Lists, Segments, and Profiles

Learn about the profiles in your account as well as how to create lists and segments.

  • 1,392 Topics
  • 3,946 Replies
Dov
Dov
solved this question

Facebook lead gen: adding emails to main list

Hi @KrisDaria,Thanks for sharing this question with us and welcome to the community! We’re so glad you’re here.Yes, this is completely possi...
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Dov
Dov
solved this question

Tips on back-populate with imported lists

Hi @Wanderist,Thanks for sharing this with us. Welcome to Klaviyo - we’re thrilled to have you on board with us!The answer here is yes! If y...
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Dov
Dov
solved this question

Self-Segment Poll

Hi @kbb,Thanks for sharing this question with us. And thank you @SeanMcC, for your ideas here. Hi The first thought I have here is how have...
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1392 Topics

J
Contributor I
jennylucashillSGContributor I
asked in Lists, Segments, and Profiles

How to ask EXISTING newsletter subscribers to update their preferences

Hello,I’m looking to send out an email to our current newsletter subscribers inviting them to update their preferences so they can select which topics they want to hear from us about (for example the categories include ‘road cycling’ ‘mountain biking’ triathlon’). Our initial sign up form has these options, and if I open one of our previously sent emails and click the ‘unsubscribe’ link, there is also a link on that page that takes me through to ‘manage preferences’ - however I can’t find a link that will take existing subscribers straight through to this manage preferences page without first taking them to the unsubscribe page.So my question is - how do I find the link to the manage preferences form? Ideally I need this to be a URL so we can add it to a button in the email template, rather than having to link text. Thank you in advance for any insights!

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Ashley I.
Partner - Gold
1 year ago
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Contributor I
AathiraContributor I
asked in Lists, Segments, and Profiles

Is Double-Opt In worth it?

Hey Everyone,We have been using double opt-in since we set up our account in Klaviyo but it doesn’t seem to increase the subscribers. Do you think it’s worth a shot to try single opt-in for sometime to understand if that’d lessen the customer’s frustration in having to go through multiple steps? I know we worry about the spam but what if the customer forgets or doesn’t bother to go for the second step, then we might actually be missing out on a quality lead.Would be good to hear some thoughts on this.Aathira

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Ashley I.
Partner - Gold
1 year ago
S
Problem Solver III
SeanMcCProblem Solver III
posted in Lists, Segments, and Profiles

How to limit number of emails each customer receives?

If a customer clicks on unsubscribe and is persuaded not to by offering them frequency options ie receive emails weekly, monthly or quarterly  or receive only on certain topics or brands how is this best set up ie is customer entered into a segment and the excluded ..? Sean

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Taylor Tarpley
Community Manager
1 year ago
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Contributor I
ljsarg_Contributor I
asked in Lists, Segments, and Profiles

What happens if an email is on a list you want to send a campaign to, and a list you don't want it to go to?

I have created a form to collect emails of people who want to opt out of certain, one-off promotions (like Mothers’ Day) thinking that I could then select the list that collects submissions when creating the campaign, using the ‘do not send’ section.But, I realise the submitted email addresses will still be on our main list(s) that we will be sending the campaign to. If an email address is on both a list/segment you are selecting to send to, and one you are selecting not to send to, does the campaign get sent to the email address in question, or not? Which overrides the other in this instance?

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Dov
1 year ago
A
Active Contributor IV
Andrew.WaltersActive Contributor IV
asked in Lists, Segments, and Profiles

Reporting for Unsubscribe Reasons

Hello community, I’m collecting unsubscribe reasons and storing them as custom properties in Klaviyo profiles.How do I create a Klaviyo dashboard report or export a tabled report for further analysis? A bit more context:When someone unsubscribed, they can choose from 5 multiple choice reasons.The custom klaviyo property name = Email Unsubscribe ReasonThe “Email Unsubscribe Reason” property value = their choice.

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ebusiness pros
Partner - Silver
1 year ago
R
Contributor I
RoccocomarketingContributor I
asked in Lists, Segments, and Profiles

Why isn't my List registering names?

Hi, I have created a new list and added it to my new zipify landing page. Although when someone puts in their details they are not receiving any emails and names are not being added to the list.Im so confused. Can anyone help me?

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Spark Bridge Digital LLC
Partner - Gold
1 year ago
B
Contributor II
Bike PrettyContributor II
asked in Lists, Segments, and Profiles

How do I find Active Profiles/Suppressed Profile count at a prior date?

On this page https://www.klaviyo.com/people, there’s a count in the upper left corner that shows:Active Profiles Suppressed ProfilesHow would I find these number for previous dates? For example, what were my Active Profile and Suppressed Profiles counts a year ago today?information on the https://www.klaviyo.com/people pageIt’s not as simple as making a segment like this: 

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David To
Klaviyo Employee
1 year ago
W
Contributor I
WanderistContributor I
asked in Lists, Segments, and Profiles

Tips on back-populate with imported lists

Hi there! I am new to Klaviyo and have been working on a welcome series for my customers. This is the very early stages and I am still learning a lot.I imported emails from Shopify and I want the emails to be included in my welcome series. Does back-populate also include the imported list for a welcome series? I haven’t been able to find a direct answer to my question and I want to be sure things will flow properly once it’s finished.Thank you for your help! 

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Dov
1 year ago
H
Contributor III
Henrik SommerlandContributor III
asked in Lists, Segments, and Profiles

Deleted accounts are recreated by virtue of delayed events

Howdy!We are having a horribly annoying issue when it comes to deleting accounts in compliance with GDPR requests. Requests to be deleted arrives to Zendesk, the support agent removes deletes the user from Klaviyo but then the user gets recreated because of delayed Zendesk events, like ticket resolution :/Is there anyway around this or does the Klaviyo profile have to be redeleted at a later point in time to assure that no delayed Zendesk events messes things up.

1
Dov
1 year ago
A
Contributor I
Alisha.PrajapatContributor I
asked in Lists, Segments, and Profiles

Using two separate Klaviyo accounts

Hey there, I have two Klaviyo accounts for different territories. Does anyone have any tips on ensuring the lists are clean and preventing emails from getting both to the same email?

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Dov
1 year ago
G
Contributor I
Gabe00Contributor I
posted in Lists, Segments, and Profiles

Making it clearer that consent changes unsubscribe settings

I wanted to give some feedback as a relatively recent user of Klaviyo who generally imports via CSV files, that in the blue Consent and Email Marketing box, it would be helpful to make clear that pressing the Subscribe to Email Marketing button will override the Unsubscribe setting for patrons that exist in the system. In other email systems I’ve used, the unsubscribe setting for the recipient has to be manually switched in the patron details screen before receiving emails again. In the current Klaviyo flow, users could be inadvertently sending to patrons who have already unsubscribed. I had to go to the documentation to confirm that this was the case:   

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alex.hong
1 year ago
E
Contributor I
ellenContributor I
asked in Lists, Segments, and Profiles

Double opt-in confirmation, CSV from competition

I have a CSV file of people I need to import who opted to sign up for our newsletter as part of a partnership competition - but I will need them to receive our double opt-in confirmation email. Is it possible to do this? 

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David To
Klaviyo Employee
1 year ago
Akselpd
Active Contributor I
AkselpdActive Contributor I
asked in Lists, Segments, and Profiles

Spam attacks: How can I block fake email addresses to subscribe?

Hey fam, my client has a case I am trying to solve in multiple ways but nothing seems to work so far. I am a little bit discouraged to be honest. That’s why I am reaching out to you awesome fellow Klaviyo experts! Have you ever faced spam attacks? Еxample: gf5@shiro3710.akira17.webvan.site In this case the situation is as follows:Shopify eCommerce - integrated with Klaviyo  Google reCaptcha is ON Double opt-in on all lists is ON Installed Blocky - Shopify plug-in blocking VPN users (recommended from the Klaviyo chat support friends) Filters in segments  List Clean Up - Suppress and Delete all subscribers that haven’t: Checkout Started zero times over all time Viewed Product zero times over all time Clicked Email zero times over all time Clicked Email zero times over all time Opened Email zero times over all time Person is not suppressed for email Received Email zero times over all time   That’s what has been done and for some reason even when I removed all sign up forms both foo

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Dov
1 year ago
N
Contributor I
northshoreannContributor I
asked in Lists, Segments, and Profiles

How to find profiles not on List or in a Segment

Hello, We are trying create a List or Segment of profiles we have that aren’t on a List or in a Segment currently and haven’t Unsubscribed so we can clean them up. We created a Segment that was: If someone is/isn’t on a list, Person,  Is Not, List AorIf someone is/isn’t on a list, Person, Is Not, List Betc.  but it’s putting profiles on this List more than once.  That’s before we mess with Unsubscribed or Suppressed profiles. What am I doing wrong?! Thanks!     

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Jessica eCommerce Badassery
Partner
1 year ago
M
Contributor I
Momo1234Contributor I
asked in Lists, Segments, and Profiles

Subscribe & Preference Pages

Hi,  I am unable to edit my Subscribe & Preference Pages Normally, I should be able to change text and look, but I can't even enter this page.After clicking edit page I come out at a white screen. Please help

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Dov
1 year ago
S
Contributor I
scnzContributor I
asked in Lists, Segments, and Profiles

How to bulk edit Last Name (or any other profile property) for everyone in a segment?

We have just migrated to Klaviyo. In the previous system, we had to use Last Name as a storage for a unrelated property. (We don’t store the real last name of the users) We now want to clean up the user profiles. We would want to remove/blank out the last name for everyone in a segment. Is there any bulk edit capability in Klaviyo? How do we do this?Thanks!

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Brian Turcotte
Community Manager
1 year ago
P
Contributor I
PC SandersContributor I
asked in Lists, Segments, and Profiles

How to pull a segment for only International subscribers only from an audience that contains United States?

Hello, I have an audience comprised of both national (U.S.) and international subscribers and I am trying to create a segment to only pull the international subscribers, however, when I use Properties about someone, “Country does not equal United States” and whatever other attribute that I need using the “and” operator, it still pulls United States subscribers.  Is there another way to pull this?

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P
Contributor I
1 year ago
B
Contributor I
bobjectContributor I
asked in Lists, Segments, and Profiles

Conditional split by country not working as expected

Hi!I would like to split the profiles entering in my flow based on country. Unfortunately many of the profiles from a branch (India) falls into the other branch (Rest of the world). Any idea why? I tried to use as split configuration:Propreties about someone > country > equals > IndiaandPropreties about someone > country > is in > IndiaBut so far no luck, profiles from India still goes in the wrong branch.Thanks for any help! 

1
Taylor Tarpley
Community Manager
1 year ago
T
Contributor I
Toml06Contributor I
asked in Lists, Segments, and Profiles

Abandoned Cart Pop Up

Hello, I contact you to ask if it is possible to create an independent pop up only for the checkout. The objective of this pop up would be to redirect the customer to an email sequence of abandoned cart by putting his email. He would be redirected to this pop up only - On desktop: if his mouse goes to the exit- On phone: after x seconds of inactivity.In one of the two cases, the objective would be to make a pop-up appear and that in this pop-up, there is a sequence of email of abandoned carts with the articles which it had in its basket. ThanksTom

1
Dov
1 year ago
C
Contributor I
CC_emailContributor I
asked in Lists, Segments, and Profiles

How to get old customers on email list?

I'm looking to setup email marketing for a client and was wondering if there was a way to get people who have made accounts and purchases in the past to opt-in to marketing. I know I need their consent first, but would it be acceptable to just email them and ask if they want to receive marketing emails with an opt-in button? Or ask them to “update their account preferences” by giving an option to check a box in their account to sign up for marketing emails?

1
stephen.trumble
Community Manager
1 year ago
V
Contributor I
vasuhContributor I
asked in Lists, Segments, and Profiles

Zapier Custom Properties Error

Hi everyone,I am trying to create a new custom property in Klaviyo as soon as a person realize an action on my website. It worked with one flow that I created but doesn’t work for another one.For the second one, I want a new custom property to be created from a new video watched on the website. However, the update happens but the property is not created.The main difference between is that the first custom property is created the moment my customer subscribe. The second one is linked to the update of the customer, meaning that if he acts on the website we update the profile and a new custom property is created.Can you tell me what could be the issue here ?Thanks for your help.

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Irrra
Expert Problem Solver II
1 year ago
P
Contributor I
PhilipLOOWContributor I
asked in Lists, Segments, and Profiles

Having segmented emails in a flow

Hi, I’m having a big Flow for all my subscribers, both my customers and non-customers. That flow explains the benefits of my products, branding, reviews etc.I also have multiple other segments, based on the quality of the customer, cross sells etc. I have made it like that so the flows did not got. retriggered, if they got into a new segment. (Maybe there is another way)My question is: How can i control the emails in the different flows, so they won’t get send on the same day? I hope that makes sense. Maybe there is a better way of structuring it. BestPhilip

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stephen.trumble
Community Manager
1 year ago
C
Contributor I
Clara CerveraContributor I
asked in Lists, Segments, and Profiles

Merging invalid emails with their first profile

Hello! We’ve noticed recently that we have a lot of emails that are invalid due to, mostly, misspelling. I’ve checked aprox 10 profiles and 8 out of them had already a valid account. I have already merged them (https://help.klaviyo.com/hc/en-us/articles/115005073847-How-to-delete-merge-and-export-a-profile#merge-2-profiles3), but i don’t want to do this manually with +200 profiles.  I also know that enabling the double opt-in will reduce the number of invalid emails, but since the A/B testing showed up that a larger percentage of the subscribes uses the coupon when we show it on the form, this does not matter.  So I have two questions: For the first one i want to confirm why the form (currently set to not appear to already existing klaviyo profiles) actually does appear to people that have a profile. Is this because they are using a different platform (like if they registered on their work computer and are now checking the website from their phone)? And the second and important one: Is

1
Irrra
Expert Problem Solver II
1 year ago
C
Contributor I
CaitoContributor I
asked in Lists, Segments, and Profiles

Can a Klaviyo user in a Support role suppress customer profiles?

I’ve read through this page (https://help.klaviyo.com/hc/en-us/articles/115005231648-User-Management-and-Privileges) but it doesn’t say specifically if a support role can unsubscribe a customer manually. Can this be done or would they need a higher user role title?

1
Kylie W
Partner - Silver
1 year ago
E
Contributor I
EveGContributor I
asked in Lists, Segments, and Profiles

Track Google Ads Conversion After 7 Days

Hi there! Just wondering what the best practice is to track conversion that have been made after a week of seeing an ad. Our client has quite expensive products so sometimes it may take longer than the 7 days tracking that the pixel is offering. So thinking of a segment like this:'First visit is from source/medium = Google/ Paid' AND 'has made a purchase' (in the last 30 days) Is there a way to do this?Thanks so much!

1
David To
Klaviyo Employee
1 year ago

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