alex.hong
2 years ago
I
Contributor I
itsbecContributor I
asked in Lists, Segments, and Profiles
selecting multiple segment from the dropdown

Hello, All!As I’m segmenting campaigns, I routinely need to select multiple audiences from the dropdown in Klaviyo.  As I do so, I see there are checkboxes to the left of each possible segment I could add.  To prevent needing to search multiple times, I’d like to add more than one segment of customers at a time. (For example, each of the two groups shown below w/ red slashes.) I have tried option-clicking and right-clicking, but I’m not able to choose multiple folks in one go.  What am I missing?  TIA! 

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I
Contributor I
2 years ago
E
Contributor I
EnochContributor I
asked in Lists, Segments, and Profiles
Why isn't my shopify landing page syncing new signups?

I already get profiles when people sign up on Shopify landing page created. However, when people sign up on a different Shopify landing page created for a different purpose, I don’t get their profiles.  

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Taylor Tarpley
Community Manager
2 years ago
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Contributor I
EnochContributor I
asked in Lists, Segments, and Profiles
Profile not created when people sign up on my shopify website

On the profile section, I can see my email because I created account. However when a vistor signs up on the site, I’m not getting their profiles.Any ideas on how this can be fixed.

2
E
Contributor I
2 years ago

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